Do NOT order takeout delivery. Took over 2 hours to be delivered and I live 2.5 miles from the place. When I called the woman was extremely rude to me. First time I called was over 1 hour and was told they would be there in 5minutes. By the time the food arrived over 2 hours later, the soup was cold and the sushi was not only soggy but smelled. Definitely not fresh. Terrible. I give yhis place a 0 rating. read more

I have been eating here for almost ten years and unfortunately the quality of their food has gone down hill. It is very disappointing. The fried chicken wings always appear old as if they have been sitting under a heat lamp in some franchise fast food place. The flavor of some of their items has diminished too. I hate to leave a bad review for a place I use to regard as more of a 4 star rather than 2 but they definitely could do better since it has been better. I dont know if it is because they feel they dont need to try anymore since they have been around for so long...but it not because of the pandemic as this decline was happening before covid started. read more

During my years at Smith this was my go-to place for fast, cheap and good delivery. It became such a habit that I still haven't been able to take their phone number out of my contacts. I have yet to find a dish I didn't like on their menu. I could always expect the food to be delivered in under half an hour, still piping hot. Sure, it's not exactly out-of-this-world and there's nothing about their menu that really stands out from your standard Chinese restaurant, but what they do, they do well. I love their noodle dishes, especially since they're never swimming in sauce like they are at other places. And the sauce that comes with the scallion pancakes is so damn good. I also love all their choices for veggie sushi. The veggie sushi lunch special in particular is presented very nicely and very filling. And the bubble tea is great - especially the honeydew flavor. I do wish they would provide chopsticks with the delivery package... read more

If you're looking for overpriced, mediocre Chinese food and sushi then The Teapot is for you! The food is typical American style Chinese food but by looking at the prices on the menu it would be easy to be convinced otherwise. I've been here several times and never had an issue with the food (sushi or cooked dishes) but the service often leaves something to be desired. On several occasions our waitress (a different one each time) seemed as if she was trying to be as rude as possible. This is a good place to go if you are trying to show off a big paycheck to some friends, but if you're looking for a better value Chinese food restaurant, I suggest Taipei and Tokyo right down the street. read more

Delivery Very fast Japanese and Chinese cuisine delivery. I've always received my order in under a 1/2 hour and would definitely recommend it as delivery. Eat In Standard Chinese or Japanese fare fairly price, conveniently in downtown. However, Zen has a wow factor for both sushi and pan-Asian cuisine that Teapot does not but the Teapot is less expensive and certainly decent. Stay away from Moshi Moshi (its a huge ripoff). read more

This is a nice place. Not too expensive. Not too run down, and has a quiet atmosphere. It's good for a quick lunch. The sushi is good, on the upper side of average. If you're looking for amazing sushi I wouldn't choose this place, though. That being said, the people are fine, and for a nice lunch out, this is a good stop. read more

Listen, one doesn't go to Teapot for high quality food and service. To those giving 1 or 2 stars, shame on you! There is a time and place for Teapot, and you're clearly just not doing it right. The food is relatively inexpensive, tasty, and never has a long wait (unless you order for delivery). Teapot is the dominos of chinese food (I say chinese because I don't believe I've ordered any of the japanese offerings). It doesn't cost much, it tastes damn good, but you probably won't feel great after. Simple as that. If you're looking for gourmet sushi, it's not your place. But if you're craving miso soup, dumplings, sesame tofu, or cold sesame noodles, you've come to the right place. read more

I keep trying to like it, but...there's something about the heavy-handed sauces and seasonings that make me say EVERY TIME that this will be my last time ordering takeout from Teapot. I just find things too oily and soy-y (salty, I guess). That being said, the central Main Street location is great, and the open-air front wall in the warmer months might make dining-in a different experience than delivery, so perhaps it's one of those places where the experience as a whole is better than when you only have the food to go by. But for work day lunch delivery, there are better options. read more

I liked the atmosphere but that's not enough to get me back. Wonton soup was gritty. Pork bun had been microwaved, not steamed, as it was as hard as a rock. Sweet Potato maki roll was good but skimpy on the potato. Go to your other choice first. read more

The sushi and miso soup at this place were pretty great, but the service was...interesting. Our waitress showed up, took our order, delivered our food and then disappeared. We had planned on ordering a bit more sushi (once we realized we had been hungrier than imagined!) but we weren't given the option. She returned with our check but pretty much placed it on the table and fled. read more

Food had basically no taste. MSG in everything. No gluten-free sauces. No baby changing table. read more

It used to be the place I went for Chinese food in downtown...now no longer the case. Every time I stepped into their doors there was a weird, indistinguishable smell. It is different from the typical smell due to Chinese cooking style. I suspect that the specific cooking oil they use may contributes to such smell. I am not saying that if it is good or bad oil, because I don't know the truth, but to me personally it is an uncomfortable, alarming smell, and I lose appetite when I smell it. Their dishes were almost always very oily, even the soups are oily and salty. Is it that difficult to cook just OK food? I can probably do better job than Teapot does. There are many better Asian restaurants in town. Even Teapot probably has the best location among them, If it doesn't catch up, it will eventually be defeated by the others. I really wish Teapot can improve somehow. read more

The welcome to the restaurant was around 7 pm when the waitress came to our table with the menus chewing rice while she talked to us. (She did the same when she gave us the check) It was friday night, and our usual sushi place was packed with a 30-40 minutes waiting list... Our 6 year old was getting hungry to the point of becoming a monster. We stumbled upon this place with only 5 tables with people dinning... That should have been our sign to no eat there! Blinded by hunger and now our friend and 2 year old kid getting restless and hungry too we decided to bite the Tako! Portions were smaller than other places, prices very close to tge rest of the Sushi eateries around, freshness of the fish... Well, fresh from 2 days ago. The Tako nigiri was sliced too thick and was rubbery beyond edible... Our vegetarian friend was very pleased by the quality of his veggie rolls. They do have Gluten Free soy sauce available for what is worth. Nobody on our party got gluten poisoned. We'll not come back -ever- for borderline fresh sushi, a waitress chewing food while taking our order and an almost clean restaurant. read more

Food was served cold. Waiter coughed in the direction of our food. I ordered chicken with broccoli and tasted ketchup in its sauce. The meal was flavorless. read more

We ordered food for pickup. I ordered the Halloween Rolls and the Earthquake. I enjoyed both.

I ordered a Pink Lady Sushi Roll and Some kind of Mango Chicken. Was legit, fresh slices of mango and decent flavors. Not big on the plastic cups you get with your water though, especially when you get glass if you order a real drink of any kind, I really dislike this practice at resturants, cheapens the experience. Overall this place seems solid. read more

The good: Great bang for the buck with their lunch specials. Open air seating The bad: Not particularly friendly staff. I feel like it's a front for the mob so they could care less about me. Atmosphere is generic. read more

Teapot was a place I'd always passed, wondered about, and finally decided to give a try one day when I was in the moon for Chinese food- and also the power was out on our half of Main Street and we needed food. I understand it was the summer, but when establishments leave their doors open, there is always the risk of flies. Is potentially getting a screen so costly? The HayMarket is also guilty of this big time. So when insects are around, it's hard to eat comfortably. The service was alright...I think there was only one girl doing most of the servicing and she was confused...a woman behind me said they were missing a tea and the girl ran back to get it, then another girl came out and gave it to me- I was confused and thought it came with my meal so I accepted it before a few minutes realizing it was not meant for me. It took a bit long for us to order and then to get our check in the end- but once again i will give credit because it was one girl. My food was very mediocre. The menu did not look like it offered anything I wanted to take a bet on so I just got chicken chow fun or low mein (I can't remember) and found myself in one of those scenarios where there was about 80% bean sprout and cheap veggies and 20% noodles. The chicken was alright in amount but kind of rubbery. I never throw out leftovers, but I did with these later. My boyfriend lamented that his veggie lo mein was just as blah, and my roommate had a pork bun he described as "90% filler- and not very good filler at that". Oh dear. So overall: There are a lot of Asian restaurants in Noho that feature Chinese and Japanese fair. Choose another- unless you like very mediocre service and slightly less than mediocre, take-out quality Chinese food. Will not be returning. read more

I had previously remained a fan of this restaurant because of their duck, and their ribs, as their other dishes are sub-standard. I just tried to eat the ribs that were leftover from yesterday, however, and found that the cooks did not remove the membrane. The meat also had that slightly spoiled taste. You pay for a restaurant to cook your food and you would hope that they have some sort of culinary ability, but these folks do not. I sit here at work in a melancholy state, because my lunch made me sad. read more

Peking Duck was a tad salty, but the skin was perfect. It came with oyster sauce, rice, fresh lettuce, and tortillas, which took a while to figure out (it's a wrap!). Fast and courteous service. read more

I want to give no stars. The waitress was chewing food and had white something all over her mouth. We were ignored for 10 minutes and there was only one other table. I also had plastic in my soup. I had to yell multiple times for help. Do not waste your time or money. read more

The cleanliness was questionable. My mom took a napkin off the table because they didn't leave extra, and the manager came over and yelled at her in front of everyone in the restaurant, didn't apologize, and didn't compensate us. Actually yelled. About paper napkins!! It was so unpleasant and awkward. Food was alright, but after that experience I would never recommend this place again. Sorry I came. We were seated by a fish tank that was green and we could smell from our table. The placemats were paper and clearly had been used a few times. So gross. read more

Service was totally fine. We were seated right away, given water and refills promptly, our food didn't take long, etc. However, I must say that the food was pretty tasteless. I ordered the shrimp chow fun and shrimp dumplings appetizer. The waiter told me the shrimp chow fun was "medium-sized" but I thought it was a pretty big serving. I took home about half the plate of chow fun. The positive: affordable. The negative: Honestly, some of the worst Asian food I've had. Not bad necessarily but tasteless. read more

Just thinking about my past experiences here make me feel sort of sick- I definitely wouldn't recommend this place to anyone. I've been here several times over the past few years and have tried various entrees and sushi rolls from the Japanese menu. Every time it's disappointing-something about the food is off. If you order delivery, it's common for them to forget the miso soup or side salad that comes with your meal. Don't go here- go to SooRa's instead. It's right down the street. The food and service there are amazing! read more

I love the sushi lunch box here - I have been getting the tofu crunch rolls and spice tuna for the most part. The meal comes with miso soup, two sushi rolls and a side salad. The tofu roll is great. The flavor is a perfect blend of traditional Japanese flavors with some strong western influences. The spicy tuna roll is spot on. The Miso Soup is delicate yet traditionally Japanese with lots of seaweed. The salad comes with an incredible miso dressing that is frankly one of the best I have ever had. The price is great. In your in Northampton Ma this is the place for lunch. read more

Pretty good genuine Chinese food. Not sure why such low ratings from reviews. Misleading to me. We liked the food.

Stopped for a quick bite. Food was good, service was without any warmth, thankfulness or even "have a good day." Zero smiles for my entire meal. STAFF: I did not want to leave a tip, but that's not who I am. I could have gone somewhere else and will next time. read more

Nothing special here but nothing to complain about either. We wanted another restaurant but there was a 45 minute wait in a Saturday night so we settled for this. PuPu platter, Sesame Chicken and Chicken Fried rice. Service was efficient. No knives on the tables though? Just forks? Strange! read more

Service is decent, the waitresses usually aren't the friendliest. However they're always attentive and make sure everything is acceptable and that drinks are filled. The food is always tasty. I've tried several different sushi rolls and lunch specials. For there being copious amounts of fried food on the menu, it's not as greasy as a lot of other restaurants I've visited. The egg rolls are some of the best I've had in the area. The chicken they serve is lean and well cooked. The pork fried rice is a little bland for my taste. Decore is fairly plain. They have a couple TVs but they're not on most of the time. read more

My favorite Chinese restaurant for food. This place is my to go because it has everything for a decent price and it's usually not too busy at night. i enjoy shushi a lot,fresh and clean read more

This place has the traditional Chinese you see with sushi. I always have a good meal here, and have even had delivery to my home. The hostess even tried to teach my son how to use chop sticks. I never feel rushed here when eating at the restaurant. Service has always been great. I think they just need some creative varieties of sushi that would be unique to their place. read more

This was the worst example of Chinese food I ever saw in my life!! First we were the only ones in the place and the service sucked they gave us water with like 2 small ice cubes and the wait was so long. The pupu platter was so small we got it for 2 it looked like it was a child's meal.. never ever will we go back there again and I dont advise anyone else to either. read more

That had to be one of the worst meals I've had in a long time. We went there as a family for a quick lunch. The udon noodle soup tasted like dish water and the noodles were very mushy. The eggdrop soup was very gloppy and tasteless, the chicken bento box my daughter ordered, the chicken was dry and tough. None of us took more than a few bites. I would suggest going somewhere else as I would never go back. read more

Disgusting. That's the short review. I've always joked with friends who insist some sushi restaurants have better prepared sushi than others. How can you tell? What is there to being a sushi chef. You're just cutting some fish and wrapping it in white rice. Well, now I know. After tasting the absolute worst sushi I have ever had. Any other restaurant would have a thick cut of fish lying atop the cylinder of rice. At teapot, the fish is 'shaved', so they can get probably 5 pieces out of what any other restaurant would need for just one. I also got the tempura sweet potato roll. The sweet potato was raw. RAW! Though it was dipped in tempura. The good side (or bad) was that the pieces were probably half the size (in width) of what I have had at more than a dozen other places. We got chow fun which had no flavor. None. The bubble tea was. Well, it LOOKED like bubble tea, but it was undrinkable. And finally, my friend finished his sushi while I was still eating and the waitress takes his plate away, and then says to me 'do you want yours wrapped?' I reply 'no', since I was still eating it. So she says 'okay, I'll just take your plate'. My friend says 'He is still EATING!' She looks horrified like she just realized how rude she had been and walks away and returns 15 seconds later with the check. I guess she wanted to go home or something, not that the restaurant was even close to closing, since it was HOURS before their closing time. Also, the air conditioning must have been broken because it was hot inside, and there were flies landing all over our food. And the final kicker? Prices as high as in Boston. Avoid this place like the plague. read more

Completely NASTY! Restaurant was dirty! If having a sign that says social distancing and a bottle of hand sanitizer is the only things needed to open indoor service .... think again ! If you are good with that my only advice is not to order the chicken teriyaki because its was the texture of beef jerky and the sushi was warm. I will stick to curbside service at the familiar places that offer good food and safe practices. read more

Are here tonight on a whim. Service was rude, and we were rushed. However, I'd like to say that the string beans with garlic sauce was very tasty and fresh. read more

Don't bother. Veggie fried rice tasted like it came from the frozen section of a grocery store. Sushi was hastily thrown together and had no flavor. They were annoyed when I asked for tofu in the fried rice. Used to be a great restaurant- I think it's time for them to retire. The place is filthy. read more

I am vegan and therefore often struggle to find excellent restaurants that can accommodate my diet. Teapot is one of my favorites in Northampton, because it offers not only excellent standard Chinese food but also delicious sushi. The last time I was at Teapot, I was excited to see that they now feature a menu of vegetarian mock meats. Out of curiosity, I ordered the Vegetarian Fish Finger and the vegetarian Spicy Chicken with Peanuts. Both were delicious, as was the Fried Tofu appetizer. I have yet to have a bad meal at Teapot, and with the addition of the vegetarian menu, I will be frequenting the restaurant more often. read more

I agree with what Sabrina said in her review; it was much better about 10 years ago, but now it's not at all the same place. They used to make the best General Tso's around but the quality of meat used has declined and the service is purely awful. This place used to be bustling, but now it's seemingly much more empty. I loved the way it used to be... why did it have to change? :( read more

I should note at the outset that this review only deals with Teapot as a delivery restaurant. We've gotten delivery from Teapot for years, and the quality of the food when it reaches us is excellent. Everything that is supposed to be hot is hot, everything that is supposed to be cold is cold, the packaging is such that the food arrives intact, and the food comes very promptly--usually beating their delivery time estimate. Teapot delivers pretty much anything that's on their menu. Frankly, when we go out for sushi, we head to Osaka. But if we're looking to have sushi delivered to us, Teapot does an outstanding job. We're consistently pleased. If you're looking to have sushi or Chinese food delivered in the Northampton area, Teapot is a great option. read more