I had an amazing experience with Geeks and Wireless in Lorton. I brought in my iMac thinking I was…read morefacing a major hardware issue. Based on what I described over the phone, I was prepared to spend at least $300, including a diagnostic fee. After taking a look, the technician told me all I needed was a simple macOS reinstallation -- a fraction of the cost. I even told him he could have easily overcharged me, and he replied, "We don't do that here." That honesty alone earned my trust. It gets better. After dropping off my iMac, I was on my way to Best Buy to buy a brand‑new MacBook just so I could keep studying. Before I left, he offered me a 2017 MacBook Air in great condition with a brand‑new battery for an incredible price. I walked out feeling relieved, taken care of, and genuinely impressed. This place is honest, fair, and truly looks out for its customers. Highly recommend!

Looked for a place I could trust and that knew what they were doing. Found the right stop at Geeks…read moreand Wireless in Lorton, Virginia. I plan to be a long-term customer.

The sales people are pleasant but very limited. I had to go several times to get new phones…read more Communication skills are very poor and they consistently blame it on the system. When my contract is over I will leave Verizon. The retail contractor Russell's does a poor job retaining and training employees. The current employees at the store are pleasant but will lie or make things up about everything. Wait times can be extremely long.

This issue requires corporate and compliance review. I visited this Verizon third-party store to…read moreactivate one iPhone line and one iPad line. After I left the store, I later discovered that multiple additional phone lines were added to my account without my authorization by an employee named Wali Tahir. I was never shown or asked to review any documents, and later found paperwork on my account containing a signature that is not mine. I did not consent to these activations, and they appear to have been completed after my visit ended. I escalated the issue and spoke with the regional director, who suggested the unauthorized lines and forged signature may have been caused by "computer errors." That explanation is unacceptable given the seriousness of what occurred. Verizon corporate reviewed the matter, voided the unauthorized lines, corrected my plan, waived activation fees, and issued credits, confirming the issue was valid. I also filed a police report for fraud and forged signature. This represents a serious breach of trust and should be reviewed at a corporate and compliance level. Customers should carefully review their accounts immediately after any visit to this location.

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

I've been going to this shop for years. Alex and Cesar are very knowledgeable about what they do…read moreand will help you with any issues you may have with your phone. I've had my share of broken phones and let me tell you guys that they are the best in the area. It doesn't take long to get phones fixed and they're honest with pricing and costs unlike other businesses I've contacted. They communicate with you throughout the entire time and are generally fast to getting you back on your phone.

Called here early afternoon and they were able to provide me with a price over the phone and then…read moretake my phone in right away. Changed BOTH screens within a couple hours. Great prices. I have already recommended this to two of my friends and will continue to do so! Super friendly. COVID cautious.

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

I stopped in here on 4-17-2021 thinking that I would be able to get a longer cord for my cell…read morephone. I talked with the salesperson about my needs even demonstrating what I wanted. I had my phone with me too. Unfortunately, the store wouldn't let me test the plug in before purchase. I guess that wasn't the end of the world but you will see later why it didn't work out as planned. So, after I am assured that the longer cord would work on my phone, I agree to the purchase. When it came time to pay, the salesperson asked me for "photo identification." For a minute there I thought I was just buying a phone cord and NOT trying to vote in a Presidential election. When I tried to make that point with the salesperson it registered a complete zero. I was informed that "this was store policy." Ridiculous!! That cord is only going to last less than four years and you are asking me for identification? So after my civics lesson failed, I completed the transaction. I leave the store and immediately try the cord before leaving. Guess what?! It didn't work. Back to the store for my refund. If the salesperson had listened to me instead of trying to tell me something that they didn't know we both could have avoided the interactions. I'm still without a longer cord, but I'm managing.

From the owner: We specialize in customer service and with that in mind we provide a wide range of services such as…read morePhone repair, Technical services & we also sell top quality unlocked phones at reasonable prices!

Ashton was awesome. We've been dealing with account issues that phone customer service could not…read morehelp us with. Ashton was able to take care of everything and more! overall good experience.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

Axel was incredibly helpful getting all my data transferred to my new Samsung! I know it's supposed…read moreto be easy...but several times things needed to be deleted in order for the data transfer to work. There were many steps. I was very pleased. Highly recommend! Diane S.

Save yourself and go to a different location, or maybe save yourself the trouble and opt for an…read morealternative phone company. This was not my first time with a less than average experience at this location- feel all they care about is commission and making a pretty buck. As soon as Vaughn found out he wasn't going to be selling anything and we were trading in a phone (we imitated a process for upgrade at a location closer to us but were told we needed to go to a corporate location to trade it in), his demeanor was less than welcoming, he was muttering so we could barely hear what he was saying, and he was just haphazardly throwing things around. There was an admin issue and he said he couldn't help us- I asked very kindly, since it was an error on T-Mobile's part could he fix it and then help us so we could complete the transaction. He said there was nothing he can do, and made me call customer service. Customer service said that they could fit it in store so we could finish it, but Vaughn refused so I asked for the manager. After a bit of waiting, Brandy (the manager) came out with no intention to help- just straight off the bat- "this ain't our fault so you should go back to the other location" despite the simple fix that customer service recommended them and then threatened us with a restocking fee of some sort-for what, I have no idea. No wonder Vaughn behaved the way he did, his boss isn't any better. If you do decide to go into this location, good luck! Hope you don't have the same experience as me.