My refrigerator was making a new sound and it wasn't keeping cool. The thermostat said it was 63…read moredegrees. Phillip came out and immediately knew what the issue was. The board had worn out. Phillip ordered a replacement part. It was here much sooner than expected so Phillip under promised and over delivered . My refrigerator is working again. Thank you Phillip

Very professional, the communication was great, and they stand behind their work. I would…read moredefinitely use again.

Total rip off. I bought a washer and dryer set from them . Almost $600…read more They were both shotty. I took them back for repair before the 90 day warranty was up. They didnt touch them. I live like 45 miles away.) Get home the washer washed one load on the 2nd one it wouldnt spin or drain. The dryer flat out doesnt even work at all . When I picked them up I asked if there was a receipt or paper work they said no. Now the 90 days is up so too bad to me. I used them both less than 10 loads all together. The price I paid is about 10xs the cost of what I would have spent at a laundry mat. This place is a total rip off, and they are liars. There warranty is obviously a joke as well. They make the customer haul the machines back to them, and pick them up. They dont even fix them! I think they let them sit there awhile so it seems as though they worked on them. Oh, and they threw a towel in the dryer and left it in there. Obviously the customer is going to assume they tested it and simply forgot to grab the towel out before pick up. Then they call you to come get them. They are way over priced to begin with. I knew better but bought them anyway as I was in desperate need of them. I could have got way better machines for free off Craigslist or Marketplace. Im sure of it! Never again! I wouldnt waste your time or money with this RIP OFF shady business!

My partner and I came here after looking at Fred's appliance clearance, fully expecting to have to…read morebuy a new washer. These guys took us to the back, showed us how to take our washer apart, and even let us borrow the part they suspected we needed, let us bring it home to test it, completely for free. The next day we came back with a $30 part and fixed our washer in twenty minutes. Saved us so much money!

I got stuck with Bill the Appliance Guy through my home warranty company…read more I am very disappointed with the dishwasher installation service I received from this company. During the installation, the technician, Bill, asked me to turn off the hot water at the water heater because, according to him, he could not shut off the water at the valve under the sink. What was not explained to me was that the valve had apparently broken while he was attempting to shut it off. Additionally, the new power cord for the new dishwasher was also not used. I expect an installation technician to clearly communicate any problems, damage, or special instructions involving a new appliance. Unfortunately, that did not happen in my case. The lack of communication left me with additional unnecessary costs. Based on this experience, I cannot recommend this company.

Bill was very professional and knew the switch on the washer door was bad before he even took it…read moreapart. All we could see wrong was the latch was broken. He fixed the latch and the door would finally close, but it wouldn't turn on. He confirmed it was the switch that tells the washer to start, so he ordered it and was back as soon as he got the part and fixed the problem. We highly recommend Bill the appliance guy to fix all our appliances, he also fixes ceiling fans and does light plumbing! His rates are very reasonable, all together he was here for 3 1/2 hours and only charged 300.00 for parts and labor.

Altho Noel didn't come to repair my washing machine, he provided just the information I needed. He…read morewas so honest in telling me that parts weren't available to repair my old machine. And, by providing a picture of the machine and describing the problem he told me that IF it could be repaired, it would be major and costly, and not worth it. This is just exactly the kind of person I want to deal with. I will certainly call him if I ever run into a appliance problem in the future.

Was worried that I would not be able to find anyone to repair my very elderly dryer. Noel was…read moregreat, found the part needed, was able to come and do the repair quickly and at a reasonable price. Would highly recommend this company. Honest, reliable and professional.

TOTAL SCAM!! User beware! Not only did they refund my deposit amount but they also asked me to…read moreremove my 1-star Yelp review and asked that I ask my bank not to continue their investigation (which I disputed for fraud). Sound like a legit company? Yelp, I hope you read this as this company asked that I degrade the efficacy of your site by taking down a bad review. This company thought that by giving me back my deposit I would hide their fraud. In the end, they actually damaged my fridge instead of repairing it. I called Rain City Appliance Repair in Spokane because they were able to respond same day. The person that answers is a guy named "Winston" with a British accent and the phone sounds like he is overseas. He booked a technician that came out that afternoon and the tech spoke almost no English. He tested the temp of the fridge and diagnosed a broken defrost element without opening the inside panel of the fridge, which is where that pice is located and where he ended up working. I had to pay $200 for the call out and the remaining balance would be invoiced upon completion. He came back a couple days later to finish the job once the part arrived, or so he said. Within an hour of the tech leaving my home, I got a call from "Winston"who proceeded to call twice a day every day for payment. I was working so I wasn't able to pick up the phone. I have had many home services without having to pay an invoice within a day. He called twice a day until finally a couple days later I said I was having a Sears technician come out that week to look at the job they did because I had concerns. On top of the other issues, the company has an address listed in downtown Spokane but when I went to the address I found it is virtual rented office space. The company also has an affiliate company named Hot Wire, supposedly in Bothel, but it has the same email and phone number so it's the same people. SEVEN DAYS after the service I received a text saying that I needed to pay the invoice or they would send me to collections. Completely unethical and illegal. The Sears tech came out and told me he had heard many complaints about this company and the issue with my fridge was part of a lawsuit with Samsung where they will provide the part for free. No charge for anything. He also said that because the guy took off the inside panel, he likely broke the seal and if there wasn't a problem before, there now would be and the panel would need to be replaced. A woman from Rain City, who I think is also part of Hot Wire called me back the day after and I told her I would not be paying the balance and want a refund on the $200 deposit. She didn't seem phased, said she was sorry I felt that way and that she would discuss with management. Which is the same thing Winston said when I told him they couldn't take me to collections after 7 days. The affiliate company also has many 1-star reviews saying that they were ghosted after making payment or that they broke their fridge. DO YOURSELF A FAVOR AND CALL A CERTIFIED TECHNICIAN FROM A REPUTABLE COMPANY.

Repair Dishwasher - the motor on my dishwasher gave out. Rain City was able to fit me in pretty…read morequickly and did a great job on the repair.

They had the part and it was cheap! A dream come true. It was a great dream …read more There's a problem , they want 85 words .

Tim, from Jeffries appliance repair came today and fixed our refrigerator. Fixing the problem would…read morebe expected. I was totally impressed with the knowledge and professionalism Tim exhibited. Being a small independent company with quality employees puts, in my opinion, far above the big name companies with no personal touch.

He asked me my address He found our place. It's not easy to…read morefind!! He's very professional and straightforward. I have decided to have him fix my wash machine .

I verified my appointment the night before due to the fires. I even asked if maybe if it was…read morepossible to get it a little sooner and they said they thought they could handle that. I waited from 10:00 to 1:40 and no one showed up no one bothered to call me. I work a job and I don't get paid if I'm not there and I think this was horribly inconsiderate and rude.

Great work at a reasonable price Would recommend them to…read moreany one. Local business Came out on a Sunday

Exceeded my expectations in every way! Quick response time, updates on progress to my location,…read morecourteous, knowledgeable, and more than fair pricing. Highly recommend, and I will use again (and again)!

I called on Christmas Eve trying to find an igniter for my oven that went out the day before. I had…read moreordered a part from Amazon that came but was the wrong one. The rep that answered the phone was able to walk me through how to fix my oven long enough to make Christmas dinner. I can't thank him enough. He went way above and beyond to save our holiday. I would absolutely recommend them!

I needed help getting a new evaporator fan for my fridge and this guy delivered! This guy knows…read morehis stuff and can find the most obscure part you could possibly need. He will have the manual or know where to find it. Super helpful and loves to strike up a convo!