Never got around to reviewing this place but finally getting to it. My gf has a house in the…read morePoconos and the first we came here, I can without a doubt say is the best Mexican I've ever had. The prices are incredible, the staff is friendly. If I could invest in a better location, I would for them. There isn't a bad thing I can say. Come and support this place asap. The fajitas were my favorite but you can't go wrong with anything you order!

We needed a place within walking distance of our Airbnb. This was the place. We entered with…read moretempered expectations but were immediately charmed by the interior. The staff was warm, friendly and helpful. The waiter answered questions, offered suggestions and made us feel at home. The lomito saltiado was delicious. My wife really enjoyed the tostada salad with Colombian sausage. On top of that, excellent margaritas.

Meadow is an absolutely wonderful waitress! She was friendly, attentive, and made our experience…read moreeven better. I highly recommend asking for her if you visit! The manager, Marioanno, was also incredibly sweet and considerate. The food took a little while to come out, but it was absolutely worth the wait. My friend and I both had breakfast, and we also ordered an espresso martini, which was **on point!** (Definitely order the regular espresso martini!) Overall, we had a great experience and would highly recommend this place if you're looking for a good meal inside the casino. We'll definitely be back!

Outstanding experience from start to finish! The food was delicious, the atmosphere was welcoming,…read moreand the service was top notch. The entire staff made us feel appreciated and well taken care of. A special shoutout to Manager MJ, who is absolutely phenomenal! MJ went above and beyond to make sure everything was perfect and truly understands what exceptional customer service looks like. Professional, attentive, welcoming, and genuinely committed to making guests feel valued. Great food, great atmosphere, and even better hospitality. I highly recommend this restaurant and will definitely be coming back!

This review reflects two separate dining experiences during my stay at Kalahari Resorts…read more First Visit: (4/5 Stars) My first visit was an enjoyable experience. The service was friendly, attentive, and informative. The staff made excellent menu recommendations and ensured everything went smoothly throughout the meal. I ordered the shrimp quesadillas, which were excellent. I typically do not eat refried beans, but they were so well prepared that I finished the entire serving. Overall, it was a very positive dining experience. Second Visit: (0/5 Stars) Unfortunately, my second visit was the complete opposite. I dined with a group, and while our waitress greeted us promptly with menus and water and took our orders in a timely manner, not all of the orders were entered into the system. Some appetizers arrived within a reasonable amount of time, but our group waited over an hour for our entrées. During that time, several parties who arrived after us were served, finished their meals, and left while we were still waiting for our food. After the extended delay, I spoke with multiple staff members, including the restaurant manager and a resort manager, to inquire about the status of our meals and to express our concerns about the excessive wait. When the food finally arrived, we discovered that one of my entrées had never been entered into the system. As a result, I had to wait an additional 45 minutes for that meal to be prepared and served. I also attempted to speak with the restaurant manager, Jessica, regarding the situation. Unfortunately, while I was explaining my concerns, she walked away before the conversation was finished. I called after her in an attempt to continue the discussion, but she continued walking without acknowledging me. I found this interaction disappointing and unprofessional. The restaurant ultimately apologized to our group and generously comped our meals, which was appreciated. However, the overall experience was overshadowed by the excessive wait times, communication breakdowns, and the lack of professionalism in addressing customer concerns. Based on this experience, I believe there is significant room for improvement in communication and coordination among the kitchen staff, servers, and management. Better operational processes and stronger customer service practices would go a long way toward preventing situations like this in the future.

After a day at the waterpark with kids, you certainly have an appetite. Typically when you go to an…read moreamusement park area, the food options are lacking, but this place was great. When you are in the main conference area, you have multiple options for food. I was able to look at the kids menu before committing to the meal. While they offer Mexican food, they still offer burgers and chicken nuggets for the kids. I ordered the bowl with Taco beef and it hit the spot. So nice to have decent food when taking the kids somewhere fun. My husband enjoyed the enchiladas and there was plenty of spice. The waitress was quick and accommodating. Would definitely go back when in the area.

Just in town for the weekend. Service was excellent at the bar. Very large bar area. The problem…read morewith the bar is when eating there, there's a large lip that just doesn't allow eating at the bar to be super comfortable. Typical irish bar decorations. I bet this place would be a blast on St. Paddy's Day! Drinks were solid and we didn't have to wait long. Smashburgers were mid. Just kinda tasteless and no real smashburger crust. Their pickles were phenomenal though! They have a few claw machines and several other video games to play which I always enjoy. Would go back to see how their late night weekends are!

12 people at bar A group of 15 walks in…read more Still never waited for a drink and always had a smile.Brianna is awesome along with the new server.nothing but great service.bring your parties here

Good value for the fare. Waitstaff is always on the go. Mary was there to get us anything extra…read morewe needed. I recommend the buffet to everyone. Very good

Very good service and a lot of delicious selections. I'm sure the weekend buffet would be even…read morebetter. There were a lot of great options mid-week. Plenty of seating too. We were seated immediately.

Took a little break from the dance competition to eat and have a few drinks alone to decompress…read more The truffle scallops where so rich and delicious. I honestly wish I could have had this meal again. Nichole was my server. She was so kind and sweet. She made really great drink recommendations. She was also very kind. It wasn't too loud and the music was enjoyable. I was joined by a few other dance moms which was nice.

Yes -- that actually makes the drink delay even more frustrating because the cocktail itself sounds…read morelike a home run. I'd absolutely include it because it reinforces the theme: the product was excellent; the hospitality and pacing killed the experience. The food was honestly the best part of the night -- a solid 4.5/5. Unfortunately, the overall experience was nowhere near what we expected from a restaurant at this price point. We started with the calamari, which was excellent. The giardiniera with it was an unexpected flavor combination that I loved. They also brought out an enormous loaf of fresh-baked Asiago bread with butter -- way more than two people needed, but damn, it was good. Both came out within minutes of ordering. We also ordered the cherry-smoked Old Fashioneds, and they were fantastic. Probably one of the best things we had all night. The presentation was really impressive: instead of simply smoking the glass, the cocktail arrived inside a glass box filled with smoke. The server placed it in front of us and we opened the door ourselves, letting the smoke roll out around the drink. Really cool presentation, and the cocktail tasted every bit as good as it looked. The problem? It took nearly 30 minutes to get them. They were so good I absolutely would have ordered a second round, but after waiting that long for the first one, we weren't willing to chance it. That's a missed sale and, more importantly, a missed part of the experience. In fact, we had finished our calamari before our drinks ever arrived. From the time we were seated, it took close to 10 minutes for our server to return for our drink and appetizer order, and then nearly another 30 minutes for the cocktails -- even after we reminded her. Our server was very sweet, but the interaction felt extremely scripted rather than genuine. We heard essentially the exact same questions and phrases repeated word-for-word at the tables on either side of us. She was also very slow getting back to us throughout the meal. For dinner, we shared the ribeye and Caesar salad because we were hoping to save room for dessert -- it was my birthday. The steak was cooked perfectly and had great flavor. At $60, it was exactly what I expected it to be. The Caesar was huge and very good. Everything we ate was delicious, although the food presentation felt surprisingly basic for the type of restaurant Double Cut positions itself to be. The bigger disappointment started before we even sat down. When we arrived, there were several people waiting and no host anywhere in sight. Multiple employees walked past carrying to-go orders without acknowledging anyone or even saying someone would be right with us. Because the entrance also serves Red's Piano Bar, we actually started wondering whether we were even in the right place. When the host finally appeared, there was no hello, no smile, no welcome. Just, "Do you have a reservation?" We gave him our name and were told, very matter-of-factly, that we would have to wait a few minutes. Five minutes later, he returned and led us directly into Red's Piano Bar. That was not what we had reserved. We specifically made a reservation at Double Cut for a quieter, elevated birthday dinner. Instead, we were being seated in a loud bar with red lighting, TVs on the walls and a table just feet from the bar. When we explained that our reservation was for Double Cut, we were told it was the same menu and that if we didn't sit there, we would have to wait considerably longer. So we sat. And frankly, that pretty much took the air out of the evening. Brian had planned a nice, romantic birthday dinner for me. Instead, we were sitting in a bar booth while he tried not to watch the baseball game playing on the TVs. It felt more like sitting in the bar area of a Chili's -- except without the Chili's hospitality or Chili's prices. Even the person who delivered our steak simply asked us to cut into it, said "enjoy," and walked away. No smile. No warmth. Completely transactional. Needless to say, we didn't stay for birthday dessert. We ate what we had ordered, paid the bill and left. The frustrating part is that the kitchen and bar are clearly doing a lot right. The food was genuinely very good, and that cherry-smoked Old Fashioned was outstanding. But at this price point, you're not just paying for a steak and a great cocktail. You're paying for hospitality, atmosphere, pacing and an experience. That part missed the mark by a mile.

Delicious food. Nothing negative to say about the restaurant…read more Romantic atmosphere. See you soon

Frogtown Chophouse has a cool atmosphere. It seems like a classic Poconos restaurant. They sent two…read moredifferent amuse bouche, which is very generous. Most of the food we had was good or very good. Our server was very nice and provided great service. She even handled the issue that makes this a 3 Star Review very well. The Manager did too. But if you're a respected chophouse, you can't get a steak wrong three times in a row. Frogtown offers a signature mixed grill experience that has a 16 ounce strip, a lobster tail, a crab cake, a few sides (whipped potatoes, long strips of carrots and delicious garlicky mushrooms). It's over $100, but really a pretty good value with all you get. My wife and I decided to split this. I ordered the steak medium rare, which is important to the review. The lobster tail was very good. The crab cake was meaty and good. The carrots were a highlight. The whipped potatoes were good. As was the creamed spinach the table shared. The calamari app (which was a bit heavy on the batter) and burrata app (needed more tomatoes) were both decent. The strip steak was the issue. As our server delivered the plate, she said "when you get a chance, could you cut the steak open and make sure it's done to your liking." I've never had a server in a nice steak restaurant ask me to do this before. It's not a good look. They should already know. I assumed she was concerned it was undercooked. I pressed my knife against the steak. Because I grill steaks, I knew that it was medium well or well done. I said "well, I can tell it's not underdone." I cut the steak down the middle. And it was medium well or well done. I very, very rarely send food back. But at a respected chop house, and at that price, I sent it back. And frankly, it wasn't a big deal at that stage because we had plenty of other food. A manager came out with a new steak. She apologized. Again, I was asked to cut it open. I pressed my knife against the new steak. I knew even before I cut it, because the steak squished as I pressed it. This time -- it wasn't even rare yet. So I had to send it back again. The steak came back. I cut it down the middle of one of the halves. It was a little more done, but it was on the borderline of being rare and undercooked still. I wasn't going to send the steak back a third time. So I ate the parts closest to the ends and sides. The steak was too chewy and underseasoned. I don't know what was going on. Maybe a regular chef was out and an inexperienced person had to step up. In any event, if you're famous for your steaks, you can't have those kinds of misses. Also, the plating of this experience could use a fresh look. Everything was put on the same plate and it was really crowded. 3 Stars

the food is great but one of the female managers (the tall one) she is very rude and nasty. gave me…read moreattitude because i didnt know the difference between a biggie bites or biggie bag. and she yells at everyone behind the counter and she talks about you while you're standing there. very rude and unprofessional someone needs to do something about that.

Went here w Grandkids Thursday to eat. It waS so cold inside we couldn't stay to eat. As a…read morematter of fact no one waS seated in their very clean dinner room. Guess no heat is a good waY to keep room clean. On the flipside I used the ladies room w 2 stalls. Employee in one & the larger stall's toilet waS Soooooo overflowing with toilet paper it wS disgusting. I always thought franchises compete locally for business with one another. How then do these places remain open?

Racist vibes. Cashier made us wait for a really long time for a slice of pizza and an ice cream…read morecone, serving people that came in after us first.

Place was pretty cool - not cheap by any means, but it's super close to a Pocono Resort. What was…read morereally nice is they made a fresh pie to order. Staff was friendly and efficient. I would definitely go back...

Food was cold. Service was slow and not very helpful. One person working counter during a busy time.read more

We are not from this country and let me tell you the customer service from this disgrace cafe…read morelocated in a prestige resort is insanely bad. We waited 20 minutes for a slice of pizza. We ordered a pepperoni slice (mind you there is only 1 other group waiting ... that ordered after us) we were not given a buzzer to notify us when it was ready like we were supposed to. They give our pizza to the group that ordered after us... Then give us a cheese slice. There is a price difference (only 50 cents but I was more angry about the zero regard for our wasted time) the cheese slice handed was smaller than the others and cut wrong... I complained to the staff who said he would be back and disappeared. I went to go eat and he called me over. His cocky rude manager said "what's the problem" I explained and he flops the 50 cents in my hand and tells me to have a nice day... and walks away... I just wanted a sorry for the wasted time and we will go get you the pepperoni slice ... I didn't need the change back. My god this man was so rude. Pizza was just grease. Shout out to the ranch sauce!