My AC stopped working all of a sudden on a very hot day. I was a couple blocks from right Honda and…read morecalled to see if they could help. not only did they fix my AC under warranty, they gave me a loaner and had me on my way in 5 minutes after pulling into service bay. The service was superb!

Salesmen AFTER , giving OTD price texted back added on just $12,000 when he thought we had a…read moremeeting of the minds. We did not. - When I asked how the price jumped. $12,000 he said "oops I hit a wrong key, let me fix that" he then said they charged $1,899 for things the dealership added and couldn't be removed in order to get the car ready for sale. Well, that's not my concern- that's dealer prep. I don't pay for that- that the cost of doing business for them. I was shopping online and he told me the prices online on their website is not the TRUE selling price but a guesstimate. Because they were making no money on financing or add ons he said the price changed online. I went online figuring to pay for a car , taxes, license, doc fee ( questionable) but in the end - after fixing his mistake from above still had tacked on $6,000 to the online price . At that point I was more than done with his lies and Right Honda. I have so much more to say but I'm exhausted from all the back & forth with much of that making No SENSE. The breakdown given me changed three times never for added items . When he thought he had an interested car buyer he thought he had a SUCKER ! Stay FAR away from RiGHT HONDA---

I had a fantastic experience buying a car here today at Right Toyota in Scottsdale! The team at…read moreRight Toyota Scottsdale was incredibly friendly, helpful, and provided a completely low-pressure environment. If you are looking for a hassle-free car buying experience, I highly recommend Right Toyota Scottsdale. From start to finish, the staff was welcoming and highly attentive without ever being pushy. I really appreciated that Jake Mautner ensured the vehicles were prepped, ready, and waiting for me as soon as I arrived. Huge thanks to Jake Mautner for making this such a smooth and stress-free process. Jake M. went above and beyond to ensure all my questions were answered. Thank you for the excellent service! Highly recommend! 10/10 customer service.

I went to Toyota to grab an estimate for my damaged bumper. I was directed to another line while I…read morewaited for the next available staff member. After I explained the issue, the staff member told me he would ask an advisor to talk with me. The advisor told me that they don't do collision work. What?! Seems weird to me and I could have sworn I had some work done there before. The advisor did have some suggestions on who to visit so that was helpful. I was stuck in line waiting for the another car to complete their business before I could proceed to my next stop.

I leased my second Pacifica from Tyler at Airpark Dodge Chrysler Jeep about a month ago. Tyler and…read morehis team of sales staff were courteous and professional. I am happy with the deal they gave me and recommend anyone in the Scottsdale and Phoenix area to visit them to see i there is a deal for a new car you're interested in purchasing or leasing. They have always provided an enjoyable experience and have had amazing service for my prior vehicle. Thanks Tyler and Drew, who I heard is no longer there. Jude Daggett

Better service by employees that care about their customers. My initial visit to this dealership-…read morearrived the service technician never got up from his chair to greet me or look at my truck - just asked "keys in it? We'll call you and let you know what we find later today". No call back that day....next day received the call. A broken manifold bolts...3 days in the shop and $3700 later ok fixed thanks! No car wash and oh yeah 3% fee if using a credit card to pay and your car is "over there "- thanks! 2days later get in my truck- doesn't start! It's late in the day tried calling dealership- automated system not able to reach anyone because "Now we're closed ". Next day checked my battery only ran for a bit and stalled. Took the battery to the dealership because it had a warranty - dealership said no you need to bring the truck in with the battery- that's our policy. Ugh!!! Went home put the battery back in the truck and had it TOWED to dealership. 3 days in the shop to replace the battery and a .20cent fuse in the radio. In passing I made the comment to my service technician that I might be interested in trading it in. Boy sales representative have been diligent calling me to follow up....wish the service department would be that ambitious about serving customers. No way I would purchase a vehicle here...I experienced the future once I own it - not good!

I usually dread dealing with car dealerships. In the past, it always felt like salespeople were…read morejust trying to push a deal through rather than actually listening to what I needed. Being based in California, I was also pretty hesitant about buying a car out of state from Bell Lexus in Arizona, but David Jensen completely changed my mind. Right from the start, David never made me feel pressured. He took the time to listen to what features and packages actually mattered to me, and he was completely transparent about both the car and the pricing. Finding a 2026 Lexus RX 450h+ locally was a nightmare--dealerships across Northern and Southern CA (and even NV) acted like they were doing me a favor just talking to me. Half of them didn't reply to emails, took days to return calls, or refused to give a written quote. David, on the other hand, was lightning-fast with his responses over text, phone, and email. What stood out the most was that he didn't disappear after the deal was signed. He kept me updated while finance finished up, walked me through the shipping process from Arizona, and even made sure I knew exactly what to do for California DMV registration. After buying several cars in CA over the years, this was by far the smoothest and most stress-free experience. If you're looking for a Lexus, do yourself a favor and reach out to David Jensen at Bell Lexus. He's as genuine as they come, and he's definitely my go-to guy for any future purchases.

I had an amazing experience at Bell Lexus from start to finish. Gary made the entire car-buying…read moreprocess feel easy and stress free. He took the time to answer all of my questions, walked me through the features, and made sure I felt confident before making my decision. We even went on a test drive so I could really get a feel for the vehicle, and he thoroughly went over everything with me before I drove off. I ended up purchasing a beautiful 2021 Jeep Wrangler Sahara, and I honestly couldn't be happier. The vehicle was in excellent condition and looked even better in person. What impressed me the most was that the great customer service didn't stop after the sale. Gary has continued to be helpful, responsive, and genuinely cares that I'm happy with my purchase. If you're looking for a dealership that values customer service and makes the experience enjoyable, I'd absolutely recommend Bell Lexus. Thank you, Gary, for helping me find my dream Jeep and making the entire process such a positive one!

I bought a car remotely (over the phone an internet) from this dealership. Chris N. was the main…read moreperson I interacted with and I could not have had a better experience. Maybe I have been unlucky in the past, but I have never been treated this well at a car dealer. Here are the high points: -Transparent -- told me about the vehicle history, history of the price, and frankly told me how low their bottom line was. -Attentive/Hard Working -- Took video and pictures of the car, within about 5 minutes. At one point, I even had him take a picture of the infotainment system to prove apple car play worked. I am a fairly demanding buyer and Chris went the extra mile. -Patient -- all sales people everywhere are going to express some urgency, but he worked with my timeline of 3 or 4 days. When I finally made my decision to buy, things went into motion very quickly. It wasn't like he made the sale and then left me hanging. Additional requests were handled with the same care as pre-sale.

DO NOT LEASE OR BUY A CAR FROM THIS DEALERSHIP!!!…read more Don't ask me why, but I just leased my third vehicle from these clowns. It is a 2021 Alfa Stelvio and a great car, but a lousy dealership. I am surprised since they are a Berkshire Hathaway-owned company. I turned in a 2019 Giulia Quad early on June 22nd and it took Ally (their leasing company) until July 5th to post the $60,600 check. Then on July 12th the payment was "reversed" for some reason. I was told by Ally their check bounced... On July 15th, Ally debited my account in the amount of $1,473 because Ally said I did not turn off Auto-Pay...can't believe it. When something is paid off, shouldn't the payments stop? I have been to the main dealership (Chrysler/Jeep) and spoken to Mo Paracha who has been of absolutely no help. Nor has Chris Nasralla in Finance...the only person worth anything here is Jon Kenny in Service. Since this dealership has been completely unresponsive, I have been in direct contact with Berkshire Hathaway Automotive in Dallas (972-536-2900). I have also lodged a consumer banking complaint against Ally for continuing to debit my account after the lease had been paid off. I now have to attempt to get a refund from Ally...and will probably have to file a claim in Small Claims Court to get it. These guys are all thieves...BEWARE!

I've had a great experience here so far. Everyone has been very friendly, understanding and…read morehonest. I look fwd to seeing their new remodel of their building once it's done. Currently, everyone is working out of office trailers. While my car was being serviced, they still made the waiting room very comfortable. Thank you.

Extremely disappointing experience after paying full price for a brand-new $135,000 Escalade with…read morecash. My first Escalade was delivered with scratches through the paint, dents, bald/damaged tires, windshield damage and other issues. It ultimately had to be replaced. The replacement then had additional paint/scratch issues after dealership work. Cadillac Corporate thankfully stepped in and handled my concerns professionally. Earnhardt management did the opposite. Sales Manager Kevin Kish's solution was essentially to give me my trade-in back, reimburse my clear bra/tint and tell me to go elsewhere. Then, after Cadillac Corporate resolved everything and helped arrange service for my Escalade, Earnhardt canceled my appointment. Their service department left me a voicemail stating there was a note from GM Kenny Clayton saying I was "no longer welcomed here for service at our dealership." I had never even had a conversation with Kenny despite previously requesting to speak with him. Scott in service/paint was excellent, Tobey in sales was helpful, and Sara in finance was great. Unfortunately, Kenny Clayton and Kevin Kish completely overshadowed the employees who actually provided good customer service. I've owned Bentleys, Lamborghinis, Range Rovers, Mercedes AMG's, Ford trucks and many other vehicles. I have never experienced dealership management treat a customer this way after selling them a brand-new six-figure vehicle. Cadillac Corporate: professional and helpful. Earnhardt Cadillac management: extremely disappointing. Everything above is documented, including photos and the voicemail.

Mason in service was awesome. He was kind, friendly, knowledgeable, and just really easy to work…read morewith. He took the time to explain things to me, answered my questions, and helped me make informed decisions about what actually needed to be done. I never felt pressured or like I was being sold something I didn't need. He also went above and beyond in a few ways that he absolutely didn't have to, which I really appreciated. Car service is not exactly anyone's favorite way to spend their day, but Mason made the whole thing easy and honestly just pleasant. I'll definitely ask for him next time!

Update: still not resolved! I know I'm not crazy because the same model loaner they gave me did not…read moremake the wind noise! Supposedly repaired all 3 seals now and wind noise STILL there!

I can't say enough good things about Nismo Nick at Pinnacle Nissan…read more I first spoke with Nick when I was trying to understand the allocation process for the new Z and sort through all the supposed "mandatory" dealer add-ons I was encountering with another dealership. From that very first conversation, Nick was different. He answered my questions, explained how things actually worked, and there were no games. During that first conversation, Nick made me an incredibly compelling offer on the Z I wanted. The problem was, I had already put a significant deposit down on a car with the other dealership, and I felt I should honor my commitment. Nick respected my decision completely and never pressured me. Unfortunately, when that car arrived at the other dealership with significant damage, the deal fell apart. I called Nick for advice. He still had my Z and simply asked if I wanted it. This time, I said yes! That's when Nick really had my back. He walked me through a difficult situation and gave me sound, straightforward advice. Then he went to work. He put together a deal that was more than fair and added value in ways I hadn't expected. Eric did a great job handling the financing, while Nick took care of everything else. Before I knew it, the Z I had wanted from the beginning was mine, and Nick arranged to have it shipped hundreds of miles and delivered right to my doorstep. What stands out to me about Nick is pretty simple: he does what he says he's going to do. He treated me fairly when I wasn't even his customer, and when I came back needing his help, he was there. He's a no-nonsense salesman, a straight shooter, and someone I learned I could trust. I absolutely love my new Z, and I have a lot of respect and appreciation for the person who helped me get it. If you're considering buying a Nissan of any flavor, call Nismo Nick at Pinnacle Nissan. Whether you're across town or across the country, give him the opportunity to earn your business. No games. No nonsense. Just someone who does what he says he'll do. Nick, I'm happy and honored to finally be part of your Z family.

I decided to start my financing journey here with a 2017 Chevy Cruze hatchback. Ben P. in the sales…read moredepartment made the process seamless, and made some of the standard, dealership wait-time enjoyable. He went above and beyond his job description by offering real conversation and taking the time to understand my financial limitations or hesitancies; not just maximizing his paycheck. He made sure that I was knowledgeable on what I was signing and understood what some of the dealer jargon meant to a non-dealer-employee. My experience wouldn't have been nearly as enjoyable if it weren't for Ben P. from sales. He's only been at this dealership for a week! I highly recommend him. When I was finished with the sales portion of my business transaction, Jordan H. in Finance did an amazing job getting all the numbers crunched and processed. I was in and out of his office in under 30 minutes, and there was no hassle or last-minute attempts to push some alternative service or product onto the contract. Purely a "here are the options and this is what they do, are you interested in this today?" approach to the situation. Much appreciated, from the customer perspective. I even appreciate that he was tailoring the products or services proposed to my specific car. I was able to sign without confusion, and get on my way! All around a great time! When I am eventually going to be looking for another car, I will make sure to include Ben P. and Pinnacle Nissan in the conversation!

Buying a brand new Subaru from AutoNation Subaru was one of the best car buying experiences I've…read moreever had. Logan was our car salesman and helped narrow down the options in my budget for the Forester Hybrid. When we arrived for a test drive he had the car parked in the shade and ready to go. We had completed the credit application ahead of time so that made financing even easier since they had it pre approved when we got there for the test drive! Logan and Colton the sales manager worked really hard to make the numbers work. They were fast and efficient with the trade in value of my Ascent. Once we agreed on the pricing they got me over to Justin in finance who had all the paperwork ready to go. Overall this was an amazing car buying experience. I'm incredibly thankful to have a beautiful brand new Forester Hybrid today thanks to Logan, Colton, and Justin! Highly recommend this dealership if you're in AZ looking for a car!!

I purchased a vehicle here in mid-June. Right away we noticed the a/c wasn't adjusting properly…read more Level 3 out of 6 fan speeds was the highest it went. The lever to drop the 3rd row seat was also broken. Alignment was pulling to the right HARD. I took it to be serviced and they fixed the 3rd row seat lever, but said there was nothing wrong with the A/C or anything else on the 20-something point inspection. I took their word for it, trusting the professionals and hoping they were being straightforward, honest and servicing with integrity. 2 weeks later, I got an alert to service the batteries in the vehicle. I also tried the 3rd row seat lever for the first time since it was replaced, and it very easily snapped off again. I could not get it back in for a service appt right away as I work long hours, beyond their business hours, and work 2 jobs to keep food on the table in this trying economy. I made an appointment for Friday, 8/21, at a closer Autonation (Subaru Scottsdale is nearly an hour away from me), but was told they did not have loaner vehicles and I have to other means of transportation for myself and my 4 kids while my car is being serviced. I had to take my daughter to college at NAU that weekend, came back and made an appt for first thing Monday, 8/24. At that appointment, I was told my warranty expired ~300 miles ago (the distance to and from Flagstaff, ironically). I told them that the battery should not have died that quickly if it was truly "good" when I purchased it. I also advised them that the lever they just repaired broke again, and that the mechanism inside the handle is catching, and causing the plastic handle to snap every time you use it. I had to speak with the GM about it, because the invoice for the AUX and main battery, and the 3rd row seat repair, was over $1000! I'm sorry, but a single mom simply does not have to spend on a car she's had less than 90 days. I said, "You sold me a car with a battery on the end of its life, 2 months in it needs to be replaced, it feels wrong to make ME pay for this when i've only used the vehicle to commute to and from work and get my kids to and from school (all within a 5 mile radius), so I know it wasn't something I did. The battery was bad when I bought it. I also don't feel like I should have to pay for the seat repair when it was broken when I purchased the car, repaired and then broke again." The GM was rude, argued with me over the phone about it, and then hesitantly agreed to replace the batteries, "but YOU will have to pay for the 3rd row seat repair'. $140 for a $5 part and 1 screw to replace it (looked up after, I could've done this myself ), but whatever, I agreed to pay it. Overall, I feel like I was scammed. My A/C still maxes out at 3/6 fan speed, the alignment is still pulling to the right. And I'm afraid to put the 3rd row seat down in fear that they didn't fix the mechanism that is catching and breaking the handle, and it'll probably break again next time I try. This vehicle may not be a "lemon" in the sense that it is non-drivable. But as soon as my warranty expired, it feels like every little thing is falling apart. It is extremely discouraging as a consumer. A little empathy would've gone a long way. If the GM was kinder in our interaction, if he tried to relate on a basic human level and understand why I was so upset, I might feel differently about this interaction. I was told they "could not replicate" the A/C issue, but if you turn the vehicle on and try each fan speed, you can VERY CLEARLY see that it maxes out at 3. Level 4, 5 and "MAX a/c" are all the same as the 3rd fan speed. Sure, this doesn't affect the drivability of the car, but in AZ, when it's over 110, and my kids are sweating in the back seat of a car I purchased less than 90 days ago, it puts a bad taste in your mouth for sure. I thought this dealership was less "sharky" than others, but they sure fooled me. I will not be returning for services here, and frankly, I have buyers remorse now when I was SO EXCITED and happy with my purchase initially. Would not recommend this dealership to anyone who does NOT want to find a 10-point list of things wrong with your vehicle as soon as the warranty expires. Do better, Subaru Scottsdale.

I could write a 10 page article about how absolutely fantastic my buying experience with this…read moredealership went. From the first time I walked through the door to the day I took delivery was top notch. I could not have asked for a better sales experience. It is no wonder they get the awards and the accolades they do. My salesman Aaron Sewell went so far above and beyond pre to even post sale to ensure my experience was the best it could be. If I could buy every future car from him I would. The owner Ethan Lawrence & GSM Christian Oceguera also personally ensured my experience to be nothing short of perfect the way my eyes see it. Alex & Jayden in the parts department were very easy to work with when it came time to purchase my carbon upgrades. The detailer Jonathan also does incredible work beyond the levels of even high end detail shops when it comes to polishing and ceramic coatings. You really have to experience it for yourself to understand how great this dealership is. Make and appointment with Aaron Sewell and see for yourself. You will not leave disappointed, but more likely to leave in a new McLaren.

They performed an inspection and completed a full service everything went great they are very…read moreprofessional great customer service