Wish I paid more attention to his name - I think it's Orlando or Armando? Either way, he was…read moreFANTASTIC. Patient, great customer service with a smile, even though I walked in and they had other jobs before me, he didn't make me feel like I interrupted his day (even though I did). It's nice to not get taken/upsold when you come in for one issue - being a woman, I'm used to getting the "girl" version on vehicle issues, never mind that I'm a certified master tech. When he went over the diagnosis, he used layman terms but once I asked a more specific question, he switched over to shop talk and didn't tell me "you may not understand how it works" (Century Ford/Dodge service advisors use that as their go-to phrase when they can't answer a technical question -- irrelevant to this review but I'm only here because I got tired of the smart ass comments there). The tl;dr version? Go see Armando/Orlando at this location, he is what service advisors are supposed to be like.

Abysmal customer service and nonexistent communication skills! In store interaction and discussion…read moreresulting from their inability to perform work requested (after two business days) ended with, "I'm not going to talk to you anymore." "Christopher" (left arm-full sleeve) then stomped off like a petulant child and entered the service bay area never to be seen or heard from again. If you enjoy disrespectful eye rolling, being continuously interrupted, and an attitude of general dismissiveness, this is your go to for tire service! If not, spend your hard earned money elsewhere! Never again....

I needed two tires replaced on my Mini Cooper. I previously called the Costco in Frederick but…read morelearned that they no longer carry my tire size. I called Mr Tire on a Thursday and within a five minute call I had an appointment set for the following Sunday at 10am. They did carry my size and told me the price of the tire and what brand of tire I could choose from. On Sunday I stopped by at 10 am. They were ready for me and asked if I'd like a couple additional options, including tire alignment and a type of warranty. I did not feel pressured at all to get any of these options. I headed out and got a call that my car was ready by 10:45. I picked up my car a couple hours later and everything was great! I looked over an itemized bill before paying for the tires. The tires were 275 with disposal fees and the service charge was around 60, so I paid a total of 350 for the new tires and service. Great deal and my car is ready to go! It was a very straightforward process with no surprises.

Zero if I could. Horrible customer service the guy at the front desk doesn't even look up and…read moreacknowledge you there and then gives you an attitude about requesting a service. This place needs brand new management and new staff hired here. This business is an embarrassment to Mount Airy.

This is an excellent car repair shop. They do a very professional, good and fast mechanic work, all…read morerepairs to my Honda Odyssey 2013 has been performed within a day and at my entire satisfaction. Matt and Jim are very nice fellows, so kind and friendly. I am very satisfied with the services provided and honestly can recommend them to other customers. Enrique Venegas Mount Airy MD.

I have been a customer for years. The guys are always honest, punctual and get it right the first…read moretime without breaking the bank and adding on superfluous little items to drive up the final bill. My two cars, my boyfriend's car and scores of my friends have used this shop without a single complaint or concern. They came highly recommended to me and have never let me down. I value our local businesses, and the owners of this shop prove it pays to support your town. I had many problems with dealerships, corporate mechanic shops and chains; never again! I'm staying with this place as long as I'm within driving distance!

I brought my 2011 Nissan Murano to Dynamic Automotive for a CV axle installation and a small brake…read morefix (a missing washer causing a tiny leak). I explained both issues in detail to the manager, who quoted me $1,299 for the CV axle job and agreed to call me if costs would exceed that. No one called. Instead, I received an invoice for $736.80 that didn't even include the CV axle work I came in for. I was charged $345 for a "diagnostic" on a problem I had already identified and explained, and a $20 washer was turned into a $307 brake hose replacement I never authorized. The work order mischaracterized what I told them -- they wrote "brakes spongy" and "axle is making noise," neither of which I said. Their own authorization form states they cannot charge for work you did not authorize. Be very careful here and get everything in writing.

I had a flat tire in a Mt. Airy shopping center. When I say flat, I mean it was down to the rim…read more I had stopped to grab a gift card for my 85-year-old mother and was heading to the Eastern Shore. My roadside assistance through my insurance told me 90-120 minutes which was ridiculous! I called Dynamic and got the price for them to come out and put the donut on which was very reasonable. They said if they could fix it, they would, but were unable to replace it as the tire supplier had just left. Brice came out and was very polite and worked quickly to get the donut tire on my car. He then looked the flat tire over and saw that it had been sliced and said they would be unable to fix it. I asked him if I paid him or called back to the shop and he said his mgr. told him if they couldn't fix the tire, there was no charge. Well, that kind of service is very rare these days. I would highly recommend Dynamic Automotive. After reading the comments here, I may start taking my car there for service.

I've had some rough experiences at other shops before discovering Spike's. I have a few older cars…read moreand Spike's has been great at keeping them safely on the road. High quality staff, honest brokers about what services will help (and which might be risky). That's a rare attribute these days. They have my family's business going forward.

The only shop my family members take their car to. The guys in the shop are always great at…read morediagnosing the problems. They are knowledgeable, Fair Priced, Friendly, and provide excellent service. The service writer Kylie is great,very personable, and does an amazing job at describing what the problem is, describing what needs to be done to fix the problem, and gives great and honest recommendations on what work should be done for preventative maintenance. 100 recommended!

Huge shoutout to Caroline and the team at York Automotive in Mount Airy -- they seriously saved my…read morebutt! I was quoted $1600 at Autostream in Clarksburg for a rear brake job + cylinders on my '06 Corolla. Caroline, my service advisor, immediately spotted that the labor charges were way off. Was also very happy with how fast it got done, considering I was lucky to be squeezed into their already booked schedule. She got me taken care of at this shop for 1/3 of the price. Honest, knowledgeable, and truly looking out for the customer. Can't recommend them enough and will continue doing business with them!

Repeat customer of York and happy to recommend them! Latest visit was a major interval service for…read moremy NB Miata. Also had a set of 2nd hand coilovers that I hoped they could get installed while working on it. Not only did Lee get to the bottom of a few elusive problems that's been bugging me for years, he also very graciously took the extra time and effort to figure out how to fit the previously modified coilovers for my car! Now it drives wonderfully with the dialed-in suspension, complete with an alignment. Lee was very patient with me in explaining issues and the communication was top notch. They continue to be one of my few trusted shops!

Had some Ohlins coilovers installed and they did a fantastic job! Since I autocross on weekends, I…read moreneeded a clean mount with access to the rear knobs for dialing them in and they mounted some remote knobs that work great.

Office/waiting area smell horrendous. I'm all for pets in the work environment but how about doing…read moresomething about the odor of urine