If I could rate zero stars, I would. On 4/16/26 one of their techs, Mark, was servicing our neighbors Tesla. While leaving, he backed into one of our vehicles. He left the scene, with only this note. I have talked to Ryan, Jerome and another gentleman (who's name I don't want to butcher) in the service department, yet still have not been given any information on how to proceed on filing a claim with their insurance and getting the damage fixed. This is an older, paid for car, so we only carry liability insurance, so our policy holder is of no help. I have been promised phone calls and emails, but never receive either. We're not asking for the moon, we simply want our car fixed. read more

Tesla Service Center - Auto Repair Near Me - Fife, Washington

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Dropped of my car and was told that it should take 1.5hours max to the work. I was waiting at their lounge for 2 hours only to find out that the technician just finished working on a previous car and none of the work hasn't even started on mine. Also a loaner vehicle hasn't been provided neither because according to them they don't provide one for any work less than 3 hours. Stay away from this place unless you want to wait half a day to do a simple tire rotation and camera cleaning! read more

Took car in for service on 2/19/26. No loaners available but guy told me I would get reimbursed for Uber ride home. Just submit picture of bill. Still waiting for reimbursement after 3 phone calls. read more

Disappointed Longtime Tesla Owner - $3,700 HVAC Failure at Under 35K Miles I've been a loyal Tesla customer and this is now my third Tesla--but it's likely to be my last. I recently purchased a 2020 Model Y Performance AWD, previously owned, with under 35,000 miles. Within three weeks, the heater and A/C system failed completely. I scheduled service expecting a straightforward fix, only to be hit with a $3,700 repair estimate. I'm absolutely shocked. On a vehicle this new, with such low mileage, an HVAC failure of this scale should not be happening. It's unacceptable for a brand that promotes cutting-edge technology and premium build quality. Tesla's response? Essentially: "Too bad, pay the bill." This experience makes me seriously question Tesla's commitment to reliability and customer support. I've defended Tesla for years, through quirks and issues that come with being an early adopter--but this is beyond reasonable. I've never owned a car with such low mileage that needed such an expensive and sudden repair. Tesla should stand behind its products, especially when problems arise shortly after purchase. At the very least, they should work with customers to resolve major component failures like this. At this point, I can't recommend Tesla to others in good faith. If you're considering buying a used Tesla--especially out of warranty--be very cautious. Quality and support are not what they used to be. read more

Okay Washington State Tesla fans! I just visited this dealership with a friend who had pre-orderd a Cyberbeast and received a call while on vacation to take delivery because someone in front of them didn't have the chedder to complete the sale. Now, my friend had questions about the call they received and was asking about delivery of the vehicle he had a deposit on. I went with my friend to this dealership, because they wanted to ask some questions and actually put hands on the vehicle to see if it was what they wanted. As a side note, I was open to picking up an Elons creation myself with cash in hand (actually in an account). I never really considered such car, but since my friend had done some research, and the brand seems space aged, I was interested in such vehicle. We went into this dealership (Fife Washington) and approached the front desk. Two employees at the front desk, who were on their laptops with headphones did not greet us, nor did they acknowledge our presence. (I guess YouTube and SoundCloud gets interrupted by work that you are paid to do). My friend asked about the call they received and asked questions about the impending delivery. Once one of the guys who were busy watching YouTube saw they were asked question, they begrudgingly removed one of the headphones and told him to check the app. We looked at the floor models and took time to figure out the features of the various vehicles. NO ONE APPROACHED US and asked if we had any questions. The front desk guys just had their faces buried in the computers with their headphone on. We left the dealership and no employee ever said anything. Bottom line with this particular dealership is to avoid it totally. If you are treated like this when you haven't spent a dime but are willing to, imagine how you'd be treated when you drop the cash for a car and you need service. In my business, had these employees conducted themselves as such, they be fired on the spot. Find a different dealership. If the employees don't have time for you, you shouldn't have time for that dealership. read more

My husband surprised me today with my very own Tesla Y! He told me how easy and smooth the process was. From the initial communication to the handoff. Everything is mostly done through the app and then there is checking in and signing off on paper. The staff here are so nice! Every single person that I have run into in the lot, at the booth, even a technician have only been so nice and accommodating! We were given a demo while we were waiting and just in case we haven't been helped every person has asked if I needed help! Looking forward to this new relationship with Tesla! read more

Tesla Service Center - Check in booth - Auto Repair Near Me - Fife, Washington

I had my 2025 Tesla towed because it abruptly went from 80% charge to 0% charge without warning. Apparently the 12volt system is fried and they refuse to cover any of it under warranty. Instead they want to charge me $450. The car is only 4 months old and should be under warranty. This is such bullshit! Although they make a great car, their warranty policies leave very much to be desired! I will be broadcasting my disappointment and distaste wherever I go. read more

Came here for delivery day in April for my model 3 and everything went super smoothly and quickly. The man who assisted me was very informative and answered all my questions. I came back here yesterday with my sister because she wanted to test drive a model S. She ended up ordering the model 3. It was super busy the day we came so it took awhile to get help from the employees, but when we did, they were all incredibly friendly. Dom, especially, was great. She was super nice and helpful and displayed a great attitude when assisting my sister with ordering her model 3. She is the epitome of excellent customer service. The waiting area was also top tier. Tons of places to sit at, desks to do your work, coffee area with tons of different options. As well as a wide variety of free snacks. Very happy I got my Tesla from here. read more

My X has over 100K miles on it, but I have only needed to take it in to get service twice in the last 3 years (my Porsche is another story, don't ask!). It had been making thumping noises when accelerating. When I took it in, a tech and service manager got in the car with me and we drove a minute on the frontage street. They knew exactly what the issue was. (Halfshaff assembly, whatever the heck that is.) At the front service desks, Jerome was super friendly and helpful, just as he had been a year ago. Since I am used to Porsche repair bills, I felt like the service was very reasonable...and a super friendly staff to boot. I feel like I have a new X, and I think they do a great job there in Fife. read more

FIFE WASHINGTON TESLA Service Center is a SCAM! They make up prices for repairs. They will give you several different quotes(raising the price every time) for the EXACT same repairs in question. They charge $250+ per hour for a "diagnostic" fee(which they NEVER get right). Then, after they "repair" [the misdiagnosed] parts, they mark the service appointment as "complete and functioning properly," ready for an ASTRONOMICAL payment and for pickup. But once you pick it up, it will LITERALLY have the SAME EXACT PROBLEM as when you dropped it off. On top of that, they will argue that they fixed it right and it's some new problem that you caused! They have even caused problems that were not present when the car was dropped off, but they absolutely refuse to take ANY accountability, and they will NOT honor ANY warranty on their crappy [incompetent] work! It's absolutely despicable! read more

Tesla Service Center - Very different price quotes for the same exact repairs! They are literally charging whatever they want. FRAUD! - Auto Repair Near Me - Fife, Washington

I totally agree with the other poster who said the "salespeople" were useless. He's right. We couldn't get them to talk to us because they were on their phones. When we walked in, the guy pointed to the floor models and said, "This is the Cybertruck, this is the Model X, etc." He never got off his chair. read more

Cindy and Joseph were great to work with at the Tesla service desk. They were able to set me up with a test drive. Got my windshield replaced within an hour and a half. They were able to squeeze my car in and it fit into my schedule perfectly. read more

This place was quick and professional from start to finish. Being right off the freeway and down a service road, it's easy to drive to this service center. The heater stopped working in my Model 3, so I initially chose this center because it was the first one with an opening. The service rep, Tay, was very communicative during my service and made it easy to get to work and back while my car was being worked on. Plus, the work was completed well before what was originally stated. They got me back on the road quickly. read more

Absolutely the most professional organization. Adam one of the service managers was extremally helpful when it comes to the 16 Volt Lithium Battery replacement for the 2020 Tesla MY. read more

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I have had repeated issues with my Tesla, that the service center always passes off as "the vehicle is working as expected". Driver assist functions shutting off randomly? "as expected". Cameras detect blockages that aren't there? "as expected" Car rolls backwards while parked? "as expected" An alarm sounding while driving for 20 minutes without stopping? You guessed it, "as expected". When my glass roof broke (Teslas have a known issue with this - if the pressure fitting is even slightly off, they will crack, in a very specific pattern) - the service tech and manager swore it was an impact, until we went through the crack millimeter by millimeter to show there was NO IMPACT SITE! After hours of inspection, and 30 minutes of arguing, he finally accepted that it was actually a pressure crack and covered by warranty. Twice now I've driven in for confirmed appointments (I live 2 hours from the service center), just to be told there is nothing they can do. Once without even looking at the car. They are just here to make it as painful as possible to exercise your warranty, and discourage all service requests. As much as I love my car (when it's working), I will never buy another Tesla. read more

Chaske the service dept rep made my experience in this specific dealership exceptional. He was very informative on what was going on with my car and also he was very friendly. read more

I went in to get my tire replaced because I had a nail in it. I waited about 3hrs and paid 557.00 for a new tire. I finally receive a text stating my car was done. I get into my car and drove of thinking I get my tIre replaced. I starting driving on the freeway and decided to look at my tire pressure and I observed my driver's side front tire losing air. I immediately pulled over to check to see what the issue was. To my surprise the tire was never replaced and the nail was still there. I am now more than angry and tried calling the Tesla service center but I was put on hold 4 times. I said the hell with calling I drove back to the service center and demanded to see their service manager. That person was not there. I asked for whoever was in charge of the service center. A gentlemen comes out after 20 minutes. I asked him to look at my tire and asked him "does that look like a new tire with a nail still stuck in there"? He said "NO" it's not. So I said why did I pay almost 600.00 and wait nearly 3hrs for nothing. He didn't know what to say. All he could say is he will replace the tire himself. I told him I am not waiting another 3 hrs for him to replace it. He promised me he would have it done in 20 min. I got on the phone with my attorney to start a lawsuit against Tesla for fraud and endangering my life. I asked one of the guys there to have the service manager call me but never did. I am never going to take my vehicle there ever again. This should be a warning to everyone who takes their vehicle for repairs should make sure it's done correctly or go somewhere else. read more

Tesla Service Center - The so called new tire they replaced! - Auto Repair Near Me - Fife, Washington

After visiting several Tesla Service Centers in Belleview, Renton, Seattle, and Portland, Oregon the Tesla Service Center in Fife is by far the best. Service advisor Mr. Tony V is the best service advisor I have dealt with. Mr V is courteous, knowledgeable, and most of all very professional. After explaining the work that had to be done and when it would be ready, Mr. V authorized a loner vehicle. He kept me updated on the status of my vehicle through the Tesla App and was more than happy to explain the details of the work that was performed. Mr V you're one in a million and you placed Tesla Fife Service Center on the map with your excellent customer service. Your effective communication skills was greatly appreciated. Thank you. read more

I love the Tesla that I purchased. Unfortunately I ended up not buying directly from the company because of employees withholding facts about Teslas financing from me. Do research before planning your purchase as this company does things their own way and takes advantage of that to keep customers from being knowledgeable. It would be a smart move to just go straight to your bank for a loan and skip teslas finance option all together. When asked if I was cancelling my delivery I said that I was indeed cancelling and had chosen a less expensive vehicle, which was met with a snide and sarcastic "enjoy your less expensive vehicle." Assholes. read more