I am new to the area and needed an oil change on my Ford Focus. The customer service I received was much better than most other dealerships I have visited, especially considering the problems uncovered during their inspection. Anthony informed me of the issues with my vehicle, gave me my options, and even showed me pictures of the problems! read more

I have had so many bad experiences here. They have not performed requested service on multiple occasions. They run out of loaner cars and don't tell you so I get to drive 40 mins out of my way just to have to reschedule as I have to get to work. I will absolutely never buy a car or use them for service again. read more

Let me start off by saying this review is for Ms. Laurel O'Connor in the service department. I've been here twice. The first time I bought my vehicle in because I found out that some recalls for my vehicle were never done and I needed to bring it in for service. Laurel stayed on top of the recalls and kept me updated on what was happening with the vehicle. Her customer service was the best I've had from any car place in a very long time. The second time, earlier this week, I had a problem with my car and needed to have it towed to this location but I wouldn't be able to accompany the car due to a family emergency. She kept in touch and made sure that I knew when the vehicle arrived, when they figured out the issue, and when it would be ready. From this point forward I will always call and ask for Laurel. She should run the joint!! Thanks for everything Laurel :-) You made a stressful situation into a pleasant one. read more

Great service on my F150, sure took care of my baby. Ryan and the Team at Ted Britt takes care of new and older car models just the same, just saying. Doug Price and Brian Kearney run a tight ship making sure customers are happy and well taken care of throughout your experience. And, the courtesy shuttle drivers are awesome, were partial to our favorite guy, Phillip, he's amazing! Thank Ted Britt Autopark in Chantilly! Vince read more

Traded in my car with Kelly and Frank....fast and great customer service. Got an awesome rate/car note deal with Mark. John and Beth were awesome. These guys are the best!!!! read more

Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Evelyn Akers Christian Omari Customer Service:5 Quality of Work:0 Friendliness:5 Overall Experience:5 Pricing:5 Overall Score:5.0 My Review Of Ted Britt Ford - Fairfax: Evelyn and Christian worked hard to accommodate my needs financially and personally. I'm happy with all my dealings with all the staff at Ted Britt. read more

I had a great experience at Ted Britt in Fairfax. Brian Hull and Andy Britt were beyond helpful throughout the entire process. I feel confident that I got a great deal and I love my new Ford Explorer! They even helped me customize some of the external features and were helpful and friendly even after the sale was finished. Nothing but nice things to say about this dealership and that's saying a lot for a car dealer! read more

Never in my life did I think I'd write a review giving 5 stars to a car dealership.... But here I am. A few weeks ago, I took my 2010 Ford Escape into Ted Britt in hopes of getting both the transmission and the air conditioner fixed. I had never been to a Ted Britt before, but the service employees helping me did not care at all. Unfortunately, they had to give me the bad news that my Ford Escape with 71,000 miles on it needed a brand new transmission and a brand new air conditioner. Now, that news should unnerve anyone who owns a Ford Escape of that vintage, but it doesn't have anything to do with the service that Ted Britt provided. The guys working on my car did everything in their power to help me out with such major repairs. They got me a loaner car and worked with Ford Customer Service to get me a result that - while still painful - was much easier to manage than if I had taken the car to an independent shop. They were nice and very responsive to my phone calls (especially Mike on the Green Team). Now, in the end, they still are a dealership. I expect to get daily junk mail (real and electronic) trying to get me to buy a car from them. But their good service is all I need to get me to come back to buy a new car from them, and I plan on doing just that. Just maybe not a 2010 Ford Escape..... read more

First, regarding Ted Britt 4 Life, the coverage requirement is quite clear. From their T&Cs "New Vehicle Eligibility" section - 'In order to maintain Your reward eligibility benefits under this membership agreement, You are required to have all manufacturer recommended services performed at a Ted Britt service department.' - yet, today I had a service agent try and convince me that ALL items, even a tire rotation or oil change, outside of schedule, not performed by Ted Britt would void the agreement. Even after a manager corrected the service agent, the agent to grasp the understanding and remained condescending; insisting he was correct. Regarding new car sales, it was great until the closing day; the new car salesman was attentive to all my questions, be it over the phone, email or in person over a two month vehicle search that culminated in a factory order. Ted Britt Ford matched my USAA car buying program pricing with a rival dealership, and placed my order in with one of their fleet sales orders. I had the factory vehicle within six weeks of order. Delivery day however, the dealership financial individual was adamant that the State of Virginia required they perform a credit check even though I already secured my financing; and that if I refused the credit check the dealership would be forced to cancel the sale. Later research proved this was an outright lie, and the dealership financial department representatives behavior strongly suggested this. As soon as he had my credit report, he started in, STRONGLY, to recommend Ford financing. Even after my third refusal, he tried weak comments on financing; but when I mentioned I would have the vehicle paid off in under two years, he looked up and commented I had higher interest rate loans that ought to take priority... Yeah.... He not only had pulled a FULL report rather than a soft check; but then tried to use details of my credit agreements with companies in his attempts to have me consider Ford. When I then suggested he had crossed the line into unprofessionalism, he replied that it was his fourth day on the job; and was still learning his job. So, with this current vehicle, I will continue to be covered by Ted Britt 4 Life, even if I perform services, outside of the agreed manufacture required schedule requirement, by other agents; and I will think twice about buying a new car from Ted Britt again, after that financial department experience. The only reason Ted Britt was not awarded one star is the exemplary work, help and feedback from new car and fleet salesmen. read more

Nope, not a good experience, won't recommend. We came to look around at some SUVs. Gail was friendly enough and showed us a few options. We test drove one car and wanted to see what price they could offer. Gail took us to her desk and asked us to wait...where we ended up waiting...and waiting...and waiting...and waiting. I get it that it's one of the fun things they make you do to make it seem like they are trying to "get the best price possible." But guess what, at 9 months pregnant, I'm not a huge fan of sitting around for 15+ minutes not knowing where our salesperson went, what she is doing and why she is not using a computer right on her desk. And with so many other dealerships around with excellent customer service, this unreasonable waiting game was not welcome. Oh, and when we finally got our quote (as we got up to leave, frustrated with the unnecessary wait), we were told that the reason it took so long was because they needed to calculate the DC tax....OK, maybe not. read more

I had an alert about low tire pressure again on my Ford Escape. So on the way home from work I stopped at my dealer and had them fix it. Thank you Chicas, Reynaldo, Angela, Jocqueline and Doug who have helped me over the several times I needed this done. They were fast, courteous and help full. Great job and great team work. read more

horrible experience! do not waste your time with them! had a car I test drove and had reserved for me to buy the next day and they sold it to someone else! very shady tactics and be aware that they also tack on fright to their price when it is already included in the msrp! read more

Came in to get my brakes done. Heard the n word said by employees in a joking manner. After that experience I will just take my car to midas read more

Bought a used car and a new Ford Fusion at the same time from this dealer. They lied about the used car not being in any accidents. Of course the used car transmission failed within two months of purchase and Ted Britt refused to take any responsibility. When it was revealed that the used car was in an accident prior, Ted Britt claimed they are not bound by law to show Carfax or disclose this information. The new car, the Ford Fusion, depreciated close to $8k in the first year. Granted all new cars depreciate instantaneously, the rate this one went at was unreal. This is all aside from the fact that all of their cars basically felt like real life Tonka Toys. The business manager, short Hispanic lady was incredibly rude throughout the process. There was also a taller, white, heavy set sales manager who was not only rude but told me that I was dumb as a customer. I admit that the sale was made in a hurry, as I was in a jam. But at no point do I find it okay to be rude and dishonest to a customer the way they were to me. read more

This is my 2nd Ted Britt new vehicle purchase. A 2017 Ford Escape from TB Chantilly and a 2020 Ford F-150 XL STX 4X4. For those of us with excellent credit, it is a lightning fast process. About +/- one hour once you've picked from inventory on lot. If you pick from web site, it is ready to view when you get there. The advertised TB4Life price is tricky. TB4L averages about 15% lower than the MSRP. Nice discount, however the only way you will get that price is if you pay all cash with no financing. Something practically no saleman will fully explain to you on the phone. I put a healthy 25% of the TB4L price as down payment. The 0% financing deal? You lose about half the rebates if you take that deal. You actually may pay less overall paying interest and paying loan off early. Bottom line is with 25% down and finance balance at about 3.4% @ 72 months...you end up paying the full MSRP when all said and done. And when I say 'NO' to extended warrenties and prepaid service agreements, I don't like to be pressured any further...I got presured for 15 minutes after saying no. Otherwise, I do generally like Ted Britt. Since they are a high volume dealer, it is hard to find lower prices at smaller dealerships. Just remeber...only paid in full deals will get you the TB4L price! read more

I purchased a 2015 Chevy Cruze LT from here yesterday (8/1/2018) and Nicholas Rivera helped us greatly. I test drove the 2 Cruze's that they had on the lot over the weekend with Phillip (don't know his last name) and they were both in great condition but the one with fewer miles on it was the one that I kept coming back to. We were at the dealership a little longer that I would have liked since we were there on a Wednesday morning when the opened at 9 and didn't get out of there until a little after 11am. Overall it was a great experience and everyone that helped in our purchase was great. read more

Purchased vehicle just over a year ago. They lost a small interior trim piece between me seeing/inspecting the car and after purchase that I wouldn't notice until later that day. More snark from the employee in the finance office than I'd like while signing paperwork, but hardly a dealbreaker. OTD price on vehicle at the time was in-line with the market which I am happy about. I'm writing now because I found out today they did a hard pull on my credit when I was paying cash - lying to my face that it was not the purpose of paperwork when I questioned it - and I am angry. Take those out and it's a shame since it was otherwise a tolerable sales experience for a car dealership and the free tote bag is handy today. But I would also go on to find out that they put on an oil filter that was too small in both width and depth so be wary of that when buying used. Sadly the tote bag won't cover that. read more

Just a note. I went by Ted Britt Ford on my way home today for a minor problem. It's turned cold and I have a notice telling me my tire pressure is low. So I go by to get that fixed. I pull in and say I need some air in my tires. Doug, a service guy there in the drive in area says he can help me and he does. Quick, efficient, very pleasant man and my problem is solved. Way to go Doug. You made my day! read more

It's been near 10 years since I've purchased a car so before my experience with Ted Britt I had some hope the banditry of car dealerships was somehow more transparent or had eased over the years: The sales staff at Ted Britt was a wake-up call. I went in to look at a new truck purchase through the USAA sales program. If you don't know USAA, it's a bank for military and veterans and they have a sales program and financing similar to the Costco program. In short, when I came in the salesman, Arun, and his sales manager decided the truck should be 2k more than the advertised price. I didn't have the patience to deal with their deceit and left. Thank you Ted Britt for rooking Veterans and Military. How patriotic! read more

I've been to this place to get my car serviced two times. The first time was because my power train went out but it was covered by the warranty. Unfortunately I STILL ended up paying 400 because they told me they needed my keys but my spare was in a another state at my moms house. They told me in order to reprogram my vehicle they needed both keys which made no sense. So I payed 400 and got two new keys. Funny thing is my old keys still worked so I have 3 spare keys wtf? They scammed me and lied by saying my old keys wouldn't work. The second time I took my car there I broke down on the high way and the tow truck took my car there. I didn't get any information about my car until I called two days later. They had no idea what's going on and told me the mechanic won't be in till Monday. Monday came and went no word so weds I called and they told me they STILL didn't know wtf is going with my car. Literally four days go by and the guy calls me and tells me it's going to be 1900 which is BS. Few days later I called and asked if there was any other options and he tells it'll be 695? How tf did it go from nearly 2000 to 695? Luckily I'll be getting a new car STAY AWAY FROM FORDS or Stay away from this dealer they like to rip off current customers read more

I can't thank the crew at Ted Britt enough; all of you are pros! Since I only have limited space I would like to Personally thank Evelyn, Andy, Allison, Brian, Naz, and Sonny. You all are excellent people with a customer first attitude that made my car buying experience first class. Thank you for all of your time and patience and for getting me into a great truck at an even better price! P.S. If you are reading this and are thinking of buying or selling pre-owned; see the pre-owned manager, Brian Forster and thank me later. This guy is the best in the business and will make sure you are happy in the end. Sincerely, Peyton read more

PREDATOR!!!! WOMEN BEWARE! TED BRITT FORD- FAIRFAX takes advantage of women. I took my car in to Ted Britt Ford - Fairfax in September due to a knocking sound whenever a right turn was executed. I was told that the noise was because of a broken axle and the need for three bearings. Needless to say the same day I drove home and almost $2k later the noise continued. I returned the car the next morning and two other days within that week. Each time I was told that they couldn't re-create the noise, although I heard it every day while reversing and pulling out of any spot that required a right turn of the steering wheel. I was told by the service manager to wait a few weeks and return it if the sound becomes more persistent and they would take care of the repair. Unpleased, but willing to comply, I didn't make a stink. Fast forward to March- my next oil change. I took my car in for the oil change and asked that the noise be looked at as it continues. Everyone that is in my car questions the safety of the vehicle due to the noise when turning. Finally, I am told that they heard the noise and they believe its coming from my steering column. But it going to cost me to get it fixed. I reminded Mr. Anthony of my conversation/agreement (in his presence) with the Service Manager that the repairs would be taken care of once identified. Mr. Anthony then informed me that I need to "be realistic" and recognize that they fixed something completely different. At that point I ended the conversation with him and asked to speak to the Service Manager but was told he was gone for the day. Here's the bigger problem. I brought my car in with a specific complaint. I was told that the problem was fixed, yet it wasn't. If they could not find the source of the problem I brought it in for, I should have been told that they couldn't find the problem. I was made to drive off the lot under the premise that my problem had been fixed, which was not the case. As a female, I feel that I was taken advantage of. Who's to say that I actually needed a new axel and three new bearings?? My issues with this car and service runs deeper than this most recent complaint. How is it that a 2016 vehicle needed a computer change a year later, or a new engine mount two years later? I was sold a LEMON and their response to the major service needs is that it has high mileage. I have had cars for 14 years, double the mileage, that didn't need the computer, engine mounts, or axels replaced ever, much less in less than three years! read more

Buyer Beware!!! I bought a 2014 Ford Focus in Feb. 2016 & I thought I was finally moving up considering my previous car was a 2001 but to my surprise this car is a nightmare...Im literally scared to death its going to cause me or some innocent person serious injury...after 2 months of having car I took it to TBF for uncontrollable jerking and slow acceleration well they so called fixed it but since then I have gone back several times just for them to constantly keep telling me that its the "manual transmission"of the car & that its supposed to do that!! I tell them my concerns for them to tell me its nothing wrong with the car...they do a quick remedy and send me on my way but it has something seriously wrong...car has left me stranded on 495 twice now... it has completely shut off with transmission lights blinking its too hot during morning rush hour traffic where I can be rearended at any given time! Ford put in place an extended warranty on this powertrain transmission but yet they fail to find anything wrong with it to fix...seriously I have better things to do with my time than continuously have to bring this car to the dealership for this faulty transmission! My paperwork doesnt even state my concerns or why I brought my car in for service...which seems to me they are trying to cover up or hide something. One instance I took car in on a Monday for same problem & they sent me to quicklane who kept it 2 days just to tell me nothing was wrong with it but then not to my surprise Saturday 2 days after picking it up once again I was stranded with this car that wouldn't even move in drive & reverse position... car had to be pushed to side of the road! The problem is ongoing & there only solution is to put me in a financial hardship by having thousands of dollars in negative equity on another vehicle! I work paycheck to paycheck like many Americans these days & its unfair that Ford can sell these cars with faulty transmissions then expect you to turn around & be thousands of dollars in negative equity...giving them more money which IS ONLY BENEFICIAL TO FORD!!! I will never refer or recommend anyone to this place or Quicklane of Fairfax... Its a shame that many of the service people look at you like its not their problem and make you feel like you shouldnt keep bringing your car back but its a safety hazard to even drive this car! I have contacted the salesman several times & his response is... he has no idea whats going on or a reasonable solution but yet he test drove my car with me & he clearly seen check engine light on and it jerking uncontrollably....smh! Never again will I even think about referring TED BRITT FORD TO ANYONE! PUBLIC SERVICE ANNOUNCEMENT!!! Please be careful when in front of or behind a Ford Focus because they roll backwards... lunge forward &/or jerk uncontrollably when accelerating...they lose power causing them to stall at any given time & at any given place! SAFETY HAZARD! read more

last year i had a really bad experience and gave them a 1 star for their service department for wasting my time. I had to take my ford van in more recently and it was a complete different experience.. looks to me like they got things more organized.. William Berry helped me and he was awesome read more

Worst car buying experience ever. To start with they low balled me on my trade in. When I said Carmax would give me 3k more and I'll just take it to them they agreed to match the Carmax price. Sold them a 2017 Toyota Tacoma Sport in great condition and bought a 2010 Jeep Wrangler with 90k miles. Not a great trade on my end but I needed the money to help pay for my son's school and just need a 4 wheel drive vehicle to get to work. I'm a firefighter so I can't call out due to weather. two days after I bought it we had a foot of snow. Had to go to work, put it in 4 wheel drive and nothing. The 4 wheel drive didn't work and I had to call out because I couldn't get the jeep up the hill on my dead end street even after hours of shoveling . Took the jeep back to the dealership, they said they didn't have time to look at it. It would take them at least a week and I'd probably have to pay for it. With snow in the forecast again I tried Youtube university and eventually fixed the issue myself. Then I was supposed to recieve an equity check for the sale of the Tacoma from the dealership with in 3 business days. Went back to the dealership on the 3rd day and was told it would take a week. Went back after a week and was told it would take another week. It's now been three weeks. On top of all that the dealership was supposed to send the balance of my loan for the Tacoma to the lender and after three weeks the lender still has not received the money, I'm getting late fees and my credit rating is taking a hit. This dealership will do whatever they can to make a sale but once the contract is signed you're as good as dead to them. They're are many other dealerships in the area. Strongly suggest that you drive past this one and don't make the same mistake I made. These folks keep the car salesman stereotype alive and well. read more

Ted Britt's service department broke the camel's back today. I needed a simple oxygen sensor replacement which should have been a repair that cost no more than $300 - $400. I was charged over $900. I was told the part was $300 over the phone. I reluctantly agreed to the service which I never should have done. After some internet research, the part should have cost about $40. For the privilege of it being a "FORD" part, it cost $274.38. When I confronted them that the part on their own website was advertised for much less, they said it's was no big deal and "I shouldn't worry about it". Upon reviewing the bill, I was charged $609.65 for labor. The funny thing was that the service Rep (Brian) called me about 90 minutes after I authorized the service to tell me my car was ready. When I asked why the labor was so much, he said that they charge "up to a few hundred an hour in labor". I guess it's more like $500 an hour. They told me the throttle body was in need of cleaning. I have had issues with them in the past "finding" things that needed to be repaired when I brought my vehicle in an today was no different. I am pretty sure that was BS too since my truck was showing no signs of typical symptoms of this being needed (i.e. it was not running rough at all and I had the service done less than a year ago elsewhere). I had the truck into them a month ago for a transmission problem and they did a full inspection and there was no sign of any issues with the throttle body needing cleaning. They somehow managed to change the oxygen sensor, clean the throttle body, do a state safety inspection in under 90 minutes, but the labor was over $600. Absolute rip off. I have purchased several vehicles from them and had my three Ford vehicles serviced there for years and I will never return. Their service department took a drastic turn for the worse after Gary Funk left and it has been the same garbage service ever since. To put the icing on the cake, it took nearly 30 minutes standing at the cashier to get checked out because they had a person working who had no idea what she was doing and had to call numerous other employees over to teach her how to print an invoice...more time wasted. I recommend trying ANY other dealership than Ted Britt as they fully live up to the prototypical dealership reputation of being slimy and a complete a rip off. read more

If I could give them 0 stars, I would. I arrived at 7am for an oil change. Normally, I get a loaner car and run my errands. Well, I asked for a loaner so that I can run my errands (Sams Club, Home Depot, Walmart), but Richard said they do not have any. He offered to have a shuttle drop me off and come back and get me. I declined because, I have several places to go. Well, I sit down in the customer lounge and watch others get loaner vehicles. I ask the an employee in the lounge, if they have decaffeinated tea, she stated, no just coffee and hot chocolate , if they have teaI ask another advisor and he stated that they have loaner cars available. I go back to the service bay and ask another advisor and he asked me what I am here for. I stated an oil change, he preceded to tell me that we have five loaner cars left but they are for people who are broke down or are leaving their vehicle. I convey to him, that I normally drop my car off for an oil change, go get my breakfast, run my errands and return. He has the nerve to say, well McDonald's is across the street. I proceeded to tell him that I do not eat at McDonalds, since I am a pescatarian. Now, if some new policy has been issued regarding obtaining a loaner car -- I get it, but that is not what I was told. The inconsistent half-assed information that provided was unacceptable. read more

Below is a link to the video of the day my Suburban had a FIRE! I paid Ted Britt Ford of Fairfax, VA for the Ted Britt 4 Life warrantee program. They do NOT stand behind their word. I tried to resolve this quietly, to no avail. They initially offered me a Ford Flex for my Suburban. smh Please conpare the two!!! Once I was given the "Who's on 1st" runaround, I had to hire an attorney. NOW they only offer enough to barely pay my lawyer fees. So now I am forced to soon go to news media outlets, social media, marches and boycotts. I've been paying over $500+ a month, for 13 months for a vehicle that I can't drive. And since I am being forced to take a financial hit, I am now gonna make sure to return the favor until they do the right thing! (Video in link below) https://m.facebook.com/story.php?story_fbid=10208272165945365&id=1339803324 read more

It was painful doing business with Ted Britt Ford Chantilly in the past (2 - 2012 Ford F350's) but we did buy one of the two trucks we were trying to buy from them back then. We shopped this past week for a 2017 F350 service body truck. They had a truck in stock that met the requirements so we gave it one more shot and they dropped the ball again. The financing and paperwork was incorrectly sent to us 2 times. We decided to just pay upfront $57,000 + rather than be misled on financing and titling options. We offered a cash deal and then they declined to sell the truck to us once we were about to complete the deal? They said they will return our deposit. I guess it's hard to pay cash for a truck at Tedd Britt and hard to get good financing at Tedd Britt. Hope you have a better experience than our company did if you use them. read more

My truck broke down and they were the nearest Ford dealer. Was not impressed at all. I got a crazy quote to repair it. Told them I wanted to tow it to a different shop. They made it a nightmare. They wanted me to email my credit card information as they do not take credit cards over the phone ? How does that make sense.... Had to pay a hefty fee for them to look at it. The shop I went with said half the issues they mentioned were not even right and it was half the quote. Go figure! read more

Heads up... this is a lengthy one. But they deserve it 110%. After selling my very first car (Hyundai Tiburon GT) back in 2015 I decided to check out Ford because I have always liked the Focus and it seemed to have everything I could want in a car and ended up purchasing a 2014 Ford Focus with Nana and loved it! Half a year later I noticed that there was a lot of this hesitation type feeling when accelerating and researched that there was a lot of transmission issues with the '14 Focus that wasn't so predominate in newer models so I came back in and wanted to do a trade. (I know... so soon lol) I was hoping to maybe get a '15 or '16 Ford Escape because I wanted a bigger car... long story short I went back in, talked to Nana again (who today, no longer works here), and ended up staying in the Focus family but upgrading to a 0 miles, brand new 2016 Ford Focus Hatchback so at least the transmission issues weren't there and it's such a cute car I love hatchies! Now... bringing us to today, at the beginning of this month I decided to pop my head in good ole Ted Britt to see what OPTIONS they may have for getting me into an Escape this time around considering I would be pulling over negative equity from my current loan. First of all, to my surprise, walking in half of the dealership greeted me and were laughing and joking with me being here again for the third time so soon and it honestly made me feel so welcomed and important to them. It made me feel really welcomed. I met with the salesman, Alan, and he was awesome from day 1 to today. We talked about the car options, financing options, and on the first day I decided to just sleep on it and was in no rush because hey, I'm in a brand new '16 Focus with only 6K miles anyways. But I really wanted the Escape... and he knew it. So, when I say that he, along with the whole Ted Britt Ford Fairfax team, did EVERYTHING they could to make this happen... let's just say, this morning I put new tags on my brand new 2017 Ford Escape SE with the EXACT payment that I was able to afford. Alan (floor salesman): You are an awesome salesman and know how to make your customers feel welcomed and at ease. There was no pressure and you allowed me to have all the info I needed and were extremely consistent with your response times and I couldn't of asked for a more patient salesman. Bill(New Car Sales Manager): Even though you might be rooting for the wrong football team, thank you for that one last call asking me to come back into the dealership to earn my business. Your attitude and dedication to what you do is definitely commendable. Thank you for not getting impatient (or at least not showing it! LOL) or giving up on figuring out how we could make this work. And I do appreciate you typing up and printing out about 6 different pages of payment structure on 3 different cars for me :) Christian (Finance): My 3rd time financing must be the charm! You told me you've been in this business for about 10 years and it definitely resonates throughout your work. You are knowledgeable and the company should be grateful to have you. From someone who does financial lending as a full time job, I fully understand how systems and applications can be a pain in the ass so thank you for making me feel comfortable although the computer systems were giving you a hard time during signing. Tim(General Sales Manager): Thank you for having a hand in developing a team that shows great customer value. I felt that I was important and that you cared throughout the experience. When there was a bump during finance with the numbers you were right there immediately to smooth it out and make sure everything was finalized efficiently. You stand by your team and it shows to your customers. Ted Britt Ford Fairfax is a great place to come to whether or not you walk out with a car purchase because either way they will ensure you feel valued and comfortable through the process. Huge thank you to this team, you all have truly earned by business for years to come. read more

Horrible service experience. I made an appointment to have a basic service. When I showed up, the service team didn't even make eye contact or acknowledge me for the first 10 minutes. When they finally asked if they could help, I explained why I was there and asked them to check on an issue with the drivers seat. They made the note and said they would look at it. When I picked up the car, 4 hours later, they said I have to make an additional appointment to look at the seat, because they just didn't have the time. $135 for a basic service and they didn't even wash the car. Two star review instead of a one star review, because the cashier was nice and efficient with paperwork. read more

NO STARS for CUSTOMER SERVICE at TED BRITT FORD/FAIRFAX Just wanted to let any of you who may be remotely interested in buying a car from TED BRITT FORD in Fairfax to think twice. I do not live in the area, but I am here temporarily, and wanted to test drive a pre-owned vehicle that I had seen on AutoTrader. I arranged to be picked up at the Vienna Metro station in order to get to the dealeship. I test drove the vechicle, and when it came time to "make a deal" I made my offer, and was firm. The Sales Manager, Rick Asay (rasay@tedbritt.com), came over to see if he could make me budge. I did not. After he left, I let the salesman know that whenever he was ready to take me back to the station, I was ok to go. From across the showroom floor, Mr. Asay shouts "We don't have to take him back. He can take a bus." So, there I was stranded in Fairfax, not knowing what side of either Jermantown or Fairfax Blvd to be on. The kind folks at United Bank helped me out. Anyway, I felt compelled to let you know of the UNBELIEVABLE Customer Service I experienced. All because I was firm on my offer. read more

Three weeks after purchase got letter that car is recalled due to safety issues. So called to make an appointment and get loaner car. Told they are NEVER available. So they do not provide any loaner cars, and lied about it. Received a letter two weeks after buying the car that indicated that they might provide shuttle service and for a fee provide a loaner car. This is clearly a deceptive business practice. They should be ashamed (esp my sales person Michael). read more

I dropped my vehicle in tedbritt on sept 16 and they promised to check on sept 17 but they started to work on it on sept 18 and on sept 20 they called and let me know the problem was the axle but it's covered by esp premium warranty and I need to pay deductible $100 and service advisor Brian told me that I need to replace front brake pad and said the vehicle should be ready Monday or Tuesday next week. I never heard from them and stopped by on Friday Sept 27 but Brian already gone and I saw my vehicle was outside in parking area so I assumed it's done. I wait till Monday next week and never heard anything and stopped by on Wednesday October 2nd and Brian told me that vehicle service all has done but they said the vehicle doesn't shift properly and maybe problem with transmission and they can not fix right away because wait for transmissions man. And then I stopped by again on October 9th because never heard anything from Brian and he told me still have not checked yet because only have 1 transmission mechanix, until I'm writing this review. My esp premium warranty expired on October 19th next week and I am thinking that they are stalling my vehicle so it can not be done before Oct 19th so they can bill me massive amount of money. It's ridiculous that they can not check transmission problem for two weeks, from Sept 27th until my last visit October 9th. I don't know my vehicle status until today October 12th and I will go to tedbritt Fairfax tomorrow to see if they are open and to see if my vehicle still in same location since Sept 27th. And if i call service advisor direct line always go to his voice mail and if you call service department and ask to talk with your service advisor only going to his voice mail. read more

I had to send my Ford Fusion to Ted Britt for recall repair and it was the WORST experience I've had at any vehicle maintenance facility. After I left my car at the dealership they refused to return my calls for more than 3 days to even let me know the status of the repairs. 3 different times they promised to call me back and let me know the status of repairs and when I could have my car back and 3 times they failed to call me. Matt of the service department is absolutely worthless. He claimed to have returned my calls and left voicemails but it was a pathetic lie. In the end it took them 4 days to return my car for what should have been a 5-6 hour recall repair. Even picking up the car I had to wait 15 minutes for someone to bring my car out of the service lot because they couldn't even figure out how to work a key fob. And then a car salesmen ran to me with desperation to sell a car literally before I could take 2 steps out of my car when I arrived there. If dealing with a recall wasn't bad enough this dealership made it their mission to make sure that my family or I would never purchase another Ford/Lincoln ever again! read more

Made an appointment to test drive so we wouldn't have to wait when we arrived at the dealership. We show up ~2 hours after calling and guess what? Salesman is out getting the vehicle and will be right there. Ok, no problem, we're a few minutes early anyway. Half an hour later are told that vehicle we intended to drive was taken by another salesman for another test drive - they're trying to find a similar vehicle, but now he's on his way right now. Another 20 minutes and nothing. Goodbye. No follow-up call after we left to maybe ask why we left or see if we can reschedule. This would have been our third vehicle purchase at Ted Britt but doubtful we'll go back again. I'm sure they won't care since they apparently didn't seem to care too much about my business anyway but maybe this will make other people think twice about going there. read more

I came in knowing exactly what I wanted and thought things would go smoothly. I repeated my information to several different people (down payments, banking info etc). I had my title but there were issues but I was assured I was wrong. ( I wasn't, after all it was my car and my title). Going over my financials I was asked about my spouse serving in the military (I was using USAA)...ummm nope they let us girls in now too. That was troubling on so many levels as the walls bore the seals of all the branches but yet the assumption was I was a spouse. I had to ask several times for the height of the vehicle but no one seemed overly concerned about letting me know. (Size limits due to parking garage...not that uncommon for the area) I was disappointed that my business didn't seem as valued as one who would be purchasing a new car. I am giving the two stars as they had the car I wanted and decent coffee. I would have walked away had I not loved the car...looking back probably should have. Maybe it was an off day for everyone in the dealership but the more I think about my experience the more annoyed and disappointed I am. read more

Should not even have a star. I bought a truck that had a damaged windshield from delivery and the OWNER Andy Britt agreed to have me take care of it and he would reimburse. Also they owned me the second key for the truck. Now 5 months later and he has refused to answer my texts. I am out almost $600 and these people are thieves. STAY AWAY!! I have many texts to prove the agreement. Bad business people. read more

Shopping for trucks. Nice salesman, not pushy but a little slow on the paperwork side. Plenty to choose from.