I have lived here for 18 years and in the past have always enjoyed going out here, but tonight's service was by far the worst experience I have ever had eating out. We had ordered a fondue special for two, there was eight of us. And the vegetables they provided on a plate were two broccoli, two cauliflower, about six thinly sliced carrots and about six nugget sized small potatoes. All was cold and was as though they just pulled it out of a fridge. It was terrible. This was an amount of food provided for four people our waitress said. We were pretty shocked as you couldn't even have a broccoli per person. She was offended with our questioning. But it was all for due reason. How could you not ask, "how many is this meant to serve?"
We ordered more vegetables and she returned stating, "would you like more bread, it's free." It was a rather condescending comment that a server with proper experience in etiquette should not express. We had asked the waitress for our other bottle of wine and she rolled her eyes stating that she had served us all our wine. We all spoke up explaining what was served. She came back stating that she was mistaken with another table. At the end of our dinner, a person at our table asked for the menu as there was very little food served. She was delivered the menu. Then our server showed up with our bills. It was incredibly strange. She had not asked if we would like to order anything else, she didn't ask us if we were ready for our bill, nor did she ask us how we would like it? We all work within Whistler at Front Desk, Reservations, Restaurant, Museum, Law etc and one of the members at our table was so shocked when she just showed up with our bill that she laughed. I asked her to carry on with what she was saying and others at the table were still conversing and the waitress ignored me, and was quiet and I repeated again, "please carry on with what you were saying." She waited until everyone at the table was quiet. It was so weird.
Her name was Vendula. She was Czech Republic, we also had two people from the Czech at our table. We were a table from all over the world. Germany, Mexico, Asia and Canadian as well we all felt that the service from this woman was horrendous. I don't know if she was having a bad day? But I don't want her serving me again at Nicklaus North or anywhere else for that matter. It was by far the worst service and lack of etiquette in serving in my life.
She needs to pursue a career in another field. This one is definitely not for her.
To add, I'm not sure if she was rude from the beginning, due to the fact that there's an automatic 18% gratuity added to your bill when you're a group. So she could have cared less about how she was to treat us, her grats were coming to her. I'm rather happy that the laws are going to change and that servers will be paying their due taxes on the income they make because she sure didn't work for it.
By the way, our meal all together was around $250. Which didn't cover a veggie per person. I could have provided more food doing a fondue at home, which I will be more than happy to next time. read more