Incredibly kind staff, they fixed my nose pads on the spot after they had broken off, and genuinely…read morewanted to help. Thanks so much!

Friendly and professional staff. Accurately measured distances for progressive lenses in one shot…read more Glasses were ready and perfect within 3 weeks. And it was fairly inexpensive!

Great experience! I had a screw lost from my glass. And the Sales Manager Randy fixed it very…read morequickly for free!

Lost a part of my glasses and they replaced it for free!! Shoutout Randy Wen!!!! Also they were…read morecrooked and he fixed that too

Dr. Helen is great. We've been going to her for 6 years now with our children. We always get…read moregreat results and the kids have fun too.

i'll have to give them a 2 star. this is for the fact they overcharge a lot. glasses and contacts…read moreare double or more than the cost of outside places, i get they have to make money somehow but that is insane and the fact that they charge separately for lenses like scratch, blue light, etc is crazy. i went to costco and everything is included first of all the pricing is so much more reasonable. keep in mind costco price is without insurance and at this optometry it is with insurance which is even crazier. they also push extra screenings on you so you have to pay them and they don't tell you that it is optional or not needed. additionally, exam here is not the best, they get your prescription wrong multiple times!! and you have to wait a very long time to get seen by doctor but you are in the chair for less than 10. not professional, would not come back

Owner, who seems to be an optometrist doesn't know how to talk to a customer…read more Their staff didn't have an answer to my question to which I asked them if they can get me an answer. Owner came back to me and talked to me rudely. He also tried to charge me higher copay than what my insurance had. There was a guy sitting next to me trying his new glasses and he literally said they made his glasses all wrong because he couldn't see it using them. I wasted so much of my time working with these guys. Not returning back ever to this location due to so many ted flags. Please avoid this place.

The woman with large glasses at the front desk was very rude. Came in to look at their frames and…read moreafter her attitude, I left right awa

Whoever came up with this business is an absolute genius!…read more I had two glasses that I had broken the frame and thought that was it. I really liked them and one was a very expensive frame. While at my optometrist I was recommended Vision Eyeglass Repair at 1144 S Winchester Blvd, Ste D, San Jose, CA 95128 Upon arrival, I found parking to be a bit challenging as this is a house. There is good ADA parking on the driveway. All business is done through a modified front wood door with an access window cut into it. The grounds are kept very clean and the business appears to be run by an older man and woman. I had a short wait, as there were two customers ahead of me. I learned that he tries to repair while you wait. The lady assured me he would be with me soon. Five minutes later I met the gentleman and showed him my broken glasses. He told me they could be repaired but involved repairing the hinges and other items. He gave me a price quote-which I felt was very fair considering the damage. I paid up front (they do take credit cards) and I told him he could have them for a few days. I came back a few days later and the glasses looked great. The lenses were clean, nothing was loose, the repairs looked great! I was so happy-that's why im doing this review. I HIGHLY RECOMMEND this business!

There is a reason this wonderful business gets a five star review! They are friendly, helpful, and…read morefixed my problem other places couldn't! I was looking for a place to replace my lens on my pair of sunglasses. All of the businesses I went to either couldn't do it or ruined my frames trying to do it. Vision eyeglass repair was able to fix my frame AND put the lens in within a few hours! I would definitely recommend this business for eyeglass repair. Note BRING CASH. I don't think they take card.

Was there for less than 5 minutes. Shout out Korinna for the quick and helpful service.read more

Brandon seriously felt like meeting my long-lost twin brother Super handsome, incredibly friendly,…read moreenergetic, and genuinely passionate about helping people. His knowledge about eyewear is seriously impressive. No matter what questions you have about glasses, lenses, styles, or what works best for you, Brandon takes the time to explain everything clearly with a professional but fun attitude. If you need anything eyewear-related, go see Brandon! He'll make sure all your questions are answered and you'll probably have a good laugh while you're there too. Highly recommend!

Got my new pair of glasses. Some Ziess brand w/Nike frame, with anti glare and automatic shade in…read morethe sun and anti scratch and progressive lens and I also buy my Sunglasses there too with prescription. Been coming here for a while. Dr. Wun and her staff Natalia were excellent. I was very impressed with Natalia and her product knowledge. She was professional in her assistance and very knowledgeable how your insurance works and what lens are free and which ones are not and which frame is covered and which one is not. Very satisfied to see a Latina working with the Asian community in Cupertino. Me and my daughter & wife are satisfied customers and would recommend to anybody in need of glasses or contacts. Including those in need of progressive type of lenses.

I cannot recommend this clinic. The combination of unprofessional conduct, inadequate medical…read moredocumentation, and questionable hygiene made for a very negative experience.

Such a wonderful customer service when I just required a screw fixed, that had fallen off my sun…read moreglasses rendering them useless . She took the time to fix my Gucci sunglasses almost spending 15 mins and also tightened screws of my partners ray bans . Charged 2 dollars !

NEVER GO. 1. it's very unprofessional, when I pick my…read moreglasses, they just hand me off the glasses, without a box or something until I remind. 2. the nose pads are broken after 4-5 months, I went to the store for a replacement, they told me I will pay extra fee next time for that???? as far as I know, it's free to replace in other stores even if you didn't purchase any from it. 3. I feel not respected...

One of the arms for my eyeglasses got unscrewed and I was looking for some place close to home…read morescrew it back for me, I had the screw as well. The first place I went to was happy to do it, their optometrist was at lunch so I went to Cupertino Family Eye Care since they were close by. The place is in a strip mall with plenty of parking. I was able to park in the 15 minute parking right in front of the place. I walked in and asked if they can screw the arm back in and I was told that they will only help if I was a patent of theirs!!! It would have taken less than 30 seconds to help and they would have provided great customer service even if I was not currently a customer of theirs. I was in fact looking for a new optometrist and would probably have picked them because of how accommodating they were and they are near my house but that does not matter since I would never use them nor recommend them based on this experience. It's not even that they were busy or short staffed, there were no customers (not surprised) and they were several staff milling around. I went to Vista Eye Care and they did this for me in under a minute and refused payment. That is customer service!!

Very disappointed with the glasses I got from this place in July 2025. I wanted an Oakley glasses…read moreand ordered a frame in this practice. After paid $300+ vsp insurance, I got my glasses. I paid for anti fog , anti scratch and all other possible options at the time. But the first few weeks when I used the glasses in the sun for sports, it fogged so badly that I can't drive home without keep wiping it. I complained to this store but any heard back any solutions. Now today, I just noticed scratch on the right side glasses. I have other prescription glasses and never have fog or scratch problems because I paid for them. This Oakley glasses is very expensive and disappointing!

I left this place feeling embarrassed and disappointed. The overall experience was nothing like the…read morecare I had received here before the ownership changed. I went in for a contact lens fitting because my current lenses weren't fitting properly. I explained that to the doctor at the beginning of my appointment, so he knew exactly why I was there. After the exam, he gave me one trial box in the prescribed power and said it was the only box he had. That's only about two days of wear. I told him I didn't think that was enough time to know if the lenses fit well. Instead of giving me more of the same prescription, he gave me one trial box in a lower power. That also only lasts about two days, and one pair has to be saved for my follow-up visit. So in reality, I only had about one day to try each prescription. I even joked that maybe I should wear both prescriptions at the same time. He said some people do that and told me to give it a try. But I came in because my contact lenses weren't fitting properly. One day simply isn't enough to know whether a contact lens fits properly. The doctor seemed busy, so I asked the front desk if I could get just two more days of trial lenses in one of the prescriptions so I could properly evaluate the fit. The woman at the front desk said she would check. Before she even had a chance, another employee walked by and, without stopping to understand my situation, loudly said they don't give out lenses just because someone asks. She kept repeating, "You need to wear those when you come back for your follow-up." She never asked how many trial lenses I had received or what the doctor had recommended. She didn't ask me a single question before making a judgment. I came in seeking help with a contact lens fitting, but instead of trying to understand my situation, she dismissed my concern without ever speaking to me. After that, I saw her walk into the back office and begin talking with the owner while looking in my direction through the glass wall. I could hear her mention that I was asking for more lenses. I don't know what else was said, but it made me feel even more uncomfortable and judged. I asked if I could speak with the doctor again, but I was told he was busy. I then asked for a copy of my contact lens prescription. They said they would email it to me, but instead I received a link to create a patient portal account. When I opened the link, all I got was an error message that said, {"message": "URL not found"}. I tried the link in both Chrome and Safari, but neither worked. When I called the office, I was told they couldn't email my prescription and that I would have to drive back to the place to pick it up in person. I paid $299 for the exam. Patients have the right to receive a copy of their contact lens prescription. A broken portal link and another trip across town is not a reasonable way to provide it. After my visit, I learned that the practice has new owners. I also noticed several recent reviews from other patients saying the service had changed after the ownership change. I honestly wish I had read those reviews before making my appointment because my experience was very similar. If you're considering this place, I encourage you to read the recent reviews first. Unfortunately, based on my experience, I can't recommend this practice, and I won't be back. Overall, I've had a much better experience with Costco Optometry.

I'm not sure if thing have changed this year (based on previous reviews), but the service my family…read moreand I received here was outstanding. From the time we walked in to the time we were done. This is the most thorough and organized place we have been to. They explain insurance very well. Other places we have been were never this detailed and would actually get information on our insurance wrong. Any questions we had were answered and everyone was very nice and friendly. The glasses selection they have is quite nice and a lot to choose from. We will definitely come back again next year.