I thought i could get better upload speed here than Spectrum. Turns out I was wrong. 1 Mb upload speed, absolutely trash. Never going back here again. read more

T-Mobile - Mobile Phones Near Me - Indianapolis, Indiana

See all

Aisha is the store manager and she was absolutely amazing. One of the nicest customer experiences i had with her. However when we walked in we delt with an employee that didnt give us a very good impression. He said, before checking, that the item we are looking for isnt there. And we should go to another tmobile or amazon to get it. When the manager came out she found it within ten seconds. Also, he was in the middle of helping us, someone walked in and he completely stopped helping us and started helping the next guest. Aisha was great. Shed probably have better business with better employees. read more

I would give zero stars if I could. I recently switched over to t-mobile, a decision I've quickly come to regret. Every time I go into this location I'm waiting at least an hour for assistance. Upon. Sign-up, I was advised that my cost for 2 new phones would be about an additional $10 a month added to my bill for each phone. I was advised this was because I'm a new customer so $800 would be deducted off of each phone. The phone price for each with no discount is $1000. I understood this and was fine with that. They also advised of tmobile internet, which I tried and was not able to use. I ended up taking that device back but store manager failed to take that line off of my account. The store manager also failed to advise me that the $800 off is only valid when you trade in your old phone, which I did do for my line but not my husband's because I didn't have it at the time. I have spent hours trying to get things corrected since becoming a new customer on October 9. First the primary line that was set up was the internet line, so I couldn't even see the full details of my bill initially because I was being advised I needed to request permission. That's funny, since I'm the one paying the bill. So I chatted with t-mobile rep via the t-mobile app and that was fixed. As I mentioned previously, I tried the t-mobile internet. It didn't work for me because I have to have a secure connection for my work. I stated this in the store with the manager and he stated that it shouldn't be a problem. Well it was because since it's not secure I couldn't access half the programs I need daily. So I took that back to the store and initially was told t-mobile would have to send me a shipping label to send it back. The manager, stated he really didnt know much about the internet service. After trying to get the label sent to me for an hour in the store the manager miraculously figures out that he can take it back, however he didn't cancel the line. Yesterday I went back to the store and waited an hour and a half because I looked at my bill and I'm being charged full price for husband's phone. I'm livid! The sales rep Tae, calls the corporate line because she didn't understand the bill. This is how I found out the internet line was not canceled and I was being charged for it. I advised when I returned the device and that line (hopefully) is now canceled. That's also how I found out that the $800 promotion for the phones was only valid with the trade in of your old phone. So I'm stuck with this contract because the Store Manager lied more than once and did not communicate properly. T-mobile has offered to do nothing to correct their mess ups. I've spent hours trying to get them to fix their mistakes. I am seeking legal counsel against them. read more

Parking is easy and that's about the only good thing with this location. My husband and I went in to transfer off our family's plans to our own after getting married. When we went in and explained what we wanted to do we were told "just do everything over the phone with customer service, you don't need to be here for that. They don't like us helping with those situations.", and then the sales rep went back to talking about crops with the other workers. Come to find out after spending 3 hours on the phone and then going to a different location, they could've helped us all along. Just skip this location if you actually need help and want someone to help. read more

Lack of employees and the employees working making mistakes and not communicating with customers made for a very poor experience. Plan to stand for several hours while waiting because they only have one chair in the store. read more

Went to the store on Christmas Eve to get two phones added to my plan. They rang me up under someone else's name, even after seeing my card and ID. I called back, because I wanted to see how long before one of my phones received service. I was told that it would work after 72 hours. I decided to go back to the store, because I found out my transfer to T-Mobile wasn't done. It wasn't as simple as putting in new SIM cards as they said. I arrived at the store 10 minutes before closing. Both associates ran to the back of the store and acted like they didn't see me at the door. At closing time they came back to the front and mouthed to me that their closed. I won't be returning to this store. I did finally get service to the phone after being on the phone with support for 2 hours. They had to reach out to the other customer who I got rang up as to request me and my lines being removed from him account. They apologized profusely and stated that things like this don't always happen, but it's quite a mess when they do. read more

Erick is super nice and friendly he made my process quick and simple. I always appreciate getting amazing customer service and that's exactly what he did, I left a proud T-Mobile customer, lol read more

I just had to run back to port my daughter's phone, as shes in California and they were so efficient. Everything is perfect!

There r 5 customers waiting and two more coming in the door. Why is there three employees not helping anyone? They are messing around with a display. I've been waiting for some help for 20 minutes and counting. read more