Classic Bait and Switch. I was given an estimate of about…read more$1,000 for a set of new tires plus alignment. So I dropped off the car, then got a phone call that the alignment would cost an extra $239 for the rear tires. "The estimate only included the front tires," they told me. "But we can give you a coupon for $20 off." Who would give an estimate that did not include the alignment of all four tires? I will send a letter to the Bureau of Consumer Protection at P.O. Box 8911, Madison WI 53708. Maybe they will agree.

I recently had an extremely disappointing experience at this Midas location. On July 8, 2024, I…read morescheduled an appointment to diagnose three warning lights on my car: the SH-AWD light, emissions test light, and A136 service light. I arrived at 3:15 PM and signed a consent form for diagnostics, for which I was charged $82.50. After examining my vehicle, the technicians informed me that I needed a Mass Air Flow (MAF) Sensor. They emphasized that not replacing the sensor promptly could lead to improper air-fuel mixture and potentially damage the catalytic converter. Given that I use my car for work, they strongly recommended an immediate fix. When I inquired about the urgency, they insisted it should be done as soon as possible. Due to the urgency conveyed, I sought a secondary opinion but could only reach my sister, who advised following the shop's recommendation. The quoted cost for the MAF Sensor was $264.99, with an additional $85.00 for labor. As I did not have the necessary funds available, the staff suggested an EasyPay loan, which I applied for and was approved. However, upon further investigation, I discovered that the MAF Sensor in question retails for only $59.99. This significant discrepancy indicates that I was charged nearly five times the retail price, which I believe is a deceptive and unethical practice. I am highly concerned about the business practices at this Midas location. I urge other customers to be cautious and seek a second opinion before agreeing to any costly repairs here. I am currently pursuing a complaint with the BBB and the consumer protection office to address this matter. Update: the manager also lied to the consumer protection offices and said my car was brought in for intermittent no start which isnt even true my car has never not started. ETA: Alex has been really helpful and took time to explain everything to me in detail. I still think there should have been more of a diagnostic and testing and that the cost of the part is really expensive but I've felt less like I'm being taken advantage of since he took time to explain everything even if I don't understand it. Corporate still hasn't called me back.

Needed a battery on the quick for the wife's auto. They did it and we appreciated their friendly…read moreservice. Thanks.

I needed an emission test. When I saw that I had to drive over an open pit I ask the service msn if…read morehe would drive it for me because I was afraid that I would drop into that pit. He very kindly without hesitation or judgement of any kind was happy to help me out. Coodo to him.

I've taken my car to this location four times in total. The first two times were great but the last…read moretwo times were very unpleasant to the point that I'll be going back to Valvoline. The main issue was the male employee who was working there the last time I went in. He was clearly having a bad day and took it out on the two customers who were in the bays, one of which was me. His demeanor and tone were really combative. I decided within 30 seconds of hearing him scream at the other customer that I was going to limit any interaction with him. The first conversation that occurred was the male employee essentially yelling at me because he insisted I HAD to bring my car in every 3000 miles and I was harming my car and it would be my fault when it broke down. I tried explaining that the recommended oil change mileage for the Equinox is 7500 miles when using synthetic oil. I brought the car in at 6000. He tried to mansplain to me about my own car. Don't automatically treat females like we don't know anything about cars. It's just annoying. The second incident occurred when I wouldn't take him up on trying to upsell me on the air filter. He started going on about how an air filter works and why I needed to buy a replacement. I remained silent and just let him keep going. He got mad and snapped at me "Do you even care?" I just replied to put the air filter back and I would change it myself at home. It also took 30-45 minutes for the oil change. There were two employees and only our two cars the whole time. It probably would have been quicker but the two employees spent a lot of time gossiping and joshing around. I'm not saying don't have fun at your job but it did have me wondering how much attention was being paid to my car.

I have taken my car to this business for 10 years. I LOVE this business because if you don't need…read moreservice, they don't try to upsell you with services you don't need. I don't drive much anymore, I went up to get my oil changed and was told that I didn't need anything at this time but to come back in a few months. They could have just changed my oil and I would have been none the wiser but they thought of what was RIGHT and told me to come back in a few months. An honest business that gives me what I need and dosen't try to upsell me is a place I will always choose first. Thanks guys! Great place!!!

Super quick and easy! You just wait in line, go in, get a fast oil change, and they make sure to…read morecheck all your fluids and lights. Plus, you get a free car wash! I usually get everything done in under an hour if I go at the right time. They're very thorough, explain each step of the process, and keep you updated the whole time, which makes it feel really easy and safe. Highly recommend!

Been patronizing this place for decades. Always professional, efficient, friendly and affordable.read more

Richlonn in Waukesha meets my top three musts. Reliability, honesty and punctuality. I have taken…read moremy cars there for years and based on my three musts, I will be returning for future service needs.

I've only come here for emissions testing (4 times) and each time very minimal waiting and good…read moreservice. This time total time was 8 minutes in and out.

I brought in my absolute nightmare of a car for these guys to work on and they made it run like…read moreit's new again. When I say nightmare, I mean it. Dents on everyside, rear door busted from a previous accident. The car had sat in a garage for two years and absolutely needed work. Very pleased with the repairs done.

I needed an emissions test done on my car. I called to schedule an appointment and was pleased to…read morefind out there's no appointment needed. I was able to stop in the following day and they took me right away. I was in and out in under 15mins. The service was friendly and it was free!

Had brake line and exhaust fixed plus catalytic welded back in place. was less than half of the…read morecost other garages quote. Staff was friendly honest and kind and work done well! Highly recommend

Called just to get a price on the oil change service thats advertised on the window and the guy…read moretells me they don't do them and hangs up while I'm still talking. That's poor customer service and false advertisement.

In all honesty, the work done here was not good…read more Pro: Had one flat, managed to get me new tires before closing 5-7pm roughly. Guy at the front was nice and helpful. Con: After getting me new tires, car severely shook on highway. Came back next morning and they said it was the weights they stuck on. Took 10 min to look it over and my car still shook just not as badly. Ended up going to my dealership and they said my tires were allllll severely imbalanced. So, unfortunately I wouldn't recommend going here. Pricing seemed average.

Alex was able to get me in quick and did quality work. Thank you Monro auto service. Will use againread more