I'm trying to find a way to contact the business manager directly and there doesn't appear to be an option on here or their website. I've had to take my (Less than a year old) car in a couple of times for the same issues. And, both times, I was able to call in and make a Saturday appointment. I called to make another appointment for the same things (SIGH) and Diana told me they don't take Saturday appointments, just walk ins.. even though I've made them before. So confused. What is the deal? read more

This place is a rip off and full of Liars. They told me I needed $5000 worth of work done to my car after I took it in for an oils change. I ended up taking it to three other mechanics that all told me there's nothing wrong with my car. read more

Wanted to lease a vehicle...first Sal jacked up the price $3,000 from the sticked MSRP listed on the vehicle1 His greed got the better of him and what followed suit was just more of the same, trying to take me to the cleaners. Of course I left!! Do Not not even bother to go there..they are the worst of the worst. Yelp should have a minus ranging for such company''s because even one star is one too many!!! read more

Joyce in the service department at Team Nissan is excellent. I brought my Leaf in for some minor repairs and she kept me in the loop the entire time. Thanks a million, Joyce. read more

They sell great cars but getting your car serviced is ridiculous! I've been here for more than 2 hours already and was told it's still another 15 to 20 minute wait. They need more people to do the job or not accept so many cars it's horrible!! Bad experience! Not coming here to get my car serviced any more!!! read more

Buying a car here was excruciating. Tried for 2 months to get the car I wanted with options I wanted. Communication was almost non existent. Whenever I called or emailed and DID get hold of someone, they asked me to fill out the same paperwork.over and over. it was like the movie Groundhog Day... read more

My boyfriend was an acquaintance of Katy Vizzo in finance, and she helped him purchase a 2005 Chevy Tahoe from Ventura auto connection in February, and she ended up adding herself to the loan without him knowing. When he refused to date her in July, she came to his work and took the Tahoe from him. While there's nothing he can do bcuz she's "technically" the secondary on the loan, she still has the vehicle and is refusing to make the payments on the vehicle. She has been hiding it since it was taken. I wouldn't trust Oxnard Nissan with my life!!! We are now responsible for a loan on a car that we don't even have. These people are scam artists!!! read more

If anyone someday decides to go in and buy a vehicle at team Nissan I suggest you do not deal with Thamara the finance manager. She is straight out rude! She left me a voicemail threatening me that if I didn't take in the remaining balance of my down payment in that same day or the car thatI bought from them that she would call and report the vehicle stolen! Well with that being said, after receiving and hearing the rude voicemail left by Thamara over in the finance dept. I texted the sales that sold me the car Carlos Estrada and I told him I'd return the car not because I didn't have the remaining balance but, because of the way this bad customer service issue was handled I no longer wanted to give them my money. Truly a bad experience! read more

Two years after my last review of Team Nissan. I gotta say that the service department is better than ever. Big Thank You to Frank in service who recently helped me out when I needed it most. Customer service excellence always here at Team Nissan. And when its time for a new car, Paco Mendez in sales is the person I'll go to again: the best of the best ! read more

Don't go there , They have no Idea what they are doing , Charged us $1700.00 for a exhaust manifold and Catalytic converter that it didn't need and had our truck for over a month to smog it , After all that wasted money they still couldn't pass smog They put 300 miles on our truck and used a full tank of gas left us on empty , Barely made it one block before it ran out , So we took it to another shop 2 hours found the problem and fixed it read more

We were referred to Carlos Estrada who is car sales and lease associate. We called him ahead of time and explained that we were interested in looking at some cars for my daughter. I told him we were just interested in looking and were not ready to buy yet. We were at the dealership about 20 minutes later and were greeted by Carlos who was extremely helpful and did not hit us with any pushy sales tactics. He took his time and showed us the cars that were in our budget so we finally decided on a 2013 Nissan Sentra. We sat down to discuss prices but we were still not ready to pull the trigger. We told him we would go eat and think about it and come back. If you ever been to a dealer, this is when they refuse to let you go. But this was not the case. He said no problem and told us to give him a call when we were ready. We bought the car about 1 hour later. If you want excellent customer service with no gimmicks or pushy sales tactics, I highly recommend Carlos Estrada. Thank you Carlos for working with us and for your outstanding customer support. read more

I was there a month ago to have car be service for 30k maintenance. The service person gave two options a $300 or $400 package for the 30k maintenance. I chose the $300. It took 4hrs because, he decided to have my car be done at the end of the day. This was base on me telling him, that, I was going to eat and will be back in hour and a half. I looked up on their website what recommended for maintenance and the cost of it. I discovered that, they rip me off by $200. I submitted a complaint via their survey. The person that call me was not interested in a resolution. She was there to meet requirements. I don't recommend this dealer due to such deceiving sales practice. read more

what a friggin joke!!! Didn't have the cars advertised, Salesan knew nothing, we asked to see some 2011 models, and he had to do what I was doing, walk around to all the cars and look at the window. Way to know your inventory. Asked to test drive a 2011 extera, salesman had to go find the keys. Asked about the rebates advertised in the paper. He had to pull notes from his pocket, and of course that model did not have rebates, Unfortunatly I forgot the ad. He comes back with the keys and the battery is so dead the power locks do not even work. he says, Well it's probably been sitting here for a year.. No effort to get someone to start it, and frankly if this is how they care for the cars on the lots, why would I want to buy from them. Eveything I looked at had scratches. They are clearly not careful. After letting us sit in the car, the salesman wandered off to text someone, and after a couple more minuts said, well if you decide you want to drive something else let me know, and walks away. he invested all or 20 minutes with us and thinks he will ever get a sale? finally any dealer that adds a "dealer mark-up" on top of MSRP (retail price with a profit built in) will neve get my business. read more

I wish I could give these people a 0 rating. They are crooks, plain and simple. I bought a car through their "special financing" department, and as soon as they found out that I didnt have what they wanted AFTER I left the dealership with my car, they became rude, and harassing. I told them EXACTLY what I had to deal with when I walked in the dealership, no more, no less. I reiterated what I had and did not have SEVERAL times. Apparently Tamera Ayala decided to make promises to the financing company about things I didnt have, and then when I couldnt get them for her, she started threatening me. I now have to turn the car in because they want from me what I told them I didnt have to begin with. NEVER Deal with these people. WORST DEALERSHIP EVER. read more

So just stopped by to get license plate frame for front of a 2013 pathfinder I bought in Orange County , I also had a piece of trim that was loose . The service team mounted the plate and fixed my trim for free in less than 15 minutes! Thank you! Wow what a bummer Had a oil change and service , tech did not reset alerts on screen, paperwork handed to me and it showed battery was poor?? Vehicle is only three years old? Service gal for dealership has no clue about cars, I explained how battery is charged by alternator and you would think I was talking rocket science. Got weak sauce excuse for poor work and promise of free oil change, I will go elsewhere read more

Pretty upset. I traded my old Nissan in for a new one, asked more than once for the manager to check on my discount through a company my employer works with-he kept saying he would, but never did. I realized this when I was shopping for another car and saw how much of a discount Team Nissan could've given me. Not only do I feel completely screwed over with a high balance that could've been a lot lower, but I also got a court hearing notice in the mail stating my old Nissan had been impounded. I haven't owned that car in months! I called Team Nissan and apparently there was a delay in my title change....it's been over 2 months. I also noticed a balance still left on the car I traded in after being assured they would take care of it....THREE TIMES!! I feel like they could at least try to make it right and discount on my current Nissan if the company wants to remain in good faith, I've never had such a shady experience read more

I just purchased a 20012 Sentra, very pleased with my experience working with the salesman Steve Stephens and the rest of the staff. They did an awesome job to help me stay within my budget, no hard upsale! read more

Don't ever come here!!! They make deals they can't keep! Sales guy John makes promises he can't keep! And is extremely rude about it l

I had been browsing for a car online, but I knew I had to go to a dealership to see the cars. My only intentions were to browse and that is what I told Jorge. I think he did great at helping me since I kinda had an idea of what I was looking for. He showed me interior of the cars and gave me information about the cars. He told us we could talk to the sales consultant, Javier, but I kept telling him I only went to browse. He mentioned we could talk about numbers without having to commit to a car just so that I could get an idea of what I would be looking at. I agreed since it was clear I was not getting a car today. Jorge did his job well. No complaints there. However, Javier made me feel so uncomfortable. I am a timid person, so I took my boyfriend so he could help me out. Javier greeted us nicely and offered water bottles. We talked numbers and my boyfriend and I made sure he understood I was not going to get a car since I hadn't gone to other dealerships. Well he kept mentioning, "If you could get the car, would you?" I kept mentioning I was not coming out with a car, yet he kept pushing the question. I finally told him, "If I could, I would, but I don't want a car today." He made a deal, and I told him it was nice but I was not getting a car since Jorge said we could talk about the numbers so that I had an idea of where I was standing. Eventually my boyfriend stepped in (thank God), and told him he had to calm down and not pressure me. He claimed he wasn't but I felt he was. I couldn't answer without thinking "Be careful what you answer." I don't think he understood I was not getting a car. We got up to finish the conversation because he kept pressuring me and he became stubborn. I made eye contact to at least shake hands and thank him for at least trying to help. However, he just cut the conversation in a rude way. His facial expressions were like "get out of here." To me this was disrespectful since I did not disrespect him. read more

Called spoke to Mike in service about my new/used Frontier. Mike took the time to answer all my questions and more. Normally would not take my cars to the dealer due to price but their estimates were lower than the independents. Will give more feedback after my repairs. read more

I have been going to Team Nissan for 5+ years. They are always helpful and a pleasure to deal with. In their waiting room they have a Cafe and free wifi and they wash your car. Doesn't get any better than that! read more

i just wanted to thank Donald Reyes at Team Nissan who helped my co worker get financed and purchase a car she is so happy in her 2017 Nissan Sentra her whole experience was just wonderful thank you Donald Reyes and the whole staff at Team Nissan read more

Sal and Navi were great. Helped me get in and out without any hassle. Really appreciate it and look forward to working with you guys in the future. read more

If I could leave zero stars I would. The WORST customer service ever. I called this dealership to ask a few questions about the differences in one cars models and they WOULD NOT answer me. I live 45 miles away and didn't want to go without those questions being answered first. They also put me on hold for a long time and then hung up on me. Guess they don't want my money! I would never buy a car from these people. Go to Santa Barbara Nissan....such a better experience. read more

Had a flat tire over the weekend. Got that replaced(not at Nissan ) but the warning light needed to be reset. Went to Nissan this morning with no appointment and they took care of it in less than a hour. Alfred was the service advisor. read more

What a nice facility! Easy to pull up and the customer service starts immediately. They are fast, friendly, efficient, and have a really nice waiting area with tv and snack bar while you wait. They even wash the car for you before returning it. It was refreshing dealing with happy employees who know what they are doing. read more

My family and friends have purchased numerous vehicles with Team Nissan. I highly recommend them to anyone that is purchasing, or thinking about purchasing a car. The customer service is excellent and any appointment I have at the dealership has always been on time. Their quality of work always exceeds my expectations. Thank you guys again Team Nissan :) read more

I am sorry to say that if you want services done, other than a part recall, you would and should probably want to go elsewhere. In my opinion, they do have good customer service but it is eclipsed by overpriced and having to wait long for services. Probably what got me the most was that overall, price was over the top (just to give specifics, the last instance was a 500 dollar brake pad replacement with myself supplying the pads, I refused and went elsewhere to get the service done for a fifth of the price). Another downer is that service is actually not too fast, yes it is busy, but I would encourage everyone to look out the window that views into the workshop to take accountability of wasted time (specifics from me, I sat there watching through the window into the shop and I saw a lot of talking and standing around, while my car sat elevated without anyone working on it. I was there for 2 hours with work going on sporadically.) That may or may not be normal to see, but it only takes a single instance to ruin the whole experience. Again, look elsewhere for services (for better price and probably better time), preferably places that have open and wide views of the workshop. read more

Salesmen appear like nice people but are very deceiving and will not let you go. Very rude at times just to make the sell. Buyer beware.

They don't even deserve one star. What a mess they put me in. Didn't listen to my wants or needs, only worked for what benefited them & their pockets. Never setting foot in that dealer again. So disappointed. read more

Service department sucks with there Estimated Time & Promise times. First Alfredo tells me its going to take 2 hrs to check my tires for nail "check tire pressure" light. Yet on paper hes making me sign, it promises me 30mins, so when i bring it up, he says an hr. Its been an hour and a half on this wednesday and its finally ready.. its not the first time, i come here for oil changes and same thing as well with other service team members. read more

Herb helped me. Solid professional. Very competitive pricing. And knew his Stuff. They fixed my car professionals. Provided shuttle and advised me proper. Best Nissan mechanics. I recommend them. read more

Worst customer service ever. They sold me a brand new nissan altima 2015, of which the brakes gave out not even 3 months later. They refuse to check the brakes or do anything about it. They sell faulty cars, please don't buy here, if you care about your safety. Glad to say I'm in the process of contacting a lawyer. Even the parts manager recommended I contact a lawyer. Thats how crappy this place is. read more

I had an AC unit that went out on my 2012 Murano. I had great customer service from Sal in the service department, he was so nice to my mom who brought my car in and explained everything in great detail to her!!!! I really appreciate team Nissan for having a great employee!!!! read more

So my boyfriend says take my car to the Oxnard Nissan because the dealer here in t.o there complete assholes.. I take the car and the service rider seems like he knows what he's doing. The cafe inside was nice. They finished the car in about a hour n a half. Then the service rider comes and get me and says the car is ready I go out to the back and I'm waiting... Waiting... Waiting... It takes another 20 minutes for the car to come out and they say they clean your car when they service it LIES N FAIRY TAILS.... NO NEED FOR A HIGH SCHOOL REUNION BECAUSE EVERYONE THAT WENT TO C.I WORKS THERE!!!!!! read more

I purchased a vehicle there and was excited although after I left the dealership my son check the car and come to find that the bar that holds the hood open was missing and the visor was broken filter need to be replaced they replaced it no problem. I was given one key when I purchased the car I asked the sales lady Tina if I can get another one she said she would ask her manager about a discount on another key, I haven't heard back from her made calls to her she had a customer and said she would call me back, hasn't called. The service department called me 2 days after they replace missing items and said that the battery was low needs to be replaced and the breaks I had the car less than a month why didn't they replace it?? Then I called Tina again and come to find out the manager told her he wasn't going to spend anymore on the car it is a used car. I called the service department and was told prior to selling the car that was replace already? it makes you wonder what is true or false. Unhappy with the service you get after you purchase the vehicle. they need to keep their word and do what is right. read more

THESE GUYS ARE TOTAL SCAMMERS! Went there to look at a Rouge, said they'd throw in a bunch of upgrades for stuff like tint, bluetooth, leather interior, and all at a low APR. Then we started signing some sale papers and get this, they try to slip in the contract at the end, when we're used to signing stuff, charges for all that stuff including $300 for the lower APR ---They tried to finance the extra charges on the back end! We tore up the contract and walked out on those liars. Plus the manager had the ugliest sweater I've ever seen. Avoid team Nissan Oxnard at all costs--SERIOUSLY! read more

2 of the 3 people I encountered were rude and it was downhill from there. I guess the days of car salesman fake-kissing your ass to make a sale are over, but I digress. Anyway, I went to the dealership to finalize a deal I made on THEIR website, but once I arrived, they wanted to charge me an additional $4K above the sticker price and beyond the normal tax, license, etc.  They also offered me less than what THEIR website offered me for my excellent condition, late model trade-in (2018 with pink slip in hand.) Edgar was nice and tried to make the deal but ultimately the sale fell through over $494.  I get that $494 is not a lot of money, but at that point, for me, it was a matter of principle. I don't do bait and switch and I don't like my time being wasted. The whole point of making the deal online was to save time and avoid the haggling. Sorry Team Nissan, I'll be taking my 795 credit score elsewhere. I just want to reiterate though, that Edgar was very professional and pleasant to work. read more

Got my GTR from here. John, Paul and the GM were great! Got an Altima 2 months after for my mom. They dropped off the car at my work. Thanks guys! read more

2014 Sentra was making a weird vibrating noise brought it in and they assisted me right away, Jeff; round of applause went with me and drove the car to figure out what the noise is he had an idea of what it could of been and took it back to the shop 30 min after I was out of there not hearing that noise anymore, thank you Jeff! Could of gave this place 5 stars but the asst mgr. should be a little nicer next time doesn't seem like he knows what he's doing. read more