TESERRA OUTDOORS has been a BIG disappointment. In late 2020, I purchased a home in Palm Springs with the intent of putting a pool and spa in my back yard. I received several recommendations and met with a handful of pool contractors in 2021 about my project. I gave TESERRA OUTDOORS two chances to show they are more than just flashy tv commercials. The first time I requested a consultation I did not hear back from them. I followed up with their executive offices and was promised by the owner Graham Balog I would soon be contacted by his sales team. I was not. A few months later I was encouraged to give them another try by one of their vendor partners. Using that vendor partner contact did get me a consultation appointment from salesman Chris Burke. Chris seemed like a great guy and followed up within 48 hours with renderings for me to see based on what we spoke about. That was two months ago. Four emails and two voice mail messages have not been acknowledged or returned from salesman Chris Burke or owner Graham Balog. I would be rethink trusting TERERRA OUTDOORS with your project unless you have lots of time to waste, enjoy being ignored and really do not want to build a backyard oasis at your home. read more

Teserra - 2 Months later and still waiting to hear from TESERRA OUTDOORS. - Landscaping Near Me - Palm Desert, California

This company is the worst one I've ever worked with. Never return call or emails. They get your money and don't do the job as promised. I would stay very far away from them. In less you want to donate your money to get nothing in return. read more

We started Speaking to Teserra in January of 2022. We planned a complete front yard and backyard landscaping project to include building a pool and spa. This project cost was well into the hundreds of thousands of dollars. IT is now October of 2022 and to date there is not one project that is totally completed. They are really good at tearing up your yard and making it completely unusable, good luck getting them out there to finish the job. The thing I have noticed is they only have a man and a women work force. They are the only people who ever work in my yard. I go weeks without seeing anyone. If you want your landscaping experience to be completely frustrating hire Teserra. If you want to get your yard landscaped call another company. read more

I cannot say enough good things about our experience with Teserra and our rep, Adam Rodriguez. Adam has made designing our backyard fun and easy! His attention to detail and knowledge was evident in every meeting we had. He was patient as we fine tuned the design and now we will have a perfect backyard! read more

We recently moved into a new home and as with any major installation, had a couple "hiccups" with the pool that Teserra built. First was a water feature that was tripping the circuit breaker when it came on. Jay came out, was super friendly, knowledgeable and identified the problem, had it resolved in nothing flat. We also had a minor issue with one of the pool lights, it worked fine, just a little too bright for the shallow shelf it was installed over. Fernando came out and in no time at all a new lower wattage light was installed. He too was a fountain of knowledge (Pool Pun) and helped me understand the process of changing out a light on our pool. Very simple. Thanks guys for not only coming over to fix out "problems" but helping to educate me on these features of our new pool. I'm a retired Technical Scientist and Private Pilot. I appreciate attention to detail and having people explain processes to me. Now I understand these features of our equipment better and that makes all the difference in being able to resolve things yourself. Thanks again guys! Work safe. read more

Looking for pool and landscaping providers?......look no further than Teserra Pool and Landscaping located in Palm Desert. If you are looking for a one-stop shop that can do the pool, landscaping, design, and stone work this is the company you want to include in your planning and strong consideration. I had the good fortune to work with Darin Van Meeteren who designed the overall plan (think large scale building plans to review) complete with pool, hot tub, fire bowls, fire pit, outdoor kitchen w grill, covered pergola and putting green! I had two companies develop plans and when I asked for changes the other company went MIA and never followed with changes we requested. Very disappointed as they were the company that was recommended to me but turned out to be poor in follow-up, execution plan and bad communication. Darin at Teserra was just the opposite and he was key in my decision making due to the collaborative process in building my dream backyard as my thought was to do it all once and be done! Darin was easy to work with and incorporated the changes requested during the process and keep me involved during the entire process. He never farmed out to someone else at the company as Darin was involved at every step and when questions came up he was always able to speak to the issue or get the correct people at Teserra team to get answers that I was inquiring about during the process. I was seeking a unique plan that was NOT the cookie-cuter basic pool w hot tub as I wanted a one-of-a-kind design and Darin delivered on that and was always sharing new innovations and options for me to consider. If you want one company, one contact, great follow-up, unique design not found elsewhere and finally just a very great experience from start to finish then I would highly recommend to include Darin at Teserra in your overall plans as considering a new or remodeled pool. read more

New pool, spa, hard scape and fire pit. They've been great to make sure we are happy. There are always things to work out with a job this big. Brock in sales was super. Yoyo in Customer Service has been very attentive and patient. She's the best. Everything is perfect at this point. She made us feel like VIPs. read more

One of their employees, driving recklessly down Country Club, almost caused a serious accident by hitting my car while illegally passing on the shoulder. I called TWICE leaving messages for the alleged "HR person", even offering to share the picture I took of the driver. Shockingly, I received no call back. This company obviously cares nothing about the behavior of their employees nor public safety. read more

We selected Tessera for a pool equipment replacement on a home we recently bought in Rancho Mirage. The pool was in bad shape due to lack of upkeep. Only 3 of 5 pool service companies were willing to bid on this, and the equipment replacement turned out to be a larger remodel job. All bids were financially in the same range. The Tessera crew knew exactly what they were doing, gave us valuable advice and turned the old pool of ours into a sparkling backyard feature. I highly recommend Teserra to anyone in need of experienced crews. I will use them again. Particular kudos to Ryan, who knows everything about pools, and Mike, who was the project lead. Thank you, Teserra Crew! read more

Teserra did an awesome job fixing turf in my yard after having some new construction. Contacted NANCY at Teserra Outdoors and she assisted me through the entire process. She called and emailed me promptly with any answers to my questions. I would give her 10 stars if Yelp allowed it!! Julio and his crew were awesome. They went above and beyond fixing the turf - they cleaned and put new sand (inside all turf areas to separate blades of grass) in my entire yard and washed it down and used a blower to make sure it was spotless. The repair was not easy and they made it look brand new again!! So happy how good it looked! Now I know to call them at least once a year to freshen up my yard! Call Nancy - she will really go above and beyond to make sure you get what you need! read more

Excellent service and always prompt to respond. Answer any and questions. Staff is excellent and helpful. They do quality work and also are very flexible read more

Working with Teserra has been absolutely terrific! Everyone with whom we have interacted has been incredibly helpful, friendly and very professional. They are a strong team - one which you can count on. I'd be remiss if I didn't give special recognition to Brock Berry and Fernando Gonzalez. These gentlemen are a real class act! They are easy to work with and go out of their way to ensure their customers are happy. (Not always easy to find these days!) Brock was incredibly helpful in advising on the design of our pool and all its features and Fernando made the orientation ("walk-through") to our pool very simple and easy to understand. He was also there for any little question I may have had following the orientation. Bottom line, I highly recommend Teserra! read more

Had a great experience with Teserra. Their pricing was fair and the final product looks amazing. We did a pool remodel and it's like a completely new backyard. Game ball goes to Steve and Bobby for outstanding customer service. From start to finish they both got back to me when I called and followed through on everything they said. Would definitely recommend. read more

The Tessara team was awesome from start to finish. They built our junior olympic lap pool and hardscape transforming our back yard into an oasis. The Orange County team (Gary, Bobby & Rudy) were quick to respond and get things done. They kept to their schedule and budget. We made changes on the fly and they we're flexible. I whole heartedly recommend the Teserra team! read more

The worst contracted experience of a lifetime. A an estimated 4 to 6 week backyard remodel went on for a year and a half. To some degree they're supposedly still going to "fix things". Shoddy work required constant redos if and when they suddenly appeared. Installed foliage either died or are failing. Zero reliability. Zero responsiveness. Stay away at all costs. ZERO stars! The one star is needed for review to post. Go anywhere else! read more

I agree with Nick A. My entire experience with this company was horrible. I had to follow-up because they never called back when they said they would. Extremely flakey. The person I dealt with came off like they had no experience and had no idea what they were doing. Very unprofessional, and aggravating company. read more

Absolute worst customer service on the planet. Good luck trying to get them to respond after they over charge you.

My husband and I are new to the Coachella Valley where we recently purchased a home with a pool. Being first time pool owners, we had not a clue where to turn to for advice and/or for help. Some neighbors recommended Terserra so I gave them a call. Fortunately, I was able to speak directly to Adam Whiteside, the service manager and was extremely impressed with his patience and professionalism in answering all my questions and concerns. I can only imagine how busy he must be, but he took the time to tell me about the company and how they could be of service to us. Adam reassured me that he/Teserra could help me if ever we needed service or simply had a question. I definitely could see that the customer is number one with Teserra by the way Adam treated me. In addition, his service team is amazing. Whenever I've place a service call, I always get a return call within the hour. The servicemen have always been very prompt, knowledgeable and courteous. They arrive on time and don't make you wait all day. Overall, I was very grateful for having been able to connect with Adam and to do business with the Tessera team. Had I not had that initial conversation with him, and had he not taken the time with me, I may have gone elsewhere. He made me feel like I mattered. Customer service is EVERYTHING!! Thank you. read more

This is only for maintenance service. Again your employee pool maintenance guy blocked my driveway so I couldn't get out. This is the fifth time now. There were no cars on the street. Look were you are parking lazy bot. Plus, he's working at people across the street. Why are you parking/blocking my driveway? Tessera is the worst! I will go out of my way NOT to recommend Tessera to anyone asking. I will alway say other pool companies simply based on this employee behavior. read more

On February 1st, I booked an appointment with Adam Rodriguez w/ Teserra Outdoors to design my back home in Las Quinta. The company responded quickly, and within a week Mr Rodriguez was at my home. Because I was busy when he arrived I respectfully asked him to take measurements in the back in which he did. I could see him through the window taking measurements. Shortly after, I met him outside in the back of my home and we talked about completely updating the pavement, resurfacing the pool, adding lighting, landscaping, fountains and a fire-pit. I know the price would be high, but I wanted it done and asked him to start an estimate for me. Furthermore, I asked if he could start Early April, which I thought would be reasonable time. After an hour at the home, and going over every detail possible, Mr Rodriguez left. I returned to New York the next day and waited patiently for my estimate. I kindly wrote Mr Rodriguez an email the next day, thanked him for his time and told him how anxious I was to move forward. I also told him I liked Teserra Outdoor's work so much, that I was hoping he could have time for my front entry (and that would eliminate me having the challenge to find someone else). Today, after two weeks went by, Mr. Rodriguez emailed me and asked when he can return to take measurements. Measurements? He was just there for an hour. Isn't that the first thing contractors do when they visit the site? What was he doing for twenty minutes when I was busy and asked him to head to my back patio? I specifically asked him to take measurements when he walked in. My patio is not even that big, as it overlooks a golf course and it would easily take no more than 5 minutes to measure everything. By now, I thought I would have seen a rendering, made an initial payment, set a project start time, ext. I design luxury restaurants in Manhattan, and if I ever took over two weeks with a client just to reach back for more measurements, I would certainly never find work. I broke ground on a project in Madison Square Garden in less than two weeks. My time is very limited. I took a 6 hour flight the previous day to meet with Mr. Rodriguez, as well as a handful of other contractors. Every one of them took measurements and gave me project notes and invoices within a week. I am sure Teserra Outdoors does great work, just not for me. Thankfully, there are a handful of other outdoor designers on Houzz, and I am in a area filled with many options. read more

Jay did an excellent job installing our new pool equipment and was extremely helpful showing me how to operate. All work was completed earlier than expected. I highly recommend Tesera. Thank you Jay! read more

If you're thinking about adding a pool and spa to your yard, go with the best. Teserra Pools is making our dreams come true! Chris Burke is amazing! Chris was helpful, knowledgeable, professional and had impeccable follow through. Chris was spot on with the custom design that we envisioned. He listened to what we were looking for, took our thoughts and perfected them. Chris works well with the HOA's and with City Permits. I give Teserra an A plus read more

Our tech, Jay was great. Can't say enough about the good work he did. In this day and time gloves, mask etc. Everything works as it did when it was new. Valerie in customer service was also excellent. They are now our new weekly service and major maintenance company. Thanks team Teserra. Glen/Steve read more

Have been waiting over 6 months for them to finish a job. Worst customer service in history.

To start off , we were looking for a pool construction company for months, never had anyone call us back , or give us a quote. The team at Teserra Outdoors was the only team that was responsive and respectful. From the first call with the intake representative to, our final walk through, Teserra Exceeded our expectations. Our sales Rep and architect Victoria was amazing! Still is! Always answering our questions and if she didn't know, she always found out! Alejandro the foreman and his team were always respectful and responsible. Victoria at Customer Service has been amazing also! So prompt to get back to me. Paul the owner was such a delight to meet and we know he had such a huge impact on how amazing our pool came out also! We never felt ignored or invaluable as a customer here! Even the start up team who taught us how to do maintain our pool were amazing, Abraham, Daniel and Humberto, they answered all our questions and showed us everything we needed and wanted to know! We would recommend Teserra Outdoors to anyone we know, we actually already have! Thanks Teserra! We love our Pool!!! read more

Teserra - Our Beautiful Pool! - Landscaping Near Me - Palm Desert, California

Just had a Teserra pool technician (Jay) check out some issues we had with our PS pool. He quickly diagnosed the issue (certain valves were set incorrectly) and then he checked out other things, including the computer controlled system. Really knowledgeable and helpful. And I think he has everything working better than ever. Really happy with Jay. Thank you! read more

My experience was as good as it could possibly have been. This company is on the ball! I had construction people here just about every day and everything went quickly and smoothly. The quality of workmanship and attention to detail is everything I had hoped for. This is the third pool that I have constructed and this is by far the best experience I've ever had. I would highly recommend this company to anyone! read more

We had Bob come out to fix our lights in our pool that died . After 1 1/2 year . He did amazing job replaced all 3 lights very professional and super nice man . Easy to communicate with . Hats off to Tessera to hire this man . Need more people like Bob . read more

I purchased a new home in Palm Springs last year and was having some pool issues with my lights. Teserra was recommended by my next door neighbor, who said to make sure that you ask for Jarod Bonello. Jarod arrived on time the next day and was very professional. Not only did he evaluate all the pool lights he did a complete check of all my pool equipment at no charge. The next day he replaced all my pool lights and showed me on the control panel how to change the light colors if I wanted to. His work was efficient, exceptional and worked very clean. He even went the extra mile by calling me a week later to make sure everything was working smoothly. I usually don't recommend individuals but I would Highly recommend Jarod. Dr. Ken P read more

Glad we went with a big company during the period of supply shortages but still felt there was room for improvement regarding workflow. Was told our pool would take 6 weeks but turned into close to six months. Excavation was started, then stopped due to underground wires. Had to wait weeks for another opening with the excavation guys. Seems they subcontract a lot of the work. Underground wires caused us to go back to redraw plans to work around them and get city approval again. We had weeks without anything happening. We had to reach out to our project manager several times to get updates. Later, he told us the tile we picked wasn't available and our option was to wait an unknown period of time for it or pick something else asap. We were anxious to get things done and flexible enough to go to a different retailer who had stock on hand. Everything finally got done and they came over to teach us how to use all the switches. Great touch, personal service. Even gave us plush towels and a starter kit (still waiting for the hose that was on back order). Didn't know until then that we'd have to manually change valves to switch from the pool to the jacuzzi. Now we're told it would cost an additional $2000 to automate! I've never seen a pool needing manual switches! Also saw a large end of PVC sticking out of the ground and told it was our responsibility to extend the drainage line to the street. I had to show them the contract to get them to do it. Seems they were trying to shortcut the job. Makes me wonder if the valves were a shortcut too. read more

Fantastic experience. Bob, the service tech who came out to assess our issue was professional, kind, and extremely knowledgeable. He quickly figured out the issue, ran to get the parts, and had us back up and running in no time. Couldn't be happier. THANKS, BOB!!!! read more

We moved into our new home in November. Adam R, sales rep, did everything necessary to get our pool/jacuzzi/firepit approved - per HOA and city regulations. I didn't have to do any legwork - He did it all. They actually broke ground in December! Teserra hires the most competent, professional staff - they were often here before 7am, sometimes not leaving until sundown. The Superintendent, John H. was a regular presence and kept us advised through each step of the process. Adam also checked in with us and was available to answer any questions or give us advice. It was magical seeing our backyard transformed from a plot of grass to a beautiful oasis. After it was completed, we had some questions regarding the pump controls, and John responded immediately. He also arranged for Ryan to come out and train us on how to use our phones to manage the controls remotely. They could not have been more patient and accommodating. This has been an extremely positive experience - I know we made the right decision by selecting Teserra - they might be a little more expensive than some competitors, but in the long run, I am confident that we purchased a superior product that will serve us well, and in the unlikely scenario that we have a problem, support is immediately available. We were also impressed by the number of employees that have worked for Teserra for many years. When people stay with a company, it tells me that the company treats it's employees well, which translates to knowledgeable staff, who know what they are doing and feel good about their jobs. There are too many people to name here, but I want to give a shout-out to everyone who helped make this project a success, especially to John H and Adam, who were absolutely amazing to work with! Thank you, thank you, thank you. read more

Martha Medina-Mariscal in Customer Service and Nayeli Perez in contract billing administration are two of the best reasons to do business with Tessera. They are both extremely responsive and great at follow up. read more

Recently purchased a home where Teserra built the water fall, Went to Teserra for service but they explained that I can maintain it myself and guided me to The Pool Store who equipped me and educated me. Jack at Teserra was honest and gave excellent advice. Jack H read more

Teserra outdoors did the complete landscape, pool, spa, fire pit and hard scape for our brand new home in Rancho Mirage. They were easy to work with, provided excellent plans and detailed cost estimate that they lived up to. We received a three-year warranty on the complete pool and spa installation and a one-year warranty and the plants, which they honored in every way. I would like to make a special mention of two exceptional people; Brock Berry the overall project manager Who held our hand step of the way and Jay Porter who is always available to answer my questions and performed the warranty work on the pool. I don't post reviews often but feel very comfortable highly recommending this company. read more

Teserra built my pool and did the landscaping as part of a new construction home. It looks great. However, the follow-up customer service has been inadequate, even for minor items. Landscaping - I had one palmetto plant die immediately after it was planted. After numerous phone calls and "19 months" later they replaced it. I paid for a Lime tree and a Grapefruit tree. They planted 2 lime trees. All I want is for Teserra to plant the grapefruit tree I paid for. All I get is run-around and blame someone else. I'm just asking for the plant I bought, not to rebuild my pool. OMG. In the future, I'll contract with others that actually do what they say. read more

Horrible customer service, be warned... we had a huge project lined up for them to give us a quote. Gregory came out the first time, didn't do anything . Not sure if they measured or what. We called to follow up, they gave our message To Gregory. Once again no follow through. It's been weeks. Gladly taking our business elsewhere. It's quite unfortunate as we have multiple properties for work to be done or upgraded and this company can't be held accountable. Good luck if using them, also before the whole we can't find your name in our data response it's under my husbands so that excuse is invalid. read more

Teserra - from beginning to end -- did a fantastic job with our exterior remodel. We added a hot tub to an existing pool which we redid the interior of, added all new pool equipment, redid the pool surface, and then converted a large dirt pit in the back to 4 entertaining spaces with a built in bbq area on a raised concrete deck, built in fire pit, lots of turf etc. Dylan was out over all project manager who has a good eye for aesthetics and Julio was our construction manager who went above and beyond to ensure the finished product was 100% complete going so far as to add some finishing touches we hadn't even contemplated. Each of the Teserra teams (turf, painters, landscapers, etc) as well as their subs were all very professional and top notch in their expertise. Highly recommend. read more

Consider yourself forewarned; worst customer service I've ever experienced. The pool cleaners give 20% effort in their job. They leave your pool dirty and when I call customer service, Valerie was so rude! She blames all the problems on the customer and does not send anyone to fix them. If you're wise, choose a different pool company. Below subpar work and rude customer service. read more

We had them come out & give us an estimate after we had seen our neighbors new pool. They did a very nice job & things went very smoothly...my neighbors were happy! Unfortunately, we got more then one estimate and went with the cheaper bid...biggest mistake ever!!! I don't want to mention the company we went with on this review but it was a TERRIBLE experience!!! Teserra may not be the cheapest but you get what you pay for!!! Wish we would have hired them!!! read more