Went to Taco Bueno on 2/22/2023 at Store#8051about 1:20 pm the receipt says 1:40 pm but I actually was waiting a while to get my order. I ordered 1 Beef Muchaco Platter. The young girl seemed as if she knew what she was doing, so I trusted that and didn't check my order or receipt until I arrived home. Opened my order and I was so shocked and upset that my order was incorrect. The receipt was even incorrect. The receipt had "1 Beef Chilada Platter." Well. I definitely did not order this! Tried contacting that location by phone and the mailbox was full. So, I went back up there, and this time I went on the inside. It appeared that I'm the only customer on the inside. There I see two black ladies (one cashier and one prep cook). So, the young girl who handed me my order thru the drive thru, I remembered her face, so I would assume that she is that same lady. As she approached the counter, I was looking up at the menu to make sure that I'm correct on what my order should be, then what is on the receipt. The receipt is saying, "1 Beef Chilada Pltr," and I tell the lady at the counter this is not what I ordered. So, the other lady decides to come to the front counter I guess to listen, and she says to me, why are you looking or talking to me. Well, I would assume, since she came up to the counter, I guess my conversation would be for both of the ladies. But with the unprofessionalism and attitude she gave me, it was as if I was in the wrong for bringing the order back. So, I told her I guess I'm talking to the other lady then. So, I started talking to the other lady and she was trying to be a smart Alic about the situation too. She asked me did I want the soft or hard taco shell. I told her I want it exactly like what the menu is showing (one hard and one soft taco shell) So she asks me do you know what type of taco shell the soft one is, and I told her no. The fact is, it didn't matter if I knew what the soft taco is. What mattered is I see something I want, I paid my money for it, and I'm here to get it. Ok, and what's your point! I told the lady this several times over and over what I wanted, and she still wanted to question me about the taco as if I'm in the wrong for bringing the order back. I don't know what their problem was, but the prep lady looks as if either she was half sleep or on something and the other lady wanted to school me on what a soft taco shell is. I really didn't care to know what shoe goes on which foot because at the end of the day I'm still buying it! If it looks good on the menu, I'm buying it! So, maybe that's why my order was incorrect. They really didn't care, or it was too difficult for them to prepare. Or I guess since they were the only two employees working, maybe they felt like they could do whatever they wanted to do and get away with it. At this point I'd lost all respect for Taco Bueno and felt like I was being double-teamed on and was really afraid of being in there alone with the two ladies because of their attitudes. I was the only customer on the inside and they were the only two workers there. And because of the attitude they brought to the table, made me think differently about them. So, I just took my sack, left, and made a complaint. I'm the customer and I have a right to be upset if my order isn't correct as it should be. And on top of that, I had to drive back just to get my order corrected when it should have been right the first time. There were no apologies, no professionalism, no manners from either lady and they never credited me back the difference vs. the two orders. If you don't like your job, don't come to work. Stay at home and take your frustration out on your dog, because as a customer, we are the ones keeping Taco Bueno in business and making it possible for you to get paid. I'll never buy from the Hampton Rd Dallas location again. I'm not even sure if I still want to buy from Taco Bueno period. Taco Bueno need customers, but customers can always take their money and go somewhere else. Keep that in mind. read more