My daughter and I went in to transfer her number to another phone we already had. Hannah was…read moreawesome. She made it a quick and easy process. This is the second time I've been to this particular location as it's so close to home. The previous time I stopped in the service was just as great. We didn't need new devices but they do have a fantastic selection of so many different models. It was nice to look through the display of phones. The next time I'm looking to upgrade my device I will for sure be back. Thanks for making it a pleasant experience!

All they will help you with is new sales. If you need support with your internet or anything else,…read moreforget it, they tell you to call CS. We tried the fiber optic, price was awesome, too many dropouts and buffering so went back to xfinity...

Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

Staff is wonderful, extremely knowledgeable. Chixo was a great salesman fully knowledgeable about…read moreTMobile and the competition. Would highly recommended him.

I recently visited the T-Mobile store at Durbin Pavilion on Fri Dec 13, and I had an excellent…read moreexperience! The store is conveniently located at 480 Durbin Pavilion Dr, Bldg F Ste 107, St Johns, FL 322591. My review is specifically for staff member "Chixo" , I am rating Chixo with a high 10 plus and more for his : Product Knowledge , Customer Service, Professionalism, Patience. It was a pleasure to be assisted by Chixo. Thank you very much Chixo. TMobile , Chixo is great representation for the store. Mallisa Stokes and Anthony Brown

I am doing my best to provide more positive reviews, but this location, which I have frequented…read morenumerous times over the past few years, seems to be going to downhill with respect to customer service and honesty. In early September I took my daughter in and added a new iPhone to my account for her. It was her first Apple product ever and I took a long time working with her and getting it set up for usage. Unfortunately, 9 days later the phone was completely destroyed due to an unfortunate accident. Thankfully I have full insurance coverage on all of my Verizon iPhones and iWatches, but have never had to use it before now and wasn't certain as to how to handle this situation. Our sales representative had provide us with his name (which I prefer not to mention herein) and cell phone number. I called him for help and he directed me to the site for me to file a claim. Before I started the claim, he told me that if the entire phone needed replaced we would have to pay $99.00 replacement fee, if only the screen needed replaced it would be free, and then I specifically asked him if she would be getting a new iPhone or a refurbished one. His response was very reassuring when he stated that since the iPhone was a 14 and new, they would definitely send us a brand new iPhone. After battling Asurion to get the claim approved, which they first denied (a mistake later admitted to by an Asurion representative) and making sure I followed all of their directions, my daughter received a refurbished iPhone 14, not a new one. Any emails I sent to the sales representative attempting to discuss this fact now began to go unanswered or responded to in any way. While everyone in the store is friendly, appear very helpful, promised complete transparency, and make all kind of promises to make you feel comfortable about your new purchase, they are providing customers with incorrect information. If they are not certain about a question presented to them, they should refer you to someone who can provide you with an honest and accurate answer. Also, when they attempt to sell you the Asurion insurance on your device, all of the facts should be presented up front and with complete accuracy because it's not cheap and neither are the devices. After speaking with an actual Apple Senior Advisor, he explained the actual comparison as to how Asurion provides you with replacement phones in detail and how Apple Care provides you with a replacement. Please do your homework prior to purchasing any insurance becuase the difference is considerably different with respect to replacement device quality. My bottom line: I can no longer recommend this particular store after my experience with incorrect information. Also, I highly recommend that you compare Asurion device replacement methods compared to your own device manufacturers insurance replacement methods. I can't speak for anyone besides Apple, but the differences are much different and you may find that your actual manufacturer will be providing you with a much higher quality replacement device that Asurion.

Great atmosphere and the people there are amazing. Help when needed and will stay a while if need…read morebe too.

Verizon received a phone on my plan which still had a balance of over 600.00 to be paid off and let…read moremy son turn it in for one of their free phones on their plan. What is wrong with companies not verifying ownership. They just take stolen property and use them for parts! I'm just disgusted!!! Shame on my son and Verizon.

Great store. Helpful agents. Not crazy about the phone service but they do try. Not their faultread more

DO NOT COME HERE!!!! This was the worst screen repair I have…read moreever had. The screen quality is terrible. My phone has a purple light to it now and it is so dim. The only problem I had before was the screen being cracked and now I'm dealing with my phone overheating. PLEASE just spend the extra $20 or $30 somewhere else.

BAD BUSINESS! Be aware, they are willingly selling counterfeit items that will further damage your…read moredevice. They also are so money hungry, they don't offer viable solutions and make excuses for why your device is malfunctioning for you to continue to spend your money. DON'T!

This place is horrible they have any phones you want! So you need to preorder everything! The staff…read moreis horrible so mean rude and boring! The place is not clean or organized ever! The prices expensive not priced corrected they should give us discounts for everything!

I want to start by saying I've worked in retail and in other positions with AT&T, so I'm very…read morefamiliar with the standards expected of their employees. I also understand this is an authorized retailer and not a corporate store; however, if you're going to represent a company's name, there should still be the same level of integrity and customer focus. Unfortunately, my experience today did not reflect that. I ended up leaving without my issue being resolved due to how the store was being managed. There were three customers, including myself, waiting just to be helped. Two employees were actively assisting customers, which I completely respect--those customers deserve their time and attention. However, the third employee was outside squeegeeing windows while customers were sitting inside waiting for service. That was surprising and frustrating to see. In a situation like that, customer service should take priority.

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

Excellent customer service provided by Zach at the local Nocatee branch Verizon Wireless store…read more His knowledge and experience made the transition from old to new iPhone simple and painless. He also reviewed our plan with Verizon and offered alternatives & discussed promotions. Our prior interactions with former employee, Simone was equally helpful. Happy to have this vendor here in Nocatee.