After my first complaint I was finally able to understand that I was NOT overcharged and I stated before thanks to a Nissan supervisor that was very polite and patient with me, so why 3 stars? well because the Nissan supervisor made me drive 4 hours (2 and 2) to give me a 20 minutes explanation, he compensated me with the gasoline but I can't forgive the 4 hours drive and 200 miles I had to put to my new car. read more

My experience was quick and painless. We already knew what we wanted to purchase plus we were in a hurry. I appreciate the sales man Drew's response to our needs and we'll definitely recommend team Nissan to our friends. read more

The parts and service departments have never steered me wrong. Always an easy process, from scheduled to first-come-first-served visits.

Amazing buying experience with Karla Guzman, she answered all of my questions and was very kind and patient. Thank you Karla and thank you Team Nissan! read more

Excellent customer service from the service department. Scheduled my appointment with Frank and when i arrived, waiting to speak to him (he was with another customer) 3 other employees greeted me and offered to assist me. He explained everything to me and walked me through the whole service. I will absolutely be a return customer. Only thing that lacked for me was the car wash that came with the service, it was very rushed and half of the car was still dirty, otherwise over all great visit. read more

After a long weekend of car shopping, it was great to find Team Nissan. They are fair and fast. I bought a great car in under an hour. They don't play back and forth games. I had a chance to experience their service department for regular maintenance and I have to say, they are the best service department around. They are courteous and efficient. I hope to buy another car from Team Nissan in the near future and I recommend them to anybody. read more

Great service friendly staff! Never had a problem getting regular maintenance! I'm in and out and even get a nice car wash! Mike, David, Alfred, and Christina are awesome. read more

I've brought my car in a couple times to be serviced. I have to admit prices are a bit high but I do get a complimentary car wash when I'm there. During my last visit I worked with Herb and it was such a great experience. He listened to every single question I asked about my car, suggested the complimentary shuttle while I waited for my car and overall provided great service! Although I was told my car would be ready in 4 hours and it was ready later Herb called to inform me of the time change. Great customer service. read more

I bought a car from Mauricio and Paco back in 2010, as a single younger woman buying my first car by myself I was treated with a level of respect by these guys that I did not get at other dealerships. I always recommend them anytime someone is looking for a car. I am still very happy with the car I bought, but whenever the time for a new car comes I will be returning. I enjoy the personal touch of getting a letter from one or both of them each year hoping I am still happy and letting me know they are still there. When I bought my car if came with a service package, I have never regretted coming here to get all my services done here. As the daughter of a mechanic, I can appreciate the way this service department handles its business. I go to Herb exclusively because he never BS's me. Herb is always pleasant and let's me know the urgency of anything that needs to be done. I recommend to anyone in need of a good mechanic to go see Herb, top notch service advisor. read more

Lots of communication while my vehicle was being serviced via txt, competition pricing match & even better, professional friendly service provided by Christina. By far one of the best experiences taking my vehicle to Nissan read more

I have bought 3 cars from this dealer over the past 5 years and that is by no accident. I always have a great car shopping experience and an even better financing experience. "Big John" is the only finance manager I trust to get me the best deal possible. I've worked with him so much that he feels like family now. I'm the type of person that buys cars every few years (I always like the latest and greatest), and I love that I can go to one dealer and get exactly what I want within my budget. Not to mention that before I leave, they make sure I understand my vehicle, and leave happy! I would challenge anyone looking for a car to walk onto their lot and not have the same experience. Thank you Team Nissan! read more

I left my vehicle with them for an oil change and spark plugs. And loose panels. I made an appointment mind you. Weeks in advance. Not only did they not do what was asked but they tried to talk me into replacing a brand new item that was already replaced. They didn't even bother to read the note from previous work they had done. They are certified in not knowing a darn thing about the cars they sell. Good thing thia was just me probing to seeing what they are about. Save your money folks go elsewhere. read more

Matt In the service department made me feel welcome and took care of my Nissan like a pro. He covered all the bases and explained all what needed to be done.....and my car was ready to roll exactly when he said it would be ready. I feel confident in TeamNissan's ability to maintain my Altima and keep her in tip top shape. Thanks, Matt!! read more

Service was excellent and on time. I appreciated the ride to and from work. Service advisor was well informed and very professional.

Outstanding and friendly staff. very helpful. kaity the finance manager was just amazing! also thamara and joice from service. I went in for questions and they were such a great help, I decided to buy right there and then!!! This is customer service!! Thank you Ladies and everyone at Team Nissan!!! read more

I have been a customer at Team Nissan in Oxnard, CA for the last 2.5 years and have been very pleased with the service. My last visit was beyond what I expected. Alfredo Estrada was very pleasant and offered coupons toward my oil change. He also changed the battery in my key for free and also threw in a tire pressure cap. I will continue to do business with Team Nissan as I'm very pleased with the service I receive every single time! Keep up the great work! read more

Herb Lopez is the BEST - I get treated like royalty. Highly recommend Team Nissan and Herb Lopez, Service Advisor, specifically in the Service Department. Fast, convenient, helpful, do what they say - say what they are going to do ... stick to the quote. The whole thing - easy experience and I leave with the confidence that my car has been handled correctly. Thanks! read more

Heather was great. Stuck with me for long negotiations. Complaints...no gas in the car when I left...plastic still left in the car....car not washed...no review of amenities in car...read the manual....typo errors in your 5 of color ad...l guess Team Nissan has money to burn...not a good look. read more

I bought a 2017 aSentra a month ago and I still have not received my owners Manuel or spare key. I have called several times asking about them and I always get the runaround. Seems like once you sign paperwork they no longer care about customer service. read more

I just bought my new Titan XD from Team Nissan it was the best truck buying experience I have ever had they had what I wanted in stock other dealer said they would have to trade for it I work directly with the Sales Manager Paul he was great!! I will sent all my truck friends there. Ijust hand my 5,000 mile diesel service done. service was fast and done in less than a hour. read more

The service was great and was out of there quickly. Nice lounge for customers to wait.

Always excellent with the service department! Joyce Contreras always goes above and beyond she's the best! Thank you Joyce and Team Nissan!

Great experience. Herb was great! He communicated with me the entire time and was very helpful. Will continue to take my car in for service

I have been a customer at Team Nissan in Oxnard, for the last 4 years and have been very satisfied with the service. Every time I get any kind of service on my car the staff greets and helps me right away. So seeing that it went so well for me I recommended Paco Mendez, who was the young man that helped me find my car, to my best friend. Even years later Paco is the same honest, kind, and very helpful consultant, and I wouldn't have expected anything less. I will continue to recommend him as well as continue to do business with Team Nissan as I'm very pleased with the service and consistency. read more

I have bought a car Twice from Nissan. Both from Oxnard. So, about 3 years ago I bought a Nissan Versa from Mauricio Romero @ Nissan. I didn't have too many options because my credit was so bad, I gave in and thought "Ok, my fault for getting such a bad deal" (Acceptable). I returned about 9 Months ago to Nissan and Decided to go with Mauricio once again. I realized how bad his customer service skills are and that when they go out back to "Ask the manager to see if he can do that deal" He's really just going out back and talking crap. Anyways, So, i got a brand new Nissan Sentra this time, Better APR and everything. However, this time, they were supposed to pay off my previous car and didn't. I had automatic withdrawal for my previous car, and then noticed that they finance company was withdrawing still. When I contacted them, they told me that Nissan never paid off my new car. (This ended up being the finance departments fault at Nissan) Next, Mauricio pocketed the money I put down into the car and did not end up showing up in the paperwork. Once again. when it came to signing they told me what everything meant, I believed them, and I got screwed by them. I know 2 others that had the same problem. When I went in-person to complain, there was someone else complaining about something similar as well. Mauricio is a con and cannot be trusted. I personally think Mauricio should be fired. read more

I have gone to Team Nissan for oil changes and a recall fix over the past several years. Customer service has always been great and the staff are pleasant. My Nissan hybrid vehicle's EV battery needed replacement, so I took it in to Team Nissan. I thought they would assess the problem and order the battery that day, but found the process would take longer than a regular car battery would to replace. It took a total of two weeks from the day I brought it in to when I finally received my car back with a warranty replaced Hybrid battery. I'm not sure if this is the normal amount of time to make this type of repair, but I am happy that I now have my car back and that the repair was completely covered by warranty. The only reason I gave a four star rating is because of the length of time it took to receive an approval for a replacement battery, which falls mostly on the Tech Support line not completely receiving the test results that were faxed several times and the process of contacting the support line for updates. The results were finally e-mailed and resolved the issue. I want to thank Joyce in the service department for helping to answer all my questions and getting the repair done as quickly as possible. She worked with the Nissan Tech support line in submitting the test results for the replacement battery approval, and expedited the repair when the battery arrived. I was also contacted by Nissan Consumer affairs and for my inconvenience, I was offered a $250 credit to use at any Nissan Dealership for any services, parts or accessories for my car (has to be used within 6 months). Thank you Team Nissan read more

Great team! Great service! Great place! I'm 110% recommending Team Nissan of Oxnard! Alex was NOT your typical salesman! Definitely made sure my husband and myself were comfortable at all times. He definitely worked with us 100% and made the price affordable, and was within reason of what we told him we could afford. I purchased a certified pre owned Nissan Sentra, and I could not be happier! The Credit Specialist Thamara was so awesome too, came out to the floor and explain what they could do as well. They got me approved by myself! I've never been approved for a car on my own! Definitely will purchase my next car from them as well in the far future! I will recommend them to all my friends and family who need or want to purchase a vehicle. Definitely not your typical dealership. So glad to have worked with Alex! Thank you for everything! read more

Don't ever buy a car here!!! Older darker man sold my family member a car for sticker price for a brand new last year model !! They are a rip off. I went in once the guy tried to tell me he couldn't do numbers unless I stayed there. I told him to call me with a price then the price he gave me was bogas!!! I told him what it said on nissans web site and he said what website are you looking at And that there probably fake websites! I sent him the screen shot from the website. He didn't know what to say after that. I told him what I wanted and what I didn't want. Gave him once chance and he blew it. I let him know that if he wanted to be a better sales person he better start listening to what the customer wants and doesn't and to stop wasting his time and other people's time. read more

Update on my first review. I give TEAM NISSAN of OXNARD, CA 5-stars for making something right. They went out of their way to help me, and the issue is resolved. BTW, the Sales Manager on duty after 7:00 PM on 8/27/2018 is awesome! He really went out of his way to help me, and he was trying really hard to do so! I also want to thank General Manager, Matt Clancey for speeding up the resolution of the issue. I will definitely buy again from TEAM NISSAN Of OXNARD! read more

Dealt with the worse car sales man here! He was so pushy. Didn't not give a flying heck about compromising with what your budget is and all that. He just obviously wanted to make an aggressive ass sale! 1st we walk in the dealership, no one is there to help you. You just roam around the lot and see if you can find a car you want within budget. Found the car we were kinda interested in. Had to hunt someone down to show it to us! Then after that without any other cars shown to us within our budget or what not some dude just decides to push this sale on us very gawd damn aggressively without even giving us options. It was very rude and the worse experience ever! We wanted to just walk away but the dude didn't even give us our license back asap ! They even went ahead and checked out credit score with out permission! And then they didn't give us the info about the results they ran ?! All in all the sales man was such a douche bag. Talking to me about buying expensive ass things in his life experience. No one gives a shit. Your suppose to make the car buying experience all about the customer not about you ya big douche. Anyway take your business to Hyundai. They turned around the car buying experience for us. We were very grateful for them! Like the Hyundai sales man said " I treat other like I want to be treated." With that attitude they got our money. Got us to buy a new car for a good deal! Heck go anywhere else but this hell hole! You'll be more happy. read more

Don't go anywhere else for service! These guys are aces. Michael Ramirez did a great job of keeping me informed while the service was being performed and helped make it a smooth, easy and enjoyable experience. read more

Team Nissan is great! I love their service. Every time I have gone there the finance manager John makes the transaction simple and easy, I have been lucky to get low interest rates. I recommend to go to Edgar if anyone is looking for a car. Edgar helped me the last time and was able to get bring my new car to my job and take back the old car. Their service is excellent and would recommend everyone to go to Team Nissan! read more

Horrible service center. I took my new truck here because it was rattling and the back-up sensor wasn't working. They didn't do any diagnostic. They just told me that all the trucks rattle and that they could bump up the idle rpm to try to fix it. I went home, watched some you-tube videos on fixing rattles and found the damn thing in like 10 minutes. It was under the hood; two metal pipes were rattling against each other. They didn't do anything for the back-up sensor because they said that my bumper had been struck. My bumper is straight and doesn't have any dings in it. It does look like it was bumped and touched up with paint which must have happened before I bought it. Anyway, I took it to Nissan in Simi Valley and they fixed it (under warranty). The sensor that was bad was on the complete opposite side of where Oxnard said there was an impact, which would void the warranty on the sensor. They didn't even spend the time to locate the bad sensor (which wasn't the one near the supposed impact). Team Nissan in Oxnard has the worst service department I've ever been to; the service manager is just as bad as the rest of the staff, which makes sense. Staff is severely ignorant & unwilling to even try to figure something out. I'll never go to this dealership for service or anything else. read more

ILLEGAL SCAM ARTISTS!!!! So I decide to buy a Versa from them, I had a BK 2 years ago but the sales manager offers me 2.9% but I have to take a 2 year maintenance program and a 5 year extended warranty. Both extra warranties allow you to cancel in the first 60 days, so the next day I go back and ask the finance manager to cancel the warranties...Reply, don't think we can do the deal if you cancel.........okay get my car ready and you can have your keys back. Let me check with the sales manager he says, sales manager follows finance guy back to his office and spouts a bunch of angry abuse. He then returns and says something else which I didn't really have any interest in by this point but I do ask the finance guy to go and tell him that it will be in his best interest and safety to not stick his head in this office anymore and run his mouth. I also let the finance guy know that it was illegal to only approve a loan if the consumer takes out extra warranties, he claimed it wasn't shows how much they know about the law!!!! Got my car back and left, in the process of filing a complaint with DMV and writing to Nissan Corporate. read more

After purchasing my beautiful 2013 Nissan Altima 3.5 in Thousand Oaks in July, I was stunned to learn they were OUT OF BUSINESS in October. Needing normal service, I considered my options--Woodland Hills, Simi Valley, and Oxnard. I tried Team Nissan in Oxnard. I was pleased to be able to go online Friday late afternoon and make an appointment for Saturday morning service. Confirmed within an hour by email. Not a long line when I arrived either--is this a bad sign she wonders? I chose to wait for my vehicle and it didn't take as long as anticipated. In the meantime, I observed many of the employees interacting with each other, the great little Zcafe they have there and the overall sparkling clean environment. I like doing business with people who treat both their coworkers and the customers with equal respect. Only negative I saw was a guy who probably is on the sales force, being sarcastic with two younger staff about how long it was taking them to get a cup of coffee. Happily, they didn't seem fazed. Once my service was complete, the manager came and found me--didn't just yell my name into the waiting area--and I was out of there feeling good about my car and planning to return to Oxnard/Team Nissan for the next service appointment. Didn't have to go stand in line and deal with a "Cashier" either. The service guy processed the charge. My last Nissan went 180,000 miles and was still in great shape when we gave it to my daughter and bought the same make and model, 9 years newer. read more

This is a bit of a toss up. Pros: Customer service. Probably because I've been servicing our cars here for a long time. They're pretty honest, so they'll give you prices of their services and compare it with 3rd parties to see if you would want to go with the procedure. I think they're pretty transparent with prices. Nice dealership, its very big and spacious. Plus it is located to next to Fry's and Costco right across the street. So if you're rearing to go window shopping while you wait then its easily accessible. Cons: Salesmen. for Christ sake, I just look around the lot while I'm servicing my car and I'm surrounded by salesmen. I swear these dudes are desperate to make a sale. Also their sales talk needs to be a bit less aggressive. They need to learn how to stick to their own agreements. And learn how to accept when No means no. -2 stars for their crazy salesmen. I'm not particularly a Nissan fan, and will not be getting a Nissan in the future. Uninspiring cars, and under powered. If you're not in the market for a Z or GTR then go try a different brand. read more

All of the service reps I have dealt with are very friendly and easy to talk to. They do not do additional work on your car before asking you. They keep costs down. I am always impressed with the affordability of the service. read more

Bought a 2014 sentra back on July 16, 2014. About a month after started to experience problems. A sort of rattle coming from the front driver side of the car and a humming noise. Scheduled a time for what they call a technician to look at it, took it in and told them I think my wheel bearing is going out (I've worked on a lot of cars with this issue and knew what it was). Tech looked at it, drove it and the final outcome was "overs the noise from the electronic transmission" hahaha, I HAVE A STANDARD TRANSMISSION!! Took it back a second time a month or so later and was told the same thing. Finally took it back again at about the 7 month mark as it got worse and drove with who I was told is their best tech. I got in the car and rode with him as he drove. I told him before we left the lot I think my wheel bearing is going out. Well needless to say the drive didn't last long and as we parked he looks at me and says "your wheel bearing is going out" that's where I laugh and tell him what techs 1 and 2 told me. Getting back to the rattle in the front end. I've taken the car back many times and they say they check the suspension but to this very day (took it 2 weeks ago) they can not find a thing. I filed a complaint with consumer affairs at nissan. Last week I got the call stating they can not do a thing. After doing my own research found that this is standard practice at nissan not jus this dealer but across the US. Techs can not find problems but as soon as warranty runs out they find many issues and want the customer to pay and In many cases the problem is what the customer took it in to get looked at in the first place. I will not be buying nissan again and I'd advise other to stay away from them. Many many issues with the cvt transmission heat shields rattling off, suspension problems, idle problems. And that's just on this 2014 sentra model. Stay away but most of all even if it's a longer drive take your car to another dealer for service, find a garage to take it to for service. It's not worth the bullshit you go through from them. Once I brought this warranty Issue to the serviceman he refused to even deal with me and passed my case to the person next to him. Didn't even look a man in the eye. The next guy just said if the rattle gets worse bring it back. I told him if it gets worse I might end up hitting a tree at this point (being sarcastic) well I'll be making another appointment for next week as I only have 1500 miles left on my warranty and 6 months left on that. So wish me luck. I still have a feeling it's a bad strut as that is a problem on this model. But they somehow can't find anything wrong. read more

I'm sad that I have to give them one star but that is the worst possible rating. Not a single star is deserved they tried to screw is on a car with 25% apr and then took our trade in. We backed out of the deal after a week because we hadn't given a deposit yet. We handed back the keys and told them we can not make the payments and do not have the money for the deposit. They said the deal would be cancelled and we would have no worries. Three days later the bank calls and they tried cashing the check for $700, luckily I had already put a stop on it. Now my trade in is nowhere to be found and neither are the sales and finance manger. They do not call back and they owe us money or the car back. Worst service I have ever experienced. Scott the used car manager is very rude and was no help. The salesman Muigel lied to us about what the deal was because what we agreed to outside was not what we signed to in the office. The finance manger Lohny was also rude telling me the only way to build credit is staying in the deal and was very pushy. I will never go back to team Nissan and I will be sure that everybody I know never buys a car through these scam artists. read more

What a nice experience. Plenty of service techs at this dealership to take care of your needs. No waiting and so efficient. My tech was David Rios and the service could not have been better. Such a difference then the experience I continually had at Barber Ford and even after the sale of the dealership. I changed vehicle brands and it has been an unexpected positive experience. Nice people, courteous and respectful service and a nice waiting room with coffee, snacks, cookies etc. Overall experience is a 10. I will return for future service. read more