Crowded. Poor service, but location is good. Try another place if you can. Poorly monitored self service checkout. read more

I enjoyed this target, they have many things to buy. I usually come here during the weekend. The staffs are so helpful, they answered all questions. There are many foreigners around here , because they all want to enjoy the Christmas, and want to experience what the Christmas look like in United States. If you come to San Jose, Cupertino, most of the times you will see someone who couldn't speak English well or have accents, but the Staffs will always listens to their concerns , and provide assistant. I will definitely recommend this targets. read more

On Christmas Eve on website said open until 8 pm. When I arrived at 7:15 doors near customer service were locked and customers were told to walk all the way to other entrance. I was able to do some shopping but could not finish. Cashier supervisor made announcement that if we were not in line by 8 pm we could not purchase our items. I had to sneak in a line to purchase my items. Many customers had to leave empty handed. Cashier supervisor even told employees to block the aisles to make sure no one else got in line to purchase . I asked Jessica the supervisor if it was standard operating practice for target to turn away paying customers. She didn't answer. I had to leave not getting the gift cards I needed for my Christmas Eve party. So disappointed. read more

I love the manager/supervisor he is super nice and helpful he is involved and out there talking to customers asks them about their day and over very amazing customer service in this store everyone is great. read more

I arrived at the Target at Westgate in San Jose, CA at 9:20pm (40 minutes before closing). I get to the return area with 2 large boxes of diapers and the employee states that they stop doing returns at 9pm. I asked to speak to a manager and that employee directed me across to the "order pickup" area, so I start walking across the building with my returns (doesn't even call the manager over). I arrive there and the manager "Le Roy" states he will not accept my return and that "Safeway stops doing returns 2 hours before closing." Last I checked, Safeway was a grocery store, not a general merchandise retailer (and who returns groceries?!).  I would have understood if return hours are different than store hours and it's posted somewhere, but this is the first time I've heard Target has separate return hours and those hours are not listed anywhere. So Target corporate, please correct me if I'm wrong or please start posting your new return hours. I'm a full-time working parent that only has time to return items at night, once my child is down for the night so this was such a huge inconvenience. Customer services is a thing of the past at retailers like Target. I explained my situation to them and they sent me away regardless. They continued ringing people up on those same registers that could have easily processed my returns. Do better Target. P.S. Please clean those dirty restrooms from time to time, they're often disgusting. I didn't complain about the restrooms to Le Roy, since, I imagine, he'll probably tell me that the gas station ones are worse. read more

The most un welcoming Target ive been too. The manager has a very hard time smiling. The rep Dave just shook his head at me instead of giving a greeting. read more

I think I just found my go-to Target spot when I am in San Jose! Usually, I go to the one on Coleman or at Oakridge, but this Target is pretty big and has all the goods that I need and am looking for. I am planning on traveling to a different state soon and I was looking for travel items. This store had all the travel essentials and even shampoo brand that I use. I am definitely planning on going back when I am in the area. However, customer service was ok, as I did see some yelling happening. But overall, I do recommend this Target, as it's located in a shopping center for other places. read more

Target you suck I call customer service and they never answer! This is for customer service, online orders and curbside pick-up wtf is wrong with your store the manager needs to take the blame for the lame service shame on you! read more

Has everything I need. I come often for groceries and household items. People here are also friendly and price is right. Place may need a bit cleaning but overall all happy coming here read more

It's convenient and has a wide selection of products, from groceries to clothing. However, the layout can sometimes feel cluttered, making it hard to find specific items. The checkout lines can also be long, especially during peak hours. It's a decent option for everyday shopping, but improvements in organization and checkout efficiency would enhance the experience. read more

I love shopping at Target... the concept of shopping clothes especially at a departmental store was foreign to me until I had kids I am sure many of the parents can relate to this.. you don't want to buy expensive clothes which will be worn only for a few months...I love their in house brand and find the pricing same as some of the other brands like carters or old navy etc to name a few. What I like is the bold colors and pretty designs and kids look really cute in them. For $8 leggings or shirt likewise, it doesn't hurt the wallet either. I like this location a lot because of its close proximity to my house, well connected to some of the other stores that I would shop at along with some food options available as it is within a mall. A trip to target checks all my grocery and other items on the list.. the staff is nice, friendly, polite and very respectful. Love their customer service. I am a happy loyal target customer for life read more

By far the worst Target I have ever been too. The store was dirty...the bathroom unbelievable. The floor was covers in tissue papers...no soap. I even looked at the cleaning log and it said 11/28/22. I believe it. Ain't no way anyone had cleaned that bathroom same say. Horrible. I told the older guy at customer service counter but he said we busy, someone will get to it. I completely understand short staff is a problem everywhere...but a 15 mins huddle to clean and organize will never hurt sales. The Starbucks was slow af. He was goofing off. I am like sir please make my drinks and cut it out. The worst ever.. read more

Can confirm that this location is racist. This is my 2nd time being waived away from using self-checkout while others were actively using the area. I'm currently waiting to speak with the manager to file a formal complaint against the self-checkout associate as I believe it is the same one from my last encounter read more

Poor customer service. Went there to buy an item and the website at that moment said there were 7 items available. We get there and the app says there are still 7 available. When we try to find the item see the spot where it should be, but no item. Check around for an associate to confirm it's sold out and can't find anyone. Used the touchscreen kiosk to request an associate, it cancels the request 5 times due to not being able find someone. We finally just left the store. So seeing as how the website said there were still 7 available, I did an experiment and ordered on the Target app for curbside pickup. I figured that if it's out of stock they'll cancel it. Well, it was totally in stock, because as I'm writing this, I'm in spot #10 writing this review waiting for the curbside pickup. "Great" customer service Target. Definitely stay away from this Target if possible. Very poor customer service. read more

This Target is awesome. It's a lot bigger than your average Target. We ate dinner in the shopping plaza and stopped here after to pick up some snacks. They have a better selection of snacks than any grocery store I've been to. They had everything we wanted but with new flavor options we haven't seen anywhere else. They have self check out which I always love. If you like Target, you'll definitely love this one! read more

This location is usually one to avoid at all costs, they are perpetually under-staffed, and the lines to do anything are outrageous. However, we did curbside pickup through the Target app, and it was awesome. We got an email when the order was ready with clear instructions how to proceed. We notified them we were on our way per the instructions. Our order was already outside and ready as a result of us having notified them of our pending arrival. Verifying your order can be done with your window closed, and they load the car for you. Seamless, simple, and it keeps you out of the store. We will use this new service long after COVID if it is still available. read more

For a 2-floor Target, this location doesn't actually feel like it has a lot. It doesn't seem to have as much shipment of new items in comparison to other locations. This location in particular is convenient solely because of it's location in the Westgate shopping plaza, so it's nice if you need to run in and grab something really quick. Workers are constantly sanitizing carts so they're ready for customers to grab as they walk in, which is nice. Definitely utilize the self-check out if possible as they usually only have 2-3 cashiers at a time so the line gets backed up. read more

A deeply unpleasant place to shop. Half of what I'm looking for seems to be out of stock at any given time, and a substantial portion of what is on the shelves ends up being mispriced or damaged. Never anyone to help you when you need it, and yet they seem to have one employee whose only job is to lurk around discouraging people from using the self-checkout lines. Prices aren't even that much better than shopping online, so I don't know why I subject myself to this. read more

Ever since this place was renovated it has been so much nicer to visit. The reorganization of products is much better than what was there originally. The parking lot is usually very busy and packed, so be ready to use up all your patience here. Staff is pretty helpful and friendly. Love that they have an order pickup service for when you need things in a hurry. Used it for picking up a somewhat last minute Christmas gift and it was awesome! read more

The manager named Tomas won't help you even when target sends you broken items! I had a reference number from target Human Resources & he refused to even look at it. I would avoid this target at all cost, I'll be calling target back tomorrow about my experience with Tomas. The guys upstairs were helpful, but brought out the wrong size of product, by that time we ran out of time. They locked my fiancé out 5 minutes before closing to top off this ridiculously poor experience. Tomas maybe you should try listening and understanding your customers needs! It's shameful to let Tomas be a manager, seems like he has a bit of a power trip issue. Worst Customer service manager I've ever dealt with (I work in retail too and it's awful to even have to write this review) I'd give you 0 stars if I could. Sometimes you have a bad experience with a broken new item and you'd expect to have it handled professionally, at the end of the day I'm sorry I shopped at Target at all, bad decision. I can't wait to get a hold of target tomorrow! ;) read more

I give 1 star for customer service at self checkout. PLEASE DONT TALK SHIT BEHIND THE CUSTOMER ! Having customer is having JOBS , please remember that ! Don't come to help me and then walk away to talk " how stupid the customer was" I heard that, don't assume that all Asian don't understand English. I love Target and always prefer to shop at Target. But I was extremely disappointed today about customers service. Please be patient to help customer when they struggle with scanning ! read more

I went there today for a return at about 10ish and there was a Asian lady who was helping a customer on her phone for long time and I was next, and there was another lady came and stand behind me, another employee comes and she asked for his help and then they both try to help her for another 5 minutes, and she calls me over and naps at me to push the @ change mind on the pad and throw the receipt at me,, really! read more

This is my local Target as I'm a fan of Target stores. They carry everything from clothes to food and everything in between. The staff here has always been professional and helpful. I spend alot of time here because well I like to spend money. I'm a big fan of the new changes that's happening at this Target. The new remodel is making this Target feel a little upscale . Something that's welcomed in this family friendly community. I can't wait to see the finished product. Something that's pretty cool that many people won't see is the gave a phone charging station. You pay and put your phone in a clear locked cubby after plugging it in and continue your shopping. IDK but I think it's cool and convenient. All in all I'm satisfied with this Target and enjoy everything this 2 story store has to offer. read more

Thank you to Caesar in the customer service department for your help to unload the air conditioner from my car and brought it back to the store with the flat bed. It was not that big but surprisingly heavy so we really appreciate the help. As always, Target has great merchandise and great service. read more

Just don't buy any electronics from this store. 30 day return or exchange policy? Forget it. Go to other department stores that have better return and exchange policy. Specially for a customer who never returns any items. read more

One of the girls in the office was having a birthday. We wanted some custom baloons that we bought on ebay but could not find a helium tank anywhere. We tried this Target and they had one in stock! They held it for us and we picked it up the same day. Yay!!!! read more

Target - Department Stores Near Me - San Jose, California

Very UNCOMFORTABLE behavior. I went to the womens bathroom at this location (near closing), and as I was in the stall, the janitor began reaching under my stall to pick up trash while I was using it. When I exited the stall, he waited inside the bathroom untill I exited the bathroom. An employee (glasses and medium long black hair) was informed of what happened but he seemed to just brush it off and dismiss it saying they had to do it to clean. May 21, 2022 read more

ZERO stars for the punk kid doing the drive up orders tonight'. Your assistance was poor and walking away while I'm asking you questions as to why I only received part of my order was in my opinion enough for you to lose your job. I have 2 teenagers, probably your age, and I can assure you, neither one would ever treat a customer at their JOB the way you did with me this evening. Now for the 5 Stars... because punk kid was of no assistance I had to go into the store and try and get help resolving the partial order situation. I had received 2 of the 3 books I purchased, which was on a buy 2 get 1 free deal Target is running on games and books today. My 5 stars go the gentleman at the customer service counter tonight Saturday 11/12 between 6:00-6:30pm. Thank you for listening to my rant about the crappy service I received outside and the situation with my order. Thank you for having a kind, calming and understanding approach when dealing with me and helping resolve the situation. Honestly, I walked in so flustered and frustrated and after your assistance, I walked out just thinking, wow! Decent customer service these days is becoming less and less but EXCEPTIONAL customer service is almost unheard of. I wish I had caught you name because I would love to see you receive full recognitions for this review. Thank you!l for Turning a crappy experience around! read more

Yelp and Target's website said hours were 8am - 11pm on Saturday. Got there 10:04 - door said 10pm closing time. Wasted trip. Update your hours smh. read more

Phenomenal job from Heder!!!! Hes THE BEST in the store, no one else compares to his excellent work ethic!!! Not only did he help me find the Seventeen albums, but he also price matched them to the other store. Neat job! Keep up the great work Heder!!!! read more

Came to this location for a pick up an order, so this review is for pick up only. The store itself looked dirty and messy. The pick up counter was quick and fast. Customer service was good. read more

OVERALL:Overall I'm a fan of this Target because it's two stories with an elevator or escalator that also takes up your shopping cart. So cool! Due to the two stories it feels like everything is spaced out nicely. LOCATION:Three entrances with two toward parking lots and one connected to West Gate mall. Great location to get more shopping done in one location. DEALS:Remember to bring your own bags otherwise you have to pay 10 cents for one. They're supposed to subtract 5 cents for every bag you bring in on your own. Use your Target Red card credit card to get 5% off every order. read more

Target - Department Stores Near Me - San Jose, California

This store has the worst customer service in the Bay Area! I returned some items and waited for my refund which never came. I returned to the store, they verified that the items were return in org packages and that no refund was issued. They told me to call their corp office. They verified that I was owed a refund and would need to goto the same store again. My 5th fifth trip their the Target manager said tht "it didn't work that way, and to call the corp office again." What??? Just give me back my money. Still, as of yet, NOT recieved my funds and I'm in limbo until they fix their rectal-cranial inversion. read more

You can find me here late nights ;) An ex roomate stole a plethora of my things when we evicted her, so I came in with an actual purpose, not just to see what I can come across. We went up to the electronics section which for a target is well stoked with all sorts of electronics. A most amazing manager called Alice approached us a with a genuine smile and helped us find what we needed (HUGE shout out to Alice, you ROCK!!). We were able to get everything we needed to get our home put together and I couldn't be happier. They also have some pretty nice clothes here, I've gotten some shoes, ties, shirts and trousers from here. Overall; Target never fails us, EVER. We will definately come back. If you stop by, find Alice, she'll help you out!! read more

Target - BABE, A ZUBAT!!! - Department Stores Near Me - San Jose, California

Similar to the Target as Oakridge, this is a two story store. They seemed a bit short on inventory, at least in the electronics area. They had loads of groceries but not much variety. Cashiers seemed overwhelmed, probably because several staff members were concerned with the cart-scalator's upset. read more

Target - Shopping doesn't always go as planned. Don't cry over spilt milk. - Department Stores Near Me - San Jose, California

I got to say I found some great deals at Target. 8 fruit of the loom 100% cotton t-shirts $13 bucks. A nice purple shirt $20 bucks and short pants $14 read more

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Yesterday, I went to go here and do my nightly shopping. All of a sudden, a female security guard approaches me, asking me for the stuff i 'took'. She repossessed them from me and told me to never return here. She told me that this has been going on but no action had been done. Long story short, I was permanently banned from coming back to this Target. That's the last time i'm coming here. Stay Away From This Target!!! They Are Full Of Assholes!!! read more

Target is getting re-modeled. I seriously had a hard time finding items and they pushed the aisles closer to each other so it is difficult to navigate. Upstairs is being remodeled too. So things are moved around there too. My biggest gripe is the line to check out. The line was inefficient. There is a target lady telling people to go to which line. Just open more registered and not club the front so people can get around to get to a clerk to check out or self service. It was just painful and it felt like forever with the check out service. read more

Beware of Le Roy at the front check lanes . Middle Aged bald man with grease stains on his shirt wearing a face mask made for a child with a snarky attitude . He will lie to you and say he is the store manager when I'm fact he is not . Need to hide this guy in the back room . read more

This is a larger than normal Target location spread out over two stories. They are generally well stocked and the staff helpful. The one thing I do want to note here is that the parking is usually not a problem but the lot is smaller right around the immediate area of the store. Since it's part of a mall, if you don't mind walking a bit, there's always plenty of parking but just might not be in front of the store. read more