awesome crew! Tony, George, and Donavan were all very kind and funny. Was in and out of there…read morewithin 15 minutes. They showed me what they were doing and walked me through the process, even gave me a bottle of water during. Will definitely be going back!

The employees were friendly. But this was way over priced. $100 more than my garage! I cant afford…read moreto go back again

Friendly staff, welcoming as us as soon as we walked in. We did not have an appointment but they…read morewere able to get us in for winter wipers and turn signal light replacement. The waiting area is your typical garage vibe. Nothing fancy just basic chairs and a tv. They were very thorough in checking all lights discovering our license plate light was out too! The front desk guy was very helpful, checking with mechanic to see what was taking a bit. We were appreciative of their service, saving us a trip to Buffalo to the dealership.

We had a brake issue traveling back to MA. The mechanic at TA truck stop recommended Batavia Monro…read more When we arrived my husband was pleasantly greeted by Sherri King. She was able to get our vehicle in to be checked in 15 minutes. The mechanic diagnosed the problem ordered the part, cleaned the brake pads, replaced the part, and had us on our way in just 2 hours. We received great service at a fair price! Pleasant employees! Comfortable waiting area. Thank you!

Paid top dollar for a minor brake repair. Service manager claimed they couldn't repair properly…read moresince it was was way over their expertise. If you like paying, then having to do the repair yourself, this is the place to go. Trying to reach anyone one with any authority is like trying to reach OZ. 11 August 2025, I was eventually contacted by Bob who is a regional Manager. He apologized that the repair was not fully corrected at the visit but he did make things right after our discussion. That's a huge positive, so it all worked out acceptable in the end. Thanks...

They answered the phone, answered all my questions, and were able to fit me in the next day. I had…read moremultiple issues going on. They fixed what they could that day, let me know what was going on with the other stuff, and set me up with an appointment. All in all a very satisfying car garage experience.

I went to Castrol Premium Lube in Brockport and was blown away by there new management team. Steve…read moreand James were honest and didnt try to sell me anything I didnt need. It was extremely fast which is what I was looking for and the price was perfect....

I rented a Budget truck from this establishment last week to assist a friend in her move from NY to…read moreVA. We reserved a truck online, printed out our receipt, and brought it with us. The truck was available, picked it up with no problems, paid with a credit card, and left with a receipt that matched our confirmation from Budget. A few days later, after having dropped the truck off in Charlottesville with no issues, my credit card was charged $85 more than the receipt stated. I called Budget directly, and was kindly assisted by their customer service rep. From what I can gather, Grease Lightning was apparently overcharging me and keeping the difference! Budget is refunding the $85 to my card, with many apologies! Everyone please be diligent when renting from this establishment as they are dishonest!

A no frills auto shop. Don't expect a cushy waiting room with 100 tv channels and current…read moremagazines on a polished table. Prices are decent and not so far off from chains or big box stores. Service is great. I always get my tires here. Durf will give you an honest recommendation based on your driving habits, and what you want to spend. If you prefer to buy local, this is your shop.

I dropped my car off at durf's to get the front wheels aligned and was promised it would be ready…read morefor pickup at 1:00 that afternoon. I went to pick my car up and none of the work had be done, and if it was not for a mechanic still remaining in the shop I would not have been able to have him call durf to get things done. When durf arrived and I explained to him what the problem was, he took my car into the back of the building stating it would be ready for me briefly. When he brought it back out he had just advised me that he had removed my brand new fully synthetic oil and put in Quaker steat garbage with a new filter and was charging me $86. When I told him he had just dumped $90.00 of oil and a $23.00 oil filter in the garbage that didn't even have 50 miles on them, he laughed and stated "Oh well your loss!!!". I told him that he knew what the car was there for and had done something that was totally not asked for, he just laughed again and said pay your bill and get your car out of here. I told him I wasn't paying because I did not ask for it and he told me that I could pick up my car when the bill was paid. Had I had more time (because I was leaving to go out of town to Georgia that afternoon) I would have called the cops and had them sort the mess out. To sum up the story don't trust them with anything if you value your vehicle and your wallet. Needless to say very bad service, a very crappy business attitude, as well as a thief to anybody he feels he can push around due to their age or sex. I surely would have gave them a negative five if it was available, but the application made me give them at least a one star.

I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.