This was the best decision I've ever done. I used them to fit an ice cube machine- they were quick…read moreand it was so easy to get it done. Couldn't be happier with the decision. They were reasonably priced and very efficient

Great Service! I…read moreused the project request here on Yelp and the business reached out to schedule the service. Today the tech came out and serviced the refrigerator, stove and checked washing machine seals. He noticed the ducts needed cleaning so we have that scheduled once the parts come in for the other appliance. Tech was very knowledgeable and personable. Highly recommend this business. Pricing was affordable.

Great company to work with. Had an LG dryer making tons of…read morenoise when someone used it; knew the rollers had probably worn out and were binding up. They were able to come out within a couple of days of hiring them and brought the needed repair items with them; no "oh we need to run out to shop/store/warehouse to get such and such" to drag out the repair time and try to charge extra or require a 2nd visit. The technician was done in about two hours after replacing the rollers and giving the insides a thorough cleaning. Dryer is working like new. Looked up the parts he replaced and the $290 price was quite reasonable, would definitely use again.

Great experience with my dishwasher. Showed me the issue with a spring that tends to come off in…read morethis model, and with a little elbow grease I fixed it myself the next time it happened.

We had great experience coordinating with FUSE to repair the ice maker on our Viking refrigerator…read more They were very responsive to my initial request for a quote, including a call from a supervisor to hear more about the issue and try to issue a more informed estimate. (Ultimately unsuccessful, but I appreciated the effort.) The technician, Bek, was on time, courteous, and very open about explaining everything he inspected. In just under an hour, he was able to diagnose the problem and replace our ice maker, which he had on hand. One small critique-- it caught me a little off guard to see a tip option on screen when making my payment, but in this case I obliged, considering how well the whole appointment went. I guess that's just tipping culture these days! ‍

I hired Fuse Service when they were Switch Service and they fixed my dishwasher. Vlad, the…read moretechnician, found out that he needed to order an additional part to fix it and would need to make an additional trip. I assumed he would charge for the follow-up visit, but there were no additional charges; I really appreciated his honesty. Recently, I had a text dialog with Russ and found out that Fuse service's HVAC systems as well. I agreed to an annual maintenance plan, but didn't plan on having them out until fall. A few weeks later, while I was out of town in July, I got a message from my Ecobee thermostat indicating that the A/C wasn't working. I texted Russ about this and he showed up after 6PM on a Saturday, the same day I texted him about the issue! He figured out what was wrong right away and just folded the service call into my annual service plan which was, as before with the dishwasher, very generous and much appreciated. I'm literally excited to have Fuse Service as my go to place for appliance repair and HVAC maintenance. I'm used to businesses asking me to write positive Yelp reviews and I don't mind that. But, Fuse did not ask me to write my review.

This isn't the first time I've called Fit It. So when my dishwasher stopped working I called them…read moreagain. The power was completely out. Robert called me and said before I head out there could you confirm no power to the dishwasher. I said yes. He said could you go to the dishwasher and find the switch. He was clearly trying to save me from spending $ for something that would have just been a switch that got turned off. TBH, I had been staring at this switch behind my stove for the last couple of days and wondered if that was the answer, but was scared to mess with it being behind the stove. But sure enough it was the answer!! Thank you Robert for helping triage a very simple issue over the phone and saving me the $. This is why we call you guys all the time we need a hero!

The diagnosis which costs $85 is done over the phone. It wasn't even remotely correct. They require…read moreyour card to schedule an appointment. I've used them before in 2022 but they have really gone down hill since that time.

I have used Horacio for about 15 years. He has diagnosed and repaired my previous dryer twice, my…read moreprevious microwave twice, my previous washer and refrigerator twice. He is expeditious, efficient and highly capable. His prices are EXTREMELY fair and reasonable. Horacio is easy to deal with and always professional. Before Horacio I dealt with GE Profile employees twice. It cost them double to triple to diagnose the problems, and then they dilly dallied to chat. They get paid by the hour so why not linger? Horacio means business and has answers, usually in minutes. I will continue to use him AND recommend him without hesitation. Él es buena gente.

Quick response and resolution of ice maker malfunctioning. Horacio is very courteous and…read moreprofessional. He quickly assessed the problem and made the necessary repairs. Charge was very reasonable. I highly recommend this company.

A professional Viking repair team was asking $210 diagnostic fee just to come look at my griddle…read more Well, I already knew what was wrong with it with a broken knob and stem sitting in my hand. So, that seemed a little outrageous. Contacted nick and from the onset knew that this would be a different experience. Let the glazing begin! Cannot say enough about nick and the business that he runs. Was a pleasure to work with him diagnosing the issue (he took a look at the photo l, asked me to retrieve the model number on the stove/griddle and saved me that absurd 210 fee) - gave me variable pricing between generic and OEM parts, and was quick to schedule service rather than having a lead time of weeks out like the other companies were requesting. On top of that, he went out of his way to take a look at my dishwasher as a courtesy as it was giving us an error just before he left our home. People like nick remind me that there remain honest and hard-working service people out there. Super glad that I found his company and would not hesitate to have him out again to perform any repair as needed. Thanks again, nick!

Nick at windy city appliance is the best!! He knows what he is doing. I have used him a number of…read moretimes on several different kitchen appliances. He does a great and efficient job, and cleans up afterwards. I always feel good about referring him to friends. He is reasonable, reliable. and truly cares about what he is doing. 5 plus stars!!!!!

Alex helped swap out our old washer/dryer for a new one. He was pleasant to work with, responsive,…read moreon time for our scheduled service, and got the job done without any issues. Before installing the new machines, he pointed out some differences between the functioning of our old and new units, and how he was going to test the proper functioning of the new units after they were installed. He tested both machines after installation and made sure there were no leaks with the washer and that the air flow was good for the dryer. He said we should contact him if we noticed any issues. I couldn't be happier with the service. Thanks Alex!

Hired to fix my 20+ year old, pristine Maytag washer dryer stack. The washer just stopped working…read more Super responsive. Honest and fair pricing. The repairman was passionate and took pride in his work. I was quoted 3 times what I was charged by CR by another company. I don't know much but glad I trusted my gut and found CR.

Excellent service! Very responsive. I left a voice message and got a call back in literally 2…read moreminutes. Aleksandr said he could be at my house in 40 minutes and showed up right on time. He fixed my dishwasher in less than an hour. He was very professional and knew what he was doing. Highly recommended!

Aleksandr fixed a 45 year old Amana Radarange. He did it in less than an hour. He's absolutely…read moreGREAT at fixing ANYTHING he puts his paws on. He's fixed 2 fridges for me & now this. I may not need him to come fix anything for a long time, but it's great knowing I got someone to call when any appliance goes haywire. Honestly, I don't know anything he CAN'T fix. If you haven't tried Aleksandr, YOU GOT TO!! He has weekend & evening hours. He tells you the truth about the repair, how much you'd be spending & he'll even give recommendations (which should be followed) if there's a better option. So Let's Fix DOES Fix. I may not have much pull on Yelp, but when you got a fantastic tech, you do anything to make sure he STAYS your fantastic tech. So before you venture out to yellow pages, Call this Angel. Then when your friends have appliance issues, you can definitely say, "I got a guy".

Arrived 8 hrs late. Did not make requested repair, although I provided part numbers. Came back 4…read moredays later. Left parts, but did not install them. Removed spring so my lid would no longer open and close properly. Overcharged me for the requested parts and did not even install them! I have never been overcharged for work not even completed! I know there is 0.00 due, because I pre-paid. But, you did not install the requested parts OR leave the new parts with me. And you charged for parts that were not wanted/needed. This machine has been well-maintained and could have been easily fixed by our regular repair person. I was giving this company a chance based on a referral and wish now that I had read these reviews first. If it was pre-paid and you did NOT install or provide the charged parts, you owe a refund. It is just that simple. And, you should have not "left parts out" on the counter that belong in the machine. Those springs hold up the lid! :( The person clearly did not know what they were doing...our regular repair person called it a "hack job" after seeing what was done and left behind. Update: Just watched your AI video which I did NOT give permission to post. That video shows exactly the issue - you aren't fixing what was broken. The drum spins, but not with clothes or anything in it. The coupler or clutch is slipping. Anyone could turn it on and watch it turn without actually putting a load of laundry in it. The video does not diagnose or show a repair of the problem. More importantly - nobody from the company attempted to call or reply in the last 48 hrs....and my card was charged for parts that were not provided, installed, or left behind. (And your other reviews say enough). I scheduled this to save time - and, I've wasted a week. I'm done replying here - feel free to call or contact me.

If I could give 0 stars, I would…read more Our company's dishwashers have been broken for over a month, and Mr. Appliance West Loop has been nothing but a nightmare. Every time a tech was scheduled, they canceled last minute. The first technician was rescheduled after a week, and when he finally arrived, he only diagnosed the issue. We had to schedule another appointment to fix it, which was rescheduled to the following week. They claimed to have fixed the dishwasher, but it still doesn't work, and they couldn't get someone out to re-diagnose the problem until three weeks later! The real issue is their inability to keep staff, so appointments are constantly getting pushed back. When they do manage to send someone, all they do is talk about how new they are and how little they know about the job. It's beyond frustrating. Avoid them at all costs!!!

10 out of 10 experience! It was such a pleasant experience to work with Lex!…read more We had an issue with Navien water heater and Lex was able to identify it after throughly checking all possible options to make sure it is not a part of a bigger problem. Then recommended few options an next day the problem was resolved! Additionally he was able to explain the whole problem in such a simple terms so anyone would understand. Highly recommend Astera service to anyone! Really appreciate everything you did for us!

They were so easy to book. They came out and did a great job. I highly recommend themread more