I went Jan 6th 2019, the Texan Hyundai owner did not want to honor a national Hyundai test drive offer that hadn't expired. Ended up leaving without trying anything. Their employees exhibited unprofessional behavior; gathered in the lot, smoking-unattentive and unhelpful. read more

I will never use Hub Hyundai again and has sworn off all Hyundai's simply because of them. My mom found Texan Hyundai, we gave them a try and took my car. AMAZING! They are so kind, honest, respectful and sweet. These people took the time Hub Hyundai would not, and they found the issue and fixed my car for half the price HUB Hyundai quoted. Texan changed my mind and I will be using only them now. Thank you Texan Hyundai. -Ashley read more

I bought an Equus. I got what I thought was a pretty fair price on the car. Finance was a breeze and the salesman was very helpful. But it has now been 3 and half months to get the plates. If it is this hard to get something normal, can the service dept be any good? read more

I called and asked about a specific car and they told me they had the car and told me the price. I made an appointment to come buy the car. I then called one hour before and they said they had it and they would park it out front. I then drove 55 minutes to the dealer. When I asked the sales guy he said they don't have any car like that and tried to sell me a more expensive car. I got upset and asked for the manager. He walked out no mask, wearing shorts and yells at me for disrespecting his sales guy. I asked him " Do you think it's disrespectful to LIE to your customers ?" and he yells we didn't lie. He walked back in and 25 minutes later they tried to tell me it was a loaner car and not for sale. These people are Liars and I will Never go back to them and Never recommend them. Actually stay away from them at All Costs. Mr Luna the GM and Charles lie to people to get them to drive way out to Rosenberg. I'll be contacting Corporate next week! read more

They tried selling me a used car as new . Almost went through with it until I decided to take a final check and the odometer read 9,000 miles . Used aggressive sales tactics , pretty much trying to bully me into hurry and sign the papers before I could find out . Don't buy Hyundai . They have tracking problems and even If the wheel is straight the car moves in it's lane . Go ahead and google it read more

I called down to this location, I spoke with a lady in sales, that seemed as though she didn't want to be bothered. So I asked for a gentleman very nicely, and she stated you want to speak with a guy, I said yes please if you don't mind, she stated wow. Then I spoke with a phillip who began rushing me, I asked him not to rush me let me tell him what I need. He begin to say I heard you tell the lady you wanted to speak with a guy, I said yes because she was rude like you're being. He stated I'm sorry you're having a bad day very sarcastic. How rude these people are. Must be racist to even open their mouths to speak with a customer this way. I understand why they have few stars. Then I called back to speak with a manager over him, he states he the only manager. This is a family tanned business, yes go ahead phillip you're going to run this business down. With this attitude refuse to let me speak with a manager stated he didn't have his ext. I wanted to leave a voice mail he stated you can call him back and hung up, each time I called back about 3 to 4 times he hu what such unprofessional , rude & aggressive not to mention ugly behavior. Your business will go down like never n.v before no one will want to come your way. All who read this review run from this place 59 the staff are more professional & friendly as if they want to help you. read more

Anyone can get a customer with price and selection. But service after the sale is what keeps the customer. I was given just that with my last visit. Thank you. read more

This dealership was the worst ever!! They had a car advertised online to be certified and looked flawless on pictures. I get to dealership and the car had looked like someone side swiped it and the rim was bent terribly! It had over 3,000 more miles than advertised and then on top of that the car was not certified. They claimed it was certified ready! Wth is certified ready. Either it is or isn't certified. They were rude and unwelcoming once I expressed my concerns. Walked away NOT purchasing from this dealership and won't ever return to buy anything. Went to a different dealership and purchased my certified vehicle that was exactly what the pictures and description described also with friendly staff ready to help and sell me a car. read more

Called prior to visit and asked point blank if they had mark up on Pallisades. Said no. Went by dealer, took a look, found out that they had one coming in in a few weeks which was Somewhat close to what I wanted but was still a little higher package than I honestly needed. Wanted to reserve the Car however at the price they said initially and get it when it arrived. Only after I filled out my credit application would they give the "final" price on the car. Sticker was 44k, they told me 52k but it was all with their add ons. I am incredibly upset they would run my credit and not go over the numbers first. It's a crappy dealership. Horribly managed, has sleezy car sales all over it. Transparency is a necessity now a days and I just don't understand why you cannot just be honest. You obviously did not give a crap about my business or future business but 100% made me feel cheap and used and turned me away from the car brand All together based on the experience. read more

This dealership has amazing service both when selling you a car and also when servicing your car!! Everyone is so friendly and helpful!

Not super quick (1.5 hours for an oil change), but they will take other dealership's coupons which saved me $25 and they washed my car too! Thanks! read more

Very shady dealership!! Do not buy from here!! Called about a car that they had coming into inventory. They told me that it would be in stock in the next 10 days and I could go ahead and purchase the new vehicle and pick it up when it came in. Over the phone I asked the price and was told it would be $50k. I told them I was driving from an hour and a half away, so I wanted to know the price up front to make sure it was worth me coming into the dealership, since so many are selling for a lot of MSRP. And I didn't want to pay that. Well, I drove that hour and a half. When I got there, they told me there were "add ons" to the price that amounted to $7k. I asked what "add ons" I was getting. They said it was just because the car was so popular. When I pointed out that I was told $50k over the phone, they tried to tell me that the girl was talking just to MSRP. I told them that I asked specifically for the price knowing some dealerships were charging over MSRP and she still told me $50k. They gave me the good ole' bait and switch. Save yourself some time and go buy from an honest dealership!! I hate to imagine what they lie about on other things if they are doing this. They also tried to tell me everyone was doing it. Which is absolutely not true. The dealership near me is only charging MSRP. I only drove to this place because they were getting theirs in a few weeks sooner. I'll wait and buy from an honest dealership.. not this one! I'll also save myself over $6k. DO NOT WASTE YOUR TIME with this DEALERSHIP! read more

This place has been great to me. I cannot get anything done during their normal weekday hours, so I take care of everything on a Saturday. The service has been great. There is just some issue with the dealership. It does not have a body shop, so it is contracted with a local shop. And everything requires an appointment, walk-in will most likely be turn down unless you are buying a car. Another issue I had, has to do with my car alarm. When I first bought it "brand new", they said they install the car alarm already, however when I realized my car alarm does not do anything I took it back in and they said the cable was never connected. They connected it and fine tune the sensitivity and now it is working. Apart from a few minor annoying instances, I will not choose to go to anywhere else, unless your car needs some detailing/body work, then go to another dealership with a body shop on lot. read more

Totally stellar service from everyone! I HATE car shopping but today was so easy the prices are fair great customer service and awesome vibes! Im in love with my car and the deal i got. Thanks again to Josh Davies, his manager and even the finance guy, James Thompson who made it possible for me to afford the car i wanted! All around 10 for my experience ;) read more

Went in for service on my Hyundai, and I was pleasantly surprised because it went so smoothly. No big sales pitch, just my options laid out for me & then an effortless follow through. Great job! read more

Always love doing business with Texan Hyundai. My friends Mike and Don always give me honest advice.

Read the fine print. We were looking for a car for my son and saw that they had a Veloster Certified PreOwned $18,669. I called them to make sure they had since I was coming from Humble, and they said they did. So my son and myself jumped in the car and went down there. We test drove it and was ready to make the deal. When the paperwork came out there was a $2000 charge to certify the car. Making the car $20,669. When I questioned them about it they said that it was in the fine print and that I should have read it. That is about $1000 less then a new one with less miles. The price they advertise in not the price of the car. read more

Bought a car 6 months ago from this dealership. Overall it went okay other than they did not disclose damage to the rear bumper when delivering it. 6 months later I was in the market again so I reached out to my previous salesperson, James Teng. I test drove the car and followed up a couple of days later to negotiate but he didn't want to budge on the price which was not a surprise. After two days I didn't hear from him so I followed up and was prepared to buy but he said the car was sold. I continued to see the car available but the price increased by $1000. I reached out through the web site and was continuously told the car was available and someone would contact me which took a few days. Yesterday, Phillip Lam contacted me and was surprised to hear that James told me the car was sold because it showed available. I told him I would buy it immediately but at the original price. He said he would call me back. Never heard from him so I called today. He said he was busy which is why he didn't call back. Horrible customer service telling a customer you are too busy to call them back! Then he tells me about some promo and I should go in and try to negotiate the price down because they were not going to honor the original price which I would have bought at that time. Constant lies, no loyalty to previous customers, complete lack of respect. I'll never buy another car from this dealership. read more

I have had my brand new Palisade at this service department 3 times in 2 weeks to work on a wind noise/whistle at the driver door. They keep saying they have fixed it, yet I hear the wind noise before I'm home. Worst part - when I got home after picking it up today, my husband immediately noticed that the doors are totally out of alignment - it's super noticeable, and I'm actually embarrassed that I didn't see it when I picked it up. So they're just adjusting the door to fix it, NOT fixing the wind noise and leaving it looking like someone beat the door in. I'm livid at this point and will have to spend more time going back again to get them to at least make it look normal even if they can't fix the wind. I will probably have to pay to get it fixed even though Hyundai loves to brag about that warranty. I will give them this - they are super friendly, but I guess you have to be when your service department doesn't know how to fix cars!!! read more

My son, doing his best to be a responsible young man with a family went to Texan Hyundai to buy a car for his family. Huge mistake. The salesman, Julio, never disclosed that the vehicle had been in an accident, as it urns out, 4 accidents. Not to mention that the car he traded in was in both of our names as I was on the title. I never signed anything, which means that my name was forged. Pretty sure that's against the law. I went to them with my concerns and once I questioned their ethics and provided proof of what they admitted that the knew I was asked to leave. And as I was leaving, the salesman, I think was Julio came out the door of the dealership and in a very loud (yelling)voice, called me a racist. I will persue his as far as I can, but I would never purchase anything from this dealership. If they were the only dealership in Houston, I would ride a horse. read more

Do not buy a car from here I co signed for a vehicle with Veronica she was awful. On top of that they do not return phone calls they filled out all the paper work that goes to the bank and are not willing to help with the situation at all. DO NOT GO HERE it will be a nightmare for you I promise!!!!!!!!! read more

Leslie Is an amazing salesman! If you need a car, they will help you leave with one! Best Ever :)

I have purchased two vehicles from Texan and absolutely recommend them! The sales staff was thorough and easy to work with. Their service department is outstanding! I drive 35 miles out of my way just to get an oil change from these guys. If you're looking for a new Hyundai I definitely would buying from these guys! read more

They helped me find the Hyundai Elantra I wanted a cheaper payment and gave me a fair amount for my trade in ! Very friendly staff and very helpful. A great buying experience also very fast service from start to finish read more

Had another great experience here. Once again, a repair that was originally performed at Hub Hyundai West ended up failing within 7 months. Good thing Hyundai USA has a warranty on all repairs for 12 months. Texan repaired it with no questions asked and within a few hours. This was the front VCG leaking again, and onto the freshly replaced alternator of course. Texan Hyundai, you remain my go-to place for Hyundai repairs. Thanks again!! BTW, Rose is our SA and always is very professional and appreciated. read more

Great service, Mike Robinson kept me well informed and service was quick. Friendly and courteous.

I have been very disappointed with @Hyundai as a company. There was a recall on their Santa Fe engines and I didn't receive the notice, so when my engine locked up we called a mechanic and had it fixed and between parts, repairs, towing and car rental we were out $6500. I took it to a @Hyundai dealership, Texan Hyundai, for the first oil change after the repairs and was told by a @Hyundai mechanic that there was a recall and that I needed to report all of this to @Hyundai and submit a claim. I submit every receipt and document and statements that was requested by the claims department just to be told that it was a warranty problem and I'm 2000 miles outside of my warranty. It was never a warranty problem but a recall problem. I have tried to contact them and ask for an appeal but no one returned any of my calls or reply to any of my emails. I know other people that drive @Hyundai and have had their engine lock up also. This will be my last @Hyundai and I advise all my family and friends to think twice before they consider buying a @Hyundai vehicle, it's not worth the money. read more

Awesome experience! My car was ready on time just as they indicated. They did the work I requested and did NOT try to upsell me on other work. read more

DO NOT BUY HERE! I experienced what seemed to be a wonderful sale.The salesman was funny, entertaining yet very professional. However, behind the scenes and unbeknownst to me, their finance dept ran my credit 8 different times. Here's the kicker....I already had financing thru my awesome bank USAA. I carried with me the necessary paperwork (bank voucher!) to buy the car, paid $1000 out of pocket for the difference which I was happy to do, paying for the car in full. Before leaving the lot, the salesman ( Odarius) hands me a BROKEN and non-functioning key fob. You know, with the auto buttons on it to engage the anti theft device? Tells me not to worry about it, he would take care of it and get it ordered but, if you use a toothpick, the buttons would still work. NOT. It was also ordered a strut which they did take car of on a service call. On this same service day, I questioned the service manager abt the key fob. He informs me it was never ordered but that he (also) would take care of it. 2 weeks later, no call back, no key fob. So I did the follow up call. The sales manager denied the request of the cost/fee to replace it. So it was never ordered, again. However, again they didn't even have the courtesy to call me and inform. Now...the salesman no longer works there. But, I have a witness to the whole conversation. My cab driver/friend. I then called the Hyundai customer service main number. They will not do anything about it either except to once again ask the sales manager to call me. Another week later no call back. WTH? The customer service center tells me that they are not related to this dealership. Wow! Way to go TexanHyundai in Rosenburg, Tx. I am a senior citizen, disabled and a student. Ask me if I don't feel taken advantaged of. Even discriminated upon at this point. They must think me feeble minded. TERRIBLE DEALERSHIP. DO NOT GO THERE! read more

Mike and the rest of the Texan Hyundai team are AMAZING! They fix any little thing going on with my vehicle. My car is done quickly, and everyone is friendly and helpful. Love it there! So glad I bought my car from them, will buy my next one there as well. read more

I made an appointment a last week for today at 8am for a Synthetic Oil change and tire rotation. I purchased my 2016 automobile in early July and It just passed 4,000 miles. I was very pleased at the professionalism at this dealership. My car was taken in the moment I arrived and all service was completed very promptly. The Service Adviser Mike Robinson was first class. Mike answered any questions I had and even showed me around the lounge areas and service department. The mechanics on duty were very cordial, I had asked them about the underbody shielding and they explained what I was curious about. This Dealership is fresh and clean and makes a good impression. Its located in a very nice business area and this makes it convenient to get to from anywhere. I highly recommend Texan Hyundai for anyone with a Hyundai needing service in the Houston Area. read more

Mike was great, he was very thorough and he made sure I knew what was done on my car before they started the service. He's awesome, would definitely recommend anyone to come here and have Mike take great of you! read more

I love this dealership's service! The first time I brought my Santa Fe in as a walk-in, I only needed a lightbulb for a headlight that was easy to get to. They popped it in and only charged me the few bucks for the bulb. Then they did a free car wash. The second time, they were able to replace my other headlight bulb, do an oil change, and inspection quickly and without much expense. Then I got a second free car wash. I will definitely be using them for all of my car needs, even if I have to move! read more

I wish I was able to not give a star bc they do not deserve any!!! This is by far the worst dealership to EVER go to! The managers(Phillip and forgot the other one), service tech (Mike) and the sells associate (Johnathan ) are very unprofessional!!!!! My husband and I purchased a 2017 Ford F-150 that is beautiful but has some minor issues that needed to be fixed. We had so many issues with getting our truck fixed and still didn't resolve all the issues we had bc I was told by Mike the service tech that we were in a rush to get the truck that they couldn't fix all the issues. Let me remind you our truck was In service for two weeks waiting for a tire replacement and rim when it could've been at the Ford dealership getting fixed with the other issue we were concerned over while it waited for the tire and rim. I spoke to Phillip the manager to discuss How unhappy we were with the process and how we were going to return the truck and take our business elsewhere. He was all apologetic and He told me to please call and text anytime he even gave me his personal cell number to Send a text once a day to check on the status of our truck and all the sudden he ghosts me he stopped responding to my text messages and my phone calls went straight to voicemail. I even talked to Johnathan the sales associate who sold us the vehicle and honestly he does not belong in that line of business he doesn't know what he's doing. I don't think he comprehends anything. I'm just very unhappy with the overall experience we had there. You're better off somewhere else. I've had better experience with those in house financing companies then the big headed dealerships. They want a fast sale and after they're done with you, they move on to the next and have nothing more to do with you. read more

Very nice to work with. Service was quick and efficient. They even vacuumed my passenger mat on an oil change. Two thumbs up!

Worst dealership ever! We were told they would pay what we were asking for our vehicle. After confirming this several times we committed to the drive down, on a Saturday. It was a 5 hour drive for us and when we got there, they gave a price of TEN THOUSAND DOLLARS LESS!!! Not one person there was willing to rectify the situation and they certainly did not stand by their word. I will continue to spread the word about this dealership everywhere I can. People like that are the reason car salesmen get a bad name! I have worked with several honest car dealers in the past, but there is not ONE that works at Texan Hyundai in Rosenberg. Take your business elsewhere - somewhere it is appreciated and deserved. read more

WOW when I first came here for the first time to get my car serviced I was amazed at how sweet everyone was. I was mainly dealing with a guy I think his name was Michael. This was on a Saturday. Better than any other Hyundai service department I had been to and I'm on my third Hyundai. Well during that service I was having problems with my radio/navigation. They couldn't fix it so since it is still under warranty they would order me a new one. It was to come in Wednesday and I could get it installed the next Saturday. I never recieved a call to let me know my last was in so I called Friday to inquire. I'm pretty sure I spoke with Steve who was very nice and helpful. He called me yesterday to let me know if was in. I was slammed at work at the time but I guess I should have set up my appointment with him at that time. I just called and spoke with Candice who was SO SHORT AND RUDE. IN NO WAY HELPFUL AT ALL!! She seemed bothered to answer the phone and when I asked for service she said this IS service... Like I was supposed to know. I asked to set up an appointment for Saturday.... No we are all booked. Me: ok since I can't do it on Saturday when it's there a time I can set up an appointment and get a loaner? Her: maybe end of next week sometime Me: do you know what day Her: no there a wait on our loaner car ok so do you only have 1?? At this point I was so aggravated that I just said fine and hung up. I'm in customer service and I was appalled by the entire phone call. Like I've explained to everyone except her, because why bother, I'm am event planner and my next few weekends are busy. I have a wedding next weekend out of town and really needed my navigation... Seriously debating going to another dealer who can get this fixed for me ASAP. read more

SCAM ARTIST, RACIST AND SEXIST! My experience started off with the manager telling me an employee had quit at that moment. The next day I came he said he was having a hard time filling the spot. He continued about an Indian man interviewing for the job and that he could not hire him because people would not trust him.... Oddly enough coming from him. He also said he would not hire another woman because of possible sexual harassment law suits and that they are too much drama in the work place. I laughed and said you didn't really tell that man that did you? He replied with a disappointed face. I walked out on the deal he presented. The next day the sales man called me and said they approved the deal I presented 100% I WAS EXCITED and came in right after work. I arrived with the manager quickly trying to get me to sign the contract right away. Luckily my friend pointed out on the contract that they were actually charging me for everything I wanted to add after they said it would be free and the listed price for those items were more than double the price listed on their website. I asked, WHY WOULD YOU CALL ME AND SAY CONGRATS THE MANAGER APPROVED YOUR DEAL TO THROW THE STUFF IN FOR FREE THEN TRY TO SCAM ME INTO PAYING FOR THE STUFF MORE THAN 200% THE PRICE. I then asked him, WHY AM I HERE? He then replied, I don't know. I WALKED AGAIN. The next day the big boss man called me and approved my original deal I presented. I asked him to then send the car info to my insurance company so I may get a quote. I instructed him to NOT put the car on my insurance until I approved it. I then called my insurance company and apparently the man had been fighting with her and was trying to get my car on my policy without my permission (so they get paid by the lender) STAY AWAY FROM THIS PLACE! P.s. YOU CAN TELL THAT SOME OF THESE (positive) REVIEWS ARE FAKE!!!!! read more

Update: 13000 miles and in love with my Sonata! Still in hate with this dealership! Go to some other dealership to buy your Hyundai like I did , drive extra 20 miles, it's sooo worth it!! I'm not the type who writes reviews but here I am writing one because everyone needs to know about these guys. What morons!! First of all, I did buy a sonata from another dealership and ABSOLUTELY LOVE IT!! 2 months and 5000 miles later, I hate myself for not buying one sooner. Anyhow, back to Texan Hyundai in Rosenberg. (Sarcasm coming up) Do not haggle with these little cry babies or you'll hurt their darned feelings. After looking at a few sonatas I settled on the one I like. We go to sales guy's desk and he asks me what I wanted to pay. I told him I'm not sure what the market is doing, get me the best price. She he went to his manager or whoever and came back. I told him I was looking to pay a bit lower than that. That was it. He got upset I suppose. Told me he did not have time to waste cuz he had given someone else an appointment and maybe I could come back with my trade in and he'll talk to me. I'm like wtf?? Anyhow I needed a car. And sonatas are great but also very reasonably priced cars compared to other brands in the same class. So couple days later I returned with my trade in and after waiting for hour and a half another sales rep comes to me and tells me that the guy I spoke to originally is upset because of what I offered to pay and they do not have a car to sell to me. In other words, don't waste your time and go home. Really? In 1 round of negotiation? Perhaps I should have just accepted what he told me or even better offer a higher price so that I don't hurt their feelings? As a customer everyone has the right to get the best deal possible. Anyhow, I took off to Hub Katy that same day because the dealership but further up on highway 59 did not have the car I wanted. I bought the exact same car for approx $500 more than what I offered to my sales guy. So here you go Texan Hyundai. Keep your fu***ing inventory on your lot. There are other dealerships who want to sell their cars...bunch of cry babies you guys are!! Put up a poster at the entrance saying "Accept the price we offer because else we don't have the time time to waste on you. Plus our feelings get hurt real fast" read more

This place has the worst customer service I have ever dealt with in my life. They took my social security # and my credit card # and said we had a deal on a car. Next thing you know they are changing up the deal. The GM hung up on me while I was on the phone. The sales manager hung up on me. And the salesman I was originally dealing with avoided my calls and would not answer. I feel very uncomfortable that they took all my personal info and didn't even sell me the car. I had the money ready and don't understand why these guys treated me like trash. Don't deal with these unprofessional people!! read more