I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

We have ziply, to their credit they ran fiber about 50 yards to our house, and the install only…read moretook 18 minutes.... though the installation guy was an hour later than the end of the original 3 hour window (don't think it's his fault, his install load was too high). The internet service is fast when it's up but unreliable - it goes down for a few minutes at least once to twice a day... to be fair, Comcast (our only other option) is also horrible. It's cheap, so you get what you pay for. Their customer service is uniformly shitty - worst customer experience 100% of the time. At least with Comcast it's hit and miss, and you get someone competent about 50% of the time. Ohhh, and Ziply utterly is impossible to get away from... they will do everything to keep you on their service by transferring you to one person and another person until you give up... the last time I try to leave, I ended up being on the phone for an hour going from associate to manager to a senior manager to "approve" my disconnect. I've started to just tell them I'm moving outside their service area when I need to disconnect. If they only bother spend this amount of effort on their customer service -- it wouldn't be so utterly horrendous. They get an extra star for the fiber extension and fast install.

zippy put in their fiber optics in our neighborhood and then began the harassment…read moreI have had several mails several emails and now four people come to my door within the last three weeks All have been rude and dismissive I would never have zippy even if it were free I tried calling their customer service and was told to just ignore it

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.

I like how they've structured things for seniors with regard to payment plans for WiFi.read more

I've been a Verizon customer since 2005, and will keep a phone until it no longer works. On Sunday…read moremy almost 5 year old phone decided it no longer wanted to come on. Being a mom to little ones I didn't want to spend my entire afternoon waiting in line for a replacement. I called this Verizon Authorized dealer, and a representative told me there a few associates whom could help me without a wait. Upon entering Erik had a few options available for to me to view, completed the transfer, and device upgrade within 30 minutes. He truly went over and beyond with yielding excellent customer service!!he was extremely courteous, efficient, and mindful of everyone whom walked into the store all while assisting me. Thank you Erik!! Overall great experience and highly recommend if you're in need of service or simply want to upgrade.