The non-sushi items aren't too bad, but the nigiri and sashimi are really mediocre. Not awful, just really meh... especially the sashimi, never cut right, never melt in your mouth. read more

Big portions but quality is average. Fair prices. Crappy service staff. Sashimi and sushi combo plus prawn tempura (6 pieces) for $16. Will do to curb my sushi cravings but won't call this a favourite by any means. read more

The food here is pretty good and decent priced. I really like their tea and barely any Japanese restaurants have that type of tea. The staff there don't ever smile. The service isn't good. read more

Came to simply eat sushi. This is what we experienced, we came in and it was a bit of a busy day for them so we understood the wait. It took them 15 minutes to even acknowledge the fact we had entered their restaurant. Then we were told to wait. As we were waiting a man neat the entrance was vomiting! The workers at the restaurant did nothing to assist this poor man but give him a bag to throw up in, this man was brutally loud and was not asked to leave although he was vomiting all in his food. Then about a half an hour later A WAITER TRIED TO SIT US AT THAT TABLE!!!! After waiting a few more minutes we decided to leave the restaurant sushi-less. Also, during our wait we noticed that Asian families that came in were almost seated immediately, and it took them 15 minutes to even acknowledge us! Not coming back to that restaurant and neither should you. - A Hungry Customer read more

If your on a sushi craving with a low budget, I suggest you try out this place, Staff are not that courteous but your taste buds will like their menu.. read more

Here for a late Sunday lunch (4pm). Great wild salmon sashimi and dynamite role. Tuna sashimi was also very good.

Meh sushi, dismal service. Went to the counter and the waitress helped a customer that came after me. Ok, not a great start but whatever. Ordered take out early in the day for 8pm, got there at 8:05 thinking it must surely be ready by then...but nope; took another 20 minutes for my order to be ready. I don't think they started making it until I got there and paid. The waitresses could only offer excuse after excuse: "we didn't recognize your number", "it's busy right now", "5 more minutes". Asked for my number 4 times. Avoid ordering take out here at all costs. read more

Ordered take out yesterday. Was really impressed with what you get for the money. The sushi is really great! Ordered Alaska roll, rainbow roll, tuna and red snapper nigiri. It all tastes great! read more

I have Been back three times since my last review, and I have been happy with the food. I added two more stars for that reason, and the fact I tried Sushi Nanaimo around the corner, which did not come close to Tentatsu. The tuna has been fresh although quality is lacking. I have stopped ordering it since it was my only real complaint. Service staff could be friendlier, but so could I at times. I would recommend this location, the rolls are amazing and you do get value for your money. read more

The wait time for a table was long but food was great!!!! Affordable prices! Food came out quick for how busy this place is. Sashimi was so fresh and melts in your mouth!! read more

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I love this place. Their salmon sashimi is fresh & they offer free delivery. I highly recommend their salmon carpaccio salad.

I don't get it. I've eaten here a few times and I find the food to be totally mediocre. Yesterday I got a dynamite roll and it was huge with yam stuffed inside. I could barely taste the shrimp because the yam was so overpowering and gritty in texture. The rice on the rolls weren't seasoned and overly watery. I found I had to use extra soy sauce to give it some sort of flavour. The only reason I will come back here is to try their Black Cod dishes on their specials menu. I love black cod and don't find it served often. Other than that, I will go elsewhere for sushi. read more

We LOVE Tentatsu!!! Their selection is fabulous, the staff is awesome, and their portions are big enough to fill us up. We've never been to the store but the fact that they deliver and aren't over-priced with tiny rolls is enough to make me VERY happy. We order from them at least once a week and have yet to be disappointed. read more

Very likely to be the worst japanese restaurant i've ever been in, maybe even the worst restaurant ever. The service was godly awful, I ordered a Takoyaki for starter and a Tempura katsudon while my friend got a chicken don. I ended up watching my friend finished half of his meal before my katsudon even showed up. The takoyaki, which was supposed to be for starter, came last, when I was almost done with my katsudon. They even gave my friend uneven chopsticks, which we didn't even notice for 30 minutes. The dish was messy, there was gravy on the side of our bowls. The meal was terrible, the rice felt like poorly cooked, hard and cold at the bottom of the bowl. The takoyaki was bad as well, the taste was simply bad. The staffs were extremely unprofessional and did not seem to care about the customers at all. In the end, I do not recommend this restaurant. Ever. I feel like I should've been paid just to eat there. read more

It's too bad that their food is so good that it makes it hard to stop coming here. The service is awful about 90% of the time. We have been completely forgotten about, waiting for food for over an hour when we all know how fast food comes in sushi places. While pointing at the beer menu and ordering a "Sapporo", they brought their sapporo roll and got mad at me for not clarifying what we wanted. I'm giving 3 stars based on their food, not their staff. read more

Great selection, average-good quality , affordable price - packed most of the times - so the fishes are very fresh

I was both impressed and disappointed with different aspects of this place. The food, overall was pretty good. Not out of this world great, but tasty and well-prepared. The presentation was middle of the road. Not quite art on a plate, but about what I would expect for the price. Speaking of price, it's a little cheaper than most. Definitely a plus. The selection of special rolls was quite incredible (most of the available rolls are not listed on the online menu, btw). The dragon roll was a little short on eel (or maybe we've been spoiled by the place around the corner who are very generous with it), otherwise quite lovely. The hot food didn't come straight to the table when it was ready, so wasn't hot-hot when it arrived. The big negative for me was the service, which was indifferent at best, at moments bordering on rude. All the same, I'm willing to give it another try. read more

DON"T WASTE YOUR TIME HERE! Today, I thought it'll be nice to revisit tentatsu again.. because the last time i visited two years ago, I was pretty upset about their chicken terikyaki roll. Anyways, when my friend and I walked in on a saturday morning (11:30am), it wasn't busy yet so, we got our seats promptly. The tea arrived..BUT it took almost 20 minutes to get their attention that we needed to order! The worse part was waiting for our food. My friend got her food before me... and I understand it was getting busy. Then, I said to the waiter.. "excuse me, it's been 40 minutes and my food hasn't arri---" " IT'S COMING!!!" she literally screamed at me. WHAT THE HECK? 5 minutes later, she brought my food, and didn't say anything. Needless to say, i didn't bother tipping them... there are way other better sushi restaurants here. read more

I have lived in Vancouver for a year and a half and tried MANY different sushi places. Tentatsu is my number one. They have AMAZING sushi at incredible prices. Free delivery over 22 dollars which I LOVE. For 30.00 you can get enough food to feed 4 people. I will keep going back. The salmon cream cheese roll is incredible, as well as the tuna and salmon sashimi and age gyoza. read more

The only reason why this review has any stars at all is because their sushi is good and affordable, but I still cannot justify going here due to their horrible customer service. In terms of dining in- it's bearable. Sometimes they take a little long and come off as rude and snappy, but as long as I get my food it's fine. A bonus is if they need to ask you to relocate for one reason or another, they'll offer 10% off. But in terms of delivering--I'd rather make the journey there than to wait one and a half hours for an order, have a rude delivery guy demanding for more tips and opening the pack to realize they delivered the wrong dish. I called and a girl named Jenny picked up; I told her what had happened and was looking to get a refund OR waiting a little while to have the right dishes delivered, but she came up with a lame excuse that the restaurant was way too busy and she couldn't stay on the phone for long. terrible customer service; decent food. If you're not too fussy about being treated like a respected customer, it's not terrible. read more

This restaurant was our favorite Japanese restaurant for both dine in and take out. It offered great value and quality of food used to be great. However, my recent 3 visits have been very disappointing with wait times between 30 to 45 minutes for the order to come. In my last visit, the spicy combo came 15 minutes later and in haste they drowned the sushi with the spicy sauce. Takeout- The first greeting you get from them is "we are super busy". As an alternative, i tried to order online on their website. Turns out they did not even get the order and now they wouldn't even take the order coz they are afraid of a "double" order. Tentatsu scratched off the list - another one bites the dust! Super unfortunate. read more

One of my favourite Japanese restaurants! The best deal you can get is at lunch. 3 items for $11.95!

We have been here a few times and always really liked the food even though the service was always a bit sketchy. This past time, I reserved a booth for 5 for my Daughters Birthday, only to be told on our arrival that all the booths were full, even though the balance of the restaurant was empty. No worries! It all worked out fine and we got our booth eventually. The food was fairly good, but still the service wasn't working that well. The Manager took one of our orders and already we could see he was very abrupt and disrespectful. Long story short, the meal was over and I paid our large bill and tip and eventually started leaving. The Manager stopped us halfway through the restaurant and was absolutely enraged and started telling me he needed another payment and that I had to sort this one out with my bank. It was later determined that our Server had somehow incorrectly put the credit card charge through on the terminal (Forced Charge). The verbal attack and insults were not only totally unnecessary but very embarrassing in front of our fellow patrons. The Manager needs to look elsewhere for a career where he can insult his customers, even when he is totally wrong! (Good Luck with that!) It's really a pity, as we know this could be a great place to visit, but respectfully we would rather go to one of the many other Sushi places in the area in future. We really don't enjoy being disrespected in that way, it's not in our DNA. To top it all, the insults he threw at my Daughter on her Birthday really did it for us! read more

I can't believe sushi places like continue to exist in a city like Vancouver. I don't understand how this place is continually busy. The prices are mid-range but the food quality is horrible. My friend had a chicken don which was bland. It was mostly a huge bowl of rice. We shared a plate of veggie roles and inari. The rice was warm and the rolls were all falling apart on the plate. I ordered a plate of wild salmon sashimi, and the quality was horrible. It was way too cold, near frozen, and definitely not fresh tasting. The fish had a disintegrating texture and tasted very fishy. I also ordered oysters motoyaki. They were brought to the wrong table where they sat for five minutes before they realized their error. They didn't bring me a fresh order but moved it from the table where it had been mistakenly sitting. The oysters were extremely chewy and the mayonnaise sauce was indelibly salty. I eat at Japanese restaurants at least once per week and this is definitely the worst sushi experience I've ever had. If you're in the area, hit up Nanimo sushi across the street. The prices are a bit higher but the quality blows this place out of the water. read more

The kitchen doesn't push out food fast enough sometimes we wait for a table for half an hour and additional half an hour on top for food once we get a table. The staff aren't usually friendly either. The sushi is either a hit or miss. It's a shame I really enjoyed the place before. read more

Food quality: mediocre Service: poor (takes awhile to get your food) Overall experience: can be a lot better if some servers care a little more about their customers. read more

mediocre, ordered agedashi tofu and they served us tofu in a bowl dry without sauce....the server was screaming in the back the whole time..nigiri was prepared poorly, recommend elsewhere read more

Great food and great price but horrible service. I go to this place often and the servers always seem mad for some reason, I get it it's a busy place but there is no need to be constantly rude. read more

I have been a costumer for years and sense I first started going I always new they didn't have the best costumer service . I went in today with my Boy friend & as soon as we enter we ask for a private booth & they seat us at a Window booth .. So I thought to my self that possibly they didn't understand me ; I stood up went up to one of the waitresses that I know has a little rudeness & asked her if we could sit on a private booth and to my surprise this is what she said " the booths are dirty and we don't have time to clean it for you " first of all it wasn't busy , second of all there was other people in other private booths .. So I waited for my boyfriend to come back from the restroom and we left and went to Sushi Nanimo, & let me tell you the costumer service is fantastic and the food fabulous . You can have good food, but if your costumer service is in the wrong then I'm more than happy to go to a better place that makes me feel welcomed . . so disappointed . Never going back , and if you enjoy bad costumer service with grumpy staff ; this is the place for you . read more

When 3 can eat for just under $30 (no booze of course) and be totally stuffed to the gills with great tasting and well presented food...that's my kind of restaurant. And the servers were friendly, helpful and best of all - smiling. Yes, I AM a fan. Can't wait to get back to Van to go there again. read more

Unpleasant, greasy food. Unpleasant wait staff. This is fake Japanese food. Ick ick ick.

This is my favorite sushi place. I have been to this location since it first opened. The service and portion size/consistancy of the food has gone downhill from when it opened, however, not once have i been food posioned from this sushi restaurant. There food is clean, and handled properly, its just sometimes there rolls can be large, or dinky small, but overall i give this restaurant a 4/5 stars because the food is clean, and handled properly, which is the biggest concern over portion and service. read more

Sushis okay but I found quite inequal depending on who is making them. Service is just terrible. I am unlucky to always have this not nice woman that talk to me like I am a garbage. I have been there several time but definitely the service has to be keep a minimum. Last night, they made a mistake on my order. I ended up with not the right sushi at home + bad service: I will give my money to other restaurant that seems to care a "bit more" about their customers. read more

the food is great but the service is really disappointing. when you call, the girls on the phone answer with an annoyed 'hello?' rather than something like 'tentatsu east vancouver' which would be very helpful considering there's 2 locations! i work front of house in a restaurant as well, and i would say i know the bare minimum of what i should be provided with service-wise as a paying customer. i called in an order for takeout today and got hung up on while i was trying to explain the last part of my order. the girl on the phone simply said 'ok it will be ready in 25 minutes bye' as i was in the middle of a sentence and then hung up. i called back immediately very annoyed (as one would be), saying you just hung up on me and the girl on the phone proceeds to interrupt me as i was trying to explain the rest of my requests for my order. again, the food is great but the entire restaurant front of house staff could use a lesson in customer service. oh and they also don't ask you about any allergies you might have which is one of the biggest mistakes in food service anyone can make!!! read more

Worst service I have ever received in my entire life; honestly. Go to Sushi Nanaimo instead if you are looking for Japanese food in the area. The scallops in one of our rolls had gone bad, and not only did they NOT take the charge off the bill, the server questioned us rudely and did not offer an appropriate apology. So for the bill of $20.50, we left a $20, which paid for the other rolls, which were average, and an undeserved tip. The very same, rude waitress had the nerve to follow us out into the street to collect the remaining $0.50. It seems like the waitress impolitely and incorrectly assumed that we didn't know how scallops are supposed to taste. Incredibly insulting if you ask me; I love scallops. Ruined an otherwise average experience. read more

it is very good restaurant I have been in Vancouver.sushi so nice and fresh. special I like bake teriyaki chicken very deliciors

Fantastic food, friendly service, large portions, very reasonably priced, and a great variety of dishes. The oysters were amazing.

Very disappointed with the service this morning. All customers waited for the longest time to get their food! Something going on in the kitchen. No explanation given! Customers kept waiting hoping to get their food served! People don't have much time to wait during lunch break. After almost one hour of wait, hungry, disappointed and angry, few customers left. Customers don't deserve to be treated like this. Horrible Tentatsu experience!! read more

Food is okay. Portion size is decent. Service is really rushed and unfriendly. Might consider this place for takeout in a bind, but will not repeat for dine in. read more

Menu is way too large and food is mediocre. Service, what service? I also found a hair in my miso soup.