Two years waiting for remodel of house when told 6 months. 5 different project managers. Use my money in other projects. Refuse any update

We had water damage from a broken pipe. They did a great job extracting water from under the wood floors and walls. We felt confident they would do as well with restoration. WRONG!! For 3 months they did nothing. Landon would come by with floor samples of poor quality. We found the wood flooring we had but they wouldn't use it. Our bathroom cabinets were reinstalled horribly uneven doors wouldn't close . It looked like Dr. Guess style The drywall had huge bumps and other major problems. We were afraid to cancel our contract and be sued. Once we hired a construction manager we thankfully had the contract terminated. We hired another company who fixed it to the original condition. It cost 4 times what we paid TDR. Eric was yelling at our construction manager and me. He was very rude aggressive and dismissive of my concerns. Don't hire them. It was a nightmare. They wanted to replace our door trim with cheap narrow wood. They were pushy trying to convince is to use cheap materials on our 700k house. read more

Very disappointed in this company. Recommended by our plumber, came out immediately bringing fans and humidifiers, started ripping out wet flooring, told us all the things that needed to be done. Sent us a bill for the "first" part of the work to be done. Basically $5800 for placing fans in for 6 days, taking out carpet in 2 rooms(partial, left most in) and a short hallway. We waited, waited, we're given times for them to come out, but never saw anyone come to work after getting paid. We were told we needed to pay another $8500 before they could start the next part of the job. We asked when they were going to finish the first part of the job. After a couple months of back and forth, mostly on our part, we told them we were done. Very bad customer service, lots of promises, no actual service on their part. Would never recommend to anyone. read more

Price gouging is just the tip of the iceberg here. avoid these guys like the plague. They packed my house, and it took 2 storage containers for only 3 rooms. They then called me to take over the billing on the storage, and then billed my insurance company for the storage I was paying for. 18'x18 boxes had only 1 or 2 items per box, hence taking much more storage space to get this handled. When asked for an estimate to do the repairs after a flood, their answer was "whatever the insurance will pay." these guys will rip you off at every opportunity. Avoid them. read more

Choose another Company for your needs. They price gouge and if they know you have insurance they set up way too many pieces of equipment. We had a hose break at the toilet area and fresh water leaked on our first floor. They felt they needed to cut 4 feet of all the walls on the interior. They also wanted to drill holes in the front faceplate for all the kitchen and bathroom cabinetry. Of course I said no that it was complete overkill and would be way too costly and not needed. They wanted to argue with me. They pulled out the carpet in one room and put Almost 100 fans for approximately 1000 feet and multiple dehydrators. After a week they wanted to leave their equipment and for another week. When I asked to find another company to do repair on the furniture and baseboards the copped an attitude and I asked them to pick up their equipment. The invoice given was over $50,000. RUN read more

I work for an insurance agency & found out that these guys mark up their work from 40-50% over the industry standard & will not work with claims adjustors on the pricing at all. Then they will send your client to a horrifically rude collections agency & who threatens to ruin their credit if they don't pay. There are many more honest & affordable companies that will do an even better job & offer fair pricing & not gouge your clients' eyes out when they've had a loss. read more

Do NOT use this company! Their business model is to not show the consumer the receipts, or tell them how much the materials cost. Then they go cheap and pocket your insurance money. My house flooded and they pulled this on me. read more

Awful business. Steer clear. They are money grubbing and as soon as they find out you have insurance, they ramp up the charges ti a ridiculous level. They did a pack out which we didn't need. Then they only put like a few items in each box because that way they can charge more. Bubble wrapped the dumbest things in like 3 inches of bubble wrap. There were too many fans which means more money for them. There were other things too which would take too long to explain. read more

If there was 0, I would give 0 or negative rating. They way overpriced and overcharged me. My insurance company only agreed to pay 1/3 of how much they charged me. They even placed a lean on my property. They are very dishonest people and very hunger for money. read more

THEIR ATTORNEY NOW THREATEN TO FILE A RESTRAINING ORDER IF I POST MY NEGATIVE REVIEWS! Congress says that is an effort to stifle my free speech rights! DO NOT USE Texas Disaster Restoration, They left the main wall wet where the water came down from the attic where the coil on the AC flooded my house. For 5 of the 7 days they charged me $27,800 for. Then Alex Camp with Texas the Disaster Restoration took all the units out on the morning of the 3rd day and only left 2 SMALL blowers and an air scrubber on the MAIN wall. They never called my Insurance company to adjust charges for the 5 days. That Alex Camp admitted to leaving the wall wet for the 5 days under oath when they took me to Arbitration and was awarded a judgement for Over $39,180.00 plus interest. In addition, I found out while preparing for arbitration Alex Camp noted that there was MOLD GROWTH in my house in his work order. He never told me about the mold found nor did he conduct a mold management plan of minimum standards to protect me and my occupant's health, well being and property disclosure. BEWARE, Do not sign their NO appeal arbitration CONTRACT. I tried to pay TDR what my insurance company was willing to pay $20,800.00 but they refused when I would not agree to let them do the repairs the water damage had caused in my house. That is when they started their legal harassment. Plus their workers moved my $8000 massage chaired wrong way. It hasn't worked the same since then. DO NOT LET THEM IN YOUR HOUSE! read more

When I got home from work this past Friday, there was water ALL OVER my new townhouse. The Texas rain made it looks like my walls and ceilings were crying (I was crying too!) and I'm so glad that my insurance agent recommended Disaster Restoration. Zach, Jessie and their teams were out here almost right away, and set-up the system to repair my house. Since Friday, Zach has been out here every day to check on my house, the improvements, and review the upcoming repairs, and it's made this headache more manageable. He's always on-time and responsive, and at this point they're practically buddies. I'm a first time homeowner and I hope a situation like this never comes up again, but if it does, I'm absolutely calling Zach and the team at Disaster Restoration to come handle it. read more

not impressed. Our tenant called them for a water damage on Dec 19th. Till today, it still is not done. They claimed to work with insurance directly. But hold us as hostage. charge over 3K for after cleaning. read more

Every post before me about the warning for this company is true. We have a water damage at night; my tenant called them simply because they promised be worry free to restore the water damage. When they called me they took advantage our emergency situation and promised to work with insurance directly, compensate us for our insurance's deductible. All of these promise is trap for us to sign the contract. They billed insurance so high, including $3000 to simply move furniture to have carpet installed. When insurance turned them down, the quit the job and bill sky high bills to me directly. When I have new contractors to take a look of what they have done. I was informed that the previous company (TDR) literally destroyed the bathroom. They miss installed the toilet caused more leak; ruin the pipe for drainage; didn't place the cabinet back properly leave a big gap between the mirror and cabinet; ruined tenants property during the work.They leave big sharp nails exposed when the house has 4 young kids from age 1 to 10. Please do yourself a favor: Never do business with this company. read more

Daniel with Disaster Restoration was very curteous and attentive to our requests. He answered all of our questions and very perfessional. Disaster Restoration was our first call, but the wrong call.In addition , when reviewing our bill there are several extra charges on our bill we are unfamiliar with. The bill doubled what Allstate our Insurer states the job should cost. Not only are their prices steeper, but when compared to three similar providers they were on average 60 percent more expensive."Quoted by Allstate" Do yourself a favor and stay far away from this company. As others stated, they will report you to credit agencies as a threat to collect from inflated bills. read more

Do Not Use This Company! The work done by Texas Disaster Restoration was horrible. They came in and destroyed the tile and vanity in bathroom which was absolutely not necessary. So now we have to totally redo that bathroom. Their people came in like a wrecking ball. I understand pulling baseboards off can be tricky but ours were just totally destroyed. No care was taken at all; no concern for our property.  We were forced to call Blackmon Mooring in to do the job properly. I could go on and on just please be aware. read more

To be clear, DO NOT USE Texas Disaster Restoration (TDR). TDR is extremely expensive, very hard to work with and very aggressive using Collection agency to collect their over-billing. Quoted from TDR's website: "Most of our projects are covered by Texas homeowner's insurance policies, so the only out-of-pocket costs an insured homeowner may incur is the deductible. However, on many projects, we can waive the deductible so our customers do not have to pay anything at all." This statement not true! TDR does not honor "customers do not have to pay anything at all". From the TDR website "we utilize the same software pricing program as most insurance carriers." They do use the same software, but they charge a much higher rate than is covered by reputable Insurance Companies. TDR bills at much higher rate than insurance accepts! I have made numerous attempts to work with TDR. They refuse to honor their commitments and prefer to use a collection agency. I have worked with hundreds of suppliers in my career and Texas Disaster Restoration is the worst. TDR is not a business you want to hire. DO NOT USE Texas Disaster Restoration! read more

WARNING - BE AWARE of this business! Read All the recent reviews for Texas Disaster Restoration. We had a flood in our home. My husband Googled water restoration and Yelp brought TDR first. In panic, TDR was called. TDR handed paperwork for him to sign and mentioned "not to worry, insurance will pay for this". Our bill was $53,000.00 after all was said and done. They damaged tile while removing hardwood flooring, broke a toilet and removed interior doors and set them out on the patio. Well, they filed a claim and took us to Arbitration for the rest of money owned. Guess who got SCREWED? After having pictures, witnesses that stated fans weren't working all the time and other quotes from other restorations stating they were way over charging us. read more

Do Not do business with these people. They will rip you off! I contracted with Texas Disaster Restoration to clean up my warehouse after one of the rains we experienced last year. They came back unprepared, blew the electrical system because they did not have generators, and then packed up and left when confronted by the tenant. They subsequently filed a lawsuit against me for totaling almost $20,000. Additionally, they want me to pay $8,000 in attorney fees. I would never recommend them and advise anyone to stay away! Don't do business with this terrible company!! read more

The day after Christmas we had a hot water pipe burst in the ceiling above our kitchen while we were out visiting family. Water must have been pouring from the ceiling for at least 4 hours if not longer. In addition to walking into this disaster multiple tornados were defending up Dallas and Collin counties for one of the worst weather days in North Texas history. These guys should up 90 minutes after we called and worked through the night getting the water out and fans in to start the drying process. They were even able to get a generator out to power everything. The crew was very professional while be sympathetic and respectful to us as homeowners. They understood the stress and disbelief we were going through. They came out everyday to monitor moisture levels until they and a independent inspector were satisfied that the drying equipment could be removed. The supervisor even came out to meet the insurance adjuster just to make sure we were comfortable and to provide any necessary information they may have requested. I can't say enough about this company and how responsive and professional they were from start to finish. They were truly life savers. read more

Someone in my family used Texas Disaster Restoration in desperation when their home flooded. They are experienceing many of the same problems reported in other reviews. Price gouging. TDR sent their account to LAWYERS for collection and the flooding only happened 4-5 months ago. Everyone knows it takes awhile for insurance payments to settle and final numbers to be approved. TDR is already accruing lawyer fees and MONTHLY interest charges to their account. They won't work with insurance, and they won't accept insurance's numbers. They've been paid roughly $10,000 and are trying to get another $7000. They used more equipment than needed, did more work than was needed. They are gouging some young homeowners who were in panic mode when confronted with the flooding. BBB has similar complaints on file. These people are bullies. read more