We decided to go into a Verizon store so we could understand what our options were but the sales rep ( Elias) could not even tell us the features of our current plan. Instead, he focused on upselling us to a new plan. Why does Verizon need to be so difficult? Just be honest and share the facts. Skip this location and go straight to T-Mobile. It'll save you a lot of headaches and frustration. read more

This is the worst company I have EVER done business with. The service never did work! I spent 20 hours on the phone with customer service,went in to store 12 times!Returned the equipment after only 3 weeks. They promise a money back guarantee,cost me 270$ for no good service,they promised a refund,then turned me over to collections! Also refused to release my business line to new carrier! The people at the store were nice and tried to help. All the people(computers) you try to talk to are useless! Save your money,go with Ziply for excellent service on business phones and internet! read more

I'm adding a star because I broke my camera lens on my phone right before I went to the beach and really needed a camera on my phone. Fortunately I had insurance and the fine folks at Verizon, made it as seamless as possible, considering the new iPhone 8 million was just released and the line was out the door behind me and my Motorola android phone. The manager gal that just came back from Hawaii was amazing. Kudos Verizon. read more

Verizon - Mobile Phones Near Me - Portland, Oregon

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All my questions got answered,Great customer service. The staff deserve recognition when providing a good/helpful service.

If you want to be ignored and treated like a nuisance come to this Verizon, genuinely some of the worst customer service I've ever experienced lol. 9/16/2024 5:00pm-7:00pm read more

Manager complete Dick, Couldn't complete my trade in, I've came here multiple times and tried to resolve the problem. Now I have to eat the cost ! read more

Horrible cell service! Can't get signal anywhere I go. Always only 1 or 2 bars. Absolutely garbage.

I've been a customer for 15 years and this store provided the worst customer service I've ever received from the company. I came in to open a new line and do a trade in. The customer service associate simply turned me away and told me to call the automated customer service line. No advice, no talking through options, and rushed me out of the store. There were 7-8 employees standing around, so it wasn't as if they were busy. Don't waste your time here y'all. read more

I went here a few weeks ago with a friend who was getting a replacement phone. The process took a lot longer than it should have. They kept us waiting for two hours because the old phone she was trading in took a long time to update. They should have just let us go leave. They also forgot to give her the manual and charger for the phone so we had to go back. read more

Johnathon was a great help! I recommend this store to anyone in the area. We had to transfer a line and he made it super easy. Thank you!

So.... Initially we came here looking to add my boyfriend to my plan and ended up getting me the new iPhone 6 Plus and him taking my LG G3! Jorge helped us the whole time and I'm sure with us spending over $1,000 helped him have stellar customer service, and be consistent with his attention to our needs. We were here for a couple hours and after everything I was ready to go home and not look at another phone again!! It took so long because we had to transfer phone information, get approval for other things and pick out gadgets. I think the longest thing was getting their machine to transfer contacts, it wasn't agreeing with us. Overall we had a great experience with Verizon and since I've been a customer of every major cellular company I can honestly say that they take the cake!!! Happy Yelping... read more

Verizon - iPhone 6 Plus - Mobile Phones Near Me - Portland, Oregon

I went to this store with hopes of having a good experience, but let me tell you that I had an amazing experience. I got greeted by Brandon, a very friendly and funny young man, he was extremely detailed and made me feel at easy with the whole process. I switched from sprint to Verizon, man, this guy was such a helpful person and along the way we talked about lots of different things but he never skipped a beat!! He actually helped me with 2 different accounts witch was awesome. Brandon (if you see this), I hope someone high in your company will see the great in you and eventually promote you to a better position. You are excellent at what you do. Thank you so much for the great and cool time and thank you for welcoming me as the newest member of the fast growing Verizon family. read more

Verizon - Brand new iPhone 6s Plus :)) - Mobile Phones Near Me - Portland, Oregon

Fast friendly service, didn't even have a wait. Way better the third party vendor that's in town!!

Brandon from Verizon patient and persistent. The crew at this location are helpful to the best of their ability. We have had problems with the phone that this location is not equipped to deal with. The problems are: Verizon subs out their customer support for prepaid phones internationally. This service is poor and is mostly via a chat screen. Verizon has employees setting up new accounts via the My Verizon phone app which is fiddly and almost impossible to get the customer information and passwords correct with out multiple tries, and multiple visits to the store. Save yourself a headache. Set the account up on a full size computer. It is much easier. read more

Very poor customer service I shop up 25 minutes before closing time and they say come back tomorrow we don't have time to do your trade in . read more

BEWARE- this company is GARBAGE. If you like automated lines that give you no options, a team of workers who cannot make decisions or answer questions bc they are not authorized to view accounts, or if you like having to call back everytime an employee hangs up on you bc they do not know how to transfer a call, then you might enjoy working with this company. No thank you Verizon. I prefer a cell phone company that has a little more integrity and a whole lot more competence. Better change your game if you want to keep playin. read more

What a run around. These people just don't know their business. Plus it would be nice if they made eye contact every now and then, instead of staring at their tablets most of the time. And what's with the $40 activation fee, when I'm already a customer and just upgrading my phone! Yuck! read more

Aaron is the freakin most awesome employee I have ever run into at Verizon, EVER. Seriously not only funny (seriously a riot in the store, makes you feel like you are somewhere fun) he is incredibly knowledge and helpful. Appreciate running into someone who cares this much. If I ever have to go into Verizon in the future I'm coming back to this location (and it's not even the closest one to my house). read more

they could not finish my upgrade due an problem with their iPad/system that they had no idea how to fix. At the end after not getting my upgrade and feeling that they had helped me enough the store agent extended his hand to shake my hand and said thanks for coming in today ..bye. They just didnt f***** care Went to bestbuy and got an way better service, The store staff finished the deal for me. Filled a complaint with Verizon read more

This is not a review of the cell carrier of VZW. Compared to Sprint / T-Mobile / ATT / etc, VZW is the more expensive of the bunch but I generally have great cell signal and no random line disconnects,. I am a firm believer that if I am searching for signal and there isn't any -- then the phone is a giant brick and I'm throwing money away. This is a review of the store at Cascade Pkwy where we received exceptional service by the Verizon Wireless team and stupid awful customer service from Asurion. On June 7th, we arrived in Portland to buy iPhone 6S 64 gb for my wife. It's a 850 device and she loved it. While we were at the store, the sales rep told us to get the insurance until we get the feel of the phone and have good protection on it. She told us we can always cancel it in a couple months - we have never bought insurance for our phones before, but somehow, I was convinced and we got the total equipment protection. 4.5 hours later, we were coming home from dinner and going up to our hotel room. While waiting for the elevator door to close, I was holding my iphone with my left and my wife handed me her iphone to turn on a feature. I dropped her $850 iphone and watched in horror as it slid under the just closed elevator door, out of reach as we moved up the floor. In less than a second, the iphone made contact with the building frame and heard a loud crunch and the iphone popped a bit back into the elevator. There's a picture, take a look. Monday morning, we were at this Verizon Store at 10 am sharp, looking for help. The staff informed me that with insurance, they will probably overnight a replacement phone and we would be good to go by Tuesday morning. The staff called Asurion for me, and I started a claim. 1st Claim, the Asurion Customer Service lady said, "we are sorry, the claim came back from the verification department and they said they show no usage of the phone -- so please wait 24-48 hours and try again when we can see usage on the account." I know we used the phone, we were confused why they couldn't finish the claim -- we looked to the Verizon Store staff and they told us if we have to wait, there isn't much they can do at that time to help. My wife was panicking, and we went off to try to have lunch. While at Panera, I called Asurion back to try to see if there is something I can offer in term of proof of usage -- anything, to facilitate the process of the claim so my wife can receive phone calls again. 2nd Claim - I didn't even know I was starting a second claim when the customer service lady named Suzanne came on the line. She asked me what had happened and I told her the story above. She then asked, "when did you get the insurance?" "At the same time I bought the phone." "No, you did not sir, you bought the insurance after you damaged the phone." I was flabbergasted instantly and said, "no, I got the insurance at the same time, it should show that I purchased the phone, and I got the insurance before I walked out the store." "No, sir, that's not what the computer is telling me., The first claim was denied because you got the insurance after the phone was broken." "What? How can that be? The first lady told me that we just needed to wait 24 hours or something for the data to come into the system." "That's not true. That's not how insurance works, there is no waiting period. You did not have insurance when the phone was broken, so we can't accept the claim." "The people at the Verizon store can tell you that I got the insurance at the same time! You can ask them!" "This is not a court, I can't put them on the stand. Verizon people may be your friends for all I know. This is not how we work. The computer is telling me what happened and there's nothing you or anyone can tell me that is going to change it. You can try to file the claim as many time as you want, it's going to get denied." "Is there someone else I can talk to?" "No, that's not how we work, I am at the front line here and there's no one else who will tell you different." I gave up talking to Asurion and went back to the Verizon Wireless Store. The staff knew us and immediately asked the "solutions manager" Graham M. to help us with our problem. Graham *LISTENED* to our issue, and called Asurion for us with a special contact he had there. In minutes, he had us fill out a affidavit from Asurion stating what had happened. He assured us that in 3-4 hours, Asurion is going to contact us and overnight us a phone -- and if not, he gave us a direct line to contact him. We were travelling, and thought all was good - so we continued to Seattle. By 6:30 pm Monday, we arrived in Seattle but we haven't heard from Asurion and contacted Graham. He made some phone calls and told us it's taking some time, but we are going to have our phone. I am running out of room, but by 12 noon Tuesday, Graham made it happen and we are overjoyed! read more

Verizon - Our broken iPhone 6+ - Mobile Phones Near Me - Portland, Oregon

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I went to Verizon to get a new SIM card because it failed and the guy that helped me started activating the internal SIM card without my knowledge, I told him I just wanted a new SIM card and he ignored what I was saying and said this is better. he Was doing a bunch of stuff to my phone and I felt as if he was violating my privacy, I said once again I want a new SIM card. He finally went to the back and got one and installed it in my phone. He continued to change settings on my phone and said the new SIM card didn't work and that I needed a new phone because my antenna was broken. I said no, I then asked for my old SIM card (he had pocketed it) and he said he threw it away, I said no it is in your back pocket and I want it back. He was very rude, handed it to me and walked away. I went to my car, looked at my phone and he had turned off cellular, so of course my phone wasn't working. The new SIM card worked fine. He was super sketchy and treated me like I was stupid. I believe he was trying to get over on me and also am afraid he was trying to steal info from my phone. read more

I went into this Verizon store to check on my upgrade options, and these folks went above and beyond. I wasn't quite ready for the upgrade, but they offered to review my account. They discovered I was using very little data, and quickly changed my plan and saved me $20 a month. Great customer service! read more

I returned a case here and never got my money back.. verizon as a whole is going down hill so fast no connection between corporate and store. Tried adding a line 3 diff verizon stores for pick up all 3 cancel the order but some how no one in Verizon can figure out how to remove the canceled orders from my bill? And I'm on hold because a call center representative has no way of viewing the receipt on my verizon account of purchase for the phone case to give me a credit instead BECAUSE I STILL HAVE NOT GOT MY MONEY BACK FROM A RETURNED PHONE CASE. Why do we still give our money to these corporations that can't even properly operate. Im leaving verizon. I hope you do too. Waste of my time. read more

Usually I'm really pleased with Verizon's customer service, both over the phone and in store. I've gone to this store a total of three times, the first about a year and a half ago to buy a Galaxy S7 Edge, again a few months ago to get a copy of the receipt for that phone to send in on an extended warranty claim, and a few days ago to buy a new phone, a Google Pixel. I understand that the store, and the people who work in it, have very little control over corporate policy, but the way that phones are now sold (on monthly installments, sometimes with deep promotional discounts when changing rate plans) really makes it feel like you're buying a car. The sales people at least are quite friendly and not high-pressure. What really prompted me to write this review is that, since purchasing the Pixel this week, I've received several emails from Verizon stating that new documents had been received in my account, and I noticed one stated it was an "Account Change Notification". Concerned they'd changed my rate plan without my approval, I took a look and discovered that when I paid the "full amount" for my phone in the store this week, they actually put me on a 24 month installment plan, where I financed $0.25 after a $649.74 down payment for my new phone! I don't know if they ran a credit check on me for this... I'm off contract and I prefer to stay that way, I feel totally duped. I know $0.25 is not that big of a deal, but they put me into a contract for 24 months to pay off $0.25, and didn't tell me about it!!! I worked really hard to earn a high credit score and am very particular about what I'm getting roped into financially and how it will impact me over the long term. This is the kind of crap that you see on the news :-( read more

Fabulous customer service! After 2 horrendous experiences at franchise stores, in two different areas, I will only go to an official Verizon store like this one. The customer service rep was great! We had to run back in for an extra accessory and we were promptly taken care of, and got a great deal! read more

The salesman was nice. Made a correction for a typo in shipping address THREE times. It corrected, then went back to original error. Where it is now. Bought $3,000 in new phones, who knows where there will go. Have spent over two hours with automated customer service. It doesn't work. My new phone service doesn't work. The errors are such that any testing at all would have found the problem. There is no shortage of automated asking if I want to buy something new. read more

We came into Verizon to transfer a number to our Verizon account. I had to access my account, using facial ID...several times for the attendant. He scolded me for pulling my mask down. I haven't used my password in years. He told me I would have to go outside if I needed to use facial iD again, having a sneeze guard plexiglass between us, social distancing! He was extremely rude and my sister and I had both commented prior to this that we would like someone else to help us... the mask scolding just went too far. I suggested he scold others in the store with masks below their mouths since he was being a mask nazi. This is the first time since this whole pandemic that I had finally lost my tolerance. He got up and say "I won't help you", then sent in the manager. Mind you, my mask has been on the entire session, as I'm very conscious of the rules. The manager told me three times that I needed to keep my mask on, which had been on the entire time with the exception on facial ID, twice. I finally told her she had told me three times and if she preferred, we could go to a different store. After that, everything went well...I think she was finally satisfied and passed us onto to other workers that completed our transaction. I can't wait to get back to Idaho!!! read more

Verizon Cascadia station employee was rude and disrespectful, telling me that his 80year old grandma did better than me in learning to use new phone that I had bought the day before.He said most people don't have this much problem learning to use new phone , that I should learn to read.He was irritated and when I called him on it he said he was just being direct. Finally he said Can I go to the bathroom now if you don't need anything else.? I'm an older disabled woman who was just asking for help in learning to use new features on phone. The person who sold me the phone the day before was helpful and answered my questions If you are older and a woman don't go to this store, especially since no women work there. The manager was there, heard my conversation and said nothing to me or apologized for his behavior . I was so upset that I felt stupid and became depressed that evening, missing the Seahawks game that I had planned to watch! read more

Clerk said: I just sell the phone. No setup help no nothing but a "talk to the hand" attitude toward any setup help or other help. We are older and this person was completely dismissive. He just kept saying , just sing the line, just pay. For setting up and verifying, he told 86year old: I can get Verizon service on the phone for you, I just sell the phone " Huh?! We are at the Verizon store! read more

Really bad customer service. Typical car salesman. Bought 3 phones at this store with assurance that I can return the trade in old phone by Jan 14 at any Verizon store. When went to Seattle store to return old phones, but trade in value changed to half they promised. Misleading salesman, Nathan, at Portland store. Switching to ATT. read more

This was the worst customer experience with Verizon possible. I came in to return my phone due do it working horribly after buying a new one. I was completely happy with my old phone I just wanted to go back at work great new phone works horrible. They told me oh you don't need to return just the settings are wrong. Long story short the phone is still a piece of trash never get reception or data anywhere. And because I didn't return it within the 30 days now I'm screwed holding the bag on $1500 for a phone I don't even want. Not to mention the loss of money due to phone not working as I own my own business this is my lifeline. And let's not even mention calling into customer service because they were no help either. Save your money I know people with Google phones getting the same services me for a quarter of the price. read more

The Manager James and the rest of the sales associates that assisted me when I purchased 2 iPhone 12 pro back in August 2021 along with a lot of accessories were very courteous, professional and helpful back then. Even when I stopped in 2 days ago to resolve the issues with Verizon suspending my business lines due to a warranty replacement device that was never sent to. me to begin with... Mitchell and his manager on duty at that time were very courteous, professional and seemed like they had what it takes to take care of a customer and I salute them all for all the efforts that they did to assist me. Bottom line, I had been very ill for the past 4 months, unable to work full time and had been a victim of fraud/scam that resulted to all my bank accounts to lock upend freeze all my assets making it impossible to transact any business. Today, I am not only disappointed but also felt let down as a customer. After 3 hours of waiting to be assisted by someone at. this particular store the sales associate/customer service person that supposed to help me resolve the issue that I am having with my lines this associate YELINA was very rude to begin with when she called my phone to let me know that they were ready to assist me. When I was voicing out my concern to the inconsistency of the information that they were giving me she snapped and was very condescending and mocked me and threatened to not help me at all if I continued to voice out my concern in the manner where the words "law suit" was ever mentioned again. She ended up throwing. a big fit and claimed that I was treating her like she was a servant. OMG! Me treat someone a servant?! That is just absurd. I help a lot of people in Portland, OR be successful in their businesses, I provide employment, assistance to less fortunate ones, advocate to the people that can't defend themselves, help people get insurance, advocate to clients that are going through some serious personal stuff. I advertise for business and considered as an ambassador for the City of Portland and Beaverton OR. The manager/supervisor on duty today at this specific Verizon location came out and backed the employee-YELINA and was very rude and refused to assist me any further without even hearing out my side of the situation. This is not how you treat a client/customer at all. This location seems to be having a massive employee turnover for a great reason. They're unable to find quality associates that knows the word customer service! They need to retrain their staff especially the supervisors left in charge with basic customer service skill. I do not recommend going to Verizon if you have other options. All the people that had issues with Verizon on both days that I've spent a great amount of time at this store had problems with the employees and the service that they provide. There was even a police officer from the cit of Beaverton, OR who was there helping a customer deal with the issue that they were having with an associate there! It's scary and makes me wonder what kind of threat they did to that lady that required a police officer to be present. Bad bad bad service! If my lines are suspended again because of this inside issues please be aware that not only am I switching to a different carrier, I will also file a law suit against Verizon itself for what the employees had put me though in the last week and a half of no service and no resolution. read more

We went in today to move my wife and I onto my Mom's plan from T-mobile. We worked with Brandon who not only was knowledgeable, but very friendly and didn't pressure us into getting any extras. The whole experience was very favorable. When we went to T-mobile to turn in our phones and found out we couldn't, we returned to this store and talked to Alexis who did our trade in, which took about 10 minutes. Graham, the manager checked in on us during both our visits today and was very friendly and personable. We will be coming to this store for our Verizon needs if at all possible for the foreseeable future. read more

Ask for AARON ! Came in to fix a few issues my husband i were having that no one else could seem to solve. This guy is rad.

Really expensive. Better coverage than some, still lots of dead spots. Customer service has been ok as long as you go in to an official store and not an "authorized retailer.' read more

This is the first review I think I've ever left. I'm here from southern Oregon for a business trip, and my associate and I went in to ask about putting an Apple Watch on installment billing. They were forcefully trying to sell it to us, and I did not have Verizon and they were also being very rude trying to switch me to Verizon. We left within 5 minutes. These boys need to learn how to sell without an attempt of intimidation. read more

Terrible. Verizon is just awful. To get charged $40 just to get a new phone? An "activation fee" meaning someone pushes a button to enable the phone. Just another money grab because they can get away with it. I spend over $1,200 a year for a single phone (and that's just the service the phone was paid off long ago) and now they want to charge me another $40 just to BUY a new phone from them? I wish I had other options... read more

Bradley was so great! I went in to trade in my iPhone for the new one. He helped me update my iCloud (which took about an hour‍) and he was so patient with my phone. He answered all of my questions and was friendly and professional the whole time. I'm new to Portland so he gave me some recommendations as well. He helped me decide on a phone case because I wanted 5 of them haha. Now were phone twins and I'm happy with his service(: read more

Honestly this store deserves less than 1 star, maybe 1/3 of a star for the store's location. Other than that, the staff wasn't helpful. They were unsure of what their 'systems' were able to do since I processed everything online myself to avoid their unnecessary activation and processing fees. The phone I bought wasn't correctly delivered and processed correctly so I got an email saying the phone hadn't been picked up yet and that my promo code would expire if I didn't pick the phone up in time(which I already did the day before). If the promo expired my bill would have been charged over a grand due to their error. I also watched an elderly man trying to back up his phone and I guess their WiFi sucks since they have phones connected to their WiFi service. This old guy is telling the rep that the back up time went from 10minutes to 29minutes on their slow WiFi store service. The staff could have easily ported over his files from his old phone to his new iPhone but they told him he had to back up his files and waste more of his time in the store that already had other customers waiting over 20minutes. read more

Bought several phones today. All staff were helpful and positive today. When I have to purchase another phone will be likely to return. 4/5 stars only for # color selection & quantity which I believe is not their fault but a rather corporate decision. read more