The Tesla buying/leasing experience is very different from other manufacturers. There is no bargaining or haggling. There is no "let me check with my manager." The price is clear online, you select a few options, and that is it. Then you wait for the vehicle to be ready for pickup. The process was very easy to follow either on the website or through the app. It was about two weeks after ordering before the car was ready. Sadly Tesla is not passing the $7500 federal EV credit for leasing on to its customers (other manufacturers are passing this on as a lease credit). Also, they are still charging full price for "enhanced autopilot" even though they have stopped putting ultrasonic parking sensors on their cars (instead opting for a camera based system); however, this system is not yet able to handle smart summon or auto parking (features supposedly part of the enhanced autopilot package). Also, the delivery process did not have a premium feel. First of all, note that this location is east of the strip in a somewhat sketchy neighborhood (this is not the other Tesla Sahara location in a nicer neighborhood surrounded by other car lots on west Sahara). Delivery was basically - there's your car. No real tour or introduction to any features (e.g., let's get your phone connected, here's how to preset some radio stations, etc.). You are basically expected to "study up" ahead of time using videos on the Tesla app and website. So far the car is a real performer and fun to drive, but the delivery process could use some improvement. read more

Tesla - Model Y performance - first of two household transitions to EVs - Car Dealers Near Me - Las Vegas, Nevada

Worst customer service EVER. They neeeeeeever answer phone calls. I purchased my vehicle over a month ago and was waiting for my EDRS paperwork to get my registration done and hadn't heard back. I called a million times and no one ever answered me until I tried emailing different Tesla email and someone finally got back to me and said they forgot to get a signature from me the day I picked up my car and needed me to go in person - but I was out of town. So I rushed back to Vegas and my temp plates had expired because they took so long to get back to me. I signed on Saturday and still haven't heard back from anyone. This has been the absolute worst customer experience I've ever had, which is surprising considering Tesla is suppose to be the "best". Praying I finally get the paperwork so register my car SOON. read more

They did not give me all the info I needed for my trade in. I had to drive 3x out here (35min from my house) When they finally gave me my new car it had a big scrape in it and I noticed it and brought it right back and they won't give me a new one. They are making me set an appointment for service on it. Beyond frustrated and will never buy another Tesla read more

I have no issues with the employees delivering my Cybertruck as they are professional and friendly. Please don't ask for any finance advice to their so call finance manager. I called about my Cybertruck lease early buyout info. I don't know which location he was from, he told me I have to pay the full 13% 36 months interest rate as a penalty does not matter if finance through Chase or Tesla Finance. Of course this is not the case when I called Chase. Lesson learned. read more

Never have I ever purchased a brand new car and treated like a third world citizen. I regret even purchasing this car, because how rude I was treated and it was all done online live and learn read more

Tesla - Tesla - Car Dealers Near Me - Las Vegas, Nevada

Costumer service--worst experience ever. we bought a cyber truck a few days ago and the next day my son picked up his Tesla too at same location. they treat us so bad this employee screamed at us loud and make us wait hours to sign the contract even we finish all the process before we arrive insurance payment and everything was done this is not the firs Tesla we buy so we know the process pretty well. When we pick up our truck they didn't even ask us if we needed a guide to go learn how to drive this truck. Pretty upset with the costumer service rude rude rude. furthermore I spoke to this one person and the only excuse the person can make for their terrible attitude was that they have a high volume of customers. Understandable, but there is no excuse for terrible and half a** service. read more

Beware of the Tesla advisor you end up with. Unfortunately I got Manny and due to his lack of communication and care for my car buying process, my vehicle delivery has been pushed out 2 weeks and is costing me an additional $4,500. Super frustrating and makes you not even want the car anymore. read more

This was a fabulous experience. I went to the Tesla dealership which is no pressure, not on commission. I test drove two different models and had 30 minutes with each of them. They drove like a rocket , but there's definitely a learning curve. I can't say the staff is super friendly. But everything is pretty much self navigated for purchasing via the app. They are fairly busy with clients not too large of a staff so if you are into self-serve technology this is for you. The staff was great and sat with me and went over the numbers, I went to the credit union as the rate was slightly better than Tesla and off to the races.. The only reason I did not give a five star was because there were no vehicles available for test drive in approximately the last month of the quarter. Your experience will be not like a traditional dealership by any means. Just like the vehicles it's very transparent and straightforward. What you see is what you get. read more

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This place is a delivery center for Tesla. Basically once you place an order you will probably be sent to 3250 E Sahara to pick up your new vehicle. Easy and hassle free vehicle delivery. This was the easiest way to purchase and pick up the car. Basically you locate the vehicle in the parking lot unlock it, sign the paperwork thats found inside and drive away. read more

Tesla - Waiting area - Car Dealers Near Me - Las Vegas, Nevada

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just nowNew-Edit Delete I was not happy about the customer service. No one was there to help my dad with purchasing the vehicle. He had to ask passerby's questions regarding the charging cord, how to sync to his phone and many other unanswered questions. Thankfully our family friend came and helped him. The hospitality and service 1 out of 5. But he IS happy with the Tesla. read more

Thanks for getting me back on the road after my 6th service in 4 months. I hope this was the underlying issue all along. It's good today so I'll take that. Love my Tesla though. Waiting for that Y I saw on YouTube! read more

Avoid this location and save yourself the time and go to the one across town. Terrible service.

I had a good experience picking my Tesla up for delivery day. Took about an hour to be seen, sign the papers, let the car charge for a bit. I noticed the temp tags were missing and the woman at the front promptly put them on. It was busy so I thought it was pretty fast given how many things were going on between picks ups, drop offs, and service. read more

Came in to pick up delivery of car at 3pm and had the Tesla emblem on the front of the hood be broken. Asked for a different Vin to be assigned to me and i didn't get another car till 8pm. Asked for the plates I brought in to be transferred to the new car and they said it will arrive in 2weeks in the mail and didn't assign the plates I brought with me to the new car and got 2 keys that both didn't work. This was the worst Tesla delivery service and location to pick up your new Tesla car! Terrible experience and would not recommend this place! read more

Tesla - Tesla Emblem is broken, how did this pass inspection? - Car Dealers Near Me - Las Vegas, Nevada

When the app breaks.... enter the heroes! Thank you service department for making me feel i was wrong to doubt in the first place- seriously- you guys did GREAT today! read more

I felt hustled by this Tesla company...my $250 was gone like that...........................

me and my husband went in to test drive a tesla and find out pricing the one lady who helped us made us feel welcomed but everyone else gave off rude and racist. we test drove it and liked it the lady who helped us wasn't there when we came back everyone just stared at us didn't ask us for help or anything. There was a white guy that came in and everyone greeted him! IF YOUR BLACK DO NOT GIVE THIS LOCATION OR ANY LOCATION THAT MAKES U FEEL UNCOMFORTABLE YOUR HARD EARNED MONEY!!! period! im so tired of experiencing this. read more

My Tesla had arrived after seven months since I had placed the order and this was the delivery location of my choice. I always cringed when looking for a vehicle but the process with Tesla was so different. From ordering your vehicle and choosing your options, all online, to completing payment and signing docs all through the app. There were a few texts or emails but now pressure or desperate sales people calling everyday. I had a few minor issues upon receipt of the vehicle that were taken care of right away and when I got home I noticed another. The appointment was made right away and normally a mobile technician comes out but I need to take the vehicle to the service center for this one. read more

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After given a run around of how to register our out of state Tesla from California here in Nevada we were directed to get information from East Sahara Tesla dealership. WOW! what a huge difference in service we received compared to the West Sahara Tesla (where we purchased the car and Corte Madera Tesla (where we picked up the car in California). For just a short time in this dealership we were treated above and beyond and catered all our needs exceptionally. We highly recommend this employee, Ruben Ramos who gave us the best service. He answered all our concerns and I believe he's good of what he does. PURCHASE YOUR VEHICLE IN THIS DEALERSHIP you'll be treated fairly!!! Again, David and Ruben Ramos thank you for your time with us! read more

I was on vacation and my battery completely died, the service team was able to take the car earlier then my scheduled appointment date, I had a flight to catch. They replaced the battery as soon as possible and got me back on the road thank you so much for all the help Michelle Mccright.!!! read more

Probably the worst customer service I've ever experienced. It took forever to get a hold of a live person, they literally make that as hard as possible. And after hours of waiting, the staff is curt and rude. read more

Buying a Tesla is quite the experience. You either love it or hate it. It's not the traditional way of buying a car. You can do it all online and trying to talk to someone on the phone can be difficult. I've just had the BEST customer service from one of the employees here at this location. I was trying to buy my Tesla over the phone and was running into issues and didn't know how to proceed. I couldn't get someone on the phone so we decided to drive to Tesla and ask the people there some questions. We were lucky enough to be helped by Grace. She helped us through the process and was even able to change our pick up date to the following day instead of waiting 3 more days. Well the next day we went to pick up the car and it was busy. Grace quickly helped us, showed us to our car and patiently answered all our questions. The Tesla buying experience gets 3 stars but Grace and her amazing customer service gets 5 stars. read more

Bad customer service. Been trying to call for two days and no answer. Left a voice mail and I haven't received a call back. Absolutely terrible and I would rate this 0 stars if it were an option. read more

Girl in service department unfriendly, incompetent, rude. I went in with a known issue, needing front end control arms, this is was diagnosed by the West Sahara staff, I also work on cars and knew it was control arms making a squeaking noise. The girl (Michelle M) at the service desk was adamant there was other issues undiagnosed and convinced me to agree to having the car diagnosed further. Upon picking up my vehicle, sure enough I was correct there is no other issues noted. Just simply the control arms need to be replaced so now I'm stuck with $160 diagnostics fee that she refuses to wave, even though she was so adamant there was other issues! When I asked for the charge to be refunded given the situation it was out of the question and upon my attempt to have a discussion about it. The service team simply closed the messaging and moved along with their day. I'm sure glad I chose Tesla. Thanks Tesla, it's that level of customer service that really makes me glad I bought a Tesla, hope pissing off a customer and getting a crap review was worth the $160.00! read more

Terrible customer service. I'm over 6 months into a lease deal and STILL don't have plates. They refused to give any form of temporary tag to legally drive. When I asked for a refund, they refused to do a "buy back". I'm stuck with a car I cannot legally drive. read more

If you are looking to buy a Tesla ask for Gus such a great sales person and also bilingual, explains everything really good helped me out from the beginning to the End. 10/10 Oh also my Tesla got here super FAST I ordered it on Friday and got it on Monday. read more

Just bought this car 30 min ago. Now I'm stuck on the side of the road because it shut down and towing will take 2 hours and service center closes in 45 min and nobody answers at this location. Ridiculous. read more

Tesla - Just bought this car 30 min ago. - Car Dealers Near Me - Las Vegas, Nevada

I came in for an error message on my Model X that stated "Air Conditioning Reduced DC Fast Charging/Supercharging may be reduced" - when I called the 800 # they told me that this message was normal and should go away when the battery cools down. It was getting hard to travel with my 3-year-old autistic son in this Las Vegas heat so I brought the vehicle to this location for a walk-in. I walked into the service center office while three guys remained on their computers, no greetings at all until I said, "Can someone help me?" That's when Joshua Capili, the manager, said, "What can I do for you?" I explained my situation, and he mentioned that it would be an $800 cost to fix. I was confused because another service center said it was normal? I left my vehicle there for service for three days and picked it up when they told me it was ready. The day I was due for pick up, they mentioned I needed to replace my AC compressor, which was $2400. I paid that and brought the vehicle home. I noticed the air was still warm and not cool, and at this point, I was upset because I paid a large amount of money to get this fixed. I brought it back the following day, and they said it would be $205 to check my vehicle in. Josh and Rich then state "this is normal." If it was normal, why did I pay $2400? The issue was never fixed, so why do I need to pay another $205 to check in my vehicle for a job that was never completed? This is extremely frustrating and feels like a lack of accountability from the service center. It is unacceptable to charge customers repeatedly for a problem that was not resolved in the first place. I need this issue to be addressed properly without incurring additional costs. My husband talked to Josh, and he was not helpful at all. He has no sense of "good" customer service and does not lead by example. When you see a customer, your initial thought is to GREET them but Josh remained glued on his computer for a good 5 minutes of me standing there in silence. Instead of addressing our concerns, he seemed dismissive and uninterested in resolving the issue. This lack of professionalism is unacceptable, especially given the significant amount of money we have already spent. We deserve better treatment and a resolution to the ongoing problem with our vehicle. read more

If this review was about their service team it would be 10/10. But their sales associates are awful! Grace has been a nightmare to work with. She takes days to respond, sometimes even completely ignoring my questions! I was told my old Tesla was immaculate and would get full trade in for it. Then I put the $250 deposit for a new one and bam. Crickets. Where's Grace? Nowhere to be found. When she finally responds after numerous attempts she tells me my trade-in value has gone down thousands of dollars? Because it rained and the outside of my car was a "little dirty" when I submitted the app photos. Wait so all of a sudden my car is worth thousands less cause a little rain? Currently asking if she could forward me to someone else and guess what? Yep. Crickets again. It's like as soon as they get that deposit you're screwed and they don't care about you. Bait and switch tactics now you put down a non-refundable deposit. Your car? Oh no now it's worth less even though it's only been a week. This whole situation should've been done in less than 24hrs. Taking weeks is just crazy. read more

If I could give them zero stars I would. Took my car to have front end work which was not covered by warranty. Spent close to 1k doing so. A few weeks later I notice something dragging from my cars front end. It's the protective shield. I had to cut part of it off because it was dragging. When I had the opportunity to take a better look under the car I noticed that one of the bolts for the shield was missing and another stripped. Which means when Tesla did the front end work they damaged it. So, I took it to Tesla and of course they wanted to charge me $350 to replace the shield that they damaged. No thanks Tesla, I'll find it online and do it myself for a fraction of your cost. read more

Bought a 2024 Tesla Model Y Long Range AWD, and it was missing the rear trunk emblem and an issue with the windshield rubber seal. Upon inspection, the vehicle was dusty and so unpresentable. The tire dressing looked like it was put on 3 days ago which was verified by salesperson Ron. So I requested to speak to sales manager Johnathan. He promised a $150 merchandise credit along with a mobile service to fix the issues I requested to fix on a service request in app that day. Tesla responded to the app saying they will not do a mobile repair, and next available is in a month. It's been over two weeks and sales manager Johnathan has not provided merchandise credit nor followed up. I called Tesla service and they promised to leave Johnathan a message to call me. It's been almost a week and no callback. Tesla is losing their value just because they are not able to provide first class service to uphold company value and customer loyalty. Any company can sell cars, but customer experience is very important to provide loyalty and company profitability amongst other things. Tesla needs to have accountability for upper management and use them as an example for top down business models. You are only successful as your weakest link, and so far it's the Sales manager. I have two Tesla vehicles, and the one will be the last. read more

Hey Peeps! I do my best to provide positive reviews when a company is above average in service. There are some times however, when there is a need to inform my readers to help them in their buying decisions. This is one of them. As we all know, Tesla Solar had a rocky start as Solar City, signing up plenty its share of leases and the salesmen being on commission. The salesman made plenty of promises that as is commonly known, were not qualified to deliver on them. From personal experience, I took the bait for having a lease for my solar panels, at a great price per month because they came from another customer who broke their lease. Just as many other people, as time went on, leases became a thing of the past, promises made for adding new panels based upon usage increase and a variety of other bogus commitments were not fulfilled. In my case, the system installed was never even sufficient for the square footage of the house and usage. When I recently inquired how to add more panels due to my adding air conditioning to my garage, I was first told that no changes can be made until this contract has been paid. Tesla then tells me I can just buy another system to supplement the current system. Unlike the original system, installation would NOT be free. To put the icing on the cake, I'm now told they no longer clean the panels for you either! That was one of the promises made before signing lease. ALL IS NOT LOST For those of you out there who may be in a similar situation, don't allow them to convince you that if you break your lease you are liable etc. etc. etc. If you do some good research and are in a lease, you have a high possibility of Tesla having to remove the system installed at THEIR cost. Consumers have rights and just need to dig in and research. Consumer regulations are there to protect you and help you in situations like this. Each case is of course unique but when you begin to fight back when you got the short end of the stick, more often than not the consumer wins, not the company making a sale on false promises. BEST OPTION IN GENERAL Many consumers are not aware that the solar panels sold today, in comparison with those of say 3-4 years ago, a vast difference exists. Not only do your energy expenses go down, but your contribution to clean energy is greatly increased as well. Check a variety of vendors to compare the options you have available before you buy your solar system. identify what's the best fit for you to ensure 100% solar energy use rather than 85%+ and NV Energy. Consider a battery panel other than Tesla as well. You can find same quality of battery panels for your solar energy as Tesla, only a much as half of what you would pay with Tesla Solar. Personally, I'm disgusted with the way Tesla Solar has been with my account. I can't honestly recommend Tesla Solar as who to buy your solar system from. There are so many other options to consider, even getting Tesla solar panels but the contract through another company with better customer service and affordability. - Rev. James Fisher read more

I've heard so many stories of people picking up their new Teslas and having really bad experiences, or just not an experience at all, but this new delivery center is GREAT! It was very spacious and the parking lot size and layout is great, unlike the W Sahara location. My MYP was PERFECT. Not one flaw to be seen. Delivery was so quick I was like okay....is that IT? Was as easy as getting Target drive up service it was ridiculously quick and easy. The gentleman I was assisted by offered to have someone come out to my car and help me set some stuff up. Despite the really ridiculous dust storm going on, my car came a day early. So many happy families were picking up their cars today. It was a very fun experience being around so many happy people. read more

Tesla - My MYP and a whole truck load of new babies just arriving! - Car Dealers Near Me - Las Vegas, Nevada

Reviews goes to service department They give no answers and when they do is only to charge money. Had my windshield replace here. I also have Tesla insurance. The adjustor doesn't answer my phone calls. Insurance number won't connect me to a person. I talk to the service department by the app in messages. And they won't give me answers because they are the repair shop. They are charging me the full amount. I'm trying to get a hold of adjustor so I can pay for my deductible. Not the full amount. Also o got a message from service department saying if I don't pay by 5pm today they will send to collection. (I guess they have time to threaten the customer ) Is has been 36hr since I got the windshield repair. But I haven't been able to connect or assisted by anyone other than I want my money. I like the brand and i get what they are trying to do.I pay for the damn car in full. I pay my insurance in full every month. Why does it feel this way. ? At this location people is sour and and a bunch of morons. read more

Grace is fabulous.... Super nice , super competent , super helpful . She should be the poster girl for Tesla... She made an uncomfortable and tiresome job of filling out all the forms and referral fees , etc etc ... quick and painless and done right . Highly recommend the eastern Sahara location as opposed to the Western Sahara location ! read more

Bought a Model 3 and on the second day of owning my vehicle I noticed that the left side bumper was slightly miss aligned and not properly attached. Brought my car to get serviced to address the issue. The problem was fixed but the service team caused a dent on the inner frame of the trunk on the left side while repairing the bumper. I spoke with with a lead service team member about it before leaving and was told that since the trunk closes that it doesn't need to be service. I told them that the dent is causing a gap between the rubber seal around the trunk and the car, and that my main concern would be water entering the gap, causing water damage. I was told that it shouldn't cause issues since the trunk closes and to come back if water damage occurs. Why would I wait for it to cause more damage? I cannot recommend getting your vehicles serviced at this location since they caused an entirely different issue for my car. It's really disappointing to have figure out how to get this addressed since all the proper channels seem unavailable. read more

Tesla - Car Dealers Near Me - Las Vegas, Nevada

Picked up the SO's new Tesla; I picked mine up more than two years ago and this process was so so smooth, even with a trade in! The Tesla representative that helped us, Ruben, was so kind, friendly, professional, and efficient. He got us in and out so fast, walked us through the car, and when he saw I got a cut on my hand and was bleeding (from a shard of glass from my phone's screen protector, lol), he went back inside and got an antiseptic wipe and bandaid for me! Super impressed with the service and general care he took! Thanks again, Ruben! read more

Absolutely awful service and the service manager Alex should be terminated! They refuse to fix warranty issues like defective batteries and defective seals! The autopilot FSD still doesn't work safely and you gotta meet your hands on wheel making it worthless! read more

This customer service is horrible. The Tesla product is good. But I never got a call back. If and I mean if my email was responded to it was by someone else. The only reply I got was when I confirmed pick up. That reply was an impersonal "How are you going to pay". I had an issue getting registration documents. I could not get a call or and email response. I drove 70 miles to dealership. The representatives after an hour of waiting searched my phone for Tesla emails. The one with info was not there. So he said " you must have deleted it". Even though every email from Tesla showed up. I wish I could name names but these people all of them don't want you to know so they can treat people like a number and a paycheck and get no fall out read more

Bought a car here but no one answers the phone or responds back to messages. Good luck trying to resolve issues.