I feel bad because I just left the store, but the gentleman that helped me was very informative and helpful. Sent me on my way in very timely manner and even had cookies for my family and I. 10/10 Experience. read more

My husband and I kept suffering together with bad service plans and phones that no longer worked properly. It was all because of the usual hassle it is to go to another carrier, buy a new phone, transfer files, blah blah blah! Well, let me just say this: Between Aaron, the mgr and his assistant mgr, Angelina, every little concern was addressed, we both got the phones we wanted and at a bargain that they really worked hard to get for us! Their location in Vancouver on 152nd avenue was easy to find with great parking and the store itself, immaculate! My husband and I DID NOT leave feeling stressed out with buyers remorse or really any concerns at all. We left knowing that everything would be taken care of re: setting up the phone (The 2 we ordered we're having to be shipped) in a couple of days. That would be their only downside - it's a small store with not a lot of room for storage. But with so much identity thievery going on, it's possible they prefer to ship the nice phones. Doesn't matter. What matters is their spot on knowledge of all phones. Their professionalism was outstanding and they were both extremely patient lol and sweet to us. By the time we left, which was about 1/2 hr after closing, we felt excited for our new phones but the coolest part was that we felt as if we made two new friends! I would highly recommend this particular store in Vancouver to all family and friends! Thanks Angelina and Aaron for EVERYTHING! read more

Visited to upgrade my phone as a current T-Mobile customer, the experience was great and I initially had no complaints. My associate signed the docusign for me on my phone which I thought was weird, but I brushed it off as him trying to be more efficient. However, after submitting my order and looking at my account later on after leaving, I noticed that the associate added the Protection 360 Plan (an extra 50% of my monthly payment) without consulting me. The word "insurance" or "protection" was not said a single time during our interaction, he truly added this to my plan without my consent or awareness in any form. As an actuary, I'm extremely familiar with insurance so I can't imagine how many older/less informed people they do this to. Be careful! read more

Update. I went to T-Mobile to hopefully get their internet service. The employee at T mobile was very nice and at least tried being helpful. The n Fortunately though, where I live TMobile not available to be hooked up at my home. Very disappointing since my neighbor right next door to me was able to get T mobile at their home. From what the T mobile employee told me, they try not to add more homes to their service then what their service can handle at any given time. So their customers have a good internet connection with good seeds. If that's the case, then that's a good thing for customers! I have had other internet service providers that really over load their system where there's too many people using the internet data stream and the internet speed slows to a crawl! Therefore I can really appreciate that T mobile wanting to keep the best quality for their customers using the internet! Just unfortunate I wasn't able to get their service yet! So I'm stuck with turtle slow HughesNet for who knows how much longer? read more

Tmobile is the biggest scam artist out there. They have terrible service and will not call you back about it. I traded in my iPhone 7 in Dallas TX just to find out that when I flew back to Portland OR the service was absolutely terrible. I called 3 times opening claims with tech to get the issue resolved but they never called me back. So now that it has been more than 14 days since I switched and traded in my phone there is "nothing they can do" I have to pay back the trade-in value that they offered me in order to use my new phone with a reliable carrier. This is the biggest scam. Do not trust this company. They will drag out the issue just so they can use the time against you. Terrible customer service, horrible network. read more

"MEK" was very detailed, helpful, and nice, she made my experience at this T-Mobile so smooth. my first time writing a review, she deserved it. read more

Dylan was great gave amazing customer service and practiced above par COVID measurements.

If you've been with tmobile for a long time, STOP AND GO WITH ANOTHER CARRIER. I've been with them for 16 years and just found out that the credit check they did when I was 19 and first signed up with them is the only credit check they will do. The sales reps in store told me this, but over the phone or online reps will avoid this topic. I'm switching to AT&T, my bill will be lower AND there is no down payment for ANY PHONE. The only reason I got an S22 is because I couldn't afford the down payment of the phone I wanted at the time and my S21 died (RIP). Jump 1.0 will be gone as of October if you've been grandfathered in. read more

This is a clean, new location in an area with none nearby. The staff were helpful and pleasant when I met someone there to purchase a used S7 for my teen and she was having difficulty figuring out how to wipe her phone. They also helped me verify the phone was clean. read more

The store itself seems clean and there's a decent amount of parking available. However. Yes, HOWEVER... (grab some popcorn people) The staff and customer service is the worst at this location that I've EVER encountered since being with T-Mobile. (I've been to several others and have yet to experience an issue). They insisted I change my phone number upon getting a new plan with them. I was charged for the number change and it didn't fix anything. When that didn't work, they instructed me to buy a new SIM Card. I verified with the employee helping me that buying a SIM would fix my problem before doing so.. It didn't fix my phone service issue and they refused to refund me or credit my account for the pointless purchases they advised me to make. (This already screams money, money, money.) I was there for about 2 hours and during the whole process, several other customers came in for simple things mind you, and each transaction went on FOREVER. The guy working was making inappropriate jokes THAT WEREN'T EVEN GOOD, and practically followed people out the door. We're like halfway through now, and a couple came in to pay a bill (took like 10 minutes) and ended up unknowingly leaving with a phone that had its SIM deactivated by this employee who somehow managed to deactivate it while adding a payment to their account. They leave, and when they called the store like 15 minutes later to see what TF was going on, this dude STRAIGHT UP has them on speakerphone REALLY REALLY LOUD and is like: Okay well could you just come back in..? Like how far did you get from the store? It's probably no biggie, you have time yeah? (Love how he knew they didn't have plans on a Friday night) They told him they were at the grocery store, shopping and couldn't come back tonight and he goes: ask someone to like watch your groceries I can like, try and see if maybe I can get your SIM working if you come in. If not.. can't really help you my dudes (insert inapropes joke here). So naturally they came back in while I was still waiting, desperately trying to get my phone fixed because NO OTHER EMPLOYEE WOULD HELP... (including the store manager who was very busy, as you can imagine with all this chaos happening, playing a vroom vroom game on his phone) and this MF*ER up and tries to charge them an additional $25 + tax for a BRAND NEW SIM CARD because it was too hard to reactivate the one already in her phone that already had every digital aspect of her life on it. He said, and I quote, "you know, it'd actually be a lot easier for me if you'd just be willing to buy a SIM.. I can't seem to get this one *picks up her phone* working." So, recap: I was there for over 2 hours. Got charged for several unnecessary steps that didn't help. Several other customers experienced hell while I was there. And after all that, they still couldn't get my phone to work and I ended up buying a new one online at about 2/3s the price of what they carry in-store. So if you like drama and didn't get enough in high school, grab a Red Bull (maybe a Percocet) and come here. Otherwise, save yourself the trouble my babes and go to the one by the mall or over to the 164th location so you don't end up as one of those "Don't be like Bill" memes read more