I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

WARNING: This company was bought by Dunrite Heating and Air. Please read their reviews before…read morecalling this company.  I had a terrible experience with this company and was eventually forced to file a credit card dispute because I was charged for services that never got started. So the problem I wanted to get addressed was that the exhaust pipe from my attic furnace was collecting condensation and causing a leak. 1. Initial Visit: A technician came out to diagnose the issue. He said that the pipe had to be replaced due to rust and the cap had to be added to the roof end of the pipe because it was completely missing. He charged me $3000 for replacing two sets of pipes. I thought it was expensive but went through with the transaction because of the high reviews on yelp. 2. Failed Service: On the scheduled date, technicians arrived but refused to replace the pipe because my roof was "too steep." I was told they would reschedule with a crew equipped and willing to work on steep roofs. 3. No Follow-Up: The company never rescheduled this service. I tried calling them multiple times but the only response I got was that they would call me back. (the customer service rep was kind and responsive) Do not use this company if you want reliable service or basic communication.

They were extremely friendly and I felt like the were honest about their pricing and work that…read moreneeded to be done. They came out and checked if my dryer vents needed to be cleaned and let me know they didn't and didn't try to sell me on a service I didn't need

I've used Collin Air Conditioning & Heating since I bought my house in 2005 and I've always been…read morepleased with their service and their pricing. They always do their best to help me out of my current predicament, working with my schedule, technical issues, or financial constraints. Everyone is friendly and helpful, from the owner to the office staff and the technicians. Many of the staff have been there for years and it's always good to see techs I've come to know, like Jimmy. Recently, I was impressed with Alex's "detective" skills, and appreciated his resourcefulness in fixing my problem.

We had Rocky out in November because our thermostat was acting funny and the heat wouldn't click…read moreon. He came out quickly and was able to troubleshoot a glitch in the thermostat. He also did a thorough inspection to rule out any other issues. He was very thorough, helpful, informative and friendly. Thanks Rocky!

Roque, the weather is warming up and all I can say is . I run the main 5 ton system on 71 degrees…read moreand the other units at 72 degrees and the house literally gets cold. It's pretty amazing. Thank you for sticking to your guns and standing up for what you believed was in my best interest. I know mechanical issues can happen but these units perform! Thanks!

Highly recommend! Always reliable, knowledgeable, and friendly--there's no need to call anyone…read moreelse. As always, Alan was excellent!

My AC units weren't working properly, and Zee came out and diagnosed the issues. He gave me…read morethorough, straightforward information, as well as pricing broken down so that I could compare apples-to-apples with other bids. DT wasn't the least expensive, but I'm confident the one that was quoted incorrect parts. Anyway, communications were great, second trip was required for installation, all my questions were answered in depth and I have some cool new features. I will happily use DT for all of my future HVAC needs!!

Just used them for the first time to fix a small gas leak in our kitchen. Excellent work! Jerremy…read moreshowed up within an hour of us calling. He was extremely nice, professional, and knowledgeable. I ended up having him flush our tankless water heater and do a general plumbing inspection of our entire house while he was here. Will absolutely be using again.

I had my AC fixed 4/28/2026. Texas and his partner did good job. They are polite, friendly,…read moreskillful and efficient! My AC is working, so far so good... The reason I gave only 4* is that I had never received my invoice until I requested twice and then got my questions unanswered by the company. Caroline

Great experience with a mini split AC install. Submitted for quote through Yelp, Smartway was…read morefirst to respond and best customer service with appointment, options and assuring satisfaction! Install was quick and professional, includes warranty on unit as well as all labor performed!

Eugene came out and solved out issue quickly and made some recommendations. We had him come back…read moreout to do a summer check up/tune up in late April to make sure we're ready for the heat. Highly recommended.

I have a pet peeve regarding your schedulers when i call for a fall or spring checkup. When they…read moresay first available is 2 to 3 months out. I say I am a member of the family plan, doesn't that give me better availability? And they reply with " no, since that is a free service". Excuse me??? I pay $15/month for the family plan or $180/ year. Since a checkup is $70 per your website and I get 2 checkups a year... I have more than paid for them. DUH !!! If I have no other service calls to take advantage of any discounts if they even exist...i am out $40/year. You might counsel them to not insult your customers intelligence. If they continue to do it, its obvious you disagree.

Our experience with Baker Brothers was outstanding. When our guest bathroom sink overflowed and…read moreflooded the entire guest bedroom on a Saturday of a holiday weekend, Baker Brothers came to the rescue. They sent someone out the very next morning, on a Sunday of Memorial Day weekend, when countless other companies were closed or unavailable until later in the week. Our technician, Mark Fuentes, was absolutely incredible. He was kind and personable, and took the time to not only diagnose the problem, but walk us through what caused it, how to prevent it in the future, and how to resolve it on the spot all efficiently and without any rush. What started as an incredibly stressful situation was made manageable thanks to Mark's expertise and Baker Brothers' responsiveness. We're truly grateful and can't recommend them highly enough to anyone looking for reliable, honest, and prompt service!

I have been using this company for years as I was referred by a friend a few years before Covid…read more Brandon has always been a pleasure to work with; but more importantly he is an honest and fair guy. We finally had to replace one of my two units earlier this week, but the other one is still going strong thanks to Brandon's work. I'm praying that I can get a few more years out of it!

When you live in North Texas, you need an honest and reliable company to help you with your cooling…read moreand heating needs. I am grateful to find Ryan Heating and Air. I was referred to Brandon by a friend. She, like me, struggled for years to find an honest, knowledgeable technician. I had been bouncing from one heating and cooling company until I found Brandon. He does not try to automatically sell you a new unit when something is wrong. Or give you false claims that something is wrong. He gives you appropriate options and helps you figure out what is best for your situation. After a few years of repairs, Brandon provided us with a quote for a new system. We are quite pleased with the price and the installation. Highly recommend Ryan Heating and Air. It's the friend you need to live comfortably and happy in your home.

I called Al's plumbing to come and fix a leaky kitchen sink due to the disposal on a Sunday…read more The technician Lance called me back and came to fix the problem Monday morning. Lance and his tech showed up on time, and very professional. I was totally impressed by the the quality of the work, and their pricing was reasonable. I will definitely be calling them again for all my plumbing needs. Thanks to Al's plumbing I'm a very satisfied customer and would recommend them!

What a slipshod organization! Zero ethics, don't give a rat's behind about customer relations…read more Had them out 38 days ago to auger out a kitchen drain line. Tech who came out was unable to complete the job, said he had to be somewhere else and that what he did should be good enough. Said work is warranted for 30 days, and they'd come back out and re-do it if it clogged again. I joked about only 30 days, and asked "so, if it's 40 days, it's going to cost me hundred of dollars again?" He said they're flexible about the time, and that they want to build relationships. Fast forward to last Friday. Kitchen drain backing up again, and had a commode with a failed wax ring that was leaking and destroying my wood floors. Same day, emergency, and weekend service was NOT available. I did the best I could... I turned off the water to the commode and pulled up the damaged wood so I could dry out the are and prevent further damage, and I scheduled a service call for Monday morning. Mallory called this morning (Monday) to say they were on the way. I confirmed that they had the auger on the truck for a do-over, and that they had the parts on the truck and the time available to replace the water line valves under four of my sinks, as previously planned. She said yes. Great! Plumbers showed up, said Mallory told them to charge me again for the angering because they don't warranty that. Also, the auger in their machine was broken and they'd have to have someone else come out. I called the office, spoke with Mallory. I ended up asking to speak with the manager, she claimed that title for herself. I asked to speak to the owner, and she said he doesn't come in, and he will not call customers, that she (Mallory) was the final authority. Mallory told me they would be happy to do the other $900+ of work that I had scheduled for today, and would redo the drain auger for $425, but no warranty. Needless to say, I sent the techs on their way. There is a reason that this company has such a low rating and so many negative comments. I wish I had checked before I wasted my time and money dealing with them.