Have you ever thought to yourself "gee I sure wanna wait 30 minutes for 4 tacos" or maybe you thought "I want to be totally ignored while standing right at the front counter for 15 minutes". Then look no further this place is for you. Dirty floors. Slow service and the counters are dirty and gross. read more

Forgot to put my salted caramel churros in the bag... was really looking forward to those :(

Staff is rude as hell. Me and my friend came through the drive through because the inside was closed and they said we would have to go through the drive through twice because they can only do one order per car which makes absolutely no sense read more

It is Taco Bell so what do you expect? I guess hot food that tastes decent and is fast and that is exactly what I received. I'm not sure why this place has a bad rap but my experience was just fine. I ordered on line via the app and it was ready as soon as I pulled up. My only complaint was the package of chips was nothing but small pieces so one star down for that but everything else was great. read more

We came here just before 1 am, and everything was great! The food was all delicious and fresh, the staff was really friendly, and the service was quick read more

Someone told me to avoid this location. Now I see why. I placed a mobile order and walked in a few minutes later. Nobody stands near the registers any more as they take orders through kiosks. I was waiting for them to announce that my food was ready. Nope. Again, it's not like someone is at the front helping customers. After several minutes I approached the counter and had to wait for someone to acknowledge me. When they finally did, I saw the bags of my food. They had definitely been sitting there for a while. I was handed my drink order and it was almost completely wrong. Too many of one drink and none of another. Mistakes happen, no big deal. I mention that I'm missing a tea. The lady at the counter says OK, and talks to one of the other workers. A few minutes later she tries handing me a taco or something. I again say "no, I'm missing a tea". She hands me a cup and leaves. Problem is, the tea is somewhere behind the counter. Not wanting to bother with it a 3rd time, I give up and fill the cup with something else. The woman was doing her best, but why Taco Bell doesn't have a person that speaks a decent amount of English helping customers is beyond me. It was clear the language barrier was causing issues for both of us. I don't blame her at all, that's on the management not scheduling someone who could adequately help the customers. Even worse, I point this out on the taco bell app hoping they might be able to help or at least refund me for the tea I didn't receive. Nope, nothing. Most likely the last time I'll be back to this location. read more

Customer service wasn't good :( Food is ok I wish they give halal food. Guy named Terry wasn't nice read more

The food served at this Taco Bell location is a complete joke! It is almost comical how the food is served. The management at this location definitely needs to address the quality of service and food. The service and quality of food served is the complete opposite of the franchise mission statement, " We take pride in making the best Mexican-style fast food, providing fast, friendly, & accurate service." There is no accurate service, and no pride in the food they make. The taco shells are soggy, no cheese, few strands of lettuce, and meat. read more

Taco Bell - Fast Food Near Me - Hanover, Maryland

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Not sure why this Taco Bell has such bad reviews regarding service, but I had no problems with my pickup my mobile order today. There was a line, but not a long one and it was around 1:30 PM (tail end of prime lunchtime). The line moved pretty fast- I was in and out of the drive-thru line within 5 minutes of arriving. My Chalupa Cravings Box and soft drink was ready go and both sealed for safety. Each item- Cinnamon crunch, chalupa, crunch taco, and chicken burrito were good, regular taco bell quality. Let's be real, I'm not going to walk into Taco Bell with the expectation that their food is going to blow my mind. The 4-stars is for 1) good and quick service from the employees, 2) correct order, and 3) all food being up to the standard quality. read more

Taco Bell - Chalupa Craving box - Fast Food Near Me - Hanover, Maryland

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Gross. Crunchwrap was completely full of that nasty nacho cheese and nothing else. Service is questionable as with many Taco Bell locations.

Rounded up for 3.5 stars for a fast food chain. Back in college I used to go to Taco Bell all the time because it was so cheap! I went today to get the Chalupa Cravings Box and a Doritos locos taco for free when they offered it for people who signed up for a rewards account. The Chalupa Cravings Box is a great deal (even if you had to pay)! It's enough food to feed two people as it comes with a soft taco, a toasted cheddar chalupa, and a burrito. It also comes with a drink and dessert (cinnamon twists). Of course it isn't a fancy meal or a "legit" taco, but for $5 I would say it successfully fulfills a fast food taco craving. I didn't see what the hype was about regarding the doritos locos taco, but I usually prefer soft tacos anyways. We placed the order through the app and went through the drive way for pick up, and the process was quick and smooth. read more

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I think it's against this Taco Bell's religion to get an order correct. Every single time I decide to take a shortcut on dinner and swing through, they somehow miss something or give me the wrong item. I always use the app to order so it baffles me how the get it wrong. Also, do not "make it supreme" unless you reaaaaaallllly like sour cream. Like a lot. That said, whatever they do end up giving you is usually decent and the people at the window are always nice. read more

Very polite staff. Order was messed up and they gave us two in replacement. Very polite and very fast

Order is made incorrectly and quality of food items is meager more times than not. Going to try the TB in Jessup next time even though it's further. read more

I have to agree with most of the other reviewers. This location is bad. Not only does it feel "NO AC/humid" & look dirty. But the food is never hot nor warm sometimes. This is my 2nd time getting a nacho box and it's barely warm. Also i had to complain when I got it because it barely had any meat or toppings on it. I shouldn't have to do that and it should be right the first time. I told them I want it to look just like the picture. The woman took the box and starting yelling at herself in Spanish which I clearly understand because I know Spanish myself and she then adds more stuff and gives me the box back. Also the overall place needs like a power washing or something. The tables and even the drink tops holder was dirty. I almost feel i should phone in a tip to the Anne Arundel health dept "410-222-7095" on this one. read more

I think it's pathetic when you drive a tow truck and they won't let you come inside and make you wait in a long line walking the drive through and then had the nerve to ask me to step off to the side while they make my food so they can help everyone else. They couldn't have been nice and give me a discount for the "convenience" of me walking a line looking like a fool to get $60 of food. When I drove a tractor trailer over the road I've NEVER had this issue before and was always let inside other restaurants. Y'all need to grow up and realize not everyone is out to hurt you. Oh and to top it of I get 12 sauces for 19 tacos/burritos read more

Taco Bell or Taco Hell? When I lived in the area 13 years ago, I would go to Taco Bell much more frequently than I do now. If I had been smart, I would have gone before I was going to have a few drinks, and definitely if I was going to have a lot of drinks. It's cheap and easy and their beans are vegetarian- good for me, not good for the people who like lard and lots of flavor. I still have a soft spot in my heart for Taco Bell. I could be on an anti-chain kick and still be in the mood for a bean burrito without onions or sour cream, a seven layer burrito without sour cream (I think it tastes fake), or a mexican pizza with extra tomatoes and lettuce. How can you not love it? p.s. the woman who was walking around asking if everything was okay was very friendly and added a nice touch of service to a fast food place read more

Taco Bell - Fast Food Near Me - Hanover, Maryland

Do NOT go here anytime after 10... YOU WILL GET SICK. I am absolutely disgusted with the service I received recently. THEY SERVE SPOILED FOOD to avoid cooking anything at night. I placed an order at the drive thru and was informed that only select items were available to choose from. So I ordered two drinks and the rest a la cart: a burrito supreme, soft taco supreme, chicken chalupa, and chipotle ranch chicken burrito--and then a side of nacho cheese. The woman at the drive thru window rang my card, gave me my card, and immediately asked me to park at the doors. SHE DID NOT GIVE ME A RECEIPT. About three minutes later, an employee met me at my car and reluctantly handed me my food... almost as if he felt guilty for what I was about to eat. Let me tell you... all of the food was cold and super disappointing. When I bit into the burrito supreme, I immediate spit it out because the beans in the burrito supreme were SOUR! The chicken chalupa was SOGGY and the lettuce wilted as if it had been sitting two days in a refrigerator. The soft taco supreme also has spoiled/sour taste, but no where near as bad as the beans. And of course, the side of nacho cheese was separated where the water/oil was displaced from the "cheese". I'd like to note that there was also an off-white film on the top. I was so angry and disgusted that I threw away all of the food IMMEDIATELY. When I called the store the next day, I was told that without a receipt or photos, they could not do anything for me. HORRIBLE food and service. read more

Went here because I was so hungry and in the area/without much time. Out of what I ordered, the tortilla chips tasted stale and oddly had a burnt taste. They left an awful taste in my mouth and ended up in the bin. The other food had little to almost no beef, the soft tortilla shells were soggy. Mostly reviewing this as a reminder to self to not stop here in the future. read more

Ok it's been a long time and I decided to give this a try because a family member wanted the Nacho Belle Grande and again wa met with disappointment of this is a chalupa I wasted my money can't do a 0 star review read more

Taco Bell - A Chalupa??? - Fast Food Near Me - Hanover, Maryland

WhT happen to the good service here over the last 45 days?????? Jesus I don't know if I'll try it again! What was the best 2 months ago has now gotten horrible. Way to go night manager?? read more

Order 30 bucks worth of food and not one sauce packet when I requested many. Cheap asses. The food tasted like the ingredients were not fresh either. And that too without sauce. read more

It seems like no matter what time of the day it is that this location has a line around the building. The kids really like taco bell, but I'm not big on the waits so we typically skip going here. The few times we have gone it was decent, though they did mess up out order a bit the last time. It's taco bell, your not going to be blown away regardless. So with this location it's more about he wait, and whether you mind or not. read more

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Have been this place like 6-8 years. The good great. We just drop here right after we came back fro the beach. Only drive thur open since covid 19 is still around. But I miss those time when my childhood when is so cheap. ( $0.89) read more

Seriously this is the worst Taco Bell I have ever been too. The workers are lazy as fuck. If you want a good Taco Bell go to the one in Elkridge MD or Columbia. Went through the drive and it was not even crowded one bit and received my food. Did not get but one thing that I ordered. I ordered 3 taco meal and a the toasted cheesy chalupa got the cheesy chalupa and one taco and one burrito. I paid $13.87 for this shit. Like seriously I will be doing everything in my power to bring awareness to this horrible Taco Bell. This is not my first rodeo with this place but this is 100% my last time. read more

Never had issues with Taco Bell before moving to the east coast.. now they say.. if I do more than 2 packets of sauce per item.. I'm ruining everyone else's experience? That was from a manager. Coming from the Taco Bells here that run out of mild sauce about 3 days a week. I stopped coming to this specific Taco Bell because of the manager and I talked with the owner, yet as you can see from the picture attached, they can't even fix their app, let alone their staff. read more

Taco Bell - Fast Food Near Me - Hanover, Maryland

I ordered 2 Mexican pizzas TO-GO. Upon getting home and biting into the first, I noted the pizza was stale and had a bitter after taste. Since this was my only dinner for the night, I drove back to the store. The Manager, Briana refused to acknowledge the pizza was stale. I asked for a refund and was told that was not possible. After much deliberation, I was told I could reorder a replacement item. I asked for 2 Crunchwrap Supreme, when I got home I noted was given 2 hard shell tacos instead. When I called the store after my second trip, I was told Briana was "busy" and the employee hung up on me. I not only did not get dinner, I was also spoken to very rudely during the whole encounter. Additionally, there was no apology or acknowledgement of error. Do NOT go to this Taco Bell location. The food is old and stale and the customer service is abominal. read more

The food is decent but that says nothing about the lack of professionalism and courtesy that is evident each and every time I come to this location. Every 2nd or 3rd time I order something from this location the order is lost in translation or they blatantly disregard my instructions. At this point, the only reason I'm coming to this establishment is because it's only 10 minutes from my work. Get it together g UPDATE: So I've continued my unfortunate association with this restaurant for the last couple months and though I thought it was nigh impossible but their service has decreased even more. I've been here a half dozen times in the last month and across the board the service has been garbage, the food lackluster and that's only if they get my order right , even after repeating my order in the drive thru. At this point , it's better to make a further drive than deal with this place. I'm done eating here and I would encourage everyone to do the same; I will definitely be telling all my fellow service members the convenience isn't worth the hassle. read more

Walk-in and got order Togo. The front cashier was nice and took my order. While waiting I noticed a lady making the food talking on her cell phone and making food for orders. She got off of her phone call and walked in the office and put her phone up. She had the same gloves on the entire time. Not only was that nasty, but she also paid more attention to the phone call than the order she was making. She made our food wrong. I'm guessing she is a manager because she had on a dark blue dress shirt on that no other employees had on read more

Worst Taco Bell we have ever visited. Crunchy tacos were all stuck to the wrappers and little to no ingredients inside the shells. Soft tacos tasted stale. Waste of time and money! read more

My boyfriend and I and our two best friends are committed Taco Bell eaters. We've come to accept that ordering at Taco Bell can be hit-or-miss, especially when it comes to customized orders of any sort. We just moved from Baltimore City, where at every Taco Bell location, 75% of the time, *something* was missing or wrong from our order once we brought it home. Here, this rarely happens! They gave me the wrong order the other day but when I went back to get it fixed, they were kind enough to throw in a dessert to compensate, without me asking. I find the customer service here to be above average! Whenever I pull up to the drive-thru I'm typically welcomed with a very friendly greeting. They always ask if I want sauce at the window. Perhaps my standards were set low, but this Taco Bell is a great step up from what we were used to! read more

If I could give this place a negative 10 I would. How are you going to mess up an order not just once, not just twice, but three times. The people that work here DO NOT listen to you when your order it. Don't go here. Please don't eat here read more

No Mexican pizzas, several restaurants don't say you're rolling them out if you aren't intending to

Don't go here! Went here today to get a Mexican pizza for lunch and ended up getting food poisoning! The tortilla on the Mexican pizza tasted nasty so I should have known what was coming. Never again! read more

The food was booty butt nasty and the sweet tea was booty butt nasty and the worker was rude and charged us for 2 of the same thing instead of fixing it read more

I've been to this location dozens of times over the years and it's only gotten worse as time goes on. Today, I went through the drive through and at the speaker, I ordered 2 Crunchy Taco Supreme Party Packs. It was repeated back for accuracy and I was then asked what kind of sauces I wanted. I told them fire and asked if they could add extra because that's a lot of tacos. The young lady said sure. When I pull up to the window, I pay and I'm asked to pull around to the front to wait for my food. No problem. It's lunch time and I completely understand. Before pulling away, however, I asked them to make sure they put the sauces in the boxes before they bring it out to me. The young lady says, "sure." I wait about 10 minutes and the food comes out. I look through both boxes and there's no sauce. This happens every single time I go there which is why I ask them to MAKE SURE THE SAUCES ARE IN THE BOX. Apparently, that's too difficult. But it's a mistake and more of an inconvenience than an issue. I go inside, get my sauces and leave to go home. When I get home, I open one of the boxes and they aren't supremes. I check my receipt and it says I was charged for supremes. The difference is VERY different so this isn't acceptable. I open the other box to see if they are right and not only are they not supremes, they also only put 9 tacos in the box instead of 12. So not only did I pay $20 more for regular tacos but they also shorted me 3. I call the stores number and speak to who I assume is a manager. I explain the situation and say, "if you can just refund me the difference, I'll accept the mistake and just eat what I was given." I'm told, "You have to bring them back to the store in order to get a refund at all because it's our policy." So I say, "So I'm given the wrong food and then if I want a refund, at all, I have to waste gas money to come back to your store 10 minutes away?" She said yes because it's policy. So I tell them, "Ok. I'm on the way." I get to the store with both boxes and I'm asked if I want a fresh order. I said no and asked for a full refund. The person whom I'm assuming was the manager was courteous and I'll give her credit for that. What I don't appreciate is wasting my time and money. So now I have no food and I'm out gas money during a time where gas is ridiculously expensive. I will not be going back to this location anymore. They're consistently inaccurate and never give sauces. The tacos are also 1/3 full, including all of the filling. The first taco I looked at had literally 4 pieces of lettuce in it. I'll take my business elsewhere. read more

For one chicken quesadilla I waited 20 mins in drive thru. This place is always slow and unprofessional. Every now and then they'll miss up my order. The only reason this place has business is because it's the only place close to base. read more

Took the 'fast' out of fast food. Horrible service. No one in restaurant and 3 item order too well over 8 mins.

This location wasn't the cleanest place but the employees were friendly and efficient. I love not having to explain why I want regular sauce on a tostada and not the hot chipotle sauce. Bonus points on the warm fuzzies and politeness. read more

The worker here just gave me a military discount! I didn't even tell him, he saw it on my card. Awesome :D The food is well, it's taco bell. The bathrooms are smelly and gross. They barely wipe the tables with the dirty rag they use. BUT at least they are nice. Right? read more