oh man, i love the people here. i'm not kidding. there are just some great, hard-working, lovely, fun people that run this place. i have eaten here a generous handful of times, and i have absolutely never had an unprofessional or unkind or problematic experience there - ever. their large staff works their fingers to the bone to ensure that their customers are well-taken care of, and they have high standards in their hiring.... each server i have ever had has been friendly, conscientious, really patient with my children, gracious and patient and good-humored about funky requests or elaborate ordering mishaps... they roll with the punches, don't rush you, make sure you are happy with your meal, and generally treat you like you're all sort of one big hungry, happy family.:) ... i want to give a special shout-out to MR. CARLOS, SIR.... he is one of the managers there, and was so attentive to his customers, and so helpful and reasonable and professional in the way he spoke to everyone. he even was lamenting that, on a particularly crazy night, one of his servers (MORGAN, I BELIEVE) had served a huge, huge, raucous table of teenager customers who bought up hundreds of dollars of food, made her work really hard for their many requests, and then totally stiffed her at the end, leaving her almost no tip at all. and the manager was sharing this with me and just expressing how sad he was for her and how hard that kind of thing makes working in that field... those of us working in the restaurant industry know that managers - some are good, some don't really have your back ... but carlos was so empathetic to his staff, so supportive of them, that i was genuinely glad to be giving them my money at the end of the meal because they were all working so hard, and putting their all into it. we also had a great bus-boy named MITCHELL, who was friendly and fast and moved like lightning around the place, getting a ton of people's requests met with a smile and a great attitude. and then there is awesome, crime-stopping KYLE ... Big Kyle behind the bar do not mess with this man! he is a blast, he has great energy and is patient with all manner of requests. he was so generous with my and my kiddos, and so appreciative of any encouragement, showing such a humility about him. he was working the bar and tables that night i was in there and it was nuts for him. but you'd never know it. he just kept it movin' and flew around, making people happy everywhere he went. i tell you what, i'll keep coming back to a place that has a friendly, warm, good-natured bar tender. it makes a big difference. there are also a few women there, a mama or two, whose names escape me but who are such beautiful people. kind to children, empathetic with mothers, patient with peoples confusions and demands.... the women that work there work so hard, and give such a warm, comforting feeling to the entire experience, and you know that isn't easy for them, probably, sometimes.
so. please. go to ted's bulletin in reston sometime.
remember what kind of place it is: they're not trying to be a michelin star pretentious-food place. they are down-home comfort food, food you can bring all ages to -- for your picky kiddo who just wants plain noodles and grilled cheese? they've got you covered -- or your elderly relatives who don't feel like dealing with a lot of complication and posturing -- they'll have something for them. and if you have a foodie in your party, there are plenty of fresh ingredients in old classics but with a twist.
come for the "adult milkshakes" and amazing fries and salads and burgers... stay for the people, the staff. come back for the staff and take care of them well when you do. they are doing a good job, and when people are doing a good job, they should be encouraged and supported.
see you guys soon i hope, bulletin-squad! read more