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    T-Mobile

    3.7 (176 reviews)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    Recommended Reviews - T-Mobile

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    Extremely clean, quiet, and very comfortable.
    Stromboli15 ..

    I can't say enough good things about THIS particular TMobile store and the staff that works here on a daily basis. The gentlemen here have a particularly high level of customer service that as someone who also works at a customer service related business can clearly see and FULLY respect. Mike, Bert, Johnathan, and the rest of the team have been a relief when dealing with other cell phone providers such as, Consumer Cellular, Verizon, Metro PCS, and others. I have personally dealt at one point in time or another with all of them, the last of whom was Consumer Cellular. THE WORST. I'm sure you have all had your personal nightmare experience with long waits, endless phone navigations, no HUMANS, etc. I finally called it quits and came into T Mobile out of sheer desperation. THAT first day, several months ago was when I experienced Mike and his incredible presence, and to just listen to my previous experiences. Then, turn everything around and make my cell phone provider switch the BEST, most relaxed, easy, transition to a new phone, and account I had ever experienced. Again, that's saying a lot from someone who knows what that level is. I have the exact same standards at my professional position as an examination proctor for tests such as FINRA, ADA, STEP, CPA, and LSAT. That fateful day restored my faith that there's still some people who understand that in these instances it's not just a transaction that you're making but an actual relationship of sorts. At least to my knowledge most people feel this way once they have a good doctor, dentist, mechanic or even butcher. Right? So what makes it any different for your phone provider? THIS particular group of people here at the T-Mobile on Alton "Get it". They know what's up and how to listen, understand the customers needs, and take care of the customer's best interests. Here's why they rule. I explained to Mike that my usage of my cell phone was rather limited in scope to just occasional calls and texting. Not a bunch of data to be transferred. I also understood that they had a specially discounted monthly rate for folks 55+. Mike explained to me that the day after I turned 55 I could utilize this discount and drop my regular monthly rate by $30!!! So what do you think I did?!?!?! Thaaaaats right, I came through the day after my birthday and dropped my rate by $30!!! Even more when I went with automatic withdrawal!! Again, it was another smooth, amazing experience and I couldn't be happier. My phone ROCKS, the service ROCKS, and if I need anything fixed, or changed, anything, I know exactly where and who to go to for the BEST experience and service. Thanks again to everyone there, kudos on your efforts!!

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    Page 5 of 5

    Ask the Community - T-Mobile

    Review Highlights - T-Mobile

    I want to thank you Michael for a pleasant experience at this T-Mobile location in Irvine at Alton Parkway & Culver Dr.

    Mentioned in 5 reviews

    Read more highlights

    Smartology

    Smartology

    (54 reviews)

    I am so happy to have found Smartology! First of all, you are working with a group with years of…read moreexperience in all levels of IT. I live in a 1990s home that wasn't built for today's networking and security needs. Their team basically modernized my home to a "new build" and even prepped it for the future. From consultation they heard my needs and then brought their professional insights as well. We did Ethernet runs to multiple rooms of a two story home for data ports, APs, cameras, doorbell, and home network server. They have experience with all platforms especially the ubiquiti system i chose. They were willing to educate me and walk me through exactly how everything would be done. And like any project they were able to trouble shoot and find successful solutions. I am very happy with the service and expertise. We are already making plans for future projects. It's an easy choice, choose Smartology.

    I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

    Starlight Tech - 4K Turret

    Starlight Tech

    (88 reviews)

    Mike, Javad, and team are amazing. Starlight Tech will be my go-to for any networking/cabling jobs…read morein the future!! I have a new construction home and one of my first projects was networking/cabling. I wanted two Ubiquiti APs (one on each floor), several Ubiquiti PoE security cameras, and two CAT6 drops into bedrooms which the builder didn't add. Starlight Tech was able to take care of all of this and the best part was minimal holes in the drywall. There were some small holes that Mike told me about ahead of time, but they were small enough to be covered by standard wall plates. On the day of the install, Starlight Tech was here on time, worked together to make sure everything was done in a clean and neat manner, and made sure everything was fully up and running before leaving. They even came back on a second occasion because I was still waiting to order a final security camera. I've recommended Starlight Tech to my neighbors and highly recommend them for any networking or cabling job needed. They are extremely detailed and are excellent at problem solving. The price I paid was very fair for all the work they did. Thank you Mike, Javad, and the Starlight Tech team!!

    Mike and Javad exceeded my expectations. It took me less than 1 hour to realize that these two guys…read moreare the real deal. The amount of work they do in such a short period is incredible. They helped me install an entire Ubiquiti ecosystem, which included 5 POE Cameras, 1 POE Doorbell, 2 POE Doorbell Chimes, and 4 POE Access Points. It doesn't end there. They even helped me relocate my ethernet ports and power outlets to more convenient locations that are more hidden so I don't end up with dangling wires. It still doesn't end there. They completely rack-mounted everything and made everything beautiful. The Ubiquiti ecosystem is more expensive, but I didn't mind the investment, especially with two industry experts leading the way. In the future, I do not doubt that Starlight Tech will be my go-to if I require any additional networking! Additional Details: My house is a single family, 2 floors, 3326 sqft.

    LAN WAN Enterprise - IT Services In Orange County & Irvine

    LAN WAN Enterprise - IT Services In Orange County & Irvine

    (13 reviews)

    We called LAN WAN over a nightmare of software compatibility issues. They made sure all software…read moreprotocols were being satisfied, as well as rebuilt our entire domain. The very first night they came, they stayed the whole night working until the morning. We were so happy with the job they did after working overnight, we took the team out to IHOP afterwards for breakfast. Honestly, that is the same effort we get from them every time we call. The response that I get from LAN WAN is nearly instant. 99% of the time they answer my call without having to leave a message. In the rare case when I need to leave a message, the call is returned very quickly. I can say that anyone who works with LAN WAN Enterprise is guaranteed an unbelievably quick response.

    I had a frustrating experience involving a company vehicle at the Super King market parking lot in…read morePasadena. The driver parked extremely close to my car on the driver's side, so close that I couldn't open my door at all and had to climb in through the passenger side. The vehicle appeared to be a company car clearly marked with the business name. Situations like this show a lack of basic courtesy and awareness, especially in a crowded public parking lot where space and safety matter. I don't know if this reflects the company's general standards, but I hope they remind their drivers to park responsibly and be mindful of others. No one should have to crawl into their own car because a company vehicle is parked carelessly.

    T-Mobile - mobilephones - Updated June 2026

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