We will always be using Switch service from now on! After a bad experience with a GE technician,…read moreTechnician Bek saved our washer/dryer combo machine. He diagnosed the problem right away, clearly explained everything, and the pricing was fair and transparent with no surprises. The turnaround was very fast -- as soon as the part arrived, he came back quickly and had everything up and running the same day. You can tell he really knows what he's doing and cares about his work. SO happy we found him and Switch Service. Highly recommend!

The company itself was very communicative via call and text about my appointment and what issue I…read morewas having with my washing machine. They gave me a two hour time window, and Bek, the assigned technician, was also great at communicating when he would be heading my way and when he was close, so I was not just anxiously waiting around during the window. When he arrived, Bek was able to diagnose and fix my washer very quickly and efficiently. Thankfully it was a relatively easy fix, and he was prepared with the replacement part needed in his truck already! He was very friendly and he made sure everything was in working order before he left. Great service!

Alex helped swap out our old washer/dryer for a new one. He was pleasant to work with, responsive,…read moreon time for our scheduled service, and got the job done without any issues. Before installing the new machines, he pointed out some differences between the functioning of our old and new units, and how he was going to test the proper functioning of the new units after they were installed. He tested both machines after installation and made sure there were no leaks with the washer and that the air flow was good for the dryer. He said we should contact him if we noticed any issues. I couldn't be happier with the service. Thanks Alex!

Hired to fix my 20+ year old, pristine Maytag washer dryer stack. The washer just stopped working…read more Super responsive. Honest and fair pricing. The repairman was passionate and took pride in his work. I was quoted 3 times what I was charged by CR by another company. I don't know much but glad I trusted my gut and found CR.

Quick, efficient, and courteous. I will certainly look to use them again as needed. Called in for…read morean appointment and they were able to fit me in the following day, which was perfect.

If I could give 0 stars, I would…read more Our company's dishwashers have been broken for over a month, and Mr. Appliance West Loop has been nothing but a nightmare. Every time a tech was scheduled, they canceled last minute. The first technician was rescheduled after a week, and when he finally arrived, he only diagnosed the issue. We had to schedule another appointment to fix it, which was rescheduled to the following week. They claimed to have fixed the dishwasher, but it still doesn't work, and they couldn't get someone out to re-diagnose the problem until three weeks later! The real issue is their inability to keep staff, so appointments are constantly getting pushed back. When they do manage to send someone, all they do is talk about how new they are and how little they know about the job. It's beyond frustrating. Avoid them at all costs!!!

Had some issues with the older hot water heater where some piping needed to be changed out. They…read morestill came it at the original price with an excellent job done.

Wow, they know their stuff! They got high ratings for a reason! Lex and Vlad did an amazing job…read morebleading my boiler heating system.

Great service & price. Don came over to look at my clogged kitchen sink. He was able to fix it…read moreunder 30 minutes. Thank goodness because the estimates I got for 2 plumbers were so high it was ridiculous. Cheers to Don & his son for helping me out! I will definitely be using his services again & referring him to my building neighbors.

Hired them to repair a number of electrical wirings. Pricing is very transparent and service is…read morevery efficient.

Would give zero stars if possible. Awful customer service! Technician came to my home to fix my ice…read moremaker. Not only did he not fix my ice maker, but he broke the water dispenser. Neither the technician nor the company care to address this issue. Zero stars. Avoid at all costs!

From the owner: Mr. Appliance is North America's leading home and commercial appliance repair franchise system…read more Whether you are in need of minimal maintenance or more significant repairs, you can count on our highly trained technicians to get the job done quickly and effectively. We offer quality services that you can trust, which is why our parts and labor are guaranteed for one full year.We are here to provide you with skilled, affordable services that occur on your schedule. We are here when you need us! Not only do we charge by the job instead of by the hour, we provide an accurate quote before we begin any work. We will also never attempt to diagnose your appliance problem over the phone; that is because we want our quote to be based in the facts and what you need instead of on our speculation. Every one of our technicians is courteous and will show up in uniform. We also will provide you with an upfront pricing before any work begins so there are no surprises on your final bill.

I've been in Bridgeport for over twenty years and have been in their shop three times. They are…read moreawesome! Very friendly, nice and welcoming. They have had what I needed every time

Too bad no zero stars. Completely unprofessional, Would never use this company for anything again…read more I had a warranty repair from Frigidaire, Frigidaire suggested this company. Before the service we asked that the tech wear shoe covers we informed the company we had a baby the crawls and puts his hands in his mouth. When we asked the tech to cover his shoes he claims he did not have any covers. He only wears them during the winter. When we asked if we can see the part and make sure it is not damaged before installation on our range, he refused, saying he saw he checked it in the office, he had a smart remarks so we kicked him out. When we called the company the manger said he would close the ticket and leave the part at your door. They got paid for Frigidaire not to complete service. I would not let them in my home.