I went to this shop to get my first oil change on my 2016 Honda Civic. It was my first time owning…read morea newer car that had 5-7k miles of oil life so unfortunately I didn't even need oil, I was just trying to be responsible and keep up w/ maintenance and oil changes every 3-4k miles. Instead of informing me that I didn't actually NEED an oil change, these clowns proceeded w/ the "oil change" and told me afterwards that I had over 80% and didn't need service, yet I paid over $80 for this BS! WTF!?!

i went here for a quick oil change for my truck not a great place if you have a fullsize long bed…read morevery small drive thru. next they overfilled my truck almost a quart too much. i had to drain out they oil before my engine was damaged. then i changed my oil myself next time and the stole my magnetic drain plug and replaced it with a cheap nonmagnetic bolt. do yourself a favor if you need an oil change go to the dealer

This guy tacked on charges without asking. He refunded them, yet did not apologize…read more I looked under my hood when I got home and discovered that my air filter housing was completely unbuckled. ABSOLUTELY UNACCEPTABLE

Oil change Battery cleaning…read more Referral oil change Good prices Quality service The. Re management is on point very attentive and very professional

The prices went up. Online it says $89-$129 for full synthetic. Not true. Starting price is $129,…read morethat's fine, but update your website for false advertisement. They charge $32.99 for an air filter that not only costs $12.99 at Autoparts (see pic) but this filter is something held in with a latch. A five year old could do it. Dude tried to act like he did me a favor for only charging me $17.99 Then, for every extra half a quart oil, they deceptively not tell you and charge you another $7.50 a half!, when an entire quart of oil when an entire container is $8.48 (see pic). Jiffy line and Penzzoil y'all are greedy as all else and no longer competitive or for the hard working class.

My uncle regularly goes here, but due to the storm was low on cash and had me change his oil to my…read moresurprise. The drain plug had about 200 pounds of torque on it so someone needs to let the technicians know HOW TO PROPERLY TIGHTEN DOWN A DRAIN PLUG...without an impact gun thank you

Completely appalled by the manipulation (and outright lies) that I experienced at this location!!…read more As a 26-year-old woman, I strongly believe my lack of automotive knowledge was taken advantage of. I came in for a routine oil change and by the end of my visit was handed a repair estimate for over $3,000 and told my vehicle was unsafe to drive unless I approved the work. According to Firestone, I urgently needed new tires, rear brakes and rotors, suspension work (including replacement bushings, link joints, ball pins) and repairs for a leaking water pump. I was made to feel like driving my car without authorizing these repairs would be irresponsible. Fortunately, I trusted my instincts and got a second opinion. The second mechanic measured every tire in front of me, measured my brake pads, inspected the vehicle thoroughly, and explained every finding. ALL FOUR of my tires were safely in the green. My front and rear brakes measured 8mm and 6mm respectively, with plenty of life remaining (!!). There was no water pump leak, or issues with my suspension. The catastrophic picture Firestone painted simply did not match the condition of my car. I cannot speak to why there was such a dramatic difference between the two inspections. What I can say is that one shop tried to sell me more than $3,200 in "urgent" repairs, while another walked me through my vehicle and determined that those major repairs were not necessary. If I had trusted Firestone without question, I would have been out thousands of dollars. If you don't know much about cars, please get a second opinion before authorizing expensive work here. It may save you a tremendous amount of money. Disgusting behavior for a business!!

What could have been a terrible trip, was saved by Firestone. I was able to bring in my car,…read morewithout an appointment. They checked it over, told me what was wrong, ordered the part, and fixed it in about 2 hours. They were friendly and kept me in the loop throughout the time I was there. Highly recommended!!!

Do not recommend. I came in for a simple spare tire replacement and have experienced nothing but…read moreproblems ever since. Immediately after the tire was installed, the TPMS system failed to recognize the new tire, and eventually stopped recognizing any of the tires at all. I returned to Firestone four separate times to have the issue corrected. Despite multiple attempts, the problem was never resolved. I ultimately took my vehicle to the dealership, where I was informed that Firestone had damaged the TPMS sensor and then installed a refurbished sensor in an unsuccessful attempt to fix the issue. I was quoted approximately $700 in repairs to replace the tire monitoring system because of the damage. Sean, the manager, eventually stopped trying to address the problem and simply told me to take the vehicle to the dealership. Throughout the entire process, the staff displayed a lack of urgency, accountability, and concern for customer service. On my third return visit, despite having a 9:00 a.m. appointment, I was told it could be up to two hours before anyone even looked at my car. What should have been a routine tire replacement turned into multiple wasted trips, ongoing vehicle issues, and a costly repair bill. Firestone created a problem they could not fix and then left me to deal with the consequences. Extremely frustrating experience, and I will not be returning.

They make you listen on hold to this thing that says they are complete auto repair because it's in…read moretheir name. The person in charge said he didn't know for sure if he would be to replace a hub on a 2019 Pro master 3500 don't sound they're very complete to me. Don't waste your time.

Omg! I would give this place 10 stars if I could! Their prices are competitive but their service is…read moreout of this world! Many of their team members are well tenured (10+ years) - I find this majorly speaks to how well the business treats them. I had my rear brakes replaced and a new battery put in. They have an awesome service where they will give you a ride to work/home and either pick you up when your car is done or bring it to you! The owner was the one who picked me up at work and was such a nice and polite man! I have literally never had such wonderful customer service. Y'all keep doing a great job!

It can be very intimidating getting service done on my car, because I'm not very knowledgeable when…read moreit comes to those things and I'm usually gullible when other shops try to up charge and convince me to do things that aren't necessary for my car at the time. The workers at Bass Tire were very helpful, understanding and efficient. They helped me navigate what was being done in a timely manner and were very kind to all customers during my visit! On top of the great and quality service, the price of my maintenance was half of what I have ever been charged at the dealership! It's nice to find such kind people in this industry who don't try to up charge and take advantage of their customers! Keep up the great work. They even passed out donuts and kept checking on everyone. I was there two hours for a walk in which in my experience is very quick, especially for the busy day they were having!

After going to Kwik Kar for over 10 years along with friends and family, Not going anymore. What…read morestarted as an oil change and check for an oil leak turned into a $190 bill for someone to look at the car (5 minutes) to say "you have an oil leak around the filter". Guess who did the last oil change? Unless you want to overpay for below average work I would go anywhere else. Not sure what happened there, but not the same. I hope it was worth it Thomas

Well in December my truck was taken in for an oil change and all went well that day. Fast forward…read moreto today when I decided to do my own oil change... I guess Hercules was working that day in December! He decided to tighten the bolt way too much to the point where I couldn't get it off with a ratchet or a wrench. Now any "mechanic" or logical person knows that oil drain plugs don't need to be that tight at all. Kwik Kar is a good business if you never want to change oil yourself I suppose. If you typically do and need something quick make sure Hercules isn't working that day!

I experienced excellent service and communication working with Mike! It was clear he was committed…read moreto getting to the root of the issue with my vehicle and did not want to take any unnecessary expensive steps to fix the issue. As a woman I felt only respect and professionalism from him which is more than I can say about many other experiences I've had at other auto shops. I will return here for future service.

The gentleman that spoke to me about my car was professional but the owner Primm was not…read more I visited Primm's Auto for just a simple diagnostic - but left with more than what I asked. My car, that I have had for a year to 14-months was making a rattling sound - that's it nothing more or nothing less. My late father was a mechanic so I do keep up with maintenance on my vehicle. Due to me not having a ride I had to sit in the establishment to wait for my service to be completed and as I waited I witnessed the owner conversing with his employees about the customers. I'm assuming these were regulars because of how comfortable with each other saying certain things but as soon as they left he made the statement "That's why I do not like black people" and Primm is an African American man. I should have known then that this business looks as people as just a source of income (mainly elderly people or women he assumes has no automotive sense) After getting told the results of my diagnostic I was quoted with a job to fix it of $1300 to fix a water pump and timing belt so roughly $1100 in labor for a part that costs no more than $200. After I declined due to the (what I believe) unjust price I paid $108 for my diagnostic and was given my car back. I am writing this review in my car that just received back and my vehicle is somehow low on oil (never had any leakage whatsoever). My cars RPM is jumping to 4, idling heavy, and I cannot accelerate and the response I was given was that my car's performance just so happened to decrease after letting them look at it and as they told me before to get it fixed or my cars engine will fail soon. If you are a native of Nashville - this business is the Car Concepts of automotive repair/service. If you aren't do not go unless you are friends/family of the workers or else you will be spending thousands or getting a new vehicle all together. Happy holidays