Staff was unfriendly. It hurt my feelings. They couldn't answer a simple question and had no humor. Thumbs down

never even want to set my eyes on this Taco Bell first of all the customer service is horribl. it took us an hour to get are food I wish I could Shay I was lying. and when I asked if my food was almost ready they got mad at me?? second I forgot my sweater and I called them and asked if they can check if my sweater is there and right away. The guy said no we don't have your sweater and I said can you check and right when I said that he hanged up so I called back in the morning and someone else picked up. and sed yes we Have your sweater in the back so when I came to pick it up, they got mad at me and told me they don't have my sweat sweater. It was the same guy. I'm pretty sure and when I got home, I called them back and they said yes we have your sweater so I went again and the same thing happened. every single worker manger should be fired on the spot I'm not even a karen I'm genuinely saying what hapoend read more

veryyyyy good. i love taco bell so much i go there most nights sometimes i go there just to see a crunchwrap on the menu: taco bell is a blessing. read more

I typically go to this Taco Bell location and it has been great every time, but my last time going there was exceptional. You could tell they put the extra effort in making their food. It was all hot and the portion sizes were on point. I never write reviews but I was very impressed with them read more

It took over a hour for our food to be done. People that walked in way after us got their food fast and we didn't even have a big order it was literally 2 burritos and 2 fry's. They weren't helpful when telling us when it will be done they just kept saying it'll be done when it's done which is not helpful when waiting there for over an hour!!! read more

I go to this Taco Bell regularly, and I always look forward to it. I usually order through the app, and when I go through the drive thru, they are very quick! The food is yummy, and I've never had a problem at this particular location. read more

I went in and placed an order on 8/27/25 it was busy but not crazy. It took 38 minutes for me to get my food. I watched 40+ people go through the drive thru. And a LOT of online orders go out. I do go to this location from time to time. But now I will go elsewhere. read more

Be very careful when ordering anything with meat, my boyfriend and i ordered here and he ended up getting food poisoning

Rude. Ordered nachos came with hardly any chips. When confronted they said they put the necessary amount. Won't return.

When i went to taco bell i ordered the party box. and the girl gave me the offer for chicken or steak, but didn't offer any ground beef. Very disappointing because she charged an extra 2.50 PER taco for the steak or chicken. When i asked for ground beef the lady kept saying i'm confused. Ridiculous upselling. She was very rude not letting me get ground beef. read more

Whatever you DO NOT go to this Taco Bell under any circumstances, even if it's the last option just go hungry and save yourself. I got the absolute worst food poisoning of my entire life from this Taco Bell 2 nights ago. I know it was the Taco Bell because it was the only thing I had eaten in almost 6 hours. I was VIOLENTLY throwing up and going to the bathroom. Maybe the potato's are fine but I'm never eating their meat EVER again!! read more

Inexpensive fast food with cold crisp veggies meets my expectations. In a world of burgers and fries I'm glad for this Bonney Lake option! read more

Pulled into the Taco Bell today to grab a quick bite. Order was the usual upsell hell, but no I if I wanted extra beef, sour cream, or jalapeños... I would ask. The issue arose at the drive through window, when the cashier refused to accept my USD $10 bill, because it wasn't in pristine condition. I simply took the bill back, telling the Taco Bell cashier to have a nice day, and drove next door to the Burger King restaurant... Who gladly accepted the bill for payment without question. I guess Taco Bell has it all figured out... Refusing payment while having to throw away the food I was trying to purchase. Interesting business model. read more

Very kind employees they always compliment my car, yet they always somehow forget my sauce... it hurts my soul not seeing a pound of Taco Bell mild sauce in my bag. Overall good vibes other than lake of sauce. read more

I tried to order some food at your Bonney Lake, WA restaurant but was told they couldn't help me and that I'd needed to order from the machine so I walked out and went to Taco Time down the street. I will never go back to any Taco Bell. Way to treat customers that go to your store. read more

The food is to die for!! It was very quick and delicious. The workers when so delightful and sweet. Perfect mood, and so clean!!

Ordered a Mexican Pizza today and some with was just off about it. I thought it was metallic tasting but my husband said he tasted something akin to soap. Threw away after a couple bites. Tried to call the location to let them know, and all I get is a user busy notification. read more

Worst experience ever the crew is incompetent..and the manager can't manage her people they gave us cold nacho fries 3 times like we wouldn't notice these are almost 4 dollars by themselves and I made them get me fresh fries the rest of the meal tasted stale and cold I swear I will never eat at this store again .. read more

So sick of this location... Every single time I order from them recently they have messed up my order. The girl at the window tonight was actually half way nice with no attitude like the others. But once again they forgot some items. And tonight getting back from a 4hr flight I am simply to tired to go back and sit in in drive through line and argue they forgot my food again... And only give me damn "free taco" coupons... I literally have an entire drawer full of them because of the constant screw ups... Disappointing for sure read more

Ordered DoorDash. The food came on time, but it was a completely wrong order. I ordered a crispy burrito and tater tots and I got five tacos and a small order of tater tots. I called taco time they didn't want to stand behind sending the DoorDash driver, the wrong food and the DoorDash driver didn't want to stand behind what he did. This has happened several times when I go to taco time, really make me not want to do business there anymore plus food was literally ice cold and hard shell tacos were soggy. read more

Rude, short and denied us service at the drive thru after we asked if the lobby was open....

This location used to be great. We have been regulars for the last 8 years. That being said, the last 4 times we have gone our order has been wrong. Also their staff is always young kids (typical of fast food) and they're really loud and borderline inappropriate. As a former quick service manager, I honestly believe that the order mishaps we've had could've been avoided if the employees were doing less horsing around and focusing more. The decline is very disappointing, to say the least. read more

I went to the drive thru and I made some unique request. Steak burrito? Asking if they can split the large slushee for my two girls. Without skipping a beat, the young man and lady working were so accommodating and didn't make it an issue at all. I was very impressed and grateful after being in the gym and dealing with two not so happy girls. It's the small things that mean a lot and I appreciate the amazing customer service provided. I will be returning to this location! read more

I understand it was really hot yesterday, we all experienced in WA! But to be able to place a mobile order at this Taco Bell(TURN MOBILE ORDERING OFF!). But you took my order and said it would be ready in less than 30 minutes for in store pick up. We get to store and there is a note that the lobby is closed due to heat and being short staffed. I was no longer able to cancel my mobile order and had already made the trek from my house. I called the store since I could not go inside and they said they had no idea when my order would be ready and I would have to pick up through drive thru which was over an hour wait to get to speaker. Ended up leaving and calling the 800# for support as store told me to. I am still waiting to hear back but I just wish they had not taken my order and wasted time. read more

Went there tonight around 7:20 pm and the drive thru cashier rushed me for my order didn't listen to a single thing I said except for the core order. I ask her to change the crunchy taco to a soft taco supreme and she just said "soft taco okay do you wanna add sour cream or extra beef?" And I said no a supreme and she still didn't listen. When I got to the window I got a soft taco with sour cream added and my order basically thrown at me. I had to get her attention just for my drink. Absolutely no care or customer service skills. Don't recommend. read more

We ordered DoorDash from this taco bell and everything was burnt! Our Crunchwrap had a weird red sauce in it, our food had dairy in it when we specifically requested to not have any. It was very disappointing cause normally Taco Bell is good but tonight it was not. There was nothing in our quesadilla it was dry dry. We also ordered chips and cheese sauce and we got no cheese sauce, we just got an empty container. NEVER ORDER FROM THIS TACO BELL ON DOORDASH!!! read more

See all

I DONT KNOW HOW THEY GET ABOVE ONE STAR. CANT DO ZERO. THEY OFFER DOUBLE MEAT. I ASSUME BASED ON MY FOOD IF YOU DONT PAY FOR THIS YOU GET HALF. I THINK I Got less actually. A little at each end is all. 19th street in Tacoma is only good one I have been too. Heading there now..some I can get what I asked for a meal! And thank you for no spoon or spork for nacho fries supreme. Wonder how you expect it to be eaten. Freaking drive thru's should turn around and slap them. read more

you guys need to clean tables and make eye contact with customers. every table in the dining area was filthy except 2. I had to clean my own table to sit down. read more

To begin with my Uber eats order was confused with another customers order and was told we couldn't receive our food. So my wife and I drove to the store and walked inside to a filthy nasty mess behind the counter with food and trash everywhere, not to mention the MASSIVE lack of customer service. 10 minutes of standing at the counter comes our order that was thrown in the counter top a little to unprofessional id say. All of our food was made wrong and I will definitely have to say we won't be back to this filthy place. read more

First review after being on Yelp for years. My order is wrong 98% of the time. What's the point of offering customizations if they are not honored? The lobby is also closed more times than not which leads to three options: 1. Check the order myself by opening and picking through every item with not-yet-washed hands -OR- 2. Deal with the fact that I just paid for an incorrect meal and paid extra for ignored customizations -OR- 3. Sit in the long line at the drive-thru again and explain my order through the speaker box; making the reason I use the mobile app irrelevant. Rated 1 star to hopefully get the attention of the manager so they can help get this Taco Bell to standards of at least getting the order right more often than not. I understand that mistakes happen, but these mistakes should not be happening so regularly. People work hard for their money that they spend at Taco Bell, the people at Taco Bell should care at least enough to read the screen and make orders correctly. read more

Eventually, we stopped going through the drive thru because our order was always incomplete and messy. When I try to look through the bag to check the order it always seems like they throw everything together and toss it inside. At least inside it's easier to address them when that happens. This last time... just a tip for management.. hair nets! There's nothing worse than looking forward to eating something and finding a long black hair in your food. read more

Every time you other on door dash they don't give you the hot sauce...is t that why you order Taco Bell definitely not the same with out it down $30 for bad service read more

Swung thru the drive-thru on our way to Buckley, ordered a Quesarito and was told they couldn't take my order for that, they could only accept orders for Quesaritos thru the App?!?!! Never had this happen before. Drove around to the parking lot (annoyed), and tried to log on to their app, but it wasn't working. So ended up having to go inside, during COVID, to talk to them about it. Since the app wasn't working, they made the Quesarito for me on the spot - so I have no idea what the point was in the first place, other than to make what should've been a 3 minute swing thru the drive-thru become a 15 minute ordeal? read more

This Taco Bell is soooo slow. The don't have cars waiting on their order pull into a parking spot. They just make everyone in line wait. They really need to have a corporate evaluation or figure it out. read more

This Taco Bell used to be good but not anymore. I have been there three times this month and each time my order has missing items or it's completely wrong. This last time they forgot my Crunchwrap Supreme, the food was cold, and the Doritos Locos Tacos were all literally smashed and soggy. It was no longer a taco. It was a soggy salad... I don't think I will be going back anytime soon. Hopefully I win the $500 for doing the review on the back of my receipt, though! read more

Took the first bite and only got shell!! Barely any meat in the taco at all! Both tacos were the same, barley anything read more

Taco Bell - Fast Food Near Me - Bonney Lake, Washington

I cannot believe this place, they have messed up my order not only once but twice, they didn't get 2 of my things right and things were wrong and missing, come here if u don't want want u want read more

EXTREMELY SLOW SERVICE. Food was fresh and hot when I finally got it but a 25- 30 minute drive through wait for a mystery meat taco is completely unacceptable. I admittedly went back a second time (a few days later) but went inside thinking maybe they just had drive through issues. There was a lobby full of people with no food. I asked a man standing near the counter how long he had been waiting he responded "15 minutes" I walked out and will likely not return. read more

If the general manager of this Taco Bell cared about profits, customer satisfaction or even the overall well being of their business they would be at the store after the lobby closes its doors to see the kind of team they actually have. You can tell by the bad attitudes and looks on all of there faces they would rather be anywhere else. Super welcoming. If they had some work ethic I wouldn't wait in line for 35 -45 minutes. I bet if they replaced what ever half brained GM that they have their drive thru line would be half of what it is in 3 months. It's crazy how employees are a reflection of their management... read more

Quick service, accurate order. Food was fresh and hot when I got home. Great job. Although a few cars in the drive through they were quick.