This salon has the best service. They offer you coffee or tea upon waiting, take down your coat to hang it up, and there's usually candy on the front desk free for grabs. I've only gotten haircuts here and they've been very good. I've had two hairdressers, Guy (Gena) and a lady whose name I don't recall. They TAKE THEIR TIME to cut with PRECISION. They're PLEASANT while doing that. They work with you every minute to see if this is how you want it. Also, they get pretty busy (I can see why!), but every time they do try very hard to fit me in, since I always get cuts on a walk-in basis. Front desk young lady has always been very WELCOMING. You get what you pay for and it can get pricey for some services, but trims are around $15 or so. read more

I went to facials at "Tangles". But it seemed like I didn't do any. After facials all the black spots were still on my face. My pores were still blocked with oil etc.(that's the first time happened to me that even pores are not clean!) Now I need to do facials again. But I just did it yesterday! Alla was nice, but as I see the result, she is ABSOLUTELY not professional! If you need facials-DEFINITELY NOT THIS PLACE! Anyway, only the result of facials was so disappointing. Ladies at the front desk (helpfull, always smiling and nice) and salon itself left a very good impression. Warm atmosphere and beautiful interior. read more

I have been a client of Nisim for about two years. About two months ago I went in for highlights and was told that he was not available, he wouldn't be in when I as able to come back, and I should use Oksana. I spoke to Oksana about doing the highlights and she recommended a two or three step color process. I asked how much for that kind of color and gave me a price about $300. I said it was too expensive, no thanks. She came back with price about $150 less. I said thanks but no thanks, the upkeep would often and expensive. She said no, the upkeep will be toner only, for $80, once a month for a few months. I said okay and she did the color and I paid the approximate $150. I went back a month later, had the toner done, and paid the $80. Afterwards Oksana told me to come back in two months for the two to three color process at the first price of about $300. I asked her about the on-going $80 for monthly toner and she said, no, you're going to pay the other price now. About 2-3 weeks ago I got a call from the salon. The girl on the phone said I had been there on a particular day (I had not, I was in the hospital with a family member) had not paid for a hair coloring, that I owed the salon money and had to pay it. I tried to explain that I had not been in the salon that day and the last time had and paid for the toner process. I was told to pay the salon the money owed (for a day I wasn't there and a color process I didn't have!) and then hung up on. I have since tried to reach the salon owner on five separate occasions. I've asked when he would be available to speak with and called on those days at those times. The girls who answer the phone have consistently told me he is not available. Today I was told the owner had a lunch hour at 1:00. I called and asked to speak with him at 1:20. The girl who answered the phone hung up on me. Who runs a business like this? read more

If I could give zero stars, I would. I had a TERRIBLE experience there yesterday. At first there were a few minor inconveniences and unprofessional actions that I let slide because I thought the quality of the work would be worth it. I had several reference pictures of the blonde ombré color I was expecting, instead I got random strands of brown and "blonde" all over my head like highlights (although I was VERY specific that I didn't want highlights). I use the word blonde loosely because the front actually came out GREEN while the back of my hair is made up of all WHITE. I look like a Halloween monster and was robbed $150+ Tip. I cried when I saw myself in the mirror.Now I have to pay extra to go get it fixed. If you are planning on going there, I hope it's not for a hair dye. read more

This place was great! My roommate and I needed our hair cut (we wanted it done at the same time for a girls' day), and were looking for a place nearby. -----I'd previously been to a different salon, but when I called that salon, the receptionist was sort of incredibly rude,----- so we called Tangles, since they had prices listed which were reasonable, were nearby, and I had noted the many other happy clients. Not only was their receptionist very sweet, but everyone who worked there was so genuinely kind and welcoming. It was such a warm environment it put us at ease. Lovely, clean environment as well. :) My hair was done by the owner exactly as I wanted it. He was funny, friendly, professional and quick. The price I paid was what they'd quoted, and I'm only sorry I didn't have much cash on hand to tip more, cause he certainly deserved it. I'll go back again (with more $$ for the excellent service!) read more

Absolutely amazing salon! I have been getting my hair done in Queens (where I live) my entire life, but after I tried this salon, I have been going out of my way to travel to Brooklyn just for this salon ever since! The atmosphere is amazing, the stylists are extremely talented, and my hair always looks perfect now. Gena takes care of my hair perfectly and I'm a huge perfectionist so that says a lot! Love love love this salon!! Definitely try it out :) read more

I am very picky but Gena always does a great job with my color and cuts. I don't require anything extraordinary (enhancing my already dark hair to a richer hue and trims to make my hair healthy and bouncy) but I am very particular about salon services and I always feel like a million bucks when I walk out of the salon. The staff is very nice, the salon is clean, and the haircuts and colors are spot on. I've sent my mom there as well, and Gena transformed her into a younger, more confident looking version of herself as well. (he created strategic highlights in her dark brown hair to hide her grays so she can go longer between colors).Two thumbs up for Gena and Tangles salon! read more

I found Tangles by chance while searching. It was the best find ever. Nisim is one of the best in the business and everyone in the salon is helpful, friendly and nice as well. They don't care if you aren't their personal client, they will give you pointers and answer any questions. Now back to Nisim. He has a great eye for color. I came in with an almost black color in my hair and wanted to go blond. Any other hairstylist would just do it and not care. Nisim told me honestly it would take a while and to go slowly not to ruin my hair. Well, one month later, I am so happy with the color we have achieved. Also cut and styling is amazing with Nisim. The salon is new and beautiful. They have all services from makeup, facials, massages and even eyebrow threading and tinting. Give it a try. You won't be sorry. Oh....and great products as well. All the best like bumble and bumble, kerastase and oribe. read more

Got the worst haircut from some crappy place. Was in tears. Came here, and was treated like royalty, hair looked amazing. This place is awesome !!!!! read more

Warning..this place is extremely unprofessional as to call you at the last minute to see if you can change your plans and come in hours later due to there miscalculation of time with another client..this has happened over and over..there are just to many salons in Wichita falls to put up with this in consideration.. read more

I had a horrible experience here! My stylist was rude and disrespectful. I came in with a great mood and the hair washing lady was very nice to me,which made me leave her a great tip. I had to wait for two hours with my appointment, and when i finally sat in the chair ready to get my hair treatment a cockroach crawled across a hair brush! But this isn't all!!!! This was just the beginning...... finally when the lady was doing my hair she was insulting me indirectly to her colleagues, thinking that i didn't understand the language which was Russian. Before i called to make my appointment i was given a decent price, but after the treatment i went to the reception and had to pay twice the amount. Generally i wouldn't even rate them with one star! Absolute disgust and filth!!!!!!! read more