I switched to T-Mobile very recently thinking they have a better service. Jasmine, T-Mobile rep, don't believe her when she tells you she will call you back. Twice I called and she never called back. A supposedly manager, Alvaro Castillo, very unprofessional and when you talk to him in person, he has the I don't care attitude. No personality whatsoever. Come on T-Mobile management, how can you hire people like these who do not know what it means by "Good Customer Service". The biggest regret I have is switching to T-Mobile. 3 of my siblings were about to switch with this carrier. Thank God I was able to stop them. Stay away from T-Mobile on Nordhoff across Northridge Mall. They deliver empty promises. read more

Worst, sexist, most unprofessional service. I wish I got the associates name but I left in complete shock of his behavior. If that is who T-Mobile wants representing them then they should be closed. Fortunately before I switched our 5 phones over to Verizon I went to the T mobile in Porter Ranch off Devonshire. Go there! These associates are very helpful and respectful. I will NEVER go to this corporate office again. It should be closed if these are the type of employees they staff. read more

Went to this location looking to upgrade our phone. Went in, talked with a guy who seemed very helpful, figured out which phone my girlfriend and I were going to get. Eventually we got to "oh you need to back up your phones, due to COVID you need to do it yourself." So we did just that, backed up our phones. We come back to the store, and there's a waiting period of 40 minutes, so we go get food. We come back and have to wait another 30 minutes. After waiting we are greeted and then told the phones we wanted were sold out. I'm sorry but I hate when my time is wasted. Thanks for nothing. Will gladly take my business elsewhere read more

Horrible customer service. Could not perform a "simple task" as they described it. Employees do not take the time to kindly explain a situation to customers, instead they give attitude and one word answers. This t-mobile sprint merge idea was definitely not the brightest, especially when I visited 4 stores and each of them directed me elsewhere. The customer service here was much more efficient when Sprint was in charge. read more

Harold was great! Went above and beyond to help us open a new line. We drive an extra couple of miles to come to this specific location because of the customer service. Thanks Harold !!! read more

We came to Drew to update our plan. He was very knowledgeable, clear , and patient with us! Great service! We will be back soon !

Was helped with my issue but experienced rudeness in the process and also heard the sales associate being rude to another customer on the phone. To T Mobile corporate: please offer your sales associates some customer service training. They can do better. Hopefully. read more

I went in to get my phone checked since it was acting up and the store rep Andrew helped me. He was very friendly, polite and efficient with my concerns. There was a good amount of people there but luckily I was able to get out quickly. read more

This T mobile store is my favorite of all stores. I love the way they welcome me in & the exceptional customer service that they provide me with. I specially like praise the Manager Rick and Jasmine who made me feel very special and valued as a customer. read more

Service was Excellent , Harold was very polite and professional ! Very happy with my purchase ! thank you ! Will be coming back here for all my phone needs ! read more

Love the service at this location ! Harold Chambasis helped us out upgrading our phones and was very attentive !

Getting helped right now. Great experience overall. Rick and Drew were extremely helpful. read more

Worst customer service in the world. Literally gained 5 grey hairs standing in there. My t mobile helper couldn't even look at my face while helping me or talking to me and had attitude the whole time. I also came in the night before and they had different staff and the attitude was just as bad. read more

Came tonight to switch to Tmobile from Straighttalk. It was packed and people didn't have masks on, including a staff member, so we left.

The manager there is either stupid or a crook!! Came there on 12/13/20 bought 2 new notes 20 and added another line for my kid. Called customer service to activate my phones and to do insurance claim on my old phone because built in battery has swollen up. Customer care told me that my insurance will cover it under warranty and sent my replacement device to this location. When I went to pick up my device Rick " the store manager " told me swollen battery is NOT COVERED AND I NEED TO BUY A 3RD PHONE! I informed him what T-MOBILE told me and he laughed and said wait time is over 1 hour. So I waited and call T-MOBILE to confirm about coverage. Senior technical support told me that as long as no physical damage or water damage it will be covered. Finally I got a text saying I am next. I walked in while T-MOBILE is on the phone speaker and went straight to the manager and gave him the phone to talk to his corporate office. The manager argued with T-MOBILE for 2 and half hours about coverage! They both went online and together were reading the policy. The manager kept replying " my opinion it shouldn't be covered!" While T-MOBILE is saying you must ! Its our policy!! AFTER 3 HOURS IN THE STORE SCREAMING BACK AND FORTH BETWEEN T-MOBILE AND RICK I FINALLY GOT MY REPLACEMENT DEVICE! I REGRET GOING THERE. MY ADVICE STAY AWAY!!! read more

Horrible customer service from the manager of the store named Kenny. I was asked to leave the store after waiting 45 minutes, he was rude to other employees in the store that tried to help me will a billing error done by on line customer service. He made it clear that Sprint and Tmobile worked differently and advised me I should deal with them separately. When a company merges they should not point blame on each other, as a customer I want to know that the merger would still give me good service. After him asking me to wait outside while on the phone with customer service, he also spoke rudely to me infront of customers, asked me to sit down in a corner and told me he was doing a favor. He asked my husband to watch the phone while he went to the bathroom, referring him as " hey bro ", after he advised me he could not help me he told me he would have to call me later this week, he gave me the number and told me make sure I answer the number because his time was valuable and he spent enough time on me as it was that day! Uneducated is the only words I have for this manager. I have sent in a formal report to Sprint customer service hoping that this merger stands by what they say, and they have the best coverage, deals, policies and customer care around! If you are looking for service do not go into this store! There are so many others you can go into. read more

1000% enjoyed my time here with Dewi. She helped me with exactly what I needed with no smoke and mirrors or any kind of run around. My experience with Sprint has never been easy.. but Dewi changed that experience for me and I will definitely be making this location my primary location. read more

Harold assisted me very well. He was able to find the product I needed in a timely manner and was very courteous as well. High recommendation. read more

Drew was super helpful, put my screen protector on quickly (and no bubbles!). He also informed me about some products I was looking at without making me feel as if I was inconveniencing him. Great associate! read more