Rob bailed us out after our commercial van and trailer combo had a blowout. He sourced the wheel…read moreand tire and mounted it for us quickly. Highly recommend him and would definitely use him anytime we are in the area.

My wife and I were stranded in a parking garage with nails in our tires. We have AAA and are…read morepremium members but after hours of trying to work with them they basically told us we were on our own since they could find a tow truck or any service to help us. They told us we would have to call around locally ourselves. We finally talked with a local garage that put us in touch with Rob. He came almost immediately from 40 mins away to help us in the garage. He was able to repair the tire on site. It was such a relief. He is very attentive, operates with a sense of urgency and seems to truly care about his customers and taking care of them. He is also a pretty nice guy. Highly recommend. Thanks again Rob you saved our vaca!

Hit a pothole and got a flat tire. The tools that came with the car couldn't get the lug nuts off,…read moreso I connected with Rodgers. I called the number and they answered right away. They provided me with a fair payment estimate and fast service. A half hour later, I was on the road again and made it home safely. Thank you so much!

My daughter and I had just broken down and Rodgers road side puller behind us in his car to check…read moreon us and he stayed with his car behind us as a buffer from the other cars on the highway. He also waited until AAA arrived and we were able to get a ride with them. If we couldn't, he offered to get us off the highway so I could call someone from a safe area. I appreciated everything! I would definitely recommend them. Especially since we didn't even call them, he stopped on his own to check our safety.

AAA is a blessing. I can not recommend enough just about any service you can done at your local…read moreAAA. I was able to get my license renewed in the matter of minutes whereas the dmv is an hour minimum. The staffing is always super pleasant and happy to serve, unlike most DMV employees. If I never have to go to another dmv in my life it would be one of my all time greatest life accomplishments! Thank you AAA Waterford you have saved many hours of stress on my heart and hours of time to spend constructively. Now I'm off to Cheers to the weekend

I had to renew my DL this year and stopped into the AAA office in Waterford last week and had a…read morepretty good experience. There was no line, the staff was friendly and I got my DL renewed and a new picture for my passport renewal in under 15 mins. The staff was friendly and professional. The location is clean, fees for these services are reasonable and there is plenty of parking. The only minor complaint I have is that I had also wanted to renew my AAA membership but because that's not my home AAA they can't process that there. That's not a complaint against them because that would be a problem at any other AAA office that isn't considered my "home" club. The woman who explained this to me was very polite and felt bad she couldn't process that for me. All in all a good experience and I'll definitely go there again.

Great service, reasonably priced, super fast and friendly. Nice to have a towing service located on…read morethe east end.

Tow my car to the dealer from home. Responsive, on time and solved the problem of how to get my car…read moreon his rig. Took great care in transport and very polite and personable. I would recommend Richard and his company instantly. As someone else said, it's nice to have a towing service located in the area.

1. The "Ghost" ETA…read more You were probably told "20 to 30 minutes," which slowly turned into two hours. There is a special kind of bridge-burning that happens when a dispatcher keeps promising the driver is "just around the corner" while you're watching the sun go down. 2. The Customer Service Disconnect Usually, when you're calling a tow truck, you're already stressed. Dealing with a driver or dispatcher who acts like your car breaking down is a personal inconvenience to them is the fastest way to earn a one-star review.

Responsive. Check. Fast. Check…read more Courteous. Check. Professional. Check. Fixed my wife's issue withOUT having to tow? Check. [Cars should really still have tool kits on board...time to add a couple of wrenches to her EDC.] Art (driver) and Katie (office) were both awesome and helpful and saved the day! Note: They were dispatched by AAA.