I just popped in to your store to get a new phone for my husband and I had an amazing experience! The associate who helped us, Ms. Kaitlyn Chacon, was not only polite, patient, and kind, but was also incredibly knowledgeable. She knows (1) The ins and outs of every product, and was able to make recommendations, with rationales for them, for me and my husband based on our typical usage and device preferences; and (2) how to navigate T-Mobile own systems and procedures to help us get exactly what we want when we want it. Kudos to Ms. Keitlyn! Best Regards, Annie read more

I think I've had one of the best experiences here. Customer service was great . Especially during this COVID time, i appreciated the sales women keeping her distance and cleaning the iPad before hand. She was very respectful and very enjoyable to talk to. She took into all my consideration when recommending a phone for me. I was a bit hesitant on coming to a store to purchase a phone but all precautions were kept and I was happy! Thank you!! read more

Just ask for Kristina (Kiki) , she is amazing answering all your questions very nicely and you can tell that she has knowledge about all the plans with T-Mobile. She is so nice and friendly . And the most honest person we have ever seen in that store. Thank you Kiki for your advice read more

I don't understand how these reviews are negative, my first visit here was amazing. I don't think people realize that when there are only a few employees and a lot of customers, there isn't much time to greet every single person who walks through the door lol I was helped almost immediately and while I was being helped the girl who was working (I didn't catch her name) was going back and fourth between myself and other customers doing her best to assist all of us and even though I had many problems from my phone being unable to unlock to turn off find my iPhone and my watch literally about to die so i wasn't going to be able to get the verification code, she helped me every step of the way. She let me use a watch charger and helped me get the best deal available for my line and phone and even helped me get a case and screen protector for my new phone. She was helpful & very involved with making sure I left there with a new phone & had everything I needed taken care of. I absolutely recommend this store & the girl who helped me this morning with getting a new phone. Super happy with my phone & the service. I will be back. Anybody who wrote a bad review probably was met with the same attitude they entered with lol read more

Terrible customer service. Bunch of guys working there don't really care about their jobs.

I've been going to this location for years, just got recently serviced and assisted by Adriano, extremely pleasant, professional and helpful. He accommodated mine and my wife's needs with professionalism and actually cared. We switched over my wife's line from a pre-paid to add it to my mother's plan. Highly recommend, look for Adriano if you're at this location. read more

By far the worst customer service. They couldn't get my sim card activated, still charged my credit card twice. Next day, went back to the store to ask for refund, they couldn't find my two cc transactions and told me to file a claim with my credit card company. Took me almost one month to get my money back. Will not use them. read more

T-Mobile - Mobile Phones Near Me - La Crescenta, California

I would give this place a zero walked in to get a new line and phone and the girl acted liked she didn't want to work or do any to get me a new line went to a different T-Mobile and they set me up employees are supposed to help customers not act like they don't care about the customers read more

They updated my phones. I wanted to change my plan but they don't give their best plans to current customers, which includes sprint. Sprint sucks and T mobile owns sprint now too so T mobile sucks too I guess. They also couldn't give me a discount in store so I have to go online and do it myself. That seems unreasonable that their employees call customer service for my and still can't get anything done. Since going into the store I think I would rather just go to Verizon. read more

I when in to buy a new iPhone to replace my iPhone 6, which is outdated to say the least. I spoke a day earlier, to make sure they have plenty of iPhone 13's available. The sales manager who was helping us, told me he had blue, black, or pink iPhone 13's. I said I'll take blue or black, just not pink, because it's not really a guys color, right? So after waiting approximately 10 minutes for them to get it out of the safe, he comes out of the room and tells me he only has pink. That really frustrated me, after I thought for sure I was getting it in black or blue, and that it wouldn't be a problem. He got my hopes up, and then crushed it. He then told me, the other peoples next to me, got the last blue one. The people I noticed, who couldn't make up their mind on what color or phone they want. I saw they brought several phones for them to look at. All this got in my head, and pissed me off. I let the sales manager who was working on it know about it, and he got angry with me. So angry, that he let another salesperson take over, without even saying anything about it. He treated me unprofessional, and was in all honesty, a lazy salesperson to begin with. He could have easily prevented me from being upset, if he would have done his job properly, and the more I thought about it afterward, the more I realized what he could have done, despite me turning into a jerk temporarily. Like he could have told me I'm not sure what colors are available until I open the safe, but we the colors come in blue, black, or (light) pink. Of course I could have waited several days to get a color besides pink, but I didn't want to wait. I wanted the phone that day, like I think most of us would, because that's the whole reason I went over there with my wife. Anyway, getting back to the sales manager, he was never apologetic or try to soften the blow. Also he was never helpful or informative to me. I don't know much about the new iPhones, and he never explained anything about it. Neither did his other salesperson. He could have not only explained to me about the iPhone 13, but he could have explained the iPhone 13 Pro, and the difference. I might have even bought it for $100 more, but he never tried to sell me it. He just told me the price when I asked. Mind you I'm going from an iPhone 6 to an iPhone 13, which is a big difference, and it has a lot of new features and changes. They never were intuitive to pick up on that. The other big thing they should have done, is tell me the pink color isn't really a strong pink. After I really took a good look at it, when I got home, you can barely tell it's pink. It's a very light pink, almost a white pink. Also I know I'm going to put a case cover on it, so the color won't really matter much. If I were a T-mobile salesperson I would have emphasized this, and would have made the customer such as myself, at ease. These guys don't know how to do their job well, and that's why this problem escalated. Btw, I apologized more than once to the salesperson who took over, but he wasn't having it. He just barely did the requirements of his job. I had to ask all the questions about the phone, and he helped, only when I asked. I'm like "Is there anything I need to know about this new phone compared to mine" and he's like not really. Really? Yes, there's quite a lot to know about. So if you already know about iPhone 13's, and they have your phone and color, then it should be a breeze for you. If you want full customer service, and pleasant customer service, with a lot of information, I suggest you go elsewhere. read more

They are very slow and unorganized....been sitting here 30 minutes and still haven't talked to anyone...when I got here one salesman said I'll be right with you, he went in the back and never returned. read more

Rude/bad customer service. When we came in, we had to wait a good 15-20 minutes for one of the workers to acknowledge us (and they only did b/c we asked how long the wait was, but not one of them even greeted us). Then after awhile, we went up to one of the reps since he wasn't helping a customer anymore, but he gave us attitude as he was talking; his responses were short, his tone of voice was very rude, and his carelessness to help us out was blatant. We didn't expect exceptional customer service coming in, but the least he/they could have done is be courteous to us. It seemed like they were all trying to avoid eye contact to avoid working. Either they get underpaid and could care less for their jobs or they are straight out just rude people working for T-Mobile. read more

Very rude workers, understaffed, takes forever, if you go here be prepared to sit there for 15-20 minutes till someone acknowledge you. To top it off they sold me a broken phone and pretty much said nothing they can do about it go to another store. read more

Great experience at this T-Mobile location. Jennifer was very helpful and answered any question we could throw at her. She helped out my entire family with 6 lines and getting setup with new iPhones. Explained all the perks of T-Mobile and was extremely friendly. I appreciate all her help with the iPhone trade in promotional process as well. read more

Went in today to get some information about upgrading to a new phone. The guy that helped me out was Van. He told me exactly how much it would be out the door and exactly what my phone plan would be a month. He set me up and made my experience wonderful. There were no surprise charges and everything was in my budget. He even showed my the syncUP drive device and it's honestly one of the best gadgets plus I get it for 2$ a month!! Like wow! I cannot give Van a better review he stayed an hour after his shift to help me out (I only know because another employee said that he was leaving soon.) If you're going to this location make sure you talk to him. Lovely guy and even helped me set up the new phone and installed the device into my car. 5 stars and will defiantly come back if I ever need assistance. read more

I just switched over from AT&T recently and I have 5 lines. T-mobile has good prices but the employees at this location are so dishonest. I helped my mom purchase a new phone on an installment plan and the employee lied to me about the charges. When I got home I realized there was an upgrade support charge. What the hell? I thought T-mobile didn't have any BS fees or charges. I didn't get the guys name and it doesn't say it on the paperwork. He was a young Armenian guy. If you're going to stick me with a ridiculous fee at least be honest about it. So I contacted T-mobile and they said the fee was for helping me finance the phone and that I could've avoided the fee if I ordered the phone online. Typical cell phone company. If this keeps up I'm going to Verizon since they have unlimited plans again. read more

This location is very clean and friendly professional and very helpful , Jennifer was outstanding in helping us understand how to use the phone and very patient when transferring all the data from the old phone to the new phone she also explained to us how to use it thank you for an outstanding job PB read more

Each time I've visited here I've gotten great customer service. I dropped and broke my phone so visited to "play" with phones in order to choose a new one. David and Juan were so kind and entertained my curious toddler while I shopped! Good Job guys! read more

T-Mobile - Entertaining a toddler while I searched for a phone! - Mobile Phones Near Me - La Crescenta, California

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Great experiemce and excellent customer service. Everyone is helpful with good attitude.

I had an amazing experience at this T-mobile location and it is important that I communicate how capable the individuals at this store are. I worked with a woman named Caitlyn and she handled all of my issues in one sitting in a way that made sense to me and did not waste my time. I was coming in to get a new phone, transfer my old phone to my mom, and trade in my mom's old phone. She handled everything seamlessly and made it so easy for us. My mom is not good with phones and so she prepared my mom on how to handle the phone after she leaves the store. It was very kind and she was a very patient and knowledgeablbe person who deserves to be recognized for making my life easier. I've eben with AT&T and Verizon in the past and this has been my best experience with a carrier by far. read more

Got the full pull lip service from everyone there. The cancel a line is not covered. I had to pay 500 dollars out of pocket and now Im waiting 8 weeks to get 300 of it back. I was told I would receive unlimited 4G LTE for one calendar year upon using my referral program recommendation also no true. This store although corporate is subpar to the DMV service wise, I was told straight LIES about the cancel a line, and even more lies when I was signed up for a 25 dollar gift card under the guise it was the paperwork for unlimited 4GLTE, The exact line used was " just send all your paperwork to this address and everything will be alright". The usual cell phone scam headquarters has become corporate. read more

Rosemary was a great help solving my text message problem within less than 5 minutes. I highly recommend this location and its employees for any phone issues. Thank you guys!! read more

Glad I can deal with T-Mobile over the phone. Apparently they don't believe in customer service. As a retail manager myself I was amazed at the lack of time and dedication given to my most recent visit to the store. My phone has been malfunctioning, and was wondering what I was to do. I went in, and was recited a text book copy of "Oh you have insurance, pay $130, or buy a new phone, and here is a panphlet explaining it, now leave me alone so i can go have a smoke". No intrest in my issue, not a single offer to see what could have been done on their end. The guy just wanted me gone. Might I add there was no one else in the store at the time, so I was not even holding up a line. Had one of my employees acted in such a maner they might have enjoyed a written warning, but considering this seems to be the service I get at most T-Mobile stores, I take it they really don't care about us customers. Update: Just called their customer service line. New phone is in the mail (totally free of charge, as it should have been according to their policy), and on it's way. Don't bother walking into a store for anything, their phone support blows the stores away! read more

Update! Respectful. Organized. Professional. I thought I would never come back to this store, but I had to on 2 separate occasions out of convenience. I was truly pleasantly surprised! The staff is friendly and competent, I did not have to wait forever to be serviced, and I appreciated the service! The store Manger Luis has honestly made this location better and I extremely appreciate my service rep, Kevin , for being so knowledgeable, fun, and professional with me. Old review.... POOR Customer Service. VERY Unhelpful. WASTE of time. I usually go to the TMOBILE in Glendale on Brand. I made a mistake coming here to have my screen protector put on. The rep was unable to complete the task, blamed to the screen protector, and never apologized /said anything to me about it. read more

Stay away from this store!!! Jacob has no skills in customer service. While I've been happy with the cellular service T-mobile offers, the horrible experience I had at this store makes me reconsider staying a customer. Please train your employees to be kinder and more respectful to your customers. read more

Not sure why this store has so many terrible reviews. After switching to T-Mobile, it was still a bit spotty at my house so I came in for a signal booster. I got one quickly with no hassle and the employee who was helping me was professional and helpful. Unfortunately, the signal booster didn't really help so I came back to exchange it for the wireless router that T-Mobile offers. Due to T-Mobile's antiquated system, the return wasn't going to be process instantly so I had to wait 'til the next day to get the router. Once again, the employee who was helping me was incredibly professional in explaining that to me. The third visit, once again, the employees who were helping me were quick, professional, and made sure I didn't have any questions before I left. I thought this store was great. Sure, the employees probably don't want to be your best friend but I don't want them to be mine either. Honestly, just overhearing some customers and reading some reviews, it seems like people walk in uneducated on how the plans work and they have incredibly high expectations. Consequently, when they don't get their way, they get extremely frustrated and angry. read more

Apparently I should have read some of the other reviews before I shopped here. Lots of other 1 Star reviews - I should have known... I took my brother in because we have a tablet on a monthly plan, which comes to about $10. He needed one and said Verizon was going to charge him $25. So adding him to my plan made sense, right? Well, when we got to the store, Marc "helped" us. He quickly grabbed the tablet my brother wanted and rang the sale up. Before we completed the sale, I started doing some math and figured that buying the device outright would be a better option and asked to cancel the sale. Marc said it was too late, even though I hadn't signed paperwork, and because we had paid the sales tax on the device, the $75 restocking fee would now apply. EVEN THOUGH WE HADN'T LEFT THE STORE YET. OR OPENED THE BOX. Needless to say, we left with the device. I called T-Mobile to see if this was protocol, turns out, restocking fees only apply if the device is used. Marc just wanted his commission. Went back the next day for the return, Marc was there, with a smart-alec remark about the return, not apologetic. The Store Manager, Ricky, couldn't be bothered to come out and process the return, either. A bunch of people have slammed this store for TERRIBLE customer service. Save yourself the time and just order online. These guys here, especially Marc, are a joke and need some lessons in professionalism and customer service. read more

Super disappointed in the service and lack of attention here. Someone or something spoofed my number and I received over 200 calls. After having to call tech support twice and then again from the store. The girl that was helping us switched out the sim card and then disappeared. No one else seemed to care if my issue was getting resolved. Didn't even look up, check in. A fellow customer was nicer than anyone on the staff there. Your company is campaigning right now that T-Mobile customers are the happiest. RESPECTFULLY DISAGREE! Wow. I'm only giving 2 stars instead of one because there was no fuss about putting in a new sim card. read more

My review is of Jacob. He was willing & able to think out of the box in regard to my hand held device. On top of that he shared some simple tips with me. read more

This store is under new management. My customer service experience was quick and easy; no hassles or issues here. I was really surprised after reading the reviews on this location and I think that the old manager had a lot to do with the problems. The manager who helped me was Irma; she was very nice and answered all of my questions. I would definitely come back to this location. read more

Avoid this place... they are slow to assist, and incompetent when they finally do. Within the last 40 days, my iPhone 6, which has functioned fine the last 3 years, now has "No Service" over 80% of the time. I would take it to this store and some clerk would pull-out and reinsert or replace the SIMM card and it would work for a day, then return to the no service mode. Finally, on my fourth trip to this store that clerk put in yet another new SIMM card, and this time he could not get the phone to connect to the T-Mobile network .... that is when He said, the iPhone had either a hardware or software issue. A wasted trip to Apple confirmed the phone worked fine. Frustrated, and tired of being without cell service, I gave this T-Mobile store one last try to make it right, but they did nothing to resolve the problem. On my way home, I stopped at a Metro PCS store, and in a conversation with the young clerk, she asked if anyone from T-Mobile had ever reset the service. She made a quick call to T-Mobile and asked them to reset my service and three minutes later, the problem was resolved and stayed resolved. A month's frustration, five separate trips to this T-Mobile store, and all it took to remedy this was to make a simple 2 minute call to the mothership! Had I not left that store when I did, they almost sold me a new iphone 8, which most certainly would have the exact same issue..... This T-Mobile location will give you inaccurate information and then try to up-sell you their goods and services! For the most part, they are deceitful and incompetent (I'd like to think they were just incompetent, but that's simply not the case...... I definitely will not be going back there again! T-Mobile came very close to loosening me as a customer because of this stores business practices. Do yourself a favor, read some of the other reviews and find a different T-Mobile location... I wish I had before I purchase anything from here! read more

My phone is acting a little crazy, my daughter and I share the same band and she is in New Hampshire both ways it goes straight to voice mail. Okay so today go to my local T-Mobile store in La Crescenta a young lady named Wendy helped me. Wendy was terrific she tried to trouble shoot it even changed out the sim card at no cost. Without having any luck she called tech support and worked on the phone with them for a long time. Wendy exceeded my customer service expectations more than 5 star. Polite, patient and very helpful. Great job Wendy hopefully you will stay for awhile you made my visit very positive. read more

My husband and I had a very successful experience upgrading to pro 12 and pro 12 max iPhones. Excellent service provided by Jennifer Ko who really knew everything about the iPhones and accessories. She was exceptional in all aspects of buying a new iPhone from a different carrier than we had previously!! A+ grade for helping us seniors who are still learning the intricacies of the Apple IPhone. Selene the manager was also outstanding in initially helping us out! Definitely ask for Jennifer. She was that great!! read more

Average customer service, but I get an attitude kind of vibe when I go in the store. They actually acknowledge you, but then they say they can't help you because they don't have WIFI. Instead of helping me call customer service, they let me know I can call them. IPHONE USERS: IF YOU NEED HELP WITH YOUR IPHONE DON'T WASTE YOUR TIME HERE. GO TO THE APPLE STORE OR MAKE AN APPOINTMENT THERE. THEY DON'T KNOW SHIT ABOUT IPHONES. The other T-Mobile store in Glendale is 1000x better I'd give them a 5. GO TO GLENDALE IF YOU CAN. They actually help with my issues and can install a screen protector on my phone and the ones in La Crescenta don't even want to deal with it. Only reason I gave a 2 instead of a 1 is because one of the associates that "helped me out" asked if I needed anything else after we were done. Still, don't go to this T-Mobile store. Go to Glendale and talk to Alex the associate because he's amazing. read more

In several visits to this location, the staff have been friendly and competent. Today, I went in to add a new phone to my account. Richard was courteous, personable, and efficient. I was in and out in no time. I'm very thankful for a successful and speedy visit. read more

This is by far the worst T-Mobile I visited. Upon coming into the store, all the associates were busy. ( Understandable ) However, there wasn't any sign in sheet or an assigned associate to ensure that customers are being attended to in order. I walked around looking at the cellphones and then took a seat waiting for the next available associate.After thirty minutes of waiting, I had enough. Associates helped customers that came after me first. Very disorganized! Do yourself a favor and visit another T Mobile location. read more

It was a pleasure to work with Alex A. He made the process so easy. He explained everything in details. I would highly recommend him. Not only he knows his work he is very nice and pleasant. Thank you!!!! read more

they suck!! lack of customer service and politeness! the store manager was the worst! After a few phone calls with customer service I was directed to the store to have someone take care of the battery of my phone! because it was draining so fast and I didn't have that impression that I'm utilizing a wireless device!!! Not only she (Irma) had a horrible attitude, but all she did was either trying to sell me a new phone or force me use the insurance by paying $150 deductible. Next thing she tells me is that the battery of my phone is not in the stock, no T Mobil store is providing it either, so I should WAIT! really??? People! forget about T-Mobil! read more

Wow... My experience at this store was not pleasant, I don't know haw to describe this... I recently got my BRAND NEW unlocked phone that only took micro sim card, so i had to stop by the store to get one. When I got in, the store was rather busy so i didn't mind waiting. Than my turn came. I handed my new phone to him and he decides to put the new sim card for me. the problem was my phone does not have a back cover. It has a special slot to put in the sim. The Employee, without inspecting the phone decided to crack open the back with his all might! Yikes!! I stopped him but it was too late my new phone now has a little gap and the back is some what wobbly. Now granted, it purely cosmetic and the phone works fine but it's a bit sad to see that happen. Soooo, DON'T EVER BRING your UNLOCKED PHONE to this store. They don't handle your new gadget with care! I am never coming back to the store ever! read more

Be careful! You come in thinking you are going to pay one price for a phone and they charge you the full price. There is a reason they have been sued for overcharging. They add charges to your phone bill without telling you. I went to save a few bucks and end up about the same price I was paying before. read more