I've been a long time customer of that OTHER cell phone provider. I lost my phone a few days before And all that OTHER place could tell me was to put in a claim for it. WTH I'm moving next week and I cant be without my phone for god knows how long. I wasn't eligible for in upgrade for another year. I decided to see if T Mobile would be able to help me. The gentleman who helped us named TJ was amazing. T Mobile was able to get us out of that OTHER carrier's iron grasp on us. We had his ear with any question we had, as well as explaining to us what features our new phones had, how to use them in both our new cell phones AND two tablets. Now we have UNLIMITED EVERYTHING, which means that I 'm use my tablet and cell phone anywhere and not have to worry about data caps. All that and I will be paying less than that OTHER company. If you need a sales person who is knowledgeable, patient and all round present, check out AJ. I'm looking forward to many years with T Mobile. Thanks AJ. You've done right by us. read more

Great Customer service. My phone stop from working due to dust in the outlet and charger connector. They cleaned it for me for free and also helped me understand how to do it by myself next time and how to put the pieces together again. Thank you! read more

Tonight I received 3 text messages from T-mobile about various order cancellations on my account. Naturally I called the 1-800 number for T-mobile to look into it. The initial representative was nice and she attempted to call the store to clarify information on an order I actually made a couple weeks back. She put us on a three way call and an unknown male from the Palm Springs store initially attempted to help us. As I began to tell him what happened, he asked "Is this a scam?", then hung up on us. I was upset to say the least. The representative apologized and said they would get back to me. I called this T-mobile store and spoke do with the Manager Fabain. After explaining what happened, he asks. So what do you want me to do for you? I'm pretty sure I'm the customer who pays for 7 phone lines on my account. When did managers stop offering suggestions or apologies for a bad experience? I just told him that apparently there was nothing he could do. I said goodbye and he responds with, "Alright brother good bye." Brother ?????? Like the great Rodney Dangerfield used to say "I get no respect." Its pretty unfortunate too because when I first joined T-mobile I loved how everyone I spoke to was so helpful and super polite. Well in the past few months, I have had nothing but bad experiences. I hope they change for the better. read more

I have been in the T-Mobile store multiple times. Each time everyone is so helpful and professional. Employee Steev was amazing. I am now a T-Mobile customer and thanks to this store, Happy I am. read more

Terrific service! I've been here several times before,and today Vincent was amazing! He spent a lot of time transferring info from one iPhone to another. Though neither was purchased there he did everything and has a great attitude. I'm so glad I switched from Verizon to T-Mobile. Today was an extra reason to be happy with the change! MAY 1: Today I purchased a new phone. Here's that review. Terrific experience! Raul is knowledgeable, patient, and professional. He helped me with the purchase and setup of the new iPhone SE. He transferred all the info from my old phone and was patient as I checked email and a few apps. "Go ahead," he said, "it should be perfect when you leave." It was. This is a great store and Raul is a perfect example of that. read more

Just want to give a shout out to Omar at this T mobile store. He is super helpful and was able to get some items on my account taken care of, because Sprint was overcharging me. Come see Omar here at this store! read more

Came here to change SIM card and Omar made me aware that T mobile was charging me for an unused line for over a year. Omar was patient and made sure that T Mobile took care of us and deactivated the number on account. Omar was great and definitely will be coming back to this store because of him. read more

Joseph was great. I bought a new phone and changed my husbands carrier. He was quick, knowledgeable and friendly. Thank you. Great experience. read more

To all you pretentious people. I have been to every carrier store in the Valley. There will be times you go to the store and they will be crazy busy. There will be times when it will be slow. That goes for every major carrier. I have always received great service at the Palm Springs T-Mobile store. I have walked in before and got served right away. I have gone in when it's quite busy and had to wait up to twenty to thirty minutes. That part of life when living around other people. Get over it!!! Don't be a primadonna. Yes the coverage may not be as good as Verizon. NO ONE IN THE INDUSTRY IS CLOSE. BUT YOU PAY FOR IT!!! T-Mobile is innovative and is changing the industry. I just used 28gig of data in one month. Do you know what my bill would be with Verizon? That is why I switched to this company. I am almost saving 30% over my Verizon bill, more if you include I won't pay an overage for data By the end of this 2015 T-Mobile's map will almost match Verizon's. They are spending 15 billion in coverage upgrades this year. . They have the second best coverage in this country and better if you include Wifi calling. Do your research before you pick your carrier and you will pick what carrier you want based on expense and services. I have found a very few dead spots in this valley. I have had data coverage in this valley where Verizon has had none and vise versa. I will put up with a very few dead zones to save more than thirty percent. I have driven from here to LA streaming my Slacker Radio all the way and never missed a beat. Not to mention streaming music doesn't count against your data on T-Mobile. Do your research as I have and make your informed decision on a carrier before you put down a whole company based on one or two bad visits to a store or one bad person on a single customer service call. PS don't go during lunch hour it's a mad house.... No I do not work for this company I am just a smart shopper who got tired of Verizon's tactics and new policies that kept my bill going up and up and up with less and less services. read more

You ever receive such poor customer service that you think you're on a hidden camera show? Well, that was my experience today at this store. I walk in, there's two customers there, one was on his way out. I stand in the line while theres two reps at the counter. One greets me right away and says he'll be right with me. Meanwhile, he continues to tape a box together that he's getting ready to ship out. Really? The box cant wait? Then he proceeds to answer a phone call, all the while staring at me while he's assisting a customer on the phone. After he hangs up, I ask him should I go over to the other counter for a technical issue (my battery was dead). He says no, anyone can help me, he'll be right with me. He then continues with his taping of the box and walks with the box into the back. Then the other guy at the counter says, Oh, the guy at the other counter can help you. I then go to that dude, he says, let me go check and see if I've got a battery. He comes back with one that doesn"t fit and the whole time he's working on my phone hes texting on his personal phone, less than two feet away from me. Then he says, We don't have a battery that fits your phone, go to Radio Shack or buy it online. Really? I got the phone from TMobile and they don't have a battery for it?? Weird, just weird.... read more

Seemed to be good service in the store...just wait till you have to get on the phone with the company, endless waiting. Then you have to tell your story anew to each different customer service person, a real headache. You would think that such a big company would stop communicating the old fashioned way and do everything via email or chat. read more

Sent my friend to visit TMobile to investigate and sign up for a new plan. He arrived at noon and was signed in by a rep. After 15 minutes, the rep said "you're next". But nothing happened :( After waiting another 15 minutes, he left, disgusted at the total lack of customer service. Zero stars for this store. Don't bother unless you like lines and have time to burn. read more

I switched from AT&T to T mobile about six weeks ago. When I switched, I asked the employee about how well Voicemail would work with my iPhone. It has been a dismal failure. With AT&T, there is always a red dot on the phone icon, indicating a missed call or a voicemail. This does not work with T-Mobile. I have spent about 15 hours on the telephone, and I have also visited the store and discussed it with employee, who gave me the store phone to talk to their technical department. After any encounter, I always get a message that my problem has been fixed, but it is still not fixed. I have given up. When a voicemail is left, there is a transcribed. message, more less accurate in my text messages. This is the only way I know I have a voicemail. As per my conversation with the employee, prior to setting up service this was all discussed. And I discussed my hesitation to change because I would lose an old AT&T plan that I cannot get back. Now I am stuck. T-Mobile cannot get it to work properly. read more

Of the 3 times I've been there: They get the job done, so that earns them a 3. But other than that, they see to have no interest in their customers; any time I talk to any of them about ANYTHING, they're just looking down at their computer or phone, not paying attention, and don't respond. They lack serious customer service. This is INCLUDING the manager, although he seemed to make effort (which is more than I can say about his employees), but the effort seemed very fake and you could tell he did not want to be talking with us. I've never had an issue anywhere else! read more

Steev helped my partner and I select new phones and ported a number from AT&T. He explained how we could save money on our plan and how to transfer data from our old phones. He was friendly, fast, and made no errors in the process. This was a very pleasant seamless experience and I'd recommend going to Steev any time. read more

Jesse was awesome, went above and beyond helping me figure out my situation. I had some complicated questions and he helped me throughout the day over the phone much better than I had expected. Saved me an hour drive, good dude. read more

I been too this store. And Aj take good care of me his amazing.. He take care of everything I need about my phone. If you have problem with your phone please see Aj read more

What a horrible experience. When our phone goes down, our contact with the world is gone. We need help. You won't get it at this location. One young man couldn't get off his social media and when I did get his attention, he was bothered about the interruption and said, "Stop dropping your phone." The young lady talked over me and had no interest in what I was saying. She KNEW IT ALL and wasn't going to let me speak. Because of work, I end up dropping my phone way too much. I was concerned about keeping my contacts from the old phone. She told me it couldn't be done. I know this is not true. The last time I bought a phone from this very location a young man did it. Find another location. read more

Great service from all team members! Super knowledgable and friendly, would definitely come back to this store again!

We loved the support that we received from Sergio and Madison! We switched from Sprint and they made it easy, fun and were extremely knowledgable. Our bill dropped $100 faster internet hotspot the works! Extremely happy thank you guys read more

Terrible customer service! I was there for nearly 2 hours because they guy helping me kept talking to other customers leaving me to wait instead of finishing with me before moving on to the next person. read more

Good customer service when it's your turn but they NEVER have enough help here... I've had to wait 30 minutes while they give good service to the people in front of me... There is a automated machine that is supposed to allow people coming to pay their bill w/out waiting in line or needing help from a human but it's been out of order every time I've ever visited this location =/ read more

Sorry to say but their stuff isn't will trained I have been waiting to pay my bill and they have two stuff members helping one client ... And I have to wait ... Not good read more

I'm a T-Mobile customer have been for 8years. I just moved here to PS. I am extremely impressed with this store. Employees are always smiling and seem happy to help. One particular employee Cabe Costa went above and beyond with service excellence. I have been an android user for 15 yrs and with Samsung falling short last year I had to switch to iPhone. I was beyond nervous, Cabe was extremely helpful in answering all my questions even reassured me iPhone was ok. I needed to remove all my photos over 13gb of pictures and videos. Cabe patiently tried to help move my photos to an SD card but there were some glitches in their software. I'm bringing in my laptop tomorrow and Cabe is going to help me get my photos. He didn't have to be so helpful, but, he did. Great employee needs employee of the month. read more

Nope. No follow up. The message asking me to contact them is just to put on a show to make them look like they care. They never responded to the message I sent. read more

Jesse was a wonderful help. He spent a lot of time switching our plans from verizon. Calculating amounts for all 4 of our lines with different phones so we could choose the best set up for our family. Took a lot of time but I did expect that and he did everything to help us out. read more

Don't waste your time dealing with the people there. They transferred my phone data incorrectly and then when I called back were unwilling to help read more

Save your money, tmobile service in the desert is horrible & this store is the worst. They never get things right. Husband's phone broke, they sent him the wrong one. We have a white s5 & black s5 on account we asked for his black one to be replaced they sent white, when called on it they said no they sent the right one and would not fix the problem. Now my white phone is broken and they won't help me because I magically disappeared from the account and they can't do anything for me even though I'm paying the damn bill every month and insurance for this pgone! Guess I'll have to switch back to Verizon or another company with better cell and customer service. Over the BS and drama at tmobile after 4 years of crappy service. Buh bye!!! read more

I went into T-Mobile today and complained very deeply about my V10 lemon problem I received much more compassionate customer service from the lady manager of the store I ultimately became satisfied with their desire to help me which was not expressed in previous meetings thank you T-Mobile you maintained a loyal customer as a result read more

Worst T-mobile experience of my life; and, I've been a T-mobile customer for over a decade. I would give my experiences here a 0 of 5. Technicians and Manager demonstrated exceptionally poor customer service. Big problems obtaining replacement phone. Dear T-Mobile CEO and upper management: Store and manager need weeks of customer training for improvement. read more

I switched over to T-Mobile because they had good prices and a discount for first responders, I even asked them specifically are nurses eligible, I was told by someone on the phone that I was eligible. I traded in my phone, got everything set up, they were having trouble with the system and couldn't verify my workplace, I spent almost 2 hours at the T-Mobile store, they knew I was a nurse and said this "was a known issue", they said it will be fine and said they would call if they need anything more. Two months later was told that I am NOT eligible for the first responders discount. I think its a disgrace that a company as large as T-Mobile would discount the work that nurses and doctor's do by not offering them a discount. I feel like I was taken advantage of by switching over to T-Mobile just to be told later that I'm going to have a higher bill because what they told me in the beginning was a lie. I would not recommend T-Mobile, and as soon as I can pay my phone off, I'm out of there. read more

Visited T-Mobile Palm Springs on iPhone 6 launch day. Ported 2 lines from Sprint. Team well organized, professional and several associates thanked me for my business as I was leaving store. Cody, James & Bryan - Great Job! read more

Samsung galaxy avant Metro pcs palm springs 116.00.Metro pcs cat. city 119.00.Metro pcs desert hot springs 140.00 .T-MOBILE ON RAMON ROAD 200.00$.Thats a hell of a mark up read more