Y'all... I was truly dreading walking into this T-Mobile store because my recent experiences with the company have been a little challenging. I already had my guard up. But baby... Marlene D. changed the whole mood. From the moment she greeted me, she was warm, friendly, and patient -- the kind of energy that instantly makes you feel like you're not about to be stressed out for the next hour. She listened, explained things clearly, and never made me feel rushed or like a bother. And let me tell you, that kind of customer service will turn a dreaded errand into a pleasant surprise real quick. Marlene didn't just help me -- she made the experience feel lighter. And for that, she deserves her flowers. read more

I stepped in to maybe upgrade my apple watch and I wanted to see what offers were available and also pick up a free T-mobile tote bag from the T-life offer. Eduardo was the gentleman that helped me and answered all of my questions while I was in there, after speaking with him for a bit I knew he was trying to best to help me out and find the best alternative for what I was looking for. I would definitely come back and ask for his help anything Tmobile related, he had a joyful, attentive and amazing customer service. I was in an out pretty quick and this was thanks to Eduardo's help. read more

Worst customer service experience. I ported in my number over the phone with T-Mobile and all they needed to do was SIM activation in store. I had all the information needed already and it seemed they were clueless. Christoper was the "mobile expert" that truly was incompetent and seemed to be under the influence of marijuana as his nonchalant demeanor and uselessness to assist as another "T-Mobile expert" asked him to help and he shrugged and said "I guess" he had the audacity to have me wait 10 minutes while he was playing with the tablet knowing he didn't know what he was doing. After asking him where he was in the porting process he got rude and said well if you want to go you can go. He then walked away from the desk and said yeah I'm not doing this someone else will have to come help you. I ended up just leaving without any service and ended up having to call again to do it over the phone. read more

I came into the store and saw only one employee on the floor along with a security guard. The associate was talking with two people who at first seemed like customers, but as I waited--and waited--without so much as a "hello" or "I'll be right with you," it became clear the conversation was completely unrelated to work. It honestly seemed like they were friends of the employee. It felt incredibly rude and dismissive to be ignored like that. A simple greeting or acknowledgment would have gone a long way, especially when the employee was engaged in a loud, cheerful conversation that had nothing to do with helping customers. After about 7-10 minutes, another associate finally came out from the back and approached me. Once I left, he even closed the door behind me. Overall, the experience was disrespectful, and I felt completely overlooked while the staff prioritized personal conversations over customer service. read more

Went in with my mom around 10 am today to upgrade her phone. Jaime helped us out this morning and she was very helpful!!! made the process very straight forward and simple and explained the costs associated with the upgrade in a easy way to understand. my mom is very happy with her new device and the process too many an hour and a half ? I would suggest going right when they open to avoid long wait times. thanks Jaime for a+ customer service , you are a gem :) read more

JAMIE ! Was amazing ! She literally solved my problem within 5 mins (literally)! Super nice friendly person ! If I can give it 10 stars I would ! Totally recommend help from JAIME read more

Came in for a phone upgrade (typically dread this process). Zion helped us and was friendly, fast, and very accommodating. Great experience overall! read more

Joshua I think his name was. WITH THE PIERCINGS.! Horrible. I went in ten minutes until closing. Yes TEN MINUTES.! However I am there. Not being waited on but the phone that I purchased earlier today was NOT WORKING.! He finally got the phone to activate sim, but told me THE HAD TO GO.! Jesus said "he was NOT A TECHNICIAN, he just sells phones". Proceeded to the door like "GET OUT".! He was absolutely HORRIBLE. The Apple Store where I usually purchase my phones WOULD NEVER.! The young lady there was with a customer, and she did not rush him off AT ALL.! Get it together, you all should have far better customer service than you do.!!! I had to go home and figure things out on my own.!! read more

Do not go to this store, the employee Ivonne was very unprofessional and lazy attitude. Not only that the supervisor wasn't even doing his job just in his phone. read more

DO NOT COME HERE. I ran in first thing in the morning to upgrade my phone. After being more than patient and paying to get it done, they said not only could they not get my new phone ready in store or order it, they also couldn't refund my money I had just paid in store. MAKE THIS MAKE SENSE. I'm exasperated after spending nearly two hours here away from my newborn to get absolutely nothing accomplished. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD AND THEY SHOULD BE ASHAMED. read more

This T-Mobile spot is the best. It is spacious, inviting, and filled with displays of fab iphones, iwatches, and so much more. I entered the store without an appointment and was greeted by JOSE. He was friendly, knowledgeable and answered all my questions. And... with savvy and skill, he assisted me by installing my SIM card. Yay! I am one happy customer and I highly recommend this store to all! read more

Abram was the best service professional I've ever had at a cellphone store. Transferring my phone was a very arduous process but Abram kept his cool and was very professional. Reccomend this guy to anybody! read more

Not happy. It says they close at 9. Got there before 9 and they were closed. What? Really? Either adjust your store hours online or stay open until 9. So disappointing. Waist of my time. Never coming back to this location, because I can't trust them. Now I have to find another location and I have very important business to take care of. Ugggh read more

T-Mobile - Mobile Phones Near Me - Culver City, California

I have been a T-Mobile customer for 15 years and love almost everything about it except the terrible service and attitude of the employees at this location. Rather than putting in a little time to take ownership of an issue to resolve it they instead look for an excuse to not be able to help you. All while on their personal phone checking their Instagram feed. If you are thinking about switching to T-Mobile I highly recommend them. Just don't come to this store or the T-Mobile experience will be ruined. read more

I went to T-mobile store to get a phone number for my middle school son and got the best phone deal of my life! I didn't know the store can have its own deals besides the published online deals. As usual, I looked before going into the store and didn't find anything that applies to me. Plus, the deals online were so confusing even for this lady with a master's degree. If you go to the Tmobile store in the Westfield mall (aka Fox Hill mall), you have to look for Jose. He knows in and out of all available deals (online, in-store and ...upcoming deals, too!) and he can get you free phones (easily $500 worth each)!!! He will help you navigate the phone deals and customize it for your needs. He follows up with you if everything is working ok, too. Who does that these days? He is such a genuine and honest man. I got 2 free iPhones, one for my mother-in-law and the other for my husband. They are over the moon right now! I won't say in detail how Jose got me the deal just in case it is not available anymore. Just go and talk to the guy and he will hook you up! read more

T-Mobile - New free Iphone arrived last night and all set up already! - Mobile Phones Near Me - Culver City, California

This was by far the best experience I have ever had with a cell phone provider. Jose Hernandez Castillo was absolutely phenomenal! I went in just to ask about starting a line and he was so clear and helpful I signed up right then and there! Of course, we had issues with AT&T and getting the correct information for T-mobile but Jose made sure to check in with me AND help my brother who is all the way up in Washington State get set up. I could not have asked for a better experience and I want to give so much credit to Jose! Your customer service is top-notch! read more

Colleen started off assisting my sister and I, after finding out what we wanted she escorted us to Victoria R. When I say she had the worst attitude it was ridiculous. First off she was talking super fast we could barley understand what she was talking about. Second her Energy was horrible no one told her to apply to work for tmobile. Third if someone is coming there to spend money and you work off commission I would think you would have the biggest smile tryna make money for yourself. So after everything was said and done we left had her cancel to whole order and wished her luck in her endeavors ‍ read more

21+ years as A Sprint customer?used to go to this place before became T Mobile.. Really bad customer service.. From upper management to A Rep.. Will not go back to this Branch again. read more

I'm leaving a review simply for the customer service. Robert Anderson is the only reason I'm still with t mobile. I was walking out the store because the product I wanted was "no longer in stock." Robert came and he grabbed me from outside and told me he would check the back. Now I'm a happy customer with a new phone. Thank you so much Robert! read more

HORRIBLY INCOMPETENT - OPENED AN ACCOUNT WITHOUT MY PERMISSION! I went in to get info about prices and they said they would have to run my credit to give me device prices. I decided to stay with Verizon and I left the store without a phone or account. A month later I get a bill for an account that I never opened! Shady salesperson must have been desperate for commission. I spend HOURS on the phone trying to get this resolved but T-Mobile sucks and you are put on hold forever. Don't waste your time with the call back system- it doesn't work! I even called the lazy store manager who did nothing to help. Run from this place they are shady and will ruin your credit. read more

I went into T-Mobile at the Westfield Mall in Culver City (store 7397) tonight so I could waste some time so I didn't have to be stuck in traffic. I just wanted to see if I was eligible for an upgrade and to pay my bill. Jamal M. helped me out without hesitation. Super friendly guy. Convinced me into a 64GB iPhone 6s because I had a 6, but it was only a 16GB (let's be real folks, I really wanted a new phone going in there so he wasn't a pushy salesman haha). He helped me transfer everything from my old phone with ease. Even pulled out his phone to use his personal hotspot because he said their store's wifi was a little finicky sometimes. He gave me a time frame of how long it would take to transfer everything over so I cruised around the mall a bit. When I came back, just had a few minutes to wait and then he helped me set everything up with the phone's initial start up. Even while he was dealing with another not-so-satisfied customer as we waited for the boot up, he held his composure very professionally. Great service! Then I was off just like that! All in all, I wish I had that store in my area so I could frequent it whenever I need to go into the store! Thanks a ton, Jamal!!! Give this man a raise! read more

I came in on October 25, to add a line and see if I was able to get a good deal on the iPhone 11 Pro. Was approached by one of the staff who at first seemed rude jokingly and then started to seem nice when I was trying to add a line. He made me feel really uncomfortable. As I added a line, he said I had a promotional free line, all I had to do was purchase a SIM card and it would be free no charge. Turns out, weeks later I get my bill and am charged extra than I usually do, and I get charged for this, spoke to a rep on my T-Mobile app and he said it was an incorrect promotion and that I had been misinformed. At this point, I'm very disappointed and shocked. I have been a loyal T-Mobile customer for years now switching from Verizon, and now I want to cancel all of my 7 lines and go back to Verizon. I feel like I've been scammed at this office. Not sure if I will be returning. read more

Just left this T Mobile and had the greatest experience. Had a question about adding a feature on my plan. A customer service representative by the name of Joe went the extra mile to help me get the feature that I wanted. I can't remember a time in which a representative went out of their way to help. Thanks again Joe. Also thank you T Mobile for having flexible plans. read more

I visited this T-Mobile after a disastrous "break up" from my previous carrier of seven years. I want to make sure this praise highlights the level of customer service Josslyn gave. She made the transition from my former carrier to T-Mobile efficient so that I was up and running on my existing phone the second I left the store. Overall, T-Mobile has so many great features that are of value to the customer between the T-Mobile Tuesdays and in-store experience. I since have revisited the store and got 50% off an accessory piece (purchased on a Tuesday) off a waterproof, chargeable phone case for my iPhone. Being unlimited in every aspect of my plan AND to take that internationally without having to tack on an extra auxiliary out-of-the-country data plan made me question why I left T-Mobile in the first place seven years ago (I think it was because, back then, they didn't offer the iPhone). One star short of perfect because upon my initial call to this store, an associate who answered did not tell me that the buy one get one free Galaxy Edge phone promotion had expired. That did dent my heart a little bit but still happy to be back with T-Mobile. Thanks for your excellent service, Josslyn! I hope you and your supervisors get this note. :) read more

Super nice staff. Super helpful. I love them there are a good handful of you that were super friendly and welcoming. FYI thanks for getting us to spend over $1,000 lol totally worth it tho. Thanks read more

Worst Company ever they passing me around customer service to store because they sold me something that doesn't have anything in it! I should be charge what i have screw T-Mobile!! read more

This is my favorite T-Mobile store in LA! Staff is always friendly and helpful. I went in just to pay my bill and rep was able to change my plan to save me money! And the manager, Colleen, is OUTSTANDING!! read more

Tearra was absolutely wonderful! I am giving Tearra 5 stars! The experience with her was awesome. Let me paint the picture here. I'm sick, so sick with a mask on my face. But my Samsung s6 edge that is 2 years and 3 months old was taking a nose dive. It was not charging, turning off, and nothing would show up when people would call me. I can't be sick at home with no way to call for help. So I walk in knowing yes I want the s8 plus or the Note. Now I don't really know the difference except the size. I'm the type of person who doesn't do much research and accidentally finds things on my phone because I'm not gonna read the book. I tell the first sales lady (sorry I don't have her name, dark long hair), I'm interested in these 2 phones. Trying to decide if I should wait a bit and just exchange my phone for the $150 deductible and get a refurbished model or buy a new phone. Well I suppose she thought I meant deduct $150 from a new phone purchase, cause she went on to tell me how she will not accept my phone because the back is cracked. I said wellp why do I pay insurance again? She said insurance is to replace the phone you have. Hmmmm I think thats what I just said. So I explain again. She gets it and says ok, I need your phone number and ID. I asked to look at phones you have to identify me? The phones sitting on the display? The same display where anyone can walk in and look and touch them. Ok fine. So she points them out. I ask her so can you tell me more about the 2 phones? Why would I want the note over the s8 plus? She says well that's up to you. I say well I don't really know the differences, can you tell me more? She says oh the note has a dual camera and its bigger. *sigh* At this point is when you're suppose to SELL me a phone. So I'm standing there looking really dumb. Wanting to leave but I know my s6 edge won't hold a charge, and it's not even charging while it's on the charger most times. I need a phone TODAY. So I look lost and I'm walking to the counter to say hey just pack up a phone. Welllllllll I find Tearra standing there and she dove right in and helped. Hey I have the s8, I didn't get the plus because of this and that. And the note...well do you doodle? Like to draw? Okay if not then you don't need that phone. The difference is this and that. And she even shared with me that both samsungs have a dual camera but with the note they are 2 separate. She even was able to pull up a comparison chart on the phone. Okay Tearra wrap up the grey one for me please. So after that she is super helpful with showing me how to work the phone. In the middle a male employee comes over and interrupts. No excuse me, give us one moment or anything. He just starts rambling mid sentence while Tearra is trying to help me. Ok great. Of course Tearra went with the flow and helped him and then continued to help me. She even showed me the accessories for the phone as well. Thank you so much for actually knowing how to SELL. I'm sure there are people who come in and KNOW what they want, but when you have a customer like me, at least have someone who can tell you the basics about the products. read more

I went to this store to get my new iPhone plus. I was welcomed by an associate and worked with a pleasant girl "Adriana". She was extraordinarily patient and knowledgeable and helped me with everything I needed . She even picked a really nice girly case for my phone and put a perfect screen protection on it. I was very satisfied when I left the store , I got my perfect phone and received excellent service. Thanks to the entire staff and management for their lovely service :-) read more

Well I have to tell you that this is the t-mobile spot to go to as far as friendly great customer service oriented employees especially Danny Donna and pablo I live near another key mobile but every time I need something done or I need to get something or I need information I come here they always help me and they're always glad to help me For all your T-Mobile needs this is the t-mobile to come to T-Mobile In Westfield Culver City mall read more

EXTREMELY poor customer the employees act like they are giving stuff for free totally disrespectful no manners no class no ethics

Thank you Teeara for going above and beyond (and actually performing customer service) on two separate occasions. You help my rep (Tyler) out by physically leaving to get an additional phone I needed for my business plans AND you assisted with follow up questions I had on various occasions. You professionalism is GREATLY appreciated and should be acknowledged. read more

great customer service..didn't had to wait for long. def recommend it

Let me start by saying Yelp notified me that they took off my review because they said I crossed my boundaries with describing my experience. I was very discrete and did not use curse words. I see way worst reviews. T mobile overcharged me and insisted that I had to pay. The associate told me to get out of the store and humiliated me. I am a paying customer and they are a rip off if common sense is used I wouldn't be doing this. I reported to the district manager they even had in the notes that I attempted to disconnect twice and they didn't but still insisted on charging me. Shame on T mobile stay away from them. read more

Randi was awesome! Was leaving the store and she came back in to assist. Great customer service! Thank you!

The staff suck except for one person (Jose) he's very helpful. I went in cause my phone blacked out which I've had for a month and this employee (which I didn't get a name) didn't even know how to reset my phone correctly. Took it to the Apple store, got the problem fixed while at T-Mobile they were suggesting to go through my insurance and pay $200+. Train your employees right!! And never let the customer leave unhappy. read more

INCOMPETENT is the best word to describe the employees here. You're better off with a 5 year old that barely knows how to read and write opening your account. The employees at the store made so many mistakes, but just listing the top 3. One, I got the bogo deal so I got two phones, they sent one to my billing address and the other one to my mailing address (the billing address is far away)... Two, they said they would add a credit to my account since I had switched over from another provider and was paying for two lines for a while, they didn't. I went back to the store (which is not pleasant having to go to that mall JUST for that) and they took my information down so that they can add it later, THEY DIDN'T. I received my next bill and since it's in auto-pay they deducted the full amounting and guess what, no credit. Three, they sold me this insurance package that for $15 I'm fully covered and I could only add it when I get the phone, it can't be added later. So I added it to my line, or so I thought. Just now, almost 2 months later I realized that the insurance has been on the other line, the one I did not need insured! What if something had happened to my phone, i would have been screwed. Worst case is that now I can't add any insurance nor Apple Care to my phone! Seriously, these people are DUMB! I actually do like T-mobile, just not this store. They need better training. T-mobile should just close this store down, it's a liability and bad for their reputation! read more

This store had great prepaid plans for my family visiting from out of the country. Very affordable for unlimited every thing. Tyler was very knowledgeable read more

Went in to just look at phones and ask about upgrading was approached by the employee Isaac who went out of his way to go over everything with upgrades and spent a lot of time with me and I ended up getting an iPhone that same day which I didn't plan but I'm glad I did now definitely recommend Isaac he spent a good time finding me the right phone read more

Excellent customer service. I am very happy with my new phone. But even more the way in which they quickly, efficiently took care of me all while being pleasant and friendly. read more