I rarely write negative reviews, but I feel it's important to share my very disappointing…read moreexperience with this nail salon. My stepdaughter recently had a fresh manicure done here, and it was quite expensive, so we expected top-quality service and a durable finish. Unfortunately, within less then one day, her nails started chipping and peeling significantly--something we've never experienced with any other salon, even with less costly services. Concerned about the poor quality and the high price paid, I called the salon to explain the situation and ask if they could offer a solution or at least fix the serious issue given she does not live with us all the time and to give us something. To our dismay, the staff was completely unwilling to help or provide any suggestions. Despite the obvious problem and the cost, they did not offer to repair, redo, or even partially address the damage. To not acknowledge your lack of quality and horrible service, something should've been done, but of course nothing was done. What made matters worse was their rude and dismissive attitude over the phone. Instead of showing understanding or professionalism, the staff seemed annoyed and impatient, making the entire interaction uncomfortable and frustrating. They are only concerned with the money they received and not having proper customer service, it's safe to say I will never return, and will let people know about the terrible service as well as the customer service that I received after the service was given. It felt like they had no interest in taking responsibility or valuing customer satisfaction. A reputable and customer-focused salon would recognize that problems can happen and should stand behind their work--especially when charging premium prices. Unfortunately, this salon fails on both quality and service fronts. Given the expensive cost, I expected far better results and a willingness to make things right. Here is a picture below showing the condition of the nails after just one day. Considering the poor quality and lack of service, I strongly believe I should be refunded my $15 for such a disappointing outcome. I cannot recommend this salon to anyone looking for nails that last or a staff that respects and supports their customers. This experience was a total letdown, and I will definitely be taking my business elsewhere. If you're looking for rude staff, poor quality, and zero accountability, this is the place for you. Otherwise, save your money and find a salon that actually cares about their customers.

The manager is very friendly, knows and asks about my family. BK did my nails (like always), and…read moreTony did my toes. I always come here. It's very laid back and quiet.

I got Jen. she did a pedicure for me & she was awesome. I have plantar fasciitis & I live with…read more24/7 nerve pain & she gave me some non-medical advice & OMG it's been so helpfu. plus my toes are so cute

Hands down the best face wax I've ever had. Very detailed and patient. I've left plenty of salons…read moreand noticed missed spots but not here. They were even super nice to my kids while they waited for me to finish.

I think I just walked into one of the best kept hidden secrets in Austell, GA!!!! Get Nailed is a…read moremust try!!! I couldn't take the drive over an hour and a half to Norcross, so I took a chance and tried this nail shop. Station #4 is were I met my new best friend...Leo!!! Now, don't bomb rush him, because I still need to make an appointment for myself, but he is cross-t'ed, dot eyed, with the period at the end!!! Do your entire life a favor and come see him for your next nail appointment to get a pedi and a full set. Just stop by, I promise you won't be disappointed. The customer service is also top tier!!! Thank you Get Nailed for such great customer service!! Take is from your girl with almost 10 million and counting on Google and Yelp. Tell them your girl Sonya sent you!!!

Everything was great they did a wonderful job I love my nails and my feet I'm so ready for my…read moregraduation tomorrow now

The customer service is "Amazing". I am already scheduled for the entire month!!…read more Check out Nail Tip!

I love this nail salon! Everyone is friendly and the prices are very reasonable. I I loved this…read moreplace and I highly recommend it

Never again.. Had an appointment for a gel pedicure and…read morePink/white acrylic nails. Was rushed out and didn't receive a massage for the #2 pedicure and I was specific with color and what I wanted. They acted like they didn't understand what I asked for and I understand there is a language barrier but the Customer service is horrible and I paid full price for everything and felt rushed out without a massage. I had an appointment and they rushed me out of there for walk-ins..the nail color was all wrong too and they didnt want to fix it. I went there to relax but walked out nervous and drained. Beware !

My daughter and I went in for a fast pedicure for both of us and to soak off my daughter's fake…read morefingernails and paint her natural nails with gel. They suggested a gel builder to strengthen her nails. Instead of soaking the nails off, he used a fake nail to pry it off, doing additional damage to her natural nails, he cut her several times and the "builder" ended up being a thick coating like the dip that ended up all over her skin. He also did not try to shape them whatsoever. I wish they had explained that it was not really gel polish. They ended up thick and look like globs of white on her nails. While our pedicures were quick, yet efficient, the manicure was the worst we have experienced. We did not have the time for this service and ended up unhappy with the results.

I don't like leaving bad reviews and this isn't "bad" but we have decided not to return here. I…read morecame on my birthday as a first time client with my hubby. We both got fantastic pedicures so we came back for a second visit. I made an appointment both times as I am very impatient and don't like waiting. My husband was started on right away but I sat a while. I thought the lady doing his feet was going to do mine but a young man came up and said he was there to "get me started" he took off my polish then another customer came in and he told me he had to take her because she had an appointment??? I had one too! I had TWO appointments my husbands pedi was completed and I'm still sitting there now just soaking in water. I was told my tech had to get medicine and would be there in 5 mins after 15 min Joy took over and did my toes. She knicked my toe and that is always a fear for me when in a nail salon I am a pro cosmetologist and sterilizing is so important. Luckily it was minor. I really expected some sort of compensation for my inconvenience (I wasn't started on for over an hour after my appointment time). Even a small offer of 5% off next time etc but I only got multiple apologies and my pedi came to a whopping $48 because I got gel polish. Maybe if they wouldn't have charged me for the gel I would've been happy but again full price I paid plus a tip so we have decided to go elsewhere and I am sad about it because I carefully chose this place based on other reviews and they were friendly with decent pedicures so I am once again looking for an ideal nail salon and unfortunately because of my experience I could not recommend this nail salon

Joy Nails has terrible service, very bad customer service 1/10 service don't recommendread more