My family had a very good experience switching carriers and purchasing 3 new phones here. Patrick was extremely professional, patient, and helpful. Let's be honest, if you are young and tech-savvy, you can probably go through the whole process online through the T-Mobile website. Coming to the store was mostly for the seniors in my family, and Patrick walked the older folks through everything they needed with kindness. He gave high quality information about the different plans without overly aggressive upselling - he did give a gentle nudge to consider the feature rich plans and I really respected this approach. Patrick also helped us take care of the trade-ins because Apple/Samsung did not send us a return package when the phones we ordered arrived. For the folks looking for "一条龙" type of service, this is the place to go. I will add that based on my observations, you will have a totally different experience if you are not working with Patrick. Highly recommend the location, but mostly due to Patrick. read more

I had to wait for 30 min till I get my service. Unfortunately I lost my I phone 16 in overseas so I needed to get my phone ASAP however when I finally got my service it was only 15 min left till store close. They did help me get a new purchase then downloaded some apps that was nice however I was kicked out in the street after being awake for more than 24 hours from overseas flight out side until my uber app downloaded . I felt unsafe where I was My point was my wait and urgency to get new phone all the procedure was treated unfair read more

Went in on Jan 8 to upgrade both our phones to iPhone16. Saul was our customer representative- great service, glad to have 2 new phones. Expensive but the $600 credit for each phone made it reasonable. Thanks. What happened the next day (Friday) was that I kept getting security warnings. Tried to fix myself. On Monday, I had Jury Duty, so I really needed my phone. My Gmail account was disabled by Google, not good. Went to Apple for help, but needed 2 devices (cell, iPad) to resolve) for 2 days, my primary email was locked. Called T-Mobile, they said they couldn't help- go to Apple. On Wednesday, went to Apple, the email was restored and Contacts rebuilt quickly . Thanks Apple!! I just tried to answer the Satisfaction Survey and share this information... but it wouldn't accept my input. Just letting you know, your usual Great Service was bad this time AND I couldn't even send the response to your SURVEY (you sent it to me) Sigh! read more

T-Mobile Experience Store - Survey link - Mobile Phones Near Me - Daly City, California

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Viene a la tienda y dicen que debes esperar 40 minutos mientras tanto el persona está conversando de sus cosas personales usando su teléfono o haciendo cualquier cosas menos atender a los clientes pensé que esto era un a empresa seria read more

Bassam was awesome! He took his time to explain to us. We ended up purchasing 2 Iphone Pros. He was very professional and knows his stuff. He was very patient and polite. Great staff. Thank you for all your help. read more

T-Mobile Experience Store - Bassam, expert! - Mobile Phones Near Me - Daly City, California

Attentive staff members. Solved all my problems that could not be solved through a phone line customer service. Highly recommended!!

We switched carriers after 15 years. We were quoted a price plus taxes which they said was $10-20 extra per month. Tax ended up being an extra $50 per month! So essentially all the "free" stuff that was included we could have stayed with our old carrier and paid for on installments and it would have cost less per month. They claimed to not realize taxes would be that much. Now we're in a 2 year contract. Very disappointed in this company and felt misled. Be careful before switching carriers and make sure you are aware of correct tax amount. read more

I worked with Sam to switch my service to T-Mobile and get a new phone, and he was phenomenal to work with. He handled transferring my number, explaining plans and prices with transparency, and was professional and hospitable. Highly recommend this location and his service! read more

Avoid this place, if you like your money. This is the worst place to go to get any information or service with your phone. As soon as you walk in there, you have that bad feeling. Went into the store looking to find out why my parnets phones could not call each other. The guy looked at it and said sinceits a IPhone 7, the hardware isnt being updated and its a know problem that 7 to 7 calls wont go thru. So he was trying to get my elder parents to buy 2 new updated phones and they decided to wait and do some research. Well we went to the Tmobile store in Serramonte today and we were out of there in less then 5 minutes when the girl at the counter looked at the phone and noticed both of my parents phones were blocking each other numbers. So if you want to get scammed with some BS, then go to the store near BIG5. if you want a great experience, go to the store in Serramonte shopping mall. read more

Popped in to buy the kids their 1st phone and, not only was the staff extremely friendly and helpful, but the phones and plans were pretty impressive too. West, who patiently tended to us, was especially terrific. read more

Shoutout to Christy, my auntie was experiencing some technical difficulties with her phone in regards to cellular data. Christy was patient with us even offering multiple solutions. Although none worked to fix the issue she did an excellent job at showing us what the next best steps would be including offering new phones with great deals! Great customer service definitely would recommend everyone see her if you have any issues or concerns. read more

Sally is amazing. She is super knowledgeable and has awesome customer service. She is always there to help and answer any questions you may have. She is also a great leader because she is willing to step in to assist her associates to ensure the customer receives the best customer service experience. I would highly recommend coming to this T-Mobile location. read more

I bought the sandisk card. And they didn't allow me to return this card. It's 100% new and wasn't open. The federal return policy is 30 days with a receipt. I still have 15 days to return but they refused. Bad service. Never t -mobile again read more

Great store and superior service. Sales rep know they're doing and was able to answer all my questions flawlessly. I went into the store not knowing what I wanted to get and was not prepared to buy at all. The staff was very knowledgeable and was able to walk me through an updated plan with unlimited data, brand new phones and a slight increase to what I'm paying now because of the new phones. All in all great store and friendly staff, will definitely recommend my friends and family to this store, staff are the reasons why I keep coming back. read more

Sally is amazing. She is very knowledgeable and have amazing customer service. She is super helpful and always there for her team

Luis Guerra (Luis.guerra18@t-mobile.com) is the worst, don't allow him to help you. If he tries to help, walk out and call the 800 number. Don't allow him to give you any help or feedback. He gave us the wrong information, and we are now out $1,000 since we can't make changes to our plan due to his lack of knowledge and his ill advise. He told us to do the exact opposite of what should have been done. Sounds like they aren't trained, just looking to get a commission, and don't care. Called the manager (Sally P), she didn't seem too interested, and the assistant manager (Jackie) also needs to be trained since she co-signed on Luis' guidance. Better to just call T-mobile 800 number since the associates don't know anything, plus they end up calling the 800 customer service people to make changes anyway. read more

My experience with my husband in this store started off very shaky and frustrating.. with misleading information from one of the employees at the store to a customer service rep over the phone. However, we left the store very happy and thankful for Max and the other technician that I forgot to ask his name! He is the tall young kid with the nose ring & earrings. Max made sure that we were taken care off & the issue was resolved. The technician did a wonderful job, he was very helpful and patience & calm about everything. Without those 2 team members at the store, I can see why some of the comments here weren't up to par. But my husband and I felt like they truly cared about their customers and their service was excellent. read more

Poor service!!! Don't even know where to start! Super disappointing! Let's start by writing his name! Nick S, He is so UNPROFESSIONAL! I came in to order a new phone, I sat in front of him, he started asking for info, then he will start a convo with his co worker, then he will pause to listen to her, then he will answer the phone, then continue to do our transaction, then he will try to butt in with the other customers that already is talking with his co workers, then he will stand up, go to the back to grab or check inventory!! The point is why can't you Focus on our transaction?? Why do you have to be so unprofessional??Never coming back to this branch!! worst experience!! worst customer service!! Still planning to complain somewhere! This is inexcusable for me, if you don't want to deal with people, look for a different position/job. read more

Bad customer services, the representative Patrick is not helpful and doesn't not have any authority to do anything. I have to called 611 to take care issues myself... be aware, you can't even use their bathroom read more

Patrick on Gellert , Daly City T-Mobile was amazing, patient and very helpful in reconnecting our phones. His expertise and professionalism is stellar. read more

Really bad customer service. Made us wait 45 minutes even though a majority of employees there were not busy. Wish their attitude was better and they were actually nice read more

Thank you for providing excellent customer service. I'm writing this on behalf of my elderly parents. On 12/2, both my parents (Tony & Ellen) came to the store around 3:30 and were helped by Daniel. Learning new technology does not come easy to them, but Daniel took an hour of his time to help them learn how to use their Iphones. According to my mom, he was VERY patient with them and was in no rush. He took the time to answer their questions, teach them how to operate their Iphones so they would get the most out of it. They said Daniel made all the difference and was the kindest person. He truly made them feel comfortable. Hope he gets to read this, Thank you very much Daniel! read more

My phone was on SOS mode for over 12 hours. Patrick solved the issue quickly. He was very helpful and provided great customer service.

I went in to get a SIM card that my daughter had bought for me from another state and she told me just to go ahead and pick up the SIM. Card but unfortunately they employee that was helping me male presume it was Hispanic. Was trying to sell me and I told him about the situation that I just need to pick up a SIM card that has been bought through the customer service by. My daughter I'm trying to sell me a SIM card which she had no clue and insisted that I must. Pay for the SIM card. With customer service he needs to be more polite kind and well understood and he could have checked the swithe situation online. read more

I highly recommend this store to anyone looking to buy a new phone or anything related. I walked in at 7:59pm not knowing they close at 8:00 but instead of kicking me out , they decided to help me get what i want. Took longer than expected and stayed for like an hour after closing time without complaining. On the contrary, they were very nice and helpful. Thank you very much for your wonderful service. My sister LOVES her new iPhone. read more

This is by far the worst T-Mobile location ever! I was trying to upgrade my phone and the guy helping me said I need to get my screen fixed in order to be eligible for a upgrade and trade in my phone. He suggested that I go to the mall and get it fixed. So that's what I did. And I spent over $100 to get it fixed . When I came back a diffrent guy helped me out and said he could not accept it because T-Mobile is the one that needs to do the repair they don't accept outside vendors to repair! I was outraged. Hey Tmobile , Train your employees not to recommend to there customers to waste money to get a repair if you don't even accept it! read more

T-Mobile Experience Store - Mobile Phones Near Me - Daly City, California

The worst customer service I have ever experienced! Please do not ever come here. To all of the employees to even the manager (Hispanic woman). I walked in asking if they could assist me with replacing my SIM card. No help at all. I am in disbelief as it seems as though they only wanted a sale. This place needs to have some type revamp/training. Clearly looking at all the reviews below I am not the only one. read more

It's pretty simple I came in to see if I can update my phone since I was forced to come over from Sprint. I was looking at the phones Standing and waiting patiently. They could tell that I was waiting for service and they helped two other people who walked in after me. No i didnt take it too personally. I can take my money elsewhere to another T-Mobile store but but doesn't look too good overall. read more

We were provided excellent customer service. All responses were prompt and professional. Juliana did a great job, she was patience, friendly and clearly. provided great customer service! she was very helpful in answering questions as well as helping in finding the best service for my mom and I. read more

Do not come here if you are looking for the best customer care/service! They're not helping at all and just gives you more headache. People there are rude and somewhat not happy helping you out. Worst experience ever. Better find a different T-mobile store! read more

Today I had the worst experience at this location. I wont name names, let's just say the were the furthest thing from nice and professional. They two women came across rude and extremely arrogant. I do not recommend this location based of my experience. Dont waste your time read more