Nobody likes having to take their car in to the shop, but these guys make it as convenient as…read morepossible. I have purchased several Hondas here and always have my car serviced at Penske, too. Ultimately, the process of buying a car is just not fun. It takes a long time, there's a lot of waiting, and heavy decisions to be made. But they make it as smooth and painless as possible. I've seen Hebert and Cody, both a handful of times--and they're awesome! While they could easily take advantage of a girl who doesn't know what she wants, I feel like they look out for me and genuinely try to get the best deal. Last time, one of the salespeople gave me advice that saved me probably $100/month on my car payment. When I'm ready to buy a new car, this will undoubtedly be the only stop I make. The service department treats my car like a baby. They always keep me informed, prices are reasonable, and they are knowledgeable and efficient. I've had particularly great service from Brandon. Like I said--getting your car serviced is not fun, but they keep the waiting area clean and well stocked with complimentary coffee, water, and snacks. The waiting area is also quiet and reasonably comfortable. I honestly wouldn't even consider taking my car somewhere else unless it was an emergency.

Noticed that I had a headlight out last night and wanted to get it replaced immediately! I called…read morePenske to see if I needed an appointment and the friendly gentleman I spoke with informed me that I could just stop by. So after I got off work I popped in to get my light replaced. Andrew assisted me once I pulled into the bay. He was friendly and professional. He had assistance from another team member since I opted to have both headlights replaced. My service from Penske is always great, but this time it was quick and efficient... so quick I didn't even have to get out of the car this time. I highly recommend Penske if you own a Honda and need any service completed.

*Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

WOW!!!!! GREAT DEALERSHIP! No silly gamesmanship, no BS, nothing that was not EXCEPTIONAL!…read more Matt Pontius was an amazing sales guy......no pressure, just amazing competence! I've bought a lot of cars over the years and did not look forward to dealing with the normal issues of buying a car, but these guys made it easy to do the deal. Patrick in the closing office for the paperwork was more professional than I have even experienced in a car dealership. These folks sell a quality car at a fair price. No need for drama of any kind. NOTHING BUT ABSOLUTE PROFESSIONALS FROM THE ENTRY TO THE EXIT. The car was perfect in every way and better than described. Also, FRITZ is a terrific guy if you can catch him. He is the history of modern car ownership! I wish that every car dealer would take their example and live it.

bought an expensive suv (Chevy Tahoe) over the winter only to find out the air conditioning did not…read morework when it warmed up this spring. probably the reason the truck was sold because it cost me over $3000 in repairs. I think anyone selling cars should be checking things like this before selling a vehicle for so much!

Good recommendations if you need a car, they're great, never had a problem, all the cars I brought…read morefrom there were great

I have now purchased a second car from here. Love love love this place. The staff are very friendly…read moreand easy to work with. I tell everyone about them.

Great experience! They had an answer for every question I could have and were very fast, efficient,…read moreand flexible! It was a low stress/pressure environment and a very helpful team!

Our daughter (24) bought a 2016 Honda HRV in June from Omega. Lives in VA, relocating to an area…read morewhere she knows no one and has at least 30 min commute. Bought all the warranties with the car. Put 7k cash down and financed the rest, wasn't a cheap car. Noticed before the test drive the tire was very low. Was told by Mike because of the cold mornings we've had (yeah in June) they checked the tire "they put it up and blow air and check it for any leaks" Mikes words. That clearly did NOT happen. Our daughter flew back to VA and we had plans to swap cars in a few weeks. She had one of ours. The car had not been driven for a week. I noticed tire was low again and saw a nail in the tire. So it hadn't really been checked. We fix the tire, then Check engine lights come on, headlight is out and parking break light is flashing, back up camera doesn't work has actually been dismantled. Take it back to Omega and find out the radio has been swapped out, car has a non factory radio. Told by Mike it was an Apple system, which it's not an Apple system. Also previous owner also dismantled the backup camera. Drive it home, engine light comes back on. Take it back. Cancel our trip to swap cars. Try again. Halfway to our trip check engine light comes back on. We drive it to VA not wanting our daughter in it. In VA take it to a Honda dealer, $199 for diagnostics. Multiple parts not Honda. Needs about $1600. worth of work. Multiple parts are not Honda. Honda contacts the warranty to find out what will even be covered. Find out the payment was NOT made to the warranty company so it was cancelled. Mike is supposed to on it with the warranty but we don't even know what's going to be covered. Will our daughter now have to pay an additional $1800, I guess we wait and see. Earlier my husband talked to Mike about the warranty being cancelled; even with Mike knowing the car is again in the shop in VA. There was no apology, no reaction at all. NO I would NOT recommend this dealership. It's has been an absolute disappointment. Had the car not even 1 month, it's something bad every time it gets driven. Which the only time it's been driven is back to the dealership to fix something. This has been the worst experience I've ever had with any business dealing. Don't risk it. Find another car. Find another dealership. I wish we would have walked anyway as soon as I saw the flat tire.

I can only review from the service area as I have never had to deal with the sales floor at this…read moreBMW. Based on that experience, I am giving my review. My car was warrantied for a recall with a water pump. I called into the service area and was told they could get it in the next day. I did schedule for a few days out to make arrangements but was able to drop off over night. They were extremely pleasant on the phone and then very informative with everything happening to my car. I was given a full review of the car, recommendations and then the water pump was changed out that day and my car ready was ready very quickly. I went to get the car and it was not until I drove off that I noticed, they had washed the exterior and interior of the car and that really put a smile on my face. I paid nothing that day to the recall and yet they went above and beyond to make my car fresh and nice when giving it back to me. I am very surprised and will call them again for any needs for my BMW.

After a bad experience at bmw of lafayette and almost extorted out of 1400$ from them, i took my…read morecar to dreyer on 96th and grahm and paul was terrific and learning about how i was treated at bmw of lafayette they both went above and beyond with the repairing my vehicle even though some things was not covered by warranty and i declined those repairs, grahm and paul treated me like i was mvp client. i will drive an hour to have my vehicle serviced by dreyer from now on.

If I could give more than five stars, I would…read more I had been searching for a new vehicle for quite a while. I was driving a BMW X1, but with my 14-year-old son and his very tall friends, it just wasn't cutting it anymore. I needed something with real legroom, and I had my heart set on a Honda Pilot. I originally came in to lease one, but unfortunately, it had literally just been sold before I arrived. Instead of sending me on my way, Edward showed me a pre-owned Pilot that ended up being an even better fit. Here's what really impressed me: I called around 7:30 PM, and they closed at 8:00 PM. Most dealerships would have told me to come back the next day. Not Edward. He took the time to get me out on a test drive, answered all of my questions, worked through the paperwork, and even agreed to take care of a few items I wanted inspected before I finalized everything. The experience didn't stop there. When I brought the vehicle back for those items, Edward was there waiting to greet me--even though it wasn't during his normal working hours. I have NEVER experienced customer service like this. Not at a dealership. Not anywhere. Edward went far above and beyond, and because of the way I was treated, they have earned a customer for life. When it's time for my next vehicle, I won't even shop around. I'll be back. Thank you, Edward, for proving that exceptional customer service still exists! I love my 2023 Honday Pilot even more because of the service.

We drove all the way from Chicago to Fishers Honda in Indiana specifically to look at a Mustang…read morethey had advertised. Before making the trip, we were specifically told and repeatedly assured that the car was clean. When we arrived, that was clearly not what we found. The front passenger-side corner showed obvious signs that something had happened to it. The headlight was visibly out of alignment, the bumper was hanging/misaligned, and the condition of the bodywork in that area raised serious concerns that the vehicle had sustained prior damage. None of these obvious issues were disclosed to us beforehand. Instead, we were assured the vehicle was clean, which is exactly why we were willing to make the trip from Chicago. Between the driving and time spent dealing with this, we wasted roughly eight hours of our day. One honest phone call or a few accurate photos would have prevented the entire situation. This was an extremely disappointing experience. If you're considering a used vehicle from this dealership, I would strongly recommend inspecting it very carefully in person and verifying the condition yourself before making a long trip. Based on our experience, I would not rely solely on assurances that a vehicle is "clean."

I'm not usually the naysayer when it comes to reviews. I'm a fierce optimist who tends to lean…read moretoward positive reviews. However, my own recent visit here kind of left me feeling "Meh." I stopped in because my radio had gone out along with my ability to charge my phone. I'd had a handful of people suggest getting my fuses checked as everything else electrical seemed fine. While I can obviously accept there are limits to how much "service" a retail outlet can offer, it seems weird to me that a place that replaces batteries, checks engine lights, replaces windshield wipers and offers more hands-on services makes a point of saying they can't assist with testing a fuse. Instead, this wheelchair using driver had to climb out of my wheelchair, lean over, and try to manipulate the ridiculously fine tester that they'd sold me. Fortunately, someone drove by and offered a bit of assistance as my hands just aren't made for that kind of fine motor skill work. To their credit, I will say they at least looked and could tell which fuse kit/tester I needed. So, hey, that's a plus. I don't know. I'd always heard high praise for AutoZone's helpfulness. Personally, it felt like more of a "can't do" than a "can do." Awful? Nope. The employee was friendly and did at least, I think, sell me the correct kit (hard to tell as the problem was not solved). Again, I'd say this was more of a "meh" experience than a bad one, however, I can easily say I won't be back.

Today I went to the AutoZone at 6055 E 82nd St in…read moreIndianapolis to buy replacement tail lights for my 2019 Chevrolet Equinox. After buying them, I attempted to install them in your parking lot, but was unsuccessful, even after a fairly thorough online search. I then asked a manager named Danny, a young Hispanic woman, if she could help. She was very kind and professional, and spent about 15 or 20 minutes trying to do it, including looking at an instructional video online. She did not find the tool that she needed to get the panel open, but she went far above and beyond the call of duty, and was very friendly the whole time. I greatly appreciated that excellent service, and I will continue to make AutoZone my first choice whenever I need anything auto related.