I would NEVER recommend SUPERIOR COLLISION to anyone. FIRST, they didn't even call or email to give…read moreme an estimate and in the circumstance of a damaged vehicle, time is of essence and very important. So, I waited and my car sat there for two and a half days. When I finally called them, they claimed they had called me, as if cell phones don't show all incoming calls and why wouldn't they leave a message. Especially since the front desk person had left me a message the day my vehicle was dropped off there so my information was in the system. SECOND, the estimate was way over the top and so expensive that I almost choked while talking to him. It was the cost of the lower end of a newer vehicle. I could not believe it and he spoke to me like it was normal and I was stupid. I immediately had my vehicle towed from there to another business who did it for a third of the price and they listened, cared and understood the circumstance and knew my ultimate goal. Basically, an older vehicle and needed to get it repaired, presentable and driving but not only that, wasn't giving me a line of bull by saying 'parts are so expensive'. BOTTOM LINE, Superior Collision was gauging me on parts, labor and everything in between. You name it, they were charging me for it and on top of it, they have a clause in small print that says it doesn't include hidden or underlying issues that they don't see. So there could've been possibly more charges had I agreed to allow them to do the work. Honestly, I think they saw a woman in a dire situation who needed her car fixed and she was willing to pay and needed it done now and thought she'd foolishly pay it. And if this is I'm not sure what they have going on but I will never consider them in the future nor will I ever refer anyone there. I'm all for supporting local businesses but I can't and will not support businesses that take advantage of consumers who are placing their trust in them. They're in the business to help people and much of the time it's due to unfortunate situations and rather than help, they choose to do the opposite. Shame on them!

**Edited to say that after my initial review I was contacted by Tony at Superior Auto. He took the…read moretime to ask questions, look into the business records, speak to employees that handled my vehicle, and request all the information so he could fully understand what went wrong with my visit. He was proactive, helpful, and immediately offered several solutions. He reimbursed my visit, offered to have the car re-examined and was extremely kind and effective in working through this. I appreciated the response and his great demeanor, so I have changed my review rating.** Please go anywhere but superior for your car repairs! Honestly, it was a bad experience and they're even more untrustworthy than dealerships. I brought my car in for an oil change, tire rotation and to look into an acceleration issue I was having. When I got the call with the estimate from Chris, I was told I needed a new timing chain, that it was urgent and that it would be $5000. When I asked questions Chris was shifty and had very little details, and when I pressed for more answers he said if I didn't do it it wouldn't be drivable and that he does these "once a week with my kind of car". I felt very uneasy with him, didn't believe him, picked up my car (after paying $300 for the oil change, rotation and engine diagnostic which told them nothing) and brought it to the Honda dealer. The dealership ran a new diagnostic (for less money than superior charged me) and found the real issue. There's NOTHING wrong with my timing chain. There was a tear in an engine air tube that was causing the weakness, a $300 repair vs the $5000 superior wanted for a new chain. Superior just chose the easiest, most expensive thing to tell me without actually examining my car to see what was wrong. I sent an email to admin@superior and never received a response. They sent a text asking if I liked my service and when I said no and that I had complaints, there was no response. Really terrible service - and they didn't even fill up my tires with the correct amount of air. Who knows if they even rotated them?? I'll never go back. Don't trust them, and don't give them your money.

i recommend Lloyds…read more Lloyds proved to be really dependable, walkable and honest about what to spend money on and what's a waste. They have done consistently good repairs, and made good referrals when other shops were a better choice for a particular problem. They are friendly, can squeeze in simple emergencies, and i trust them very much.

I recently had my catalytic converter replaced here. The service was good and everyone I spoke to…read morewas helpful and respectful. They communicated quite well. However, the service took a lot longer than I anticipated and what they said online. They had misplaced the part so the service was delayed. But once they found it they got it done in a single day. The replacement was also more expensive than I had hoped.

Driven past this place a dozen times, seeing ambulances and business vehicles. Didn't realize they…read moredid auto maintenance for general public. Am I glad I checked them out when I needed a brake job and some repairs. Jordan was very professional and presented options. I'm certain the work was as good (probably better) than dealership, without getting gouged. A nice surprise on pickup... car was cleaned inside and out. Highly recommended!!

Telling customers the needed repairs . Not telling customers they need repairs then chargung them…read morefor repairs not done. Then when you catch them at it and refuse the unneeded repairs you get back from them a vehicle that has two new leaks it never had before. I had never added power steering fluid in 32,000 miles after checking it regularly. After a trip to this fraud and theift store I have added two pints of power steering fluid in the next two weeks after they damaged my power steering system. I have 40 years repairing industrial equipment and 50 years repairing my own cars . Never take your car or truck to this repair shop unless you have too much money and need to throw some money away. They are happy to charge you for un needed repairs

This guy tried to convince me something was wrong with my car over the phone. I just wanted my…read morebattery changed and he was convinced it was a different "problem". It doesn't matter if it is a different problem if I still need my 4+ year old battery changed. He didn't care that it was old, he was convinced it was this other problem. He wouldn't even let me set up an appointment to get a new battery installed and instead referred me to youtube videos on this other problem that he was convinced my car had. Some of the worst customer service I have experienced and it was just over the phone. I couldn't imagine what it would be like in person. I would not go here.

We are not sure how this shop/guy gets any stars at all (unless those are friends and family). Is…read morenot in the shop after noon, basically hung up on me after finally calling back.

Don't go here for a trailer hitch. It took two trips because they forgot to order the hitch, then…read moresaid they'd give it to me for dealer cost. When I paid, it was $20 higher than the quote, and they hadn't added in the tax. The total bill at "dealer cost" was the UHaul price. The install without electrical took almost 3 hours; it makes me wonder if they just took it to UHaul. It wasn't a complicated job and I should have just gone to UHaul myself; it was closer to home and the total experience would have been less time. Lesson learned. UPDATE: I called John P. about his reply. When I made the original appointment Ryan wrote down one number of the VIN wrong. We corrected it the next day, but he forgot to give the correct VIN to whomever ordered parts. He was pleasant and fully admitted his mistake and offered me to do the work at the dealership cost. While I was really frustrated about a second trip, I liked how Ryan was a stand-up guy and owned the mistake and made amends, so I went back. John hadn't investigated any of this but I did like that he mentioned they took off the exhaust because the car was louder than normal. John turned me over to Deano and he offered to send a runner to my house to pick up the car and look at it. That solved my two issues; driving distance and time. They dropped the car back off a couple of hours later and it was back to it's normal sound level. Deano called and said they found the heat shield bolts in the front of the car were rusted and coming apart. They wired it up the best they could. I'm guessing either by putting the car on the lift or messing with the exhaust was all it needed to loosen the heat shields. Kudos to Ryan and Deano. I still feel this was a high end shop doing a simple job; it looks like they do a lot of body and electrical work. Felt like I was going to a plastic surgeon to have my nails painted.

I bought a remote start and I've been pleased from start to finish of the process! When I first…read morecalled they were super helpful on the phone with explaining products and their process. When I arrived at the store everyone was really nice! I made an appointment for the install right away and I utilized the overnight key drop - it was all done quickly! When I picked up my car they explained how to use my new remote start and off I went! I would definitely recommend them to anyone!

I feel like I can actually trust the service center here compared to a couple of other service…read morecenters I've had experience with. It could be that the service from the other places really highlighted the difference in service and care, in comparison. I had a couple of friendly experiences with Brady already but I will say, both times, they forgot to have the car washed afterwards but the second time, as we were headed out, Brady saw and asked them to get it washed before we left. I kind of miss the cookies they used to offer but nbd. They do have hot coffee or tea available and flowers or a snack bar for you as you check out. One negative thing I don't like about this place, is the seating. All the seats are too deep. I had been in a car accident a few months earlier and could not sit without pain in their waiting area because there is not enough support in their deep seats. Not everyone is tall and the difference in the back support of a seat or chair is huge after a car accident. I'd love to see different seating options or some seats with extra pillows for support.

I stopped here to get an oil change on my dad's vehicle. While I do not own a Honda, my dad does…read more Here's what I noticed RE: the space - Friendly staff, super clean facility, large waiting space for customers with great amenities such as outlets for computer work, complimentary small water bottles, espresso coffee machine serving lattes, cappuccinos, hot chocolate, coffee and more, fish tank, nice bathrooms, 2 TV's, tons of seating from couches to oversized chairs, floor room sale space with cars to purchase and more. The facility will text when your vehicle is fully serviced and ready for payment and pickup. There is a pay counter towards the entry. After payment, you get a choice of a rose or snack. if I had a Honda, I would always sit and work here during service maintenance due to the cleanliness and variety of amenities. Well done IG Honda!!

Some great reviews. I didn't need service, just gas. Swipe the card in the self service pump and…read moreto my surprise an attendant came out and asked if I needed help. I suppose not, wonder if these are full service pumps. Not seeing any signs I just did my own labor and they offered to wash my windshield. I haven't seen a service offer like this in a long time, probably before the employee was born! The pumps have plenty of space so we don't have to bend anyone's fender on the way in or out. Easy to exit to the ridiculously busy Rice Street.

Today my car was towed to Tom's because I experienced a flat tire while driving on the freeway…read more They serviced my car immediately by inspecting my tire. Unfortunately, it was not possible to repair the tire. They offered me options that were all reasonable. They were conscientious about my limited budget and offered to sell me a used tire. After removing my severely damaged tire they quickly mounted the tire. I so appreciate their quick attention and courtesy. I live out of town otherwise I would switch my business to Tom's!

I took my car here to fix the A/C a little under a year ago and they had put a whole new compressor…read morein and it costed me around $700 to do so. They did it quick and it worked for a little while but, ended up busting on me and is now leaking everywhere. I tried calling them about this and while i didn't have my invoice from this, i figured they should have some kind of record of the transaction. Turns out they do but he sends them off to his accountant and couldn't be bothered trying to find it. Then told me it had been over a year when he didn't even know that because he didn't have the date of the appointment. Kinda upsetting seeing as that's a lot of money to spend to not even have it hold up for an entire year

I went to this place to fix my car because my car died and my front axle broke. He got my car to…read morework again but didn't fix the problem. the problem was a water pump, water hose, and fan. He was asking me for 1,300 for all of that. My axle was about to brake off my front of my car and he said to fix it he was going to charging me 700 for that. My axle was working pretty fine until 2 weeks later and it started to sound like a clunking sound when I run over bumps. It sounds broken to me. he is a nice person but he is charging way to much for it to brake again. So I ended up going some else and they charged me only 1,000 to fully fix my car. So if you wanna get scammed go here. if not go to the one down the street Dave's auto shop!!!