This is one of the best Taco Bell locations on the island. Although there have been a few occasions where we have had issues with our order, the staff here are always friendly and almost always get our order right. The latter is of particular importance considering the swaps and modifications we make to our order. I also appreciate that this business offers a number of vegetarian options and makes it easy to make any item vegetarian. Great location, great staff. Thank you for doing what you do at such a stressful time. read more

Yikes. 9pm on a Tuesday waiting 40 minutes for food. The drive thru line wasn't moving so I parked. All the cashiers were preparing food so I order on the tablet, no big deal. But 40 minutes after I use the tablet to order I'm still waiting? No complaints for the employees but managements gotta do something about staffing cause this was bad. read more

We had an online order. Burrito supreme we ordered was missing and the grilled burrito tortilla was grilled too long which made it hard to chew. The rest of the order was okay. The girl at the window was friendly. read more

So I left my house at 9:08pm....got to Taco Bell at 9:10pm sat in a long line in the drive thru....at 9:23 I got to the speaker to give my name since I placed an on-line order and waited for "hi can I help you" or "order when you're ready" But what do I get??! "ORDER"....my initial response was "what?" and he said it again.. "ORDER"....and I was like "wow that's what you say?" Then he goes "you can go ahead and order". So I gave my name since I placed and paid for my order on-line all the while thinking "WTH?" I worked customer service for years and I'm pretty sure this is not how this is supposed to be done....especially when the line was really long (I was in line for over 10 minutes). Perhaps "thanks for waiting order when you're ready " or something along those lines. Love Taco Bell....hate the service in Kaneohe. They spent all this money renovating and the service SUCKS.....so sad. read more

Easily one of the best Taco Bell experiences I've had in my life. Went to Kualoa Ranch beforehand and stopped at this Taco Bell on our way back to Waikiki beach. I highly recommend ordering it thru the drive through and parking at the parking lot with the Firestone for the best experience. Was super quick and freshly made. Don't understand why the reviews are so low. Top tier Taco Bell location read more

Manager Elton closes the line at least 20 minutes before the actual closing time. Has happened often. Their "excuse" is they are short-staffed. But this is the same excuse they consistently use. So, it seems they can schedule more people more consistently. How ridiculous!!! Also, when you say you close at a set time, you should close at that time and then keep staff working later. Do banks close 30 minutes prior to their closing times? How about Post Offices? If you want to close at 9:30, you should post 9:30! Otherwise keep your doors AND lines open until 10PM!!! You make people have to go out of their way to go somewhere else! read more

food... I would not know been sitting in drive through for 30min service also i do not know it's been 35 min ambiance was amazing I'm sitting my car the music awesome 45 min wait is crazy for fast food read more

Service was average for drive through- 30mins to get through it from time of ordering to getting items. Food was delicious . Pretty average wait time for fast food so can't be angry. Hope people will learn to be more patient and kinder to Taco Bell employees- they have to individually wrap each taco and burrito & I know y'all ain't ordering just 1 taco and 1 burrito/quesadilla each. Lighten up y'all and Happy holidays! read more

It was a mistake to come here. Been waiting in the drive thru line for 500 years. Unreal.

Tastes like fast food, but it's not fast. Sat in the drive thru for 30 minutes with no way to get out of line once you're in.

Would be 5 star if the wait in the drive through didn't take FOREVER!!! Every single time!

Newly renovated but the hours are not updated. The location is closed when it says it should be open. Also the Mexican pizza has been back for a while yet they are always sold out. Why do they never have Mexican pizzas? read more

Waited in line for 40 min...no greeting or "sorry for the wait" from the girl working the window. & they ended up forgetting one of our tacos read more

Great service friendly staff and just went under construction! Clean eating area. Idk why people are so harsh on fast food It is quick delicious and cheap. Plus numerous coupons that come out that make it even cheaper. I just ordered tacos at lunch time and start to finish time from placing order and getting food was 4min. Love this place and Staff is friendly. read more

Went there today Nov. 9. Drive through, quick, guy at register not polite nor rude, young boy don't expect much for possible first job. Got the food , chicken burrito supreme (this is fir my grandson a once in a while " treat" if that) . Opened paper tortilla was cold, cheese was cold and not melted at all, the chicken in no way hot even 80 degrees in temp. ( min. Temp for reheated keeping food is 135 or higher). Called the manager to check temp he was more void than the drive thru guy. Just a blank check. All he said was thank you I will check. Didn't ask if we needed it replaced didn't apologize. I never expect for anything to be replaced or credited in fact I was home and not going back there for that, I have a microwave. Didn't want him to eat it though. I'd like to call back and ask what the temps were and I just might. No pro action at this place at all. read more

Went on a Saturday around lunch time because I figured it would be the fastest food option. Boy was I wrong! After waiting in the drive-through for 20 minutes without moving I ordered in the mobile app and walked inside to see if things would go faster. As soon as I got in the door and employee handed out cinnamon twists and apologized for the wait. I showed him my mobile order and he said they were making my food. After 20 minutes I asked again if they were making my order and found out they never checked me in. Again more apologies and they ended up doubling up my order while still getting it wrong. Staffing seemed to be adequate that day but the employees were completely confused which lead to paralysis. This location desperately needs trainers to come in. Their customer service recovery just caused additional delays and upset everyone waiting in line. Employees there were practically begging for training and leadership. I felt bad for them. read more

Stupidest parking lot ever! Once you're in you're stuck, want to walk in? Nope you're stuck in the drive through line. Want to drive through? Nope, the line is out to Kam Hwy, because they are pretty slow. Realized you made a life altering mistake coming here? You're trapped in the drive through line again. read more

Tonight we went to order some Taco Bell and man was it a disappointment! First off we ordered the party pack we wanted soft tacos and chicken supreme! It was crazy because it's a $1 extra for that but okay! So we waited in the long line! Got our food and then go home to realize that they were all crunchy tacos and the shells were stale!! I called and called and called and got no answer until 10 minutes before closing! I explained my disappointment and I just wanted my refund because my family and I went to get a different meal! The manager informed me that I can get my refund if I came in with the receipt! Side note person who answered the phone remembers taking my order! I informed the manager that when I was given my receipt I declined it at the window! At that time the manager states, "okay nothing we can do then!" I simply asked isn't in your system and he said, "yes but I'm closing in 5 minutes so I can't go through it!" I was upset because I spent money on our dinner and it was wrong and they didn't even have any remorse! Moral of the story always take the receipt! read more

Taco Bell - No receipt in the box - Fast Food Near Me - Kaneohe, Hawaii

Went to the driver though my daughter ordered stake bowl with no cheese, no tomatoes, no sour cream add stake and rice and a wild berry

One of my and my daughter's guilty pleasures is the occasional fast food excursion. We have these 'dates' when my wife is otherwise occupied, because she hates fast food... We went a couple of times recently -- once to sample the spicy triple crunch wrap box (which included a crunchy taco, Doritos loco taco, and a drink) and a naked chicken chapula (the one where the chicken is formed into a chalupa shell) and the other time to try the taco burrito (along with a tostada and a variety of other items). In short, it's always fun to try new things, but do not expect a high quality meal here, even compared to other fast food. The crunchy items got soft in the brief time we were in the restaurant, and some of the portions are remarkably small (notably on the tostada). Best value: the taco burrito, which was a decent portion for the price and relatively tasty. The service at this location was so-so. The workers did enough, but could stand to smile or make the attempt to be a little extra helpful. But it's Taco Bell, and they probably don't get paid super well, so the customer gets what they get. Parking in the lot is free, and there's plenty of it. Location is accessible on Kamehameha Highway, the main drag in Kaneohe. read more

There is something seriously wrong with the workers at this location. (And something wrong with me that I kept going there...till yesterday, that is.) Customer service is definitely not high on their priority list. Their drive thru people are a hit and miss. Yesterday we decided to go IN to order. The young guy who came to "help" us was not only rude, like we were interrupting his nap, but he was also clueless. He kept yawning as I was ordering. Like he was bored and had no interest in being there. I decided to stop boring him, stopped ordering and walked out. Went to Panda Express instead. I'm done with this Taco Bell and won't be going there anymore. ANYplace else in Kaneohe has better workers than this Taco Bell. I'd much prefer going to someplace that appreciates (at least pretends to) our business than patronize a place with such awful customer service, no matter how cheap or tasty the food may be. All this is on top of having THE worst layout at any Pizza Hut/Taco Bell location. Spent so much to renovate only to hire such poorly qualified people. read more

My hometown Taco Bell! They never get my order wrong. It might just be me, but I have never in all the twenty eight + years I've come here, had to come back for a missing taco or an item made wrong. I guess it's about time to give them props!!! I do admit: The line can get long and there's no place to pull out so, you gotta commit to the wait, if you come heyr to the drive thru. The food is always fresh and hot so I think the wait is worth it. Tonight I waited less than fifteen minutes, behind six vehicles. That is not bad if u ask me! Plus, my order is perfect as usual. We even asked for extra sides and had some special order items. read more

1 star is too generous for this place. Automatic 30+ minutes drive thru wait (I waited for 45 with maybe 10 cars) and there's no turning back once you pull in the parking lot. My third time here probably and it's been the same every single time. Worst run establishment I've ever been to in my life read more

Waited in their ridiculously long line only for them to get my order wrong. And they won't even answer their phone!

I went through the drive thru to order a soft taco supreme with the beef swapped out for chicken. The employees working on 2/23 Wednesday night insisted that this would be a $2 surcharge. After checking the online ordering for Taco Bell, the extra charge for swapping out beef for chicken on a soft taco supreme was only 85 cents. Not sure why they're charging $2 extra at the drive thru. read more

Taco Bell - Option to swap chicken only an 85 cent charge when you order online. At the drive thru, the employees insisted it would be an extra $2. - Fast Food Near Me - Kaneohe, Hawaii

Taco Bell Kaneohe never disappoints. Out of all of the fast food places in Kaneohe they hardly never mess up on my order. The line could be to Kamehameha Hwy and they're still fast. read more

Horrible customer service and long wait times!! Ordered online for instore and then found out we have to go through the drive thru after we waited 40 minutes. The line for the drive thru took 1 hour read more

Order Taco Bell on the app to pick up in Kaneohe. Friday @ 4:45pm. Get there, park and find the door locked. 2 other young men walking, also trying to get in. They walk around building to get in drive thru lane on foot. I get in car, long line (+2 walkers) at drive thru and 25 minutes later finally pick up my order. Worker at window says not enough workers on duty is why lobby is closed. QUESTION: Who the hell runs a business like this?? And, who was the idiot that designed this facility? Absolutely worst service and facility design imaginable. THD should be embarrassed! read more

Drive through had such bad service the same guy every time he is rude.. obnoxious.. won't let me finish ordering as if he is rushing me and wanted me to stop ordering mind you I ordered a total of 4 things. That was just at the menu board. At the window I can see him with my food in his hand standing around gossiping yes that loud and no professionalism at all had my passenger not said something who knows how much longer we would have waited.. I know it's just Taco Bell and its fast food but still it's a job and I'm pretty sure he does not get paid to stand around gossiping while customers are waiting.. or being just an obnoxious, rude, drive through worker. read more

Taco Bell - If you don't like your job just quit - Fast Food Near Me - Kaneohe, Hawaii

wow, tonight i was rudely accused of moving the cones when it was the car behind me did. When i told her she held my food and try to try me. Go ahead and pull the camera and the guy who out the car behind us!!!!! Yes i will be telling her manger tomorrow. There was no reason to be talked to like this by another WHITE lady on top of it!!!! read more

The line to this Taco Bell always amazes me. Expext to spend 33 min minimum in the drive through. The "upgrade to this taco bell is nothing short of a design flaw. read more

Horrible drive through time. Spent about 30-40 minutes from the time I entered the line to when I received my food. At least 20 min to order (4 cars back) 20 more min to receive my food. They seemed to be spending more time talking among themselves and the group of teenagers out the back door than they did serving their customers. It was packed. Each car spent at least 5-10minutes at the window waiting for food. Pretty bad for 9pm read more

We ordered at the drive thru and they actually got our order correct. The problem was that there was a LONG HAIR IN OUR SOFT TACO! After finding the hair in our food no one wanted to eat anymore. We threw out $36 worth of food. I called the manager who didn't ask for details and quickly offered me vouchers for 2 combo meals. I declined the vouchers (not ready to go back any time soon) and suggested that they implement a hair net policy. GROSS! read more

Ordered food for delivery, items missing, added potatoes to burritos and there were none. Food lacked overall, very very thin toppings. Ordered a small freeze and it came with 2 inches missing from the top read more

Needed something quick for breakfast so we stopped here,not to happy, I didn't notice until after ordering that the tables were dirty, and this place just opened so it must have been dirty from last night, I'm not one to take a couple of low reviews and make a judgement call if I will experience that establishment. The naked taco was ok, it was flavorful and looked appealing, the crunch wrap was just ok. The customer service was poor, this will definitely not be a stop we will be making again read more

Taco Bell - This is breakfast, a naked taco, hash brown and a breakfast sausage crunch wrap - Fast Food Near Me - Kaneohe, Hawaii

This place Always has a long line. I just went there a few nights ago, all I ordered was two meals and I waited over 40min. I pull up to the window in the drive thru, there's no one working on my food. In a short min, I see one guy walk in from his break to make my food. Than I see two other girls walk in from looks like their smoke break, they talk story by the register than finally help to make my food. They have No customer service. read more

Most of the 1 star reviews on here just complain about service or getting the order wrong not really the food itself. Me and my wife's food was what you would expect from a Taco Bell at 10pm ,which wasn't bad at all. I recommend if you need some late night food read more

Unlike Kahala mall they don't have chicken Gordita. Which is a bummer because we're thinking that all Taco Bell have same menu and plenty cars in the drive thru read more

LOVE the new touch screen ordering system. Did add-ons that I didn't know could do and was quick, easy and accurate. Normally we go through the drive thru and usually have something missing or wrong. This system is golden!!! read more

I messed up an online order by sending the order to the wrong Taco Bell. The manager (tall lady with red? hair) took care of it and made my order up on the spot. We go to this Taco Bell really often, and so I wanted to leave a note showing my appreciation for the great service. read more