Not happy with service here. Don't waste your time with this dealership. They don't respond promptly. Made me waste a whole day waiting for them to call me back with financing options. Not happy with Jose Herrera and staff. Ill buy vehicle from other dealership and come back and show them how they lost my business. read more

Temecula Valley Buick GMC - Car Dealers Near Me - Temecula, California

This place could care less if you buy a new vehicle! Went in after looking for a 2023 Canyon, test drove and was going for the deal till they wanted over 63K so, I DROVE OVER TO PARADISE CHEVY And bought THEIR COLORADO!! Best DEALERSHIP AROUND. They even had my salesman follow me home to transfer some documents with me in my new COLORADO (he drove my fully paid off HIGH COUNTRY SILVERADO I used as a trade which they gave me 48k for) this is the 3rd car, (2-others Cadillac's) from PARADISE. I should have never gone to this GMC dealer in the first place! read more

Great customer service and team between front desk and service department . They stay on top of it!

I submitted an instant cash offer with Truecar and this was one of the dealers that came up. I called ahead and asked them to make sure that the Truecar offer would be something that they would honor. They told me that as long as everything checked out they would honor the deal. I drove an hour to the dealership. My car is in excellent condition. I spoke with Matt the used car manager and they offered me 70% of the truecar offer. I asked them why they would have made me drive up there if they weren't even going to come close! They said they needed to do that to bring the customer in to the dealership. The used cat department at this dealership is sleazy as F. Avoid Avoid Avoid read more

I have a 2018 Buick Segal under warranty and I am a very picky guy. I stopped by to change the oil and I complained about a small noise in one of the door panels, a weird noise that sometimes I was hearing when the AC was on, and a trim bezel that was not connected properly. Then Mr Justin Nelson, took notes of everything, asked me more questions that could help him to identify the problems. In the end, these guy made tons of work in my car including a new door panel, replaced parts in the struts, new trim, change the AC blower, changed the AC filter, changed the oil filter and oil.. Justin Nelson was FULLY TRANSPARENT!!! Very nice professional and very nice guy. My next car will be a Buick again and the service provided by this dealer builds this mindset. Class A+ Service! I only paid 72 bucks read more

tried to buy a truck last week they would not give me any realistic numbers based on the 800 credit score i gave them. they gave me bad credit numbers because they wanted to run my credit. but this is the real issue was going to trade in my truck i had a dummy seat belt latch inserted in the harness they misplaced it the sales manager did when he was looking over my truck he denied that he removed it but they never helped me look for it very bad servive there i ended up buying in hemet i buy a new truck every year always end up going to the not so nice of town where they tret you better!!! gmc Temecula dont recommend!!! read more

Helpful and knowledgeable staff. Sal and Samantha were the perfect team to help me work out the best option at the end of my lease. I ended up purchasing the truck I had been leasing and they made the process painless. read more

I have been to 3 different dealers before I bought my yukon here at Temecula Valley Buick GMC. Theresa Chandler has been very helpful and we love her energy and good spirit. She was quick and got us out with our new yukon in less than 2hours. She gave us a good deal and took good care of us. I must also add here that this dealership has been the most clean amongst all the other ones we's been to. Their restroom is pristine, they offer snacks and beverages to their guests and they have hand sanitizers in every table. If you need a new vehicle, look for Theresa. She is a sweetheart! read more

This review is for the service department. Our service advisor, Justin Nelson is always excellent to deal with. He is kind and honest and we feel comfortable leaving our Hummer with him. If anyone needs to visit the service department, then ask for Justin and he will take care of you. Thank you Justin for always being so awesome! read more

We purchased a 2017 GMC Yukon Denali on 8/28/21 from this company with a CARFAX stating no accidents or damage history and also a Certified PRE-OWNED 172-POINT Vehicle Inspection and reconditioning report done by Temecula Valley Buick GMC signed by their certified technician, service manager and he Used Vehicle Manager. We were just shown by a friend who is a professional car purhaser and salesman for a large company some damage that was fix and painted over with Bondo showing as well. The car is damaged. How bad, we do not know. We brought the car to the T.V. Buick GMC and showed them the damage. WE gave them a chance to do the right thing and make things right and they chose to ignore us and made us an offer where we would lose over $15,000 in 7 months. We just filed a formal complaint with the DMV and they will do an investigation. We are now contact legal help as well. Do not do business with this company unless you can afford to throw away your time and money. Good luck. Mark Eaton - ATP Captain/Pilot read more

I don't usually like to write the review but I'm really not happy with the service they provided. I called on Thursday and spoke to Mike (the internet sales manager)and inquiring about MB GLA-250 and called again on Friday and ask for the availability and a good time I can stop by and test drive it. Since I live in Los Angeles and that's about 60 miles away (one way). I got my bank pre-approval letter and schedule the test drive on Sunday, Since Mike won't be in on Sunday so he stated that he will let one of his associates know that I will be stop by Sunday afternoon. I even called the associate (Theresa) on Saturday and confirm with her the car will be ready for me to test drive. She stated that it will be ready for me when I arrive. I ask her what will be her schedule be like on Sunday. She told me she won't be in until after 2. On Sunday around 12:45 Theresa called me and said she's already in. I told her that I'm on my way. When I arrived at 1:40, she told me the car already been sold to the person before me and he's singing the document. She stating that they CAN'T hold the car. Well, if that's the case, then you should have told me that before hand, then I don't have to wait for you until you get in.. and you could just told me when I spoke to you on Saturday and stating that the car CAN NOT be HOLD, then I can just make some arrangement and come early. Even as I told you I was on my way, you can't just hold it for me until I arrive?? If you can't hold the car until I get there, then what's the point for me to make an APPOINTMENT with YOU????? It takes me 2 hours drive to there and just to hear you said a SORRY??? read more

Sergio helped me get my new 2023 GMC Sierra 1500 with no problem. Fast and easy! Helped me get to my preferences with financing.

Very helpful quick to make things happen with no hassle prices were fair the finance department made things very simple. They brought the van out to my office. read more

Had brakes and service completed here, friendly staff and got the job done. Enterprise rental car is right next door so it worked out well.

Horrible service. I tried to reach out to the internet team via the 'chat' option on their page. All I wanted was to know if they are willing to do an MSRP deal on either a 1500 or 2500 truck. Jessica wouldn't answer the question.. after I asked again politely she sent me the number to call in the sales department. I then asked what the internet directors name was to call in directly and again she didn't answer and sent a generic thank you for chatting text and logged me off the chat. All I wanted to do was buy a car like the last review I just read but nothing. I am looking for a truck asap. Not a good look.. if they treat you this way online I can only imagine in person. Just wanted a straight forward answer.. if the answer was no then I understand but still unanswered. read more

I brought our truck to get an oil change. They called me back to let me know a few hours later that the cap broke to the oil pan. It was going to be over 800.00. I said oh gosh I can't do that I will just come get it. They said I would need a tow truck. I had no choice but to pay the 800.00. The guy was rude and I will not be taking any vehicles there again. There was no apology or anything. read more

If I could leave a zero star I would I went in for a 2022 gmc Denali they were horrible treated me very poorly so I went to Dutton in riverside amazing guys made the deal happen stay away from this place read more

Horrible customer service. I've gone there on few occasions and it was horrible every single time. I will never go there again.

I dropped my car off for an oil change at 9am and wanted to get a couple things fixed that should of been through my extended warranty. When I got there I had someone come up to take my keys and said my rep would call me. Shawn being my rep left me a voicemail to go over what it is I needed looked at. I called him back and left him a message. I then called 5 more times and left 2 more messages over the course of the day. They closed for the day and not one call back and they had my keys and truck for the night. Now I have 5 kids all in car seats and had no way of getting around. We were at my moms house all day and now had no way of getting myself and my kids home. I called the next morning to be told nothing was done on my suv and it would need to be there all day again (day two now). I was then told to come in for a rental and I explained I needed a truck big enough for the 5 car seats. When I got there they only had a 5 seater. I had explained over the phone I would need a bigger car and this was no surprise. My mom had to take more time off work to get me and all the kids there to pick up the rental for us to be told it wasnt going to be big enough. Through all this shawn did not apologize Or try to help the situation. The GM Mike was also not helpful. Both Mike and Shawn were arrogant and spoke to me as if this wasn't a problem. They did not do anything to make this situation any better. To have my suv for a full day and to not even call me back to let me know the status or to have me pick it up was wrong. To keep my suv overnight for an oil change and not even get that done until the next morning after I had to call and complain that what they did was wrong. I will obviously never be going back to the service department and if you choose to know the customer service is horrible and the reps (Shawn at least)/GM are arrogant and could care less about good service. read more

muy buen servicio yo agarre un honda civic Si 2023 muy buen carro y Eli es un buen vendedor me ayudó agarralo en un buen precio y buen rédito cuando vallan pregunten por el. read more

I came to GMC dealership service department for park light. The charge was for $600, understandable cause you would expect dealership quality work. The agent even gave me military discount and finalized it at $477. They recommended engine mount replacement for $1700 and again gave me the mil discount making it $1800 total. When I picked it up, I noticed the the headlights were not mounted all the way in. When I advised the agent, he said there is no other adjustment. I don't understand, it was not like that when I took it to them. He said he'll have it looked at again but will have to keep it over the weekend. I could have taken it to PepBoys and probably done the right way. Frustrating...not only the charge is triple, the quality of work is not factory dealership quality. read more

We bought a brand new 2023 GMC Yukon Denali ultimate two months ago and now the motor blew up. They refuse to help us at all. The customer service is terrible and the manager was horrible on top of it all. I would never do business with them again. read more

My fiancé had been car shopping for 3 weeks since graduating school but had no luck. Her brother referred us to Sebastian and to where usually salesmen are persistent and it annoys us, his followup was timely and tasteful. It was truly a refreshing experience! Surprised to find that especially in the area. Kudos to him and the rest of the team - thx for putting us on wheels! read more

Sebastian Beverly was a great salesman, made the purchase of our vehicle smooth and easy!

Would recommend this location to anyone looking for great customer service & a great deal! Their team is very helpful and their location is state of the art. read more

You cannot afford to do business here. They used to charge $179 to diagnose your car. Now they charge $179 per issue. The service advisor wanted to fix the "AC Light" problem. There is no AC light. The guy knew less about my truck than I do. The repair prices were enormous. read more

Went to Buick GMC thinking I was going to a reputable dealership to get a repair done on my Denali For a High pitch sound coming from engine. Got a missed diagnostic The truck was in their position for almost 2 weeks I pay for the repair out of pocket because my warranty according to them was not covered by it thousands of dollars later the high pitch sound coming from the engine is still there I asked to talk to the service manager Fred Hayes I politely waked into the office and instantly racial profiled me did not want to hear nothing I had to say I try to talk to him and I told him if we can't figure it out I will contact the BBB and Took it as a threat and rudely kick me out his office as I was waiting for my keys I openly said out loud out loud this is unacceptable Fred hayes service maneger got in my face as if he was gonna try to put hands on me and kick me out of the dealership threatening me with the cops this place is bad business for auto repair and repair service. I hope to get a callback from the owner of the dealership Gary on Monday so we can figure this out because the way this was handled and the car was miss diagnosed and I was charged thousands and the repair is still not fixed is very unacceptable I felt very racially profiled at this establishment I came in and gladly paid to get the car fixed for only to come out racially profiled and my car still not repaired from what they diagnosed the problem was it went from a fan to a transmission this place is horrible someone needs to do something about the service manager because he is very unprofessional read more

Temecula Valley Buick GMC - Car Dealers Near Me - Temecula, California

Had the opportunity to visit this dealership for some car issues I was having. They were great explaining everything and keeping me posted. Great job and thank k you read more

I have been taking my truck here for the past 5 years and what can I say nothing but excellent staff and great customer service. I would highly recommend this place. The staff is honest and friendly. read more

A wonderful dealership with a friendly staff that made me feel comfortable and took the time to understood my needs. I will definitely being referring my family and friends! read more

Went here after being disappointed by another dealership loaned out a car we had an appointment to see. All I can say is the process of buy a used vehicle here was so easy. We purchased a 2018 certified pre owned Tahoe. Theresa and her team were kind and easy to work with. No shark tactics and they were willing to work with us on the payment we were comfortable with. Our vehicle was missing floor mats and there was no second key. Theresa and her team took care to ensure we were completely satisfied with our purchase. One of the easiest, painless vehicle purchases we have ever made. Would recommend this dealership 100%. read more

My car broke down and being new to the area I was hesitant to not go to a smaller dealership. That being said I am glad I took the chance on them as their staff was helpful at each step of the way and even gave me recommendations to places to checkout with my family after my car was fixed. read more

In the process of taking possession of my new Encore GX 2020. I have been working with Theresa Chandler and Mike Moreno. This has been one of the easy transactions I have been involved in when it comes to buying or leasing a vehicle. Thank you for making this a good experience. If you're interested in having a Buick you should go see them. read more

I am so happy with the customer service. I have to say Ralph Heraldez went above and beyond to help us. Taking your car to get service is always a pain. Especially when your not sure if your warranty will cover the work. Ralph not only was understanding he also educated me and was calm throughout the process. I would highly recommend Ralph as he provided excellent service. read more

Had my vehicle serviced at Temecula Valley Buick GMC. Fred went out of his way to ensure the work on my car was covered. Everyone was friendly and professional. Will definitely be back for my next service. Would highly recommend to family and friendly. read more

I turned in a 2020 Denali for service. With less than 11,000 miles it had a knocking noise. After two days I was notified it would be three more days. Thankful for the diagnosis. I finally asked for a loaner vehicle. I explained this is a work truck...after hours of negotiation, a FORD ecosport was "best" they could do. read more

I bought my truck there 2 years ago. The new management is an absolute joke! I was sold a "Free" lifetime oil change as part of my purchase. They have charged me for it every time. The managers are of no use to complain to. Why offer free and then charge down the road. Offer a lifetime 40 dollar oil change and tire rotation. I woulda have happily paid it. Getting charged for something that's free is bad business. It's sad to see such a big dealership with bad morals. Paradise GMC was bad the new guys are worse. read more

I legitimately feel bad for the mechanics and behind the scenes people working their hardest to accomplish tasks. When you walk into the facility all the customer service and managers have their heads down on their personal devices watching shows or deep into an app. When you approach and start talking they look up as if you were disturbing them. One manager actually ask me to wait for one of his guys and when his guy had trouble finding me in their system the manager rattled off my case number that was on his screen. Why did I have to wait if he already had the info in front of him. I'm not sure if this is because I only come on Saturdays but the executives there may want to put someone who takes the job seriously and has a vested interest in the company there on the weekends. Not impressed considering I purchased a $100,000 vehicle just one month ago from this place. No sale after the sale. Update, they haven't even started on my repair. Had to wait another 3 hours. No supervision no guidance. These guys are awful. Especially the service manager, Erne. read more

Ok this place is to be Paradise GMC where we purchased out 2017 GMC Canyon. And they had great customer service. Know its Temecula Valley GMC. And we went in to get our truck oil changed which was free for the life of the vehicle. But Chad our adviser told us it's no longer free under Temecula Valley GMC unless you spend $$ on other services. What a horrible way to honor a new dealership. Will not be doing any further business with them . Who knows what else they do not honor read more

I brought my wife's vehicle here about 3 weeks ago for our free oil changes. Never had any problems here before. The staff is nice and they get u in and out as fast as possible. My problem this time was as soon as I find a seat to relax and wait for my vehicle, the person in charge of my vehicle walks up to me says, "hey, so it looks like you need an alignment". In my head I was thinking wow that was fast. He proceeds to hand me the read out for my alignment issues. I told the guy I just had an alignment done in September and have no issues. I told him I'd think about it. I called the place that did my alignment and I was still under the mile warranty. I bring it in and also give them the dealership printout. About 10 minutes later, he comes back with his own printout and shows me that nothing is wrong. Point is I thought it was awkward on how fast the guy at the dealership got a reading on my alignment and that my alignment was off. If they ever tell you that "you need something" done, get a second opinion. I give 2 stars because of previous dealings with them. They earned my distrust that day. read more