So far, I am happy with my Tesla product. But, in hindsight the terrible service/buying experience wasn't worth it, and I wish I would have I would have spent my money at BMW where I'd be treated with white glove service. - the staff is largely incompetent and you'll get different answers to your questions depending on who you ask. This includes questions on basic product information, Information about when their showroom is open, and appointment confirmation. - multiple (multiple) emails and follow up voicemails to our sales person are unanswered. This requires calls to managers, who 'nudge' a response from our rep. Completely unacceptable. - even with an appointment, i sat around for FOUR hours to take receipt if my car. Each 30 minutes I'd check in, be lied to ("your rep is on his way"). By the time someone came out for me, four hours later, I was literally in tears of frustration. No one apologized, checked in with me, Or empathized at all - the showroom is littered with single use plastics and styrofoam cups, coffee pods, and other highly environmentally disruptive products. Know your market- as an environmentally conscious buyer, I was disgusted to see Tesla using these products, not recycling, etc. What a bruise to your brand. - a couple weeks after owning my car, I am still waiting for responses to critical questions that weren't addressed when I picked up the vehicle and I was too exhausted to deal with it then. - including errors in registration and in assignment to a Tesla account (they assigned my car to my husband's account in error ) I highly recommend you find another Tesla dealership or you consider a different car all together until Tesla overhauls it's service model. I dread that I have to have a relationship with this dealer. read more

Brought in my Model S for a chip replacement; was advised it would take an hour. Arrived on time, kept waiting for 20 minutes until Ray got to me -- with attitude. Told it might take 90 minutes. 3.5 hours later, still not ready. Left w/o my car, waiting for them to drop it off. Totally mismanaged expectations... again with a dismissive attitude. Tesla Mt. Kisco's service is absolutely awful. If they weren't so arrogant they would be embarrassed. read more

As a CT resident, I had to cross state lines to pick up my M3P. My experience with Mount Kisco Tesla was great. The staff answered every question and delivered the car on time as promised. I have purchased numerous new cars and this was the best experience by far.....and the car, WOW! read more

I bought my Model 3 from this dealer. They are terrible to respond to questions via phone or email. Had a slight mixup on delivery where I wasn't sure I had the right car. I assume that's because they are too busy (the car is great), but they still need to invest more money and hire staff and customer service. read more

Very disappointing! I went to pick up my Tesla model 3 last night. After waiting 1 hour to be helped the man at desk told me they are going to offer me $5,000 less for my trade That was offered two weeks prior. The offer is on my e mail and text . The manger told me that doesn't matter . I had to leave without my car. I was not happy. Gary ( I never posted a bad review ever,) read more

My husband and I came here last night to test drive the model S. His license just expired on his birthday so I was the one who test drove. We came in around 5:15 or so. At around 5:35 they said the sales associate was out driving with someone else and asked if we wanted to schedule but since my husband was leaving back to Virginia in a few hours we stared at one another wondering if we should wait or reschedule to come back. They let us go out about 20 minutes later with one of their associate managers which was great! He was awesome and very knowledgeable about the cars and humorous. He took us out for the initial drive and then I got behind the wheel. We test drove the P100d which was really awesome to drive. Still not used to completely giving control to a car on a highway yet but it was a very awesome experience and it was very accommodating of them to squeeze us in for the test drive so close to closing. read more

Disappointing from the start. We went to Tesla of Mt. Kisco to check out the Tesla 3 and go for a test drive. The Tesla website said we did not need a reservation so we didn't make one. We pulled our car onto the lot. Immediately a woman from the dealership came over and said the lot was for people bringing in Tesla's or trade-Ins. Can we please park on the street? We asked if she was kidding but she was not so we parked on the street where there were meters and we had to put quarters in the meter. Certainly not a good start. When we walked inside, there were lots of small tables with chairs but no cars. It felt like an Apple store, not a car dealership. We were told that they had a Tesla 3 inside but replaced it with tables recently. So on a winter day, we can't look at a car inside the dealership? This is definitely not what we expected from a high end car dealership. So a lady from the dealership comes over to us and takes us outside to look at the Tesla 3. She shows us the trunk and how to charge it and then shows us the inside of the car. Then we asked again about going for a test drive. She mentioned that the test vehicle is out now and won't be back for 1/2 hour. Ok, so we said we'd have lunch first and then come back. She continued to look at her tablet and eventually told us we couldn't do a test drive today. We'd have to make an appointment for a future date. Huh? We told her the website said we didn't need an appointment. And this is a Wednesday morning, a work day. So we decided and told her we'd make an appointment using the website. Before we left, I used the bathroom. However, there were no paper towels. And surprisingly, the toilets were not automatic flushing toilets. Really? At a Tesla dealership? This is beyond belief. And I believe if Elon Musk came by and visited this dealership, he would not be very happy at all and heads would roll. Needless to say, I will not be buying a Tesla from this dealership or go back to this dealer. I'll wait for a new dealership to come up in Danbury or Ridgefield Connecticut. Or maybe get a plug-in hybrid from BMW. read more

Took delivery of a used model S, the car was ready, they didn't have to register or anything since it was for the state of Delaware. Took 3 hours, tire pressure was low in all 4 tires, battery was only charged to 50% so I had to stop at a charger to get home after informing them I was in a rush and they told me over the phone it would take less then an hour. Car is missing badging and it's been 2 weeks, they won't answer the phone or emails at all. Highly recommend to avoid this location. read more

Took delivery of my Model 3 yesterday at Mt. Kisco and I couldn't have been more pleased with the service I received from Chris. He was through, informative and extremely patient with all my questions. Unlike other reviewers, I did not wait long to start the delivery process and Chris definitely made it painless. I understand that bc of different state's delivery regulations Mt. Kisco is bogged down and overworked but they did a great job not passing that down to the customer. Before delivery Sara was always great answering my questions and made sure I was set up for a successful delivery. read more

This is probably the longest I have ever waited for a car. We came exactly when they were expecting us and it took them 4 hours to get the car. I got to admit the coffee was pretty good and I also saw tea in the selection of drinks but the time we needed to wait was horrible. I would recommend to bring something to read or just anything in general to pass time. The service was really poor and I was expecting so much more. Lower your expectations because this car garage/shop will not exceed them. I really need to repeat myself because I am so mad that I needed to wait this long. I'm so dissatisfied and disappointed with this customer service. read more

we went Tuesday 9/10 after calling the day before; mechael said too "come over, no appointment necessary" he was correct. a cheery greeting at the door by Kevin; he was gracious, Completely Knowledgable and spent as much time as needed to answer all my questions concerning the model 3; a fantastic test ride followed. i had read previous Yelp postings and expected the worse; don't be surprised if your experience there is as nice as mine ! frederick - New Milford CT read more

Arianna was a star. They're running at max capacity during this Model 3 ramp up and frankly, I get the feeling they're doing the best that they can with the tools that they're given. We received our car on time and in perfect shape. The Mt. Kisco crew was working hard, and doing the best they could. We were in and out in our delivery fast without being rushed out the door while being professional and helpful. read more

The buying experience was good. My SA was kind of a dud, but I did not expect much. I ordered my car on 4/1, took delivery in Mt. Kisco on 5/4, can't complain about that. I received an email from the Mgr telling me that my delivery date was 5/6. Earlier in the week I called and said I was available if the car came in earlier, and it did. They called me and I came in at 3pm on 5/4. They checked me in immediately, told where where to find my car and that a rep would join me in a few minutes. So I easily found my car (name is on dashboard), can't miss it. The rep came out, told me to go over the car at my leisure and that he would come out again shortly. I did send my insurance info and was all paid prior to my arrival which of course sped things up. I was told if I get this to them in advance, that morning, it would speed things up, and it did. The rear license plate was on my car, I had asked them not to attach the front plate, did not want it stuck onto the bumper with the tape, but I bought an after market bracket (Quick Bandit) which I will receive in a few days, so driving with no front plate for now, not a good idea in NYS but oh well. The only issue with the car was there was a disc like piece that was out of alignment on the front bumper, the rep played with it but told me he was bringing it in for service to fix, during this time I went into the service area and bought the NEMA 14-50 adapter because I have the 220 volt set up at my home. When I went back outside, my car was waiting for me. I looked over the rest of the car, it was perfect. It is a white car so defects would stand out, but none. I signed all the paperwork that was waiting for me on the center console and was emailed a copy of it later in the evening. The rep who's name I forget was excellent, patient and knowledgeable. Answered all my questions. I am sorry I forgot his name. An earlier poster complained that there were no employees of color, this gentleman was of color so please forgive me for not remembering your name but you did a great job. Since I just picked up the car I cannot comment on service. They just opened a service center in Tarrytown so I will be going there, but I doubt it will be often, the car is running great. read more

Tesla and in particular White Plains, NY and Mt. Kisco, NY, are the most unprofessional, unresponsive and have no knowledge how to address Tesla customer issues. This is also true for online Tesla Customer Support. There appears to be no one individual with whom one can communicate and who will take responsibility to resolve an issue. Every time I call Mt. Kisco, I can never speak with the person that I had previously spoken to and had agreed to get back to me within 48 hours with a response to my issue. When I purchased my Model S on 5/29/2019, there was a promotion which included Free Supercharging. This is clearly indicated in my Tesla Vehicle Purchase Agreement. Furthermore, when I have spoken to Tesla Personnel at the Mt. Kisco, NY, Tesla location, they agree that my Vehicle includes Free Supercharging. However when I use a Tesla Supercharger I am charged a fee. I have spent hours trying to correct this issue and have become very frustrated in having to deal with Tesla personnel. This end result is that there is no response and no resolution for a Tesla customer. read more

I don't even know where to begin... We purchased a Model 3 in October and every interaction with the dealership since has been some of the worst service I have ever received in my life from ANY service provider. The car is great but purchase from a different dealership if possible. From the chaos at delivery which included a 1 ft long dent in the side of my brand new car, to the calls that are NEVER returned, and now the service that was scheduled for something basic that is now over 1 week with no ETA while I drive an enterprise rental. An example of the lack of follow up and follow through at the dealership is that I have had to physically drive to the place to get someone to actually speak with me. Don't get me wrong, everyone I have spoken to has been nice, but they have been completely helpless. They tell you they understand. That they want to help you. That they will call you back. Unfortunately they never help and never call back. We actually had to call a different service center in NJ and finally got help with the repairs once they got involve. PLEASE TRUST ME - horrible experience. read more

These guys are clueless--litterally. My delivery date was postponed because no one could figure out how to send me an invoice. When they finanally delivered the car (a model III), none of the delivery people knew how most of the features work. When they called in the "senior" person to answer a simple question (like how to adjust the seats) he told me that he had been hired 3 days ago and if I have any questions about the car (like how to turn it on) I should try Googling it! As I live in Connecticut, they gave me temporary in transit plates and told me the actual plates would arriive at my house within days. They never did. Now the temporary tags have expired and the car cannot be driven. I just called "Tesla central" and they said they would "look into it" (that is, they don't know anything either). Have never had such a bad experience buying a car. read more

after mt kisco called me yesterday saying the car was ready scheduled a 12pm pickup i was running a bit late they called to see where I was i was 10 mnts away. I go there they would be right with me then they said they cant put the rims on till after.... I asked them how long they said they would get back to me. I sat there for an hour doing nothing...I walked out. However after writing a nasty email Kevin the new delivery manager called me and he worked it all out. They drove the car down to me and did paperwork in my LR. Big shout out to Kevin and Javed who are trying to turn things around over there. read more

Sunroof on my 2015 Tesla Model S was sticking, so I stopped by the Tesla dealer and Cheyenne the service attendant came out to see the issue. She brought me back inside and looked it up on the computer and the warranty had ran out the week prior but she told me this isn't an issue and they will extend it and fix my issue at no cost since it was so close. I was told it would be completed by Wednesday 10/9. I had not heard from them by 10/14 so I tried to call to see what was happening but the service phone always went to voicemail. Since I had a loaner vehicle I wasn't in any rush so I patiently waited. On Thursday 10/17 I received a text from them that the work is complete but the car needed to be detailed and it would be ready for pick up on Friday. Friday evening I went to pick up the vehicle and the service attendant told me the bill was over $3200 and there was more work than they had thought so they couldn't grant the warranty extension like we had agreed. I asked to speak to the manager because that was unacceptable to me to do that much work unauthorized and without a phone call. The manager apologized and stated they did more work than they initially thought and the attendant doesn't really have the authority to extend the warranty anyway. He apologized again and came back with a bill for $784.55 saying that's the best he can do on the price and I had to pay it to get my car back. read more

I am writing a review for the service department at the Tesla dealership in Mt. Kisco, NY. The folks there: Andy the Service mgr., Jon and Cheyenne who are service department reps, are absolutely the best. I have had a few issues with my brand-new Model 3 (cracked windshield from the manufacturer, a faulty charge-port and a few other minor issues), and they have done everything in their power to make sure I stay a happy customer, and they've gone above and beyond on many occasions. Always ready with a loaner vehicle or a free rental car to make sure I'm not inconvenienced, and very tolerant and understanding when I've been upset... They have an extremely positive attitude. In all my experience with dealership service departments (Subaru, Volvo, Honda), I have never seen dedication to the customer like this. I hope I won't need to visit there often, but I know if I do, it'll be a good experience, and I'll be very satisfied with the outcome. Thank you!!! read more