Excellent job and value for my move-out (leaving CA / Bay ) cleaning! They were very accommodating…read moreof my schedule, price was right / fair and both my landlord and a friend remarked on how clean everything was after! These guys are proof that not everything in the Bay is an AI-scam -- some companies still take pride in a job well done and demonstrate that they want your business

Broke 2 pieces of my furniture cleaning and ghosted. I think the customer experience could be…read morebetter.

I highly recommend Lotus Cleaning Services! The cleaning team is thorough, conscientious and…read morereliable. The customer service team responds promptly to queries and keeps me informed with regular service reminders. I am so grateful for their service and reasonable rates!

Updated for their response: I was not an "occasional" client. I was a monthly client. I'm not sure…read moreif your system is incorrect again or if you're trying to minimize our interactions. Either way, the feedback below all still applies for either type of client. It sounds like you are ok with treating "occasional" clients poorly. Original post: They ask for instructions/information about your house on their intake form. But I was later told that the information I provided wasn't saved, and the teams are not reading this information anyway. I was told I would have the same team coming for each visit. Each visit I had a different team show up. Their green cleaning products don't work unfortunately. I've had multiple instances where the team left without finishing everything. I promptly notified the company when this happened. Lastly, trying to schedule with them is a headache. I've had to reach out multiple times. They seem disorganized and aren't always responsive to emails or calls.

Jonathan is operating at a different standard…read more The level of detail, care, and thoroughness is immediately noticeable. He didn't just clean the space, he elevated it. Every surface feels intentional and complete, including the areas most people overlook. There's a level of precision throughout that makes the entire space feel elevated, polished, and exceptionally well done. It's rare to come across this level of consistency and pride in craftsmanship. You can tell he genuinely cares about the end result, and it shows in every detail. If you appreciate quality and a space that truly feels transformed, he's absolutely worth booking. This is the kind of service you don't think twice about rebooking.

Best ever! Worth the wait. Zen home is the result I hire him now for regular cleaning. I usually…read moreclean myself but after the move in clean experience I needed that same feeling again. Zen Life is so much more peaceful & easy to manage with clean surroundings.

Eva came today for the first time and I am so impressed. I do clean my place, but she took it to a…read morewhole different level of cleanliness. I live with a disability that makes deep cleaning very challenging, and her help means a lot to me. She is truly an expert in the art of cleaning. She moved everything and scrubbed every nook and cranny. The attention to detail was incredible, and my place feels better than it has in a long time. I am very grateful for her help and highly recommend her.

There isn't a clear pricing policy. The price initially offered to me was very expensive ($75/hr…read morefor 1 cleaner) compared to other cleaning services ($40/hr). When I pointed this out, the price decreased to $50/hr, which is a rate that I would've been happy to pay. However, I didn't feel that I could trust my home to a business exercising this type of strategy.

Had a deep clean yesterday by House Cleaning SF and I could not be happier with the result. Great…read moreservice, and attention to detail, leave everything sparkling clean. This has been the best experience I've had with a cleaning service. Highly recommended!

I contacted this company for a deep cleaning quote for my bedroom and was initially given a quote…read more Afterward, I mentioned that I had already hired another cleaning company first but was unhappy because several areas were still left dirty, which is why I was looking for a better service. Once I disclosed that another company had already cleaned the room, I was told they do not like taking jobs previously cleaned by other companies and that I should ask the original cleaners to come back instead. The response honestly felt dismissive, and almost as if they no longer wanted the job because I had not chosen their company first. What confused me most is that the room still clearly needed cleaning regardless. It also left me wondering whether they would have accepted the job normally if I had simply never mentioned that another cleaner had already been there. I understand businesses can choose what work they take on, but the interaction felt unprofessional and disappointing after already discussing pricing and the scope of the cleaning.

In short: AVOID. There is already a file against this business with the Better Business Bureau…read more See: https://www.bbb.org/us/ca/oakland/profile/cleaning-services/not-your-average-cleaners-1116-966688 My experience: They broke a treasured item and left it there for us to find, they were 1.5 hours late (this is AFTER the big 3 hour window they give you), and did a poor cleaning. Almost 2 weeks of texts and emails with the business to try and resolve these issues has been an exhausting runaround that has resulted in zero resolution. I decided to check them with the Better Business Bureau and found they have a C+ rating. I've had many house cleanings in 30 years- some good, some average. I never ever thought to write a review since everyone's trying, but given my recent experience and how much they charge I hope others can avoid the hassle and cost- not to mention broken items. They give a 3 hour window of when they'll arrive- that's a lot of time to wait around, but ok. We have a newborn in the family so I just said please don't be later than that (so we'd have him out during the noisy parts). The texted AFTER they were late to say they'd be an hour late. OK. I said, please no later. Only after I called (after an hour passed) was I told they'd be an ADDITIONAL 30 mins late. OK, fine. I shrugged it off. I did the cleaning as a gift to my sister who just had a baby. It was the OPPOSITE of a gift. After they left my sister sadly showed me the baby mobile that all of her friends had handmade for her as a gift for her baby shower. It was broken in half and the cleaners had just left it there. They said nothing to me before they left. I had to text the business who didn't apologize or offer a refund but said they'd file an "insurance claim". For a handmade irreplaceable baby mobile?? On top of all this, the cleaning wasn't very good. Instead of things left sparkling, it looked mostly the same. For example, I looked at the shower where there had been some black residue along the shower wall (we were obvs hoping they'd clean) it was still there- not touched at all. 2 weeks and a dozen messages with the business later- including photos of the non-cleaned shower and broken mobile- no resolution. They have said they will look into "why" these things were not cleaned and why they were broken. It's not helpful to know why I paid almost $200 for lateness that inconvenienced the family, a not clean apartment, and a broken treasured object. UPDATE: Per the response below, you can see this is not a detailed oriented business. I never mention the kitchen issue in my review. Yes- my sister did ask for that and there was a communication breakdown that wasn't ideal, but I decided to not even mention it in this review because the other issues were bigger. The black residue is not mold- I actually had it checked (given the baby). It could have come off with a cleaning. Even if that were the case (which it's not)- wouldn't it make sense to inform me of mold that you are not going to clean?? Finally, as to the broken item that was left behind (never mentioned to us): I wrote to you a few times- issuing an insurance claim for a treasured handmade item doesn't make sense. It's technical worth might be a few dollars but it was invaluable to us and now it is broken. The very very least I would expect of a professional business is a refund or reduction. But no. As you see from their response, this business can't provide that. So, as evidenced by the response below: if you hire them and they are late, break your things, and do a sub-optimal job, they will not resolve the issue or try to make you whole for your loss.

I scheduled a move out clean and couldn't be happier with the result. From start to finish, very…read moresmooth and professional. Prices were transparent and competitive. Communication was great. The young ladies left this rental house looking immaculate and better than when I first moved in. I would recommend this company without hesitation.

My family has relied on the Spectacular Housekeeping team for over four years now and they…read moreconsistently deliver high-value. I also recently used their window cleaning service and it was super helpful. Highly recommended.

They were able to work with 24hr notice- but missed some key dirty spots during a move-out and…read moredidn't mention they left in such a manner, especially considering how long they took. Communication could have also been better.

I have been using this cleaning company for years to help me with my very cluttered, messy single…read moremom apartment. The team is always so kind, helpful, accommodating and does such a thorough, beautiful job! I have not found cleaners that would make my place sparkle so well with such great attention to detail. They provided me calm and support in the chaos of a busy life. After I had to move across the country for a job, my elder mother had a fall, she had to be taken to the hospital by emergency services and was there for weeks. Being across the country and needing help I knew I could trust Shanna, Mariana and the team. But I didn't know that they would treat me like family, and give so much love and care to my moms place while she was away. I didn't know what they would find but I knew the apartment was in bad shape. Shanna and Mariana did such an excellent job, communicating the situation, working through the logistics and giving such care with every detail so her place would feel like home again, I really don't have words to describe how grateful I am to them when I felt so helpless and emotional. It was beyond knowing I could trust them, it was truly like have the support of family. Thank you all so much! I wish there was more I could do to show my gratitude.

I reached out to this company through Yelp for a project quote and specifically explained that I…read morehave fragrance sensitivities and needed to confirm accommodations before booking. Initially, communication was responsive. I was told what services were included and that the day I wanted was completely open. However, when I mentioned I needed to call back before confirming, I was suddenly told availability might not remain open, which felt somewhat high pressured. When I called back, I was informed I needed to sign a waiver related to my sensitivities. I completed the waiver promptly, but I never received clear follow-up confirmation to finalize the booking. I followed up later that same day and again over the next two days by phone, but received no response or update. I completely understand if a company decides they can't accommodate a request, but losing communication with a potential customer after having them complete paperwork felt unprofessional. A simple "we're unable to move forward" would have been appreciated. Their pricing was also on the higher end compared to other companies I contacted. I ultimately hired another cleaner who had excellent communication, respected my fragrance sensitivities, and did impeccable work. Sharing this so others, especially people with fragrance sensitivities or accommodation needs, know that communication may be inconsistent.