Horrible service, we had great scores but there was bad seller saying that it would be imposible for us to get a truck when we already bought over 10 truck. Don't ver go there read more

Temecula Valley Buick GMC - Horrible service, we had great scores but there was bad seller saying that it would be imposible for us to get a truck - Car Dealers Near Me - Temecula, California

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I was told to wait in the lobby because I was going to be provided with a loaner car. 2 people showed up after me and were given loaners. The lady at the front desk even said " I'll be right back I need to get the mileage for all 3 of your loaners", obviously I was led to believe I was to be placed in one of those. Come to find out, the service rep made the purchase order for an Uber to be called for me and take me to a local rental car dealer. When she took the purchase order from me, I saw she became confused and went to ask the service advisor (Sean). He then came out and explained that they did lot have loaners available and that is why he is sending me to Hertz. This was an obvious and blatant lie as the front desk lady had just taken a key out for me and checked the mileage. I'm not one to make discrimination allegations, but it is a coincidence that both of the clients that came in after me are Caucasian, and I am not. read more

If you are looking to buy a new or used car, head over to this dealership first and ask for Sergio Perez! We were in search of a truck and found a few we were interested in here. Sergio P and his team were able to work a deal over the phone before we drove from Ventura County to purchase a truck. They patiently waited for us to arrive and did not rush us at all when we were looking at all our options on the lot (we arrived an hour before they closed). Once we got into finance, Shaun was amazing to work with as well. He was professional, down to Earth, and not "pushy" whatsoever. The experience was quick, professional, and effortless. Highly recommend this dealership and Sergio P and Shaun for any of your car buying needs. We will be back! read more

Temecula Valley Buick GMC - Car Dealers Near Me - Temecula, California

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Super fast and easy Therese was amazing!!! She was incredibly personable and very easy to work with. Her customer service was exceptional. If you need a car give her a call. read more

Temecula Valley Buick GMC - Car Dealers Near Me - Temecula, California

I called yesterday for an oil change. The lady on the phone told me they have "the afternoon or first thing in the morning". She said there are only two people with 7:00 AM appointments and they have four techs. I booked 7:00. I was the first one in line. I checked in on the kiosk. 8:30 comes along and I checked on my truck. They said they haven't even started working on it yet. WTF!?! They said I'm next and then it will be another 45 minutes. It's an oil change! I did these at a gas station in high school. It doesn't take 45 to do an oil change. This isn't the first time they have taken too long. They must over-book. This is just ridiculous. I'm going to be trading my Denali truck in for a new one in June and I will definitely not buy from this dealership again. read more

The customer service here is TRASH. We had to bring our truck into GMC because our truck was stolen and some issues needed to be fixed through them. They have had our truck for 9 days without working on it (took 5 days past our appointment date to diagnosis it) because they were waiting for insurance information?!? Nah. You knew the other location helping on our truck was going to send over the information. MIKE- you "erased" the voicemail from Crash Campions and didn't even bother to try and contact them. YOU KNEW OUR SITUATION AND PROCEEDED TO NOT GIVE AF. What's the point of an appointment?? This location has caused us to pay for a rental car for more time than needed. Your company acts like they don't care about our situation. No urgency. We didn't ask for people to steal our truck! And we definitely don't expect to be treated like we don't matter. Thanks for the horrible experience Mike. You've really shown that you can't do your job. Thank you for making this process more miserable than it's had to be. I hope people stray away from this place. Idk if Crash Champions can do every maintenance issue for vehicles, but call and ask. They have been exceptional! Ps I wish I could give 0 stars read more

I was in contact with Ivan for a couple days regarding getting a new vehicle. Texting with my needs, wants, what I'm willing to pay etc... he was responsive, clear, concise, friendly, and attentive. I went in last night to look at some picks he had in mind after learning what I was interested in and I left with a brand new vehicle. No sales gimmicks, no pressure for add ons, not one bad feeling in my gut about any of it. By far the easiest car buying experience Ive ever had. If you're in the market or planning to get something or would like some education... go see Ivan Acosta. Thanks Ivan! read more

The car salesman was great, and leasing a car was not an issue. However, the finance department and getting ahold of the dealership is awful. They owed me money from my trade in which occurred at the end of November. When I followed up at beginning of January with my car salesman , they claimed they were still waiting for the pink slip from the pay off for my trade in. I was told it should only be another week or two. I followed up 3 weeks later at this point, again by calling the finance department. The phone rang and went to voicemail, so I left a voicemail with my name, phone number, and what my inquiry was. I waited a day, no response, so I called again. Again went to voicemail. I called right back, this time to a different person in finance, still no answer and left another voicemail with my info requesting a call back. Once again, no response. The next day, I call the mainline for GMC requesting to speak to someone over the phone because for the past 3 days, I have yet to get a response from anyone. The lady says "let me transfer you, they should answer". AGAIN the phone rings and goes to voicemail with the very original person I had left a voicemail for through days prior. I called the mainline back immediately asking to speak to a finance person now over the phone because they won't return my calls. Lone behold, the finance lady was actually free and could take my call after I persisted for it. She proceeded to tell me it was the credit union who should have sent the check. I corrected her and told her it was the dealership, and they were waiting for the pink slip. The finance lady cc me in an email with the person who writes the check and that person was sick. They informed me they had the check, but no know status of when my check was or should be sent. It has been over two months and I have yet to receive my money and the dealership never returned any phone calls or still has provided an answer of when. read more

Had an appointment set up with a loaner car for me(this was set up by GMC corporate office). Upon arrival I was notified that they had no tech available for my truck and I'll have to reschedule, they refused to keep my truck and give me the loaner as promised, when asked why they haven't contacted me to reschedule , they said they just found out , mind yo in t I s was at 9:30 AM. This is the worst ran dealer I've ever dealt with, will never go back. read more

I could not be more impressed with this dealership. Everyone always cautions people about taking their cars to dealerships because they tend to get ripped off. This could not be more untrue about Temecula Buick. The service I received from Emerson in the service department and the managers Tom and Fred is unparalleled. This is my 2nd time visiting the dealership for repairs and at this point I would never take it anywhere else. I highly recommend you give them a chance, best decision I've made in a long time! Thank you again so much for taking such good care of my car and providing stellar service. read more

I don't even know where to start. Issac Gamez is seriously the best!! He helped me pull off the biggest birthday surprise for my husband. Issac helped from beginning to end, for two weeks OVER EMAIL even, to help me get my husband his dream truck. He was so accommodating and exceptionally patient with me and our unique situation. Had the approval ready and all we had to do was show up! Issac and Rigo made it happen!!!! And the best part, I let him know that I was bringing my husband which was still a surprise and he topped it off with a bow!!!!! Best experience I've ever had at a dealership and with any dealership sales. Definitely recommend TVBGMC and especially Issac and Rigo. Thank you guys for making my husbands birthday the best one yet!!! read more

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Got to love Temecula Valley Buick GMC. My dash light on my 2017 GMC Acadia telling me that I needed an oil change. Made an appointment and brought it in and wanted the service technician to check the to see if the Lane Assist and engine heating gage were still working since they stopped working for two weeks and then came back on. My wife can't drive anymore so I am down to one car. I was told they needed the car over night to put it on the diagnostic machine. They called an Uber to take me home and when the car was ready, they dispatched an Uber to pick me up and bring me to get my car. The final bill for the oil change and service to my car along with two Uber rides came to $8.28. It's nice to deal with a reputable car dealership you can trust. A big thanks to service rep Michael Rodriguez. read more

I had a great experience buying our 2014 Toyota Highlander Limited. Christian was very accommodating and helpful and made it a smooth and quick process from test drive to financing. He should be delivering our new-to-us ride this afternoon. They really made me feel like I made a good choice - like buying a car anywhere, do your research, be upfront, be realistic and stick to your budget. I told them exactly what I expected and they responded well. read more

I been in three dealerships will not name but TV GMC made my year. I purchased my first ever brand new Truck here in Temecula. I called Saturday after noon right before they were about to close and we made it happen. Thank you to the Three Kings specially my salesman Sergio and Rigo Shaun you guys are deeply appreciated! Again Thank You Gentlemen! read more

Amazing service ! Went to check out the SUV's and Sebastian was just above and beyond helpful. Didn't feel pressured or felt pushy. Great experience! read more

This is a tough one. The sales man I dealt with Freddie Villegas was worth more than 5 stars bus the assistant sales manager or sales manager was horrible. Wanted me to pay 20k over msrp then tried to insult me with "what you can afford it"? Responded I can afford it just not willing to pay. So sad to see that all the hard work Freddie did taking his time and patience to show me different trucks almost got me walking out due to the "numbers guy" wanting me to pay for all kinds of things I didnt need. If you go to this dealership ask for Freddie just watch out for the other guy trying to jack you for 20K. read more

Buyer beware. Was working a deal on a vehicle only to find out they "added" $3200 in dealer protection packages which included things like an insurance that covers paintless dent and rim repairs, lost key fobs, door seal protection, salesman thinks there's a ceramic coating and something else he couldn't remember. He said they added this package because of all the dealer insensitive's going on now. The package is non-removable and required to get the discount I already qualified for. They should be more transparent and add this to their website. No wonder the dealership has bad reviews. I should've trusted the data. read more

We went in after 8pm one night, as we got out of our vehicle a salesman met us & asked what we were looking for, we knew we wanted a truck & the inventory was slim, so Logan - the salesman asked all kinds of questions & took us to the Elevation model of the Sierra, at the time gas was almost $6 a gallon so this model was a great option with the 4 cyl. He showed us all the bells & whistles & we took it for a spin, my hubby fell in love immediately with the fold down tailgate! I want to say we had been to several dealerships in the weeks prior to this night & not 1 salesperson met us outside, we had to go look for one at each dealer, so of course we were pleased right off the bat that we were met outside & listened to & taken straight to a vehicle that matched our needs. If you're shopping for any car/truck/SUV, go to this dealership & ask for LOGAN!!! We love our truck & went on a road trip a few weeks after to NE & went thru snow, rain & wind & the truck was amazing !!! Thanks for helping us find our farm truck !!! read more

I had an appointment to bring my car in for an oil change today. They told me I'd have a two to three hour wait. Why bother making an appointment if you can't do it at the appointed time? Let people know so they can reschedule instead of wasting several gallons of gas driving there and back. This is my least favorite dealership I've ever been to. If it wasn't for the free lifetime oil change I'd never go here. I guess you get what you pay for. read more

I went in for an oil change. Can't say that I liked their new check in system with the automated kiosk though. You can't talk to it or ask any questions you may have. Fortunately a service writer named Rick walked by and asked how I was doing. I told him "I'm just trying to figure out this new check in process." Rick immediately stopped in to assist and took care of me for the rest of my visit. Can't say enough about his high level of customer service! Honestly this is the first positive survey that I have left for this dealer. I'm usually not too happy with them and probably would not come here were it not for my free lifetime oil changes. It wasn't the kiosk though that changed my mind this time, it was because of employees like Rick that make you feel at home. Call me old fashioned, but I prefer human interaction over a keyboard... read more

Holy moly amazing experience!!! If you need a vehicle or are looking at vehicles see Logan at the Temecula Buick he treated us very well and took all of our questions in and answered every single question we had and made sure we felt at home. We were not planning on buying a vehicle but he got us a great deal on our vehicle that we wanted and made sure we were a priority. After a few hours today we left with smiles and a new Tahoe. Thank you buick Gmc and thank you Logan for all your professional help! read more

Temecula Valley Buick GMC - Car Dealers Near Me - Temecula, California

Ok first of all the kiosk check in is a waste of time. I had to stop twice to figure out what I needed to mark. I told you what I'm here for when I booked the appt. Just take my keys and check the mileage yourself, I don't work there. Second of all $1100 for new front rotors and back brake pads is ridiculous! Then when I asked for pictures of the "wore rotors" I was told that if they have to put my car back on the rack to take pics they would have to charge me over $100. WHAT?! Absolutely not lol! I promise that my next vehicle will not be a Buick so that I never have to deal with this dealership again. read more

Huge thanks to Temecula GMC for taking care of me when Temecula Nissan wouldn't. Service Manager, Mr Hayes, went above and beyond to help. After 8 days without my family car, I've learned most people don't care as long as it's no harm or extra work for them. Customer SERVICE needs to make a real comeback. Thanks for coming thru, Mr Hayes. Can't wait to get my car back read more

I also was in the same boat as the last review they assumed I couldn't afford the 3500 dully and so we went to Anaheim and picked one up there 2024 3500 Temecula gmc is a joke for sure don't shop there go down to oc they will take better care of you lower interest and price of the cars read more

Service dept is rude and unprofessional ! I spoke with a Mike today just to book an appointment.He definitely needs to find another job if he can't interact with customers. read more

Where do I start. On 01/24/204 I stopped by to drive a Chevrolet Colorado and a GMC Canyon. Few back and forths that day with the sales team. Nothing concrete. I got home and found another one they had on the lot, but dint show me based on my assumed finances (Christians words). A day later I get a call from "rigo" . He identifies himself as a sales manager. We go back and forth on the unseen 2022 GMC Elevation. He pulls my credit, 820+ and says I qualify for a 7%+. Wow. Simpson, Buena Park, had me at 5.9%. He said they all use the same finance companies and that wasn't possible. Long story short, I picked up a 2022 Canyon 6900 miles, in Pasadena cheaper and at a 5.9%. Oh the games. Shop around and avoid Temecula Buick GMC. read more

They sold me a lemon car. This place is so horrible and racist. Lazy, never returns calls. Sold me a car that broke down two weeks after purchasing. Run away from this place especially if you're a minority. They are rude and treat you like you're on a plantation. read more

YOU MUST SEE THERESA. Period. She is our go-to for car sales. She is honest and her customer service is like no other.

DO NOT BUY FROM THIS GMC DEALER!!!! I searched high and low for a 2021 Yukon XL Denali in gray. I found one at Temecula Valley GMC and started an inquiry. I was told this Yukon was out getting the blackout package. I was also told, in writing, that the blackout package was where they "chrome delete the entire car and add black wheels. It's a very in depth process." I didn't want all of that but it was already being done so I had no choice. Oh, and the total for that is $13,999. So, the vehicle comes in and I head down to the dealer. I test drive the car, sit down and play the games, sign on the dotted line and drive home. During the process, I was excited and there was just a lot going on so I didn't even notice all of the blackout details. A few days later, it dawned on me that nothing was blacked out but the wheels, one emblem and the grill. I emailed my salesman and asked about the details. First, I was ignored. I sent more emails and left voicemails for various people, trying to get this taken care of. My salesman said he would black out the back emblem as a "courtesy". Not acceptable. More emails ignored. Basically, I paid $14,000 for wheels, a grill and one emblem. I'm working with GMC to get this taken care of but the dealer is not being cooperative. Luckily, I've already got an attorney that has offered to take this case after seeing the email chain between the salesman and I! read more

Love the new ownership and quality customer service. Bought my 2nd Sierra Denali and have had a wonderful experience with sales, finance and service. The new tailgate technology is amazing for loading the dirtbike and for a nice quarantine friendly togo picnic haha thanks Andrew, Mark, Ralph, Gary and everyone else for the great care. Glad Gary came back into the business and all the best with future success! read more

Temecula Valley Buick GMC - Built in step for easy load and go moto days! - Car Dealers Near Me - Temecula, California

Spent 3 weeks trying to make a deal to only buy the truck I wanted and return it the very next day. I bought a Denali 1500 3.0 diesel. As I was driving home a horrible smell was emitting from the engine compartment. I got a severe headache was feeling nauseous. I called my sales person the very next morning. I was told by my sales person Gabriel to come in the service department will look at the truck. I get there speak to the service manager and he looked at me like I was stupid and said they didn't have anyone available to inspect the truck. He told me they would give me a rental. I told him I didn't buy a $80,000 vehicle not to drive it the very next day. Not satisfied I approached a sales manager and he said the same thing, " we can give you a rental car." I asked him to at least drive the truck to experience what I was experiencing. He looked at me like I was crazy and chose to repeat himself, "I can give you a rental." I was so pissed off of the lack of customer service and the fact I was told by my sales manager to come in and I would be taken care of that I asked for my truck back. I called the sales manager Rigo the following day to try and work something out and I was pretty much blown off. To resolve the problem I asked the dealership to give me the similar truck but different stock number. I was lied to about them selling the truck first off and then told they still had the truck and would make the deal but remove the rims they had powder coated and replace them with another set of rims. I didn't know dealerships remove items to make a deal. Come to find out they lied and were attempting to sale the same truck I had just purchased and had issues with. Because I spent a lot of time on the deal I still attempted to buy a truck from the dealership. I asked them to make it right and take an additional $500 off. I was laughed at. This dealership seems very shady and lack any amount of customer service. I would not recommend the dealership to any of my family or friends. read more

This review is intended to recognize sales consultant Theresa Chandler. I hate buying a car; I associate it with speaking to insurance or solar salesperson, however if you require assistance buying a vehicle speak to Theresa. She's knowledgeable and more importantly provide quality service. If you're seeking buying car support ask for Theresa before you enter dealership; you won't be disappointed, I wasn't. Kudos to Dave Used Car Manager and Shawn finance manager for making my purchase with ease. read more

TV Buick GMC has been accommodating and professional in servicing my new GMC. Thank you for the excellent customer service!

Great experience here. Second purchase through this dealership. They are sensitive to my time and really help answer my questions... no matter how many there are. Sebastian is a fantastic human and I will definitely work with him in the future! read more

Every damn time I go in for an appointment for an oil change they say I'm not in there system. Every time it takes 2 hours. Every time their "service reps" basically cashiers, look confused why I'm there. Get a better system gmc. I'm going to try riverside gmc. read more

Take your business somewhere else other then here. Had a horrible experience which resulted in me not buying the truck after I had left a deposit. They harass you with phone calls and texts until you answer wanting to know if you are still going to purchase a truck AFTER YOU LEFT A DEPOSIT. When somebody leaves a deposit for something it is usually because THEY ARE 100% GOING TO BUY IT. read more

My father in-law came to this dealership requesting for the trucks he saw on their website and they flat out told him that the trucks were not theres and will not sell any of them I was very disappointed and they didn't have a good reason why it's on their website. read more

I've had my car serviced here for a while now and honestly im a little sad writing this review. For starters, GMC serviced my car on January 12th-22nd.. They had my car for a longer time frame then they said they would and tried to charge me almost six grand for the job but they magically lowered the price when I said I was going elsewhere, also told me they would pay for my rental car until they magically lowered the price so that was lovely concidering I was spending thousands still. Second off when I went to pay for the services the transaction got messed up so badly because of their service tech Mike, I had to provide them with a check for the full amount of my services in order to leave with MY vehicle even though they already had two thirds of the payment out of my checking account. They said the 2/3 they pulled from my account would be sent back but it never came back. They harassed me for OVER A MONTH saying I didn't pay when they had my check even though I was told by Mike it was ripped up. Then they cash the check over a month later. No heads up, after all the harassment and overdraft my account, mind you I have four kids and they know this but that didn't matter to them even though they are family owned and claim to have values. There is money still missing from my account, my car has damage, and their solution is to give me a free detail. When I had my banker call the manager proceeded to scream at her and put her near tears even though she asked several times for him not to yell, all my banker was trying to do was tell them that she can clearly see I was WAY over charged. After I left the bank I called to speak to Phil, and he proceeded to lie to me saying he did not yell at my banker, even though I could hear him through the phone. I asked him how he wants to settle this and his solution is I go in and show proof even though the bank offered proof, plus why would I want to go in as a woman when these men are ok with screaming at women in that way, it just doesn't feel safe to me. I do not reccomend this branch. Find somewhere that is not privately owned because I spoke to GMC corp and they assured me this is NOT how they want to be represented. I am in contact with my lawyer and my insurance about the damage to my car. This needs to be make right.. during all this I spoke to Mike the service advisor, Ed, the service manager, and Phil all of which are very hostile. EDIT: ive added pictures of them just laughing at the fact that my money is missing and that they made a woman feel unsafe. I guess this type of behavior is just funny. My reviews will change when my cars damages have been paid for and when my missing money is back in my account. read more

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Christian was Hands down best salesman I've dealt with in buying any car. No pressure, responsive. Will drive from San Diego again to buy from him! read more

Just bought our second vehicle here a Buick Encore, it was a great experience. Even with the new change in ownership they kept on a lot of the same staff, seeing people that remember you is awesome. They make you feel like family and you can tell you are getting genuine service. I always bring my 1st purchase here for service 1500chevy, although they don't do "free" oil changes anymore you have to make a purchase now, it's fine cause I'm always trying to spend money to make sure my trucks in top shape. I have technical mechanics background so I'm not blind to what's needed. "Free" oil changes where never free to those people that think they can bypass California state law to not pay 5$ oil recycling fee charged to the consumer, read the fine print! I will keep coming back and I'll recommend to any GM owner, they do great honest work here! read more