I cannot say enough good things about Kevin with Tahoe Appliance Repair. He responded within 12 hours on a Saturday which was impressive on its own. I originally called him for a second opinion after an initial visit thru my home warranty company left me feeling uneasy with another appliance company assigned by my home warranty with American Home Sheild. This company had stated I just needed to clean out the dryer drum and vents inside and thru the wall. They stated the dryer was fine, however it still wasn't drying clothes properly. Also all my vents had been cleaned recently. So something just didn't sit right with me. Kevin came in, carefully troubleshot my dryer, running multiple test and gave his diagnosis, confirming my suspicions. He was honest, thorough, and never once tried to upsell or exaggerate the issue. The difference in integrity and professionalism was night and day. His pricing was fair, transparent, and reasonable. You can tell he genuinely cares about doing right by his customers. It's especially refreshing to see a motivated young entrepreneur working hard to build his own business the right way, with honesty, skill, and work ethic. If you're looking for someone trustworthy, knowledgeable, and responsive, Kevin is absolutely the one to call. I'm so glad I trusted my instincts and reached out to him. read more

First off, Kevin answered the phone...amazing. He was able to come the same day to fix an ailing dishwasher. He completed the job with little effort but explained all he had done and what he thought was wrong. After running it that night, if there were any other issues that may have been hidden, he told me to call him back and he would come out to fix it under the same service call. Now what else could one ask for? He will be the one I call in the future!!! read more

Kevin fit me in next day, on a Saturday, which was great because everyone else was a week out. He walked me through all the repairs, and gave me the facts on purchasing a new dryer or replacing a lot of parts. I decided to replace the parts. The cost was very reasonable, and the work was fast and efficient. I will definitely be calling Kevin for all appliance repairs in the future. read more

II called Kevin at Tahoe Appliance Repair on Monday, June 8th. After giving him information about the refrigerator, he diagnosed the problem as needing a new compressor. He advised that the part was under warranty and he gave me instructions on how to go about getting the warrantied part. I did as instructed immediately and notified him via text. He texted me back saying the part "could be here before Friday". (That sounded about right because LG said it takes 3-5 days to be delivered which would put it on Friday at the latest if he ordered it on Monday) I texted on Friday asking for an update on the status of the ordered part as he had it shipped to his address. No response. I texted again on Saturday. No response. On Monday morning, 1 week after my initial contact with Kevin, I still had not received a response so I called LG at 11 AM to ask if they had the tracking number so I could find out when the part would be delivered. Being without a refrigerator for a week was brutal. LG stated that they did not have that information available but asked me to hold. When they came back on the phone, they had me on a 3-way call with them and Kevin. I had no idea that they were going to call him and I had not intended for this to be that big of a deal. Kevin stated that he had some deliveries at his door and would be home in an hour to check to see if our part was one of them. He told LG he may have ordered the part but was not certain. Kevin texted me later and said that he was camping for the weekend and that he hadn't had cell service so that was the reason for the delayed responses. I did not have problem with that at all, but it seemed that after that phone call with LG, things started to go downhill. He told me that the part was not there and he was going to call LG and get back to me later that day. He never got back to me, so I texted again on Tuesday, June 16th. He said that he ordered the part again, then proceeded to tell me that even if he had the part, it would be a week before he would be able to get to me. On Wednesday, he sent the tracking number. On Thursday, he texted telling me the part was delivered but someone had stolen it. 4 days later, on Monday June 22nd, 2 weeks after initial contact and 2 weeks without a refrigerator, he texted to tell me that whoever stole it had brought it back at 3 in the morning. I asked him when he could install it and didn't get a response until later the following day. By that time, after being repeatedly ignored, I called LG and scheduled an LG repairman to come out. They said they would be out on Thursday. Kevin did eventually respond saying he could come out on Wednesday but at this point, I was beyond over dealing with this guy. I asked him for the part, and he said he would bring it to me in a few days. I asked him if he needed my address as I had never given it to him and he ignored me once again. He showed up with the part on Thursday which was nice and he seemed like a nice enough guy. LG showed up later in an LG truck with a technician in full uniform and was able to get my refrigerator up and running after 18 days without it. Refrigerator repairmen know, or should know, that a refrigerator is the most important appliance in a home and should never allow a customer to wait as long as we waited to get it repaired. I believe what happened was he forgot to order the part after our initial contact on Monday, June 8th, and then got mad that I called LG. He then ordered it and then claimed it was stolen just to "stick it to me" as punishment. Then miraculously. 4 days later, it reappears UNOPENED. Then repeated ignored text messages for another week until I gave up. LG charged me $438.21 for the entire visit which included the part, whereas Kevin quoted me $600 and 2 1/2 weeks of waiting time. The thing that bothered me the most was there was never any apology or urgency. The moral of the story is to call LG first. Use the LG Flat-Rate Repair Program. It is next day or 2-day service with all parts included in the price. A much better experience. The customers in the previous reviews got a much better experience than I did. I did not get that guy. read more

Kevin was helpful considerate and kind. The washer I was trying to get working in my client's home was a difficult model to work on and 2 other techs from other companies told us they would not work on this machine. (To be fair it's a monster pain in the butt). Not only did he repair it, he charged me a fair price and certainly less than what I'm used to paying for service calls. I'm incredibly grateful. 5 stars! read more

Kevin was here to fix my LG fridge fan motor, He did an excellent job, he's fast, very nice, explained everything, showed me what was wrong with the old one. Nice, friendly, clean, honest and doesn't believe in price gouging. Plus he gave me a 1 year warranty. If I need anything else repaired I will be calling him. You should too. read more

Kevin was professional and came out the same day to help me with my failing refrigerator issue. Great communication and knowledge. Will use him again!! read more