I hired Fuse Service when they were Switch Service and they fixed my dishwasher. Vlad, the…read moretechnician, found out that he needed to order an additional part to fix it and would need to make an additional trip. I assumed he would charge for the follow-up visit, but there were no additional charges; I really appreciated his honesty. Recently, I had a text dialog with Russ and found out that Fuse service's HVAC systems as well. I agreed to an annual maintenance plan, but didn't plan on having them out until fall. A few weeks later, while I was out of town in July, I got a message from my Ecobee thermostat indicating that the A/C wasn't working. I texted Russ about this and he showed up after 6PM on a Saturday, the same day I texted him about the issue! He figured out what was wrong right away and just folded the service call into my annual service plan which was, as before with the dishwasher, very generous and much appreciated. I'm literally excited to have Fuse Service as my go to place for appliance repair and HVAC maintenance. I'm used to businesses asking me to write positive Yelp reviews and I don't mind that. But, Fuse did not ask me to write my review.

We will always be using Switch service from now on! After a bad experience with a GE technician,…read moreTechnician Bek saved our washer/dryer combo machine. He diagnosed the problem right away, clearly explained everything, and the pricing was fair and transparent with no surprises. The turnaround was very fast -- as soon as the part arrived, he came back quickly and had everything up and running the same day. You can tell he really knows what he's doing and cares about his work. SO happy we found him and Switch Service. Highly recommend!

Alex helped swap out our old washer/dryer for a new one. He was pleasant to work with, responsive,…read moreon time for our scheduled service, and got the job done without any issues. Before installing the new machines, he pointed out some differences between the functioning of our old and new units, and how he was going to test the proper functioning of the new units after they were installed. He tested both machines after installation and made sure there were no leaks with the washer and that the air flow was good for the dryer. He said we should contact him if we noticed any issues. I couldn't be happier with the service. Thanks Alex!

Hired to fix my 20+ year old, pristine Maytag washer dryer stack. The washer just stopped working…read more Super responsive. Honest and fair pricing. The repairman was passionate and took pride in his work. I was quoted 3 times what I was charged by CR by another company. I don't know much but glad I trusted my gut and found CR.

**Excellent Service -- Highly Recommend!**…read more Absolutely great experience! I originally called them out to repair my washer, but while the technician Alonzo was here, he noticed that my dryer didn't sound quite right. He took the time to check it out and ended up fixing that too! He was extremely knowledgeable, professional, and thorough. I really appreciated that he paid attention to something I hadn't even called about instead of just fixing the washer and leaving. Both appliances are now working great. It's hard to find service like this anymore. I would **definitely recommend them** to anyone needing appliance repairs, and I won't hesitate to use them again in the future. **Five stars all the way!**

Arrived 8 hrs late. Did not make requested repair, although I provided part numbers. Came back 4…read moredays later. Left parts, but did not install them. Removed spring so my lid would no longer open and close properly. Overcharged me for the requested parts and did not even install them! I have never been overcharged for work not even completed! I know there is 0.00 due, because I pre-paid. But, you did not install the requested parts OR leave the new parts with me. And you charged for parts that were not wanted/needed. This machine has been well-maintained and could have been easily fixed by our regular repair person. I was giving this company a chance based on a referral and wish now that I had read these reviews first. If it was pre-paid and you did NOT install or provide the charged parts, you owe a refund. It is just that simple. And, you should have not "left parts out" on the counter that belong in the machine. Those springs hold up the lid! :( The person clearly did not know what they were doing...our regular repair person called it a "hack job" after seeing what was done and left behind. Update: Just watched your AI video which I did NOT give permission to post. That video shows exactly the issue - you aren't fixing what was broken. The drum spins, but not with clothes or anything in it. The coupler or clutch is slipping. Anyone could turn it on and watch it turn without actually putting a load of laundry in it. The video does not diagnose or show a repair of the problem. More importantly - nobody from the company attempted to call or reply in the last 48 hrs....and my card was charged for parts that were not provided, installed, or left behind. (And your other reviews say enough). I scheduled this to save time - and, I've wasted a week. I'm done replying here - feel free to call or contact me.

10 out of 10 experience! It was such a pleasant experience to work with Lex!…read more We had an issue with Navien water heater and Lex was able to identify it after throughly checking all possible options to make sure it is not a part of a bigger problem. Then recommended few options an next day the problem was resolved! Additionally he was able to explain the whole problem in such a simple terms so anyone would understand. Highly recommend Astera service to anyone! Really appreciate everything you did for us!

Wow, they know their stuff! They got high ratings for a reason! Lex and Vlad did an amazing job…read morebleading my boiler heating system.

Great service & price. Don came over to look at my clogged kitchen sink. He was able to fix it…read moreunder 30 minutes. Thank goodness because the estimates I got for 2 plumbers were so high it was ridiculous. Cheers to Don & his son for helping me out! I will definitely be using his services again & referring him to my building neighbors.

Don was very thorough and honest in evaluating my job, so much so that we decided it could not be…read moredone in any easy or practical way, so I will be calling him someday for a less impossible project instead.

Would give zero stars if possible. Awful customer service! Technician came to my home to fix my ice…read moremaker. Not only did he not fix my ice maker, but he broke the water dispenser. Neither the technician nor the company care to address this issue. Zero stars. Avoid at all costs!

From the owner: Mr. Appliance is North America's leading home and commercial appliance repair franchise system…read more Whether you are in need of minimal maintenance or more significant repairs, you can count on our highly trained technicians to get the job done quickly and effectively. We offer quality services that you can trust, which is why our parts and labor are guaranteed for one full year.We are here to provide you with skilled, affordable services that occur on your schedule. We are here when you need us! Not only do we charge by the job instead of by the hour, we provide an accurate quote before we begin any work. We will also never attempt to diagnose your appliance problem over the phone; that is because we want our quote to be based in the facts and what you need instead of on our speculation. Every one of our technicians is courteous and will show up in uniform. We also will provide you with an upfront pricing before any work begins so there are no surprises on your final bill.

I've been in Bridgeport for over twenty years and have been in their shop three times. They are…read moreawesome! Very friendly, nice and welcoming. They have had what I needed every time

Too bad no zero stars. Completely unprofessional, Would never use this company for anything again…read more I had a warranty repair from Frigidaire, Frigidaire suggested this company. Before the service we asked that the tech wear shoe covers we informed the company we had a baby the crawls and puts his hands in his mouth. When we asked the tech to cover his shoes he claims he did not have any covers. He only wears them during the winter. When we asked if we can see the part and make sure it is not damaged before installation on our range, he refused, saying he saw he checked it in the office, he had a smart remarks so we kicked him out. When we called the company the manger said he would close the ticket and leave the part at your door. They got paid for Frigidaire not to complete service. I would not let them in my home.